IT Medical

BACKGROUND

Please describe your company and position.

I am the CBDO of ASBIS

Describe what your company does in a single sentence.

ASBIS, a global IT distributor and solutions provider, subcontracted IT Medical to develop a customised software platform for the healthcare sector. The project focused on improving patient data management, integrating IoT-enabled medical devices, and ensuring compliance with healthcare regulations across multiple markets in the EMEA region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Medical to accomplish?

• Develop a secure, scalable platform for managing patient records and IoT device data.
• Ensure seamless compliance with GDPR and other healthcare-specific regulations.
• Enable real-time data analytics to improve decision-making in clinical settings.
• Enhance user experience through an intuitive interface for healthcare providers.

SOLUTION

How did you find IT Medical?

Online Search

Why did you select IT Medical over others?

• Great culture fit
• Good value for cost

How many teammates from IT Medical were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Platform Features:
The project focused on creating a bespoke software platform to address the unique requirements of the healthcare sector. The platform was equipped with a centralised patient data management system, allowing healthcare providers to securely store, access, and update records in real time. IoT-enabled device integration enabled seamless data collection from medical devices, supporting remote monitoring and real-time health updates, while advanced analytics dashboards offered actionable insights, including patient trends and predictive indicators, to aid clinical decision-making.

Technology Used:
The platform’s backend was developed using Python with the Django framework, ensuring robust data processing and scalability. The frontend was built with React.js, delivering a modern and responsive user interface. PostgreSQL was used for database management, offering reliability and security for sensitive healthcare data. APIs facilitated the seamless integration of external systems and IoT devices, ensuring smooth interoperability across different components. Encryption protocols, including AES-256, were implemented to safeguard sensitive patient and operational data.

Testing and Security:
A rigorous testing process was undertaken to ensure the platform met the highest standards for functionality, performance, and security. This included functional testing to verify the accuracy of features, performance testing to ensure the platform could handle large-scale operations, and penetration testing to identify and address potential vulnerabilities. These efforts resulted in a stable, secure, and compliant platform capable of supporting healthcare providers across diverse environments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Automated 90% of manual patient data processing tasks.
• Reduced data entry errors by 50%, improving accuracy in medical records.
• Achieved 99.9% uptime during testing and deployment phases.
• Enhanced compliance by integrating automated GDPR checks, reducing regulatory risks by 40%.
• Improved efficiency for healthcare providers, reducing administrative workloads by 25%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT Medical demonstrated excellent project management skills, using agile methodologies to adapt to changing requirements while staying on schedule. Sprint meetings and detailed progress reports ensured transparency. Clear documentation and efficient issue tracking enabled smooth collaboration, allowing ASBIS to make informed decisions throughout the project.

What was your primary form of communication with IT Medical?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Extensive expertise in healthcare-specific regulations and compliance requirements.
• Their strong technical capabilities in IoT integration, data security, and platform scalability impressed us.
• Proactive communication and a collaborative approach ensured alignment with ASBIS’s goals.
• Delivered a robust, user-friendly platform that met the needs of diverse stakeholders.

Are there any areas for improvement or something IT Medical could have done differently?

Simplifying documentation and providing summaries for critical project updates could save time and improve clarity for stakeholders with limited availability.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a freight services company.

Describe what your company does in a single sentence.

The company is a global leader in ship freight services, specialising in handling unique cargo such as heavy machinery and hazardous materials. Since its founding, the company has grown from a small operation to a worldwide logistics network, driven by a commitment to efficiency, compliance, and client satisfaction. With an expansive network spanning ports and destinations globally, our company optimises routing to minimise transit times and costs while navigating complex regulations with precision.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Medical to accomplish?

• Implement real-time cargo tracking for enhanced logistics visibility
• Automate documentation and compliance management to reduce errors
• Improve communication, minimized transit times, and lowered costs

SOLUTION

How did you find IT Medical?

Referral

Why did you select IT Medical over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from IT Medical were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project centred on developing a customised logistics platform to address our company’s operational complexities and streamline global freight services. The platform was designed to facilitate real-time cargo tracking, automate documentation, and ensure compliance with international regulations. By integrating these features, the system aimed to enhance operational efficiency, reduce manual workloads, and improve communication across the company's extensive logistics network.

A robust backend system was developed to process real-time shipping data, automate compliance checks, and generate accurate regulatory documentation. Advanced routing algorithms were implemented to identify cost-effective and time-saving shipping options, while secure APIs enabled seamless integration with external databases for real-time cargo and compliance updates. The frontend design prioritised user experience, providing intuitive dashboards and notifications to simplify workflows and enhance visibility for our company’s team, clients, and partners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform improved operational efficiency by automating almost 85% of manual documentation tasks, reducing errors by over 60%. Real-time cargo tracking enhanced visibility and reduced delays, while optimised routing algorithms cut transit times by almost 15%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project followed a structured, agile approach with regular updates and sprint meetings that ensured alignment and timely feedback. Clear documentation and efficient issue tracking facilitated smooth progress, helping meet all deadlines. By maintaining consistent communication and addressing dependencies effectively, the vendor ensured the project was delivered on schedule and to a high standard.

What was your primary form of communication with IT Medical?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The vendor demonstrated strong expertise in compliance and logistics, implementing a scalable solution that met industry-specific requirements. Their technical skills balanced an intuitive interface and robust backend performance. Transparent communication, coupled with proactive problem-solving, helped achieve a high satisfaction rate among our team members.

Are there any areas for improvement or something IT Medical could have done differently?

Introducing more frequent design reviews during the early stages could be beneficial.

BACKGROUND

Please describe your company and position.

I am the Chief Medical Editor of DKMD Consulting

Describe what your company does in a single sentence.

We are a medical writing and consulting firm that specializes in writing highly niched medical content that educates, generates leads, and increases revenue for medical device, software, pharma, and telemedicine companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Medical to accomplish?

• Centralize client data and project workflows into a single platform.
• Automate routine administrative tasks to reduce manual effort.
• Enhance request tracking and completion timelines.
• Improve accuracy in billing and reporting processes.
• Increase overall productivity and client satisfaction.

SOLUTION

How did you find IT Medical?

Referral

Why did you select IT Medical over others?

• Pricing fit our budget
• Referred to me
• Company values aligned
• Receptive to Feedback

How many teammates from IT Medical were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a medical copywriting agency, our team at DKMD Consulting wanted a single, user-friendly platform to manage all our client relationships and tasks, from onboarding through billing. Before partnering with IT Medical, we struggled with scattered processes that made it difficult to keep track of client details, requests, and deadlines. IT Medical’s custom CRM solution changed all that. Now, we have a centralized hub that shows every client’s history, ongoing projects, and key milestones. The system neatly streamlines adding new clients, prioritizing tasks, assigning work, and overseeing billing, which has saved us time and greatly reduced our administrative burden.

Thanks to IT Medical’s CRM, our operations feel more fluid and responsive. The system’s intelligent routing features ensure requests go to the most appropriate team member, while automated reminders and updates keep us on schedule. Invoicing is far easier now, and we have built-in tools that help us track payments and assess our financial health at a glance. With easy-to-read charts and analytics, we can quickly spot what’s running smoothly and where we need to improve. This insight helps us predict upcoming workloads, plan resources better, and maintain a high standard of service for our clients.

Throughout the process, IT Medical worked closely with us and took the time to understand our unique business needs. They built the solution in stages, allowing us to provide feedback early and often, which meant that every feature felt tailored to our day-to-day operations. When it came time to roll out the CRM, IT Medical provided training and documentation so we felt confident using it right away. I can confidently say that partnering with IT Medical was a positive and productive experience that helped our business run more smoothly and serve clients more effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• I’ve noticed about a 40% reduction in our overall administrative workload
• Our team’s ability to complete tasks on time has increased by over 20%
• Billing and invoice accuracy has noticeably improved as well

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, IT Medical’s approach to management was both organized and transparent. They kept us informed with regular progress meetings and documentation, and were quick to adjust when we shared feedback or requested changes. This agile style ensured that we stayed on schedule and that the finished product reflected our needs, rather than a one-size-fits-all solution.

What was your primary form of communication with IT Medical?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Product design team demonstrated great expertise in shaping our solution
• Clear and honest communication about costs and timelines, so we always knew what to expect
• Flexible approach that accommodated changes in our workflow without hassle

Are there any areas for improvement or something IT Medical could have done differently?

If I had one suggestion for improvement, it would be to provide more in-depth onboarding materials and training resources so that new users can quickly become comfortable with the system. Ultimately, working with IT Medical was a positive experience that yielded tangible benefits for our practice.

BACKGROUND

Please describe your company and position.

 I am the CBDO of a financial services company 

Describe what your company does in a single sentence.

Licensed investments platform for retail investors from Europe. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Medical to accomplish?

• Our primary objectives were to create a feature-rich B2C investment platform that balanced intuitive design with rigorous compliance requirements, incorporate a custom AI assistant to deliver personalized, data-driven investment advice, and seamlessly integrate external market feeds, secure payment systems, and comprehensive KYC/AML checks.

SOLUTION

How did you find IT Medical?

Online Search

Why did you select IT Medical over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from IT Medical were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At the start, our team provided IT Medical with detailed product requirements—everything from workflow diagrams to functional specs outlining how the AI assistant should deliver portfolio recommendations. The challenge was twofold: first, ensuring seamless communication between a sophisticated backend that could handle real-time market data, risk assessments, and identity checks; and second, preserving a simple, investor-friendly front-end that avoided the complexities often associated with financial platforms. IT Medical approached these tasks methodically, reviewing our specifications and verifying technical feasibility early on. They guided us through selecting the right tech stack for speed, security, and scalability, considering the platform’s planned expansion into multiple European jurisdictions.

As development progressed, IT Medical set up APIs to stream reliable market quotes, incorporated advanced encryption for user credentials and transaction data, and integrated automated AML/KYC checks in alignment with European financial regulations. Their data scientists collaborated with our finance specialists to fine-tune the AI assistant’s recommendation engine. Regular testing sessions allowed us to refine user workflows, ensuring that even first-time investors would feel confident navigating our platform. By the time we approached launch, IT Medical had delivered a stable, feature-rich system that remained true to our original vision. They communicated frequently, acknowledged feedback promptly, and adjusted as necessary, ensuring everything came together smoothly for our go-live date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully launched the platform according to our planned timeline, allowing our initial cohort of users to begin investing by the second quarter. Throughout testing, payment processing remained secure and stable, with virtually no downtime. Early adopters responded positively to both the AI-driven recommendations and the platform’s straightforward, intuitive interface, validating the careful balance of technical rigor and user-focused design we aimed to achieve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT Medical demonstrated a well-structured approach from start to finish. They maintained a steady cadence of sprint meetings, provided consistent status reports, and managed dependencies effectively. Their documentation was clear, and issue tracking was straightforward, making it easy for our internal teams to stay informed and weigh in on critical decisions.

What was your primary form of communication with IT Medical?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They exhibited a solid understanding of regulatory constraints and data security standards, which saved us from compliance headaches. Their respect for our user-centric design philosophy kept the final product polished and investor-friendly. They stayed in steady contact and handled feedback efficiently, which helped us feel confident about the final outcome.

Are there any areas for improvement or something IT Medical could have done differently?

Increasing the frequency of short, focused design checkpoints before major development milestones would help catch misunderstandings or misinterpretations early, preventing larger reworks down the line.

BACKGROUND

Please describe your company and position.

I am the Executive of Interact Marketers Consulting

Describe what your company does in a single sentence.

At Interact Marketers Limited, we focus on marketing and digital product design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Medical to accomplish?

• Implement our final designs into operational iOS and Android apps
• Integrate secure healthcare databases, user authentication, and payment systems
• Ensure video consultations and messaging function reliably
• Adhere to a roughly 6-month development and launch timeline

SOLUTION

How did you find IT Medical?

Online Search

Why did you select IT Medical over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IT Medical were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We handed off a complete set of UI/UX designs, flow diagrams, and detailed specs to IT Medical, making sure every feature was crystal clear. Our telehealth platform required secure and easy communication between healthcare providers and patients—think integrated video calls, encrypted chats, and a straightforward appointment system. On top of that, we needed a strong payment process, compliance with HIPAA and GDPR, and a backend setup that could support a growing user base around the world. Before writing any code, IT Medical took the time to review all our documents, ask smart questions, and confirm what was doable.

As development went on, IT Medical integrated several third-party APIs for must-have features like live video streaming, patient authentication, and secure payments. They put together a solid backend infrastructure on a cloud platform built for speed and stability. They ran regular tests—including checking how the app held up on different devices—to keep everything running smoothly. They also built in analytics and monitoring tools so we could keep an eye on user engagement and make the product better over time. By the end, we had a fully functioning telehealth solution that matched our original ideas and offered a user experience in line with today’s healthcare expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deployed both iOS and Android apps within the planned timeframe and budget
• Both apps maintained stable performance under anticipated user loads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept their project management style pretty straightforward and on track. We always knew what to expect, thanks to clear milestones and regular updates. They hit their delivery targets and maintained solid documentation and issue tracking, which helped us stay in the loop about progress.

What was your primary form of communication with IT Medical?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really knew their stuff when it came to healthcare rules and keeping data secure, which helped us launch a platform we could trust. They stuck closely to our designs, ensuring the final product looked polished and well put-together. Throughout the process, they kept communication clear and open, responding to feedback in a timely, professional way that made working together straightforward.

Are there any areas for improvement or something IT Medical could have done differently?

It would have been helpful if certain performance optimizations had been addressed earlier in the process. Identifying and implementing these improvements sooner could have minimized late-stage adjustments.

BACKGROUND

Please describe your company and position.

I am a Department Manager of BAS Technology - FZCO

Describe what your company does in a single sentence.

BAS Technologies LLC offers Engineering Services, addressing complex engineering issues with our CAE and CAD services, optimizing design accuracy and efficiency.

Computer-aided engineering (CAE) for rapid, risk-free insights into products and processes. BAS Technology ensures your product's resilience and long-term viability, addressing discrepancies and optimizing performance throughout its lifecycle.

Computer-aided design (CAD) for precision-driven product development with advanced simulations and testing.

We specialize in developing custom products:
tanks
- dome truss structures
- lock chambers and gates
- specialized pumps
- pneumatic equipment
- frames

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Medical to accomplish?

• Centralize all client and project data in a single bespoke platform
• Automate billing processes and payment tracking from clients
• Standardize internal workflows to ensure consistency and quality
• Enhance delivery pipeline visibility, reduce lead times, imnprove forecasting

SOLUTION

How did you find IT Medical?

Online Search

Why did you select IT Medical over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from IT Medical were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged IT Medical to develop a custom CRM solution designed to streamline client management, billing, internal workflows, and delivery pipelines. Prior to this partnership, our operations depended on separate legacy tools for project management, resource allocation, and invoicing—leading to inefficiencies and delays in delivering critical engineering projects.

Before working with IT Medical, we managed clients, billing, and engineering workflows through disparate platforms, causing data silos and redundant effort. We required a unified system that would securely handle our complex service offerings, track project progress, manage billing cycles, and ensure smooth internal approvals.

IT Medical delivered a robust, customized CRM that integrates seamlessly with our existing ERP solutions and external communications tools. The platform centralizes client data and project information, automates invoice generation and payment reminders, and standardizes approval processes across departments. Our delivery pipelines—often involving intricate engineering tasks—are now more transparent and efficient, enabling our teams to anticipate resource needs, allocate tasks effectively, and maintain on-time deliveries.

Throughout the project, IT Medical’s team displayed adaptability, deep technical expertise, and a solid understanding of our unique engineering context. They utilized an agile methodology, held regular virtual sprint reviews, and swiftly addressed our feedback. The result is a secure, stable, and scalable system aligned with our operational requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Approximately 35% reduction in time spent on manual invoicing processes
• About a 20% improvement in on-time project completions for new and ongoing projects
• Greater transparency in our end-to-end delivery pipeline and better client satisfaction rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT Medical’s project management was great. They maintained clear communication channels, established well-defined sprint goals, and adapted quickly to shifting priorities. Progress updates were frequent and transparent, ensuring we always knew where the project stood and what adjustments were being made.

What was your primary form of communication with IT Medical?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. In-depth technical knowledge of CRM customization and workflow automation.
2. Proactive communication, responsiveness, and reliable on-time deliverables.
3. Comprehensive documentation and post-launch support, enabling our staff to master the system quickly.

Are there any areas for improvement or something IT Medical could have done differently?

While the provided documentation was thorough, we would have benefited from more interactive training sessions or guided tutorials. Additional user-focused training resources would help our non-technical team members acclimate to the new system faster.