IT HEROES Ltd

BACKGROUND

Please describe your company and position.

I am the Project Manager of Azure Tech Talk

Describe what your company does in a single sentence.

Tech Events Organising in the UK and EEA 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT HEROES Ltd to accomplish?

• Migrating our IT infrastrcure from on-premises to the Cloud

SOLUTION

How did you find IT HEROES Ltd?

• Online Search
• Referral

Why did you select IT HEROES Ltd over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from IT HEROES Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved migrating our on-premises IT infrastructure to Microsoft Azure Cloud, enhancing scalability, efficiency, and compliance with data protection regulations. Key deliverables included infrastructure assessment, Azure environment setup, seamless data and application migration, and implementation of backup, disaster recovery, and monitoring solutions. The team provided user training,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several measurable outcomes that highlighted its success:

1. Reduced Infrastructure Costs: Transitioning to Azure Cloud reduced our IT operational expenses by approximately 30%, eliminating the need for maintaining physical servers.
2. Improved Scalability: Enabled dynamic scaling to accommodate peak demand during large tech events, improving performance by 40% during critical periods.
3. Enhanced Uptime and Reliability: Achieved 99.9% uptime, ensuring uninterrupted access to systems and applications essential for event management.
4. Faster Deployment: Reduced deployment time for new services and applications by 50%, allowing us to respond swiftly to changing business needs.
5. Strengthened Data Security: Implemented advanced Azure security measures, ensuring compliance with GDPR and mitigating potential risks.
6. Improved Collaboration: Migrating collaboration tools enhanced team productivity and cross-regional communication efficiency by 25%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management throughout the migration process was exceptional. The team demonstrated a highly organized and professional approach, adhering strictly to the agreed-upon timeline and ensuring all deliverables were completed on schedule.

They maintained clear and open communication at every stage, providing regular updates and addressing any concerns promptly. Their responsiveness to our needs was exemplary—whether it involved clarifying technical details, accommodating last-minute requests, or providing tailored solutions, they consistently exceeded expectations.

Overall, their commitment to delivering a seamless experience and prioritizing our requirements resulted in a smooth and efficient project execution.

What was your primary form of communication with IT HEROES Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their exceptional technical expertise, proactive problem-solving, and customer-focused approach. They tailored solutions to our specific needs, anticipated challenges, and ensured a seamless migration with minimal disruption. Their dedication to excellence and personalized support truly set them apart.

Are there any areas for improvement or something IT HEROES Ltd could have done differently?

The experience with IT HEROES Ltd was outstanding, and it’s genuinely challenging to identify areas for improvement. If anything, providing even more proactive guidance during the early planning stages could further enhance an already excellent process. Their adaptability and commitment throughout the project ensured a seamless and successful outcome.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Compto Financial Services

Describe what your company does in a single sentence.

Our company provide tailored financial solutions, including investment management, wealth planning, and advisory services, designed to help individuals and businesses achieve their financial goals. With a focus on precision, transparency, and client-centric strategies, our services empower clients to navigate complex financial landscapes confidently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT HEROES Ltd to accomplish?

• Penetration Testing

SOLUTION

How did you find IT HEROES Ltd?

• Online Search
• Clutch Site

Why did you select IT HEROES Ltd over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from IT HEROES Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

@ Scope of Work:
- Assessed the IT environment, identifying critical assets, vulnerabilities, and attack vectors.
- Conducted penetration testing for networks, servers, cloud environments (e.g., Microsoft Azure), and endpoints.
- Performed application security testing, including web and mobile apps, and simulated real-world attack scenarios.
- Tested physical security controls and conducted social engineering assessments.
- Ensured compliance with industry standards like GDPR, PCI DSS, and ISO 27001.

@ Key Deliverables:
- Comprehensive report detailing vulnerabilities, categorized by risk level, with remediation - - recommendations.
- Executive summary for non-technical stakeholders, highlighting risks and compliance gaps.
- Support for remediation, including follow-up testing to validate fixes.
- Employee awareness insights and training recommendations from social engineering tests.
- Roadmap for ongoing security improvements and regular testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully reduced 95% of critical vulnerabilities, achieved full compliance with PCI DSS, and ISO 27001, and improved security capabilities by 30%. Incident response times were cut by 40%, while phishing awareness increased by 20% through employee training. The firm now benefits from a strengthened security posture, enhanced cloud and physical security, and a clear roadmap for ongoing risk mitigation and operational resilience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient, with all deliverables completed on time and within scope. The team maintained clear communication, quickly adapting to our needs and providing prompt responses to challenges. Their proactive approach and detailed updates ensured a seamless and client-focused execution throughout the project.

What was your primary form of communication with IT HEROES Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their deep expertise and client-centric approach. They combined technical proficiency with proactive communication, ensuring solutions were not only effective but tailored to our specific needs. Their ability to anticipate challenges and deliver comprehensive, future-proof security enhancements was impressive.

Are there any areas for improvement or something IT HEROES Ltd could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Partner of RainTree Homcare Services

Describe what your company does in a single sentence.

Home Care Services includes: Supported Living Services, Positive Behaviour Support, Home and Community Care, Therapeutic Program, Autism Spectrum Disorder

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT HEROES Ltd to accomplish?

• Website Design and Development
• SEO Services
• Pay Per Click Google Ad

SOLUTION

How did you find IT HEROES Ltd?

• Online Search
• Referral

Why did you select IT HEROES Ltd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IT HEROES Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End Result has to be a professional looking seemless website, that can tell our Home Care story to each one of our prospect in a crip, crystal clear manner. Furthermore, a new SEO campaign agreed including Pay-Per-Click Ad

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After our website went live, we had plenty of positive feedback and complements from our clients and prospects that were praising our website look and structure and asked us to get them in touch with the developers.

Google Ads, brought us alot of conversion from the paid clicks, hence the budget per click was decent.

Regarding SEO, we are very pleased to be in the first page of Google in such a short period of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always getting back to us whenever we asked them for. They planed the time scale and put us through it.

What was your primary form of communication with IT HEROES Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

IT HEROES Ltd has professional services in all areas.

Are there any areas for improvement or something IT HEROES Ltd could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the PR Manager of Focus Finance Solutions

Describe what your company does in a single sentence.

We provide a wide range of services including banking, investment management, and lending to support individuals, businesses, and organizations in managing and growing their financial resources. We offer advisory and insurance solutions to mitigate risks, along with digital payment and fintech services to streamline transactions. Additionally, we facilitate capital markets activities, such as trading and private equity investments, to help clients access capital and navigate global financial markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT HEROES Ltd to accomplish?

• Build an IT infrastructure
• Migrating our network to the cloud

SOLUTION

How did you find IT HEROES Ltd?

• Online Search
• Referral

Why did you select IT HEROES Ltd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IT HEROES Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Work involved:  assessing and planning the current setup, designing the new architecture, and preparing the hardware and virtual environment. It includes securely transferring data and applications, configuring security measures, and testing for performance and compatibility. The cutover to the new environment is executed with minimal disruption, followed by post-migration monitoring, support, and optimization to ensure scalability and long-term efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything was done in a brilliant manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They satup a time-scale, they asked us to cooperate on time and resources to facilate the desired outcome and we did. As a result, they successfully adhered to the established schedule and delivered the IT infrastructure within measurable targets.

What was your primary form of communication with IT HEROES Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Friendly Staff
• Easy to comunicate with 
• Consistent with their Deliveries
• Flexible project options depending on our Budget
• They know what they do
• Always a smile was on the face of the Technicians

Are there any areas for improvement or something IT HEROES Ltd could have done differently?

N/A