IT GOAT Packages
Basic VerifiedDallas, TX
View Full ProfileIT Managed Services Packages
| Features |
Small $10 /moService Assist (Pay as you go) |
Medium $100 /moBusiness Core |
Large $150 /moBusiness Premier |
|---|---|---|---|
|
Hardware & software audits |
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|
Remote Assistance |
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|
Ticket-based workflow |
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|
Ticket escalation with steps to resolution |
|||
|
Proactive Maintenance |
|||
|
Multi-vendor antivirus management |
|||
|
Remote restart of services by Help Desk |
– |
||
|
Patch deployment |
|||
|
End Point Anti-Virus |
– |
||
|
Business Hours Support 7AM - 7PM CST M-F |
– |
||
|
After-Hours / Weekend Support |
– |
||
|
Immediate Escalation to Tier 2 |
Tier 1 Support then escalated to Tier 2 |
Tier 1 Support then escalated to Tier 2 |
Bypass Tier 1 with immediate escalation to Tier 2 |
|
vCIO Services Available |
– |
||
|
Managed Detection and Response |
Not Available |
Available |
Available |
|
EndPoint Detection and Response |
Not Available |
Available |
Available |
|
Small $10 /moService Assist (Pay as you go) |
|
|---|---|
|
Hardware & software audits |
|
|
Remote Assistance |
|
|
Ticket-based workflow |
|
|
Ticket escalation with steps to resolution |
|
|
Proactive Maintenance |
|
|
Multi-vendor antivirus management |
|
|
Remote restart of services by Help Desk |
|
|
Patch deployment |
|
|
End Point Anti-Virus |
– |
|
Business Hours Support 7AM - 7PM CST M-F |
– |
|
After-Hours / Weekend Support |
– |
|
Immediate Escalation to Tier 2 |
Tier 1 Support then escalated to Tier 2 |
|
vCIO Services Available |
– |
|
Managed Detection and Response |
Not Available |
|
EndPoint Detection and Response |
Not Available |
|
Medium $100 /moBusiness Core |
|
|---|---|
|
Hardware & software audits |
|
|
Remote Assistance |
|
|
Ticket-based workflow |
|
|
Ticket escalation with steps to resolution |
|
|
Proactive Maintenance |
|
|
Multi-vendor antivirus management |
|
|
Remote restart of services by Help Desk |
– |
|
Patch deployment |
|
|
End Point Anti-Virus |
|
|
Business Hours Support 7AM - 7PM CST M-F |
|
|
After-Hours / Weekend Support |
|
|
Immediate Escalation to Tier 2 |
Tier 1 Support then escalated to Tier 2 |
|
vCIO Services Available |
|
|
Managed Detection and Response |
Available |
|
EndPoint Detection and Response |
Available |
|
Large $150 /moBusiness Premier |
|
|---|---|
|
Hardware & software audits |
|
|
Remote Assistance |
|
|
Ticket-based workflow |
|
|
Ticket escalation with steps to resolution |
|
|
Proactive Maintenance |
|
|
Multi-vendor antivirus management |
|
|
Remote restart of services by Help Desk |
|
|
Patch deployment |
|
|
End Point Anti-Virus |
|
|
Business Hours Support 7AM - 7PM CST M-F |
|
|
After-Hours / Weekend Support |
|
|
Immediate Escalation to Tier 2 |
Bypass Tier 1 with immediate escalation to Tier 2 |
|
vCIO Services Available |
|
|
Managed Detection and Response |
Available |
|
EndPoint Detection and Response |
Available |
Examples
