IT-Geeks

BACKGROUND

Please describe your company and your position there.

E-commerce flooring store. We sell luxury flooring nationwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Website development, Shopify store. Our goals were to build a brand new luxury flooring store online.

SOLUTION

How did you select this vendor and what were the deciding factors?

IT Geeks has really great reviews and that is what made me go with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We developed a custom design for the new store. IT geeks created a filter option and a new calculator option which makes our website user friendly! Amy Jackson was available every step of the way and helped me create new ideas that make a high end website.

How many people from the vendor's team worked with you, and what were their positions?

IT Geeks was the team that I worked with on this, and there was a team of 6-7 people involved in each project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Customers, and our staff have been very impressed with the design of the website and the functionality of the website.

Describe their project management style, including communication tools and timeliness.

We had email communication daily. We also had zoom meetings weekly to discuss ideas and updates.

What did you find most impressive or unique about this company?

They answered all of my questions perfectly. They knew exactly what I was looking for when I had an idea about the website. IT Geeks had an incredible knowledge of Shopify and were able to teach me how to use the backend.

Are there any areas for improvement or something they could have done differently?

No, they were perfect throughout the entire process.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an ecommerce gifting store based in New Zealand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We bored IT Geeks to customize a new theme, as we worked on revamping our online store.

SOLUTION

How did you select IT-Geeks and what were the deciding factors?

We selected IT Geeks due to the great reviews from others, and due to the fast and effective communication from them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We set out what we needed doing in terms of customisation, then IT Geeks clarified a few points before proposing a budget and timeline we agreed to. We also used them for adhoc work continuing from the initial project scope.

How many people from the IT-Geeks team worked with you, and what were their positions?

Two - Rahul who I communicated with initially and then Bob who did most of the work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The tasks we asked of IT Geeks were completed ahead of time, and to a very high quality. Exceeded our expectations!

Describe their project management style, including communication tools and timeliness.

We communicated via the Shopify Experts messages tool. This was adequate for communications both ways.

What did you find most impressive or unique about this company?

The team is professional, communicative, and has delivered a high-quality output.

Are there any areas for improvement or something they could have done differently?

It would have been nice to have a call at the start of the process as I thought I would need it to clarify the tasks, but it ended up being fine commincating via the messages tool on Shopify Experts.

BACKGROUND

Please describe your company and your position there.

I’m the sales and advertising manager at a honey company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our website was created over 10 years ago and was outdated. We were building out a new feature for traceability, which allows customers to enter a code on the back of the bottle to find out who produced their honey. We also wanted to create a blog, newsletter and link to our Instagram and social media

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted four of them. I interviewed them and after a brief vetting process decided on IT Geeks Because they knew exactly what we needed and based on their past web development experience, looked like they were able to do a great job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had to initial meetings to determine our needs, and the Web team got started on building out a preview site. We passed it back and forth for over a month, adding new features, changing colors and fonts, and getting it dialed in.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact for the project. I also spoke with the owner of the company for our initial consultation appointment. There were other web developers, but I never spoke with them, nor did I know how large the team was.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website looks great, and functions perfectly. It has not yet gone live, so we are looking forward to seeing the outcome

Describe their project management style, including communication tools and timeliness.

We communicated via email and Zoom. They did a great job keeping in constant contact, and sharing updates sometimes multiple times a day.

What did you find most impressive or unique about this company?

They gave us a professional looking site that Has all the high end functionality we were looking for. They were extremely quick and making changes, and exceeded our expectations for timeframe. They did graphic design for us as well, and it looks great.

Are there any areas for improvement or something they could have done differently?

They did an outstanding job and exceeded expectations. The website has not yet gone live, and We are waiting to see how it functions once it does.

BACKGROUND

Please describe your company and your position there.

I am one of the founders of a golf products brand. We sell golf grips, hats, head covers etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our website was created a couple of years ago and was built by me. I am not a website expert and our site was clunky and slow. We needed a revamp of our site and optimization help.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked all over the web for a good Shopify web builder and designer and interviewed a few of them. We selected IT-Geeks because of there knowledge, experience, past projects and professionalism. Hiring IT-Geeks was one of the best decisions!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off call where we discussed goals and vision of our website and then, they got straight to work. We were surprised and pleased at how fast they got everything done. They were also very responsive via email and phone. They really care about the customer and on top of that they do fantastic work!

How many people from the vendor's team worked with you, and what were their positions?

One project manager was our direct contact. He was very responsive and went out of his way to help us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our new design our conversion rate on our site jumped 1%. Which is huge with the amount of traffic we send there! Our customers and internal team also love the new slick design.

Describe their project management style, including communication tools and timeliness.

The communication was top notch. They are very responsive via email and will go out of there way to jump on a phone call with you when needed.

What did you find most impressive or unique about this company?

Their communication, efficiency, and speed to get things done were incredible. I was also impressed with their experience and knowledge.

Are there any areas for improvement or something they could have done differently?

Honestly no. IT-Geeks did a fantastic job and I would recommend them over and over again!

BACKGROUND

Please describe your company and your position there.

Director of Ecommerce at Chic Home Design LLC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We were looking to migration our Shopify based ecommerce store to Shopify 2.0

SOLUTION

How did you select IT-Geeks and what were the deciding factors?

We research the top experts on the Shopify Expert Marketplace and decided to go with IT Geeks due to their proven track record and feedback from previous customers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Shortly after reaching out to them, I was contacted by Rahul, from the their business development team. We were able to get on a call within a few hours and I had a detail proposal in my inbox within a day. I was able to suggest a few changes to the scope of work, get a revised proposal back, and start the migration within a few days.

At this point, I was assigned a project manager, Eva, who has been with me every step of the way. I can say nothing but great things about her communication and ability to keep the project progressing smoothly. We communicated back and forth numerous times throughout the project regarding all aspects of the migration, home page, collection pages, product detail pages, etc.

Each time our suggestions and revisions were applied quickly and with great attention to detail.

How many people from the IT-Geeks team worked with you, and what were their positions?

I worked with Rahul from Business Development and my project manager was Eva.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just went live with the new site and I am very satisfied with the look and feel. We are confident that the improvements made by IT Geeks will provide for a better on site customer experience and improve conversions.

Describe their project management style, including communication tools and timeliness.

The project management style was very engaging and proactive. Eva constantly followed up on the most recent tasks/revisions and kept the project on track and progressing smoothly. I am happy with my experience from start to finish

What did you find most impressive or unique about this company?

Just from looking at their Shopify Marketplace profile, I feel like they are a one-stop shop for all Shopify related tasks. From theme development and site optimization to SEO.

Are there any areas for improvement or something they could have done differently?

I feel that everything went great and at the moment can't think of anything that could have been differently to improve the experience.

BACKGROUND

Please describe your company and your position there.

I am an ecommerce consultant for Hala Gear, which manufactures Standup Paddleboards + Accessories. I advise the CEO on best practices for web and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We had a customized website theme template that we wanted to update to Shopify OS 2.0. We were worried about all the custom coding and apps, etc. so felt it best to bring a competent team in to complete our update.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with ITGeeks for multiple projects and this our second theme update to Shopify OS 2.0 and choosing them as our dev team was a no brainer based on past project completion and competency.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bringing our entire store over to the updated version of Shopify Online Store 2.0, so we could leverage the features that accompany the upgrade. We had custom coding for unique and branded visual display in addition to multiple apps for functions that exist outside of Shopify's native functionality offering.

How many people from the vendor's team worked with you, and what were their positions?

Eva Williamson was our project manager and though she introduced us to Rahul, we really only ever needed to interact with Eva. She quick and competently communicated all of our needs to her team which quickly delivered our desired outcomes. Eva was a super effective communicator and if there was ever anything we weren't 100% clear about, we would jump on a quick and simple zoom meeting to clear it all up. They had great project management skills.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with our updated theme and haven't encountered any issues. All is great and we look forward to continuing to improve our website with the help of ITGeeks.

Describe their project management style, including communication tools and timeliness.

Quick, Competent, Always acheived desired deadlines + outcomes

What did you find most impressive or unique about this company?

Their ability to quicky step in and competently become our new go-to webdev team. We are stoked we have found such a great company to work with.

Are there any areas for improvement or something they could have done differently?

I'm happy with all interactions we have had and all projects we have completed together. If at any time I requested a change in process for my personal workflow, the changes have been made with grace and completeness. I couldn't ask for a better team.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing and E-commerce for Astro Gallery of Gems. We are a mid-sized Retail Company with several physical locations around the United States as well as a robust e-commerce division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We hired IT-Geeks for two specific Scopes of Work - both of which were completed promptly and at a price that made sense. Our existing code was operating at a painfully slow rate that was making usability almost impossible. Additionally, the overall look and functionality of the website was very dated. The navigation schema was out of date. The Collection pages were not displaying in a way that made sense for our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this company based on previous online reviews, as well as the responsiveness of the design team to our needs, when prompted.

Describe the project in detail and walk through the stages of the project.

We came to an agreement on the direction of the website beforehand. We discussed content uses and design functionality and began iterating a general look for the website. There was a vision on how to change the Navigation of the site and that was executed rather quickly. There were several versions of how the Home Page was designed. There were several attempts to make the Collection pages display the way we wanted.

How many resources from the vendor's team worked with you, and what were their positions?

We collaborated with a Project Manager mostly. The designer was very quick adapting our changes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new website looks great and customers tell us that they are able to find our products easier.

How effective was the workflow between your team and theirs?

The project manager was easy to talk with, responded to emails quickly and was happy to jump on a phone call when items were too complex for email communication. It was a very smooth process.

What did you find most impressive or unique about this company?

They had an extensive understanding of the website design and functionality we needed. They were a pleasure to work with.

Are there any areas for improvement or something they could have done differently?

Nope

BACKGROUND

Please describe your company and your position there.

I handle all the design, website, and fulfillment for a small, online furniture boutique. We sell high-end furniture and decor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We launched our website last year and while I do website design, I'm unable to edit code or execute the changes I want. IT-Geeks has been our go-to developers to achieve everything we want as far as customizing our theme.

They just finished a job for us and were quick, easy to communicate with, and really great at taking edits and executing them. I'm very peticular when it comes to what I want and they are very patient and easy to work with in making the changes. They've completed multiple jobs for us and I anticipate they'll do much more for us in the future as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

I wanted to find someone who would be easy to communicate with and could accomplish what I wanted at an affordable price. IT-Geeks checks all of those boxes!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When I am looking for edits to be done, I usually describe what I am looking for in detail as well as screenshots of the desired design or edit to the website. We communicate through the shopify experts messaging feature and it works great. They will either respond back with further clarification or just go ahead and start working on it and check in with updates. With each edit, they provide a preview and ample evidence of the changes made for me to provide feedback.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with a few different developers and all of them have been great and easy to communicate with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Edits made to our website have increased the user experience dramatically on our website and have helped keep customers on the site.

Describe their project management style, including communication tools and timeliness.

We have used the messaging feature in Shopify Experts and it has always been seamless. I can always count on responses within a day which I think is extremely reasonable. At the start of a project, they give me both the quote and also the timeline. Without extra edits, the timeline is always correct. And if I do request extra edits, they are quick at executing them.

What did you find most impressive or unique about this company?

I love that anyone I communicate with from IT-Geeks is kind and easy to communicate with.

Are there any areas for improvement or something they could have done differently?

Occasionally, I'll have to explain an edit that I've already asked to be done. This is rare and is fixed quickly.

BACKGROUND

Please describe your company and your position there.

Admin Asst to CEO/Founder. New company in "tiny-home" space, manufacturing factory-built steel homes which can be ordered online and delivered to the customer's destination.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Hired ITGeeks to help construct an appealing website on the Shopify platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommended by a trusted expert in this field.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope: beginning to end (not done yet). recommended and installed various apps

How many people from the vendor's team worked with you, and what were their positions?

a manager and developer who passed our images and materials to coding team, made adjustments as requested. their team is still patiently waiting on us to complete our modifications.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website traffic is overwhelming

Describe their project management style, including communication tools and timeliness.

Their style is very direct - willing to meet regularly by zoom to go over proposed changes. timeliness is outstanding - one of the requests we made was resolved 10 minutes after our zoom was finished.

What did you find most impressive or unique about this company?

Most impressive is working directly with the developer, having that person on the team to accomplish the goals. When we brought in a consultant who made some different style recommendations, ITGeeks was willing to develop those changes on a backup site which we were able to review and approve before substituting for the live site.

Are there any areas for improvement or something they could have done differently?

We've never worked with another developer, so we can't compare or complain about any need for improvement -- all the changes we needed have been due to our own shortcomings. But they have responded immediately to any requests we have made.

BACKGROUND

Please describe your company and your position there.

I am the owner of Lake Norman Gifts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired IT-Geeks (Eva) to redesign our website which was terribly outdated and not professional looking. Our goals were to increase traffic and expand the store.

SOLUTION

How did you select this vendor and what were the deciding factors?

Since our store was on Shopify, I went to the list of Shopify Experts and selected a few to speak with. The first one to contact me was Rahul from ITGeeks. He told me they could redo the website and it would be done quickly because he knew it was our busy season and I was concerned about the timing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was introduced to Eva, who was just amazing. She understood exactly what I wanted to do, and offered suggestions to help me generate more traffic to the store. I had my first draft within two days!! We did a few revisions but it was ready to go by Nov 30Th, just like Rahul told me.

How many people from the vendor's team worked with you, and what were their positions?

• Rahul - sales
• Eva - Project Manager/Web Designer and go to person with questions. She answers my questions always within 24 hours.
• Ron - SEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clickthrough rates blew up! I canceled my Google ads, which greatly reduced my advertising costs. Sales increased quickly!

Describe their project management style, including communication tools and timeliness.

We spoke to Eva and Rob and Tom throughout the process. Like I mentioned before, their communication and timeliness were impeccable.

What did you find most impressive or unique about this company?

Whenever I had a question, Eva took the time to generate a video for us along with her emails so we could actually see how the problem could be fixed. She really was a great project manager.

Are there any areas for improvement or something they could have done differently?

Not at all. They are wonderful and I think if you need help like I did, you should definitely contact ITGeeks!!!!!