IT-Geeks

BACKGROUND

Please describe your company and position.

I am the Creative Manager of From The Forest®

Describe what your company does in a single sentence.

From The Forest, LLC is renowned for our innovative approach to manufacturing engineered hardwood flooring and wall panels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Redesign the look and feel of our websites
• Redevelop the functionality of our product page to ensure an easy user experience

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

High ratings

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was to redesign 3 websites

1. Re-design our homepage, Collection page, and product page
2. We needed a custom calculator for our product page
3. We needed a better product filter for our collection pages.
4. For our B2B site, we needed a landing page for customers to login or sign up.  We also needed a custom testimonial section for company testimonies.
5. We needed the pricings of our carton products to have custom square foot pricings that dynamically puts from number of square foot in a box with the pricings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Tasks were organized using Kanban cards, which were moved to the "done" column upon completion.
• After each task was completed, we received a demo or preview of the final product to review and approve.
• We held weekly meetings to provide updates on current tasks, review completed work, and discuss any issues causing delays.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the initial meeting, the project was estimated to take 45 days. However, the actual completion time extended to 1 year and 3 months across all three sites. While the project managers demonstrated exceptional skill and knowledge and were capable of handling any request, the delivery times were inconsistent. I had the opportunity to work with several project managers. The most recent ones were particularly diligent, consistently staying on task and delivering their work promptly.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by IT-Geeks' exceptional skill and knowledge, very talented and can handle any request.

Are there any areas for improvement or something IT-Geeks could have done differently?

• I believe that adopting an agile approach and dividing the projects into Sprints would enhance delivery times. Adapt the agile process to implement weekly sprints, allowing clients to consistently monitor progress.
• Additionally, communication could be improved. When issues arose with the first two websites after publication, the project manager was unresponsive to messages.
• Pay close attention to small details and proactively address minor issues, rather than waiting for the client to request these changes.

What advice do you have for clients with similar needs to yours?
It's beneficial to have a clear vision of how you want your website to function and look. Conduct some research, explore other websites, and share examples to give the developers a better understanding of your preferences. They are skilled and knowledgeable and can bring your vision to life. If you don't have a specific idea, they can create mock-ups and build the website from scratch.

BACKGROUND

Please describe your company and position.

I am the Office Manager of KAI COLLECTIVE

Describe what your company does in a single sentence.

Fashion eccomerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

website maintanace

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Adam helped us implement a checkbox system to let customers have the option of adding a free tote bag to their order, whcih would translate onto the packing slip of our orders. This way we do not waste the tote bags or give multiple to customers who do not need one. 

We also needed to integrate a statement onto our Aftership returns app stating this and that if you return your whole order, and keep the tote bag you will be charged for this. This involved creating custom code for the app and the shopify basket. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Adam was very responsive and completed all changes and improvements in a timely manor, and was very helpful with underdtanding our needs. The outcome was perfect and exactly what we asked for. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Adam delivered timely after having to complete a few design changes depedning on our choices, and each time he completed this and communicated extremley well. 

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their communication and professionalism.

Are there any areas for improvement or something IT-Geeks could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the V.P. of Americh Corp.

Describe what your company does in a single sentence.

We are a leading manufacture in the United States of luxury crafted bathtubs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Design a custom page for our website using metadata.

SOLUTION

How did you find IT-Geeks?

Shopify App Delvelopers

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Comprehension

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our product is complicated, customizable with over 10K SKU's it is very challenging. We needed to show our product in a way that makes it easily understandable for the consumer, a dealer, a designer etc.. They only way to achieve this was via Metadata. ITGeeks designed a custom product that is used for all our products. The many levels of variants and options was made possible to display all the proper info when variants change.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For anyone to comprehend our product and to have the ability to lay it out in one meeting is remarkable. We were afraid that this was never going to happen as someone had to grasp what was going in order to produce anything. That alone was what sold us from day one. To be able to complete the work in a timely manner shows their ability to maneuver through many types of services that they offer. These two factors is a measure for success in our eyes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication throughout project was stellar. Our project manager was fantastic in communicating and answering our questions, friendly, professional and knowledgeable. The project was delivered on time which was huge. There was a mutual respect of each others time and an understanding of requests that were being asked. It was a pleasant experience even knowing the amount of work involved.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Again, comprehending the scope of work was so important. Communication as well. Both could not have been any better. Everything flowed, how they showed us with video on how to do certain things, always keeping us updated where and when things will be completed.

Are there any areas for improvement or something IT-Geeks could have done differently?

Always room for improvement. Nothing major just tightening up on certain things is all that needs to be mentioned. Yes, communication was impeccable but maybe a little more explanation with a little more detail in certain areas where things get a little more tricky. Metadata is new to us and very powerful. Just took us a little while to comprehend how it all went together. Answering each question directly I would say is helpful when there is lots going on. This was done most of the time. There were a few times we had to really comprehend the answer if there were multiple questions being asked. All in all they did an amazing job.

BACKGROUND

Please describe your company and position.

I am the OWNER of Van den Broeck - Nielsen

Describe what your company does in a single sentence.

youtube videos, poster store, skincare line

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Program my shopify website

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Other

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed custom programming to optimize my shopify website, to change the menu layout, have a side bar pop up when clicking a menu bar item, add a page with examples that are clickable and also lead to the products for sale on the picture etc... They were very receptive of any changes I asked for and did it fast aswell! Very friendly and open in their communication. Would highly recommend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

they have done all the changes to my website I asked for. Made a whole art wall page with art wall example I can upload. When pressing an art wall, it leads to another page with the art wall and all the posters in the picture that are clickable to purchase right there. They updated thetop menu how I wanted to , as well as make a side menu bar pop up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

work fast, responded to any changesI wanted or things I didnt understand. They replied by email aswell as sending me video tutorials so I could easily see what to do.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their friendliness and quick reaction time were impressive. Could do all the changes I wanted.

Are there any areas for improvement or something IT-Geeks could have done differently?

not that I can think off.

BACKGROUND

Please describe your company and position.

I am the Internet Sales Manager of I Love Shoe Deals

Describe what your company does in a single sentence.

We are a online shoe retail company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Design and Create a new website
• create an online e-commerce and retail store

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a company to work with that could help design and bring our new company website to fruition and we were pleasantly surprised by the work that IT GEEKS did for us. They built that sight on Shopify for us setting up hundreds of products to be sold through our ecommerce store. 

It was a very complex project with many moving parts of building a retail store website from scratch and throughout the whole experience they were very communicative and responsive to our calls, feed back and questions. They were able to deliver a professional looking website that has the ability to scale up as we scale up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from having no website presence of our own to having a complete store now that makes us very excited to see how the future shapes up and how we may be able to reach more customers through soical media and other non-traditonal media.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I worked with a couple of guys who I would say broke theproject up into two halves and each did their piece masterfully. Both kept great communication lines up and both delivered on the tasks at hand needed to design, implement and complete the project.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was how eager they were to make sure that you were happy and that your needs were being met. They had much patience and were keen on giving good advice especially if you were not sure on a certain area of expertice. They really were personable and made you feellike you were working with a great teammate.

Are there any areas for improvement or something IT-Geeks could have done differently?

I really can't recall anything that egregious that warrants bringing up here to cast them in any sort of bad light at all.

BACKGROUND

Please describe your company and position.

I am the Head of Direct to Consumer of Be Home, Inc.

Describe what your company does in a single sentence.

Designing beautiful, ethically sourced home goods from around the world for over 15 years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Site Design Work

SOLUTION

How did you find IT-Geeks?

• Online Search
• Shopify Recommended Developers

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Strong Communication

Describe the scope of work in detail. Please include a summary of key deliverables.

Below is the scope of UX changes we needed made to our code within our new Shopify theme. IT-Geeks delivered everything quickly and ahead of time. They are strong communicators and they always ensure the final product is exactly as I wished for before they wrap up their work. They are not afraid to continue to go back and get it perfect before they complete everything. I appreciate that. 

1. Ensure that the top navigation bar remains sticky in the header without converting to the mobile header while scrolling. 
2. The top navigation bar will now smoothly collapse to the mobile header as soon as it can no longer support a single row, providing a more responsive user experience. 
3. The "Four Easy Payments with Shop Pay" section will be relocated below the product description copy block on the product page. 
4. The image thumbnails will be moved to the left side of the main image vertically, aligning with the current theme's layout. 
5. We will incorporate your custom fonts throughout the entire site, following the copy headline and paragraph sizes from your existing site for consistent font usage. 
6. The "Powered by Shopify" attribution in all footers will be removed to create a clean and branded footer design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of each task as outlined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered their work quickly and on time. They listened carefully to each of my needs and adjusted with me as necessary.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Combination of their string communication skills, ability to work fast, they treat me like I am a priority.

Are there any areas for improvement or something IT-Geeks could have done differently?

None that I can think of. I am very satisfied.

BACKGROUND

Introduce your business and what you do there.
I’m the director of sales and marketing for a company that makes premium health supplements for dogs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Geeks?
We hired IT-Geeks to provide us with IT support. 

SOLUTION

What was the scope of their involvement?
IT-Geeks helps us with everything from website maintenance to technical support. They’re only maintaining our website for now, but we might ask them to create a new one.
What is the team composition?
I coordinate with Tom (Account Representative), who has a team behind him. I talk to him directly, and he hands off tasks to his team.
How did you come to work with IT-Geeks?
We found IT-Geeks through Google.
How much have you invested with them?
We’ve spent around $18,000.
What is the status of this engagement?
The engagement started in October 2022, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a decrease in downtime and an increase in speed. Overall, IT-Geeks has provided us with a perfect experience. They’ve exceeded my expectations.
How did IT-Geeks perform from a project management standpoint?
IT-Geeks delivers tasks on time and within budget, and they communicate well with us. For tools, we use phone calls and emails.
What did you find most impressive about them?
Their communication is their biggest strength.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Treat them as your own IT support team, and all your expectations will be met. 

BACKGROUND

Please describe your company and position.

I am the Partner of a Bicycle Tour Operator

Describe what your company does in a single sentence.

Upscale guided bike tours

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Implement site wide improvements
• Improve website functionality

SOLUTION

How did you find IT-Geeks?

• Online Search
• Referral
• Clutch Site

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired ITGeeks on a monthly retainer to handle many dozens of small tasks to improve the quality and user experience on our website. This included content updates and coding improvements, that in aggregate would have taken hours of our own time each week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no specific KPIs other than functional and visual improvements to the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used our own project management tool to delegate and follow up on open tasks.I would say 95% of the tasks were delivered on time, an other were not simply due to unforeseen or additional complexity of the task.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

ITGeeks has been an incredible partner in enhancing our Shopify website. Their team consistently delivers high-quality work with remarkable speed, ensuring that our site runs smoothly and efficiently. What truly sets ITGeeks apart, however, is their approach to communication. They are not only responsive but also incredibly friendly and easy to work with. This seamless interaction has made managing our website a much more enjoyable and stress-free experience.

Are there any areas for improvement or something IT-Geeks could have done differently?

At this point in time, I cannot say that I fault them on any count.The only improvement suggestion I could make, and that will consistently add value to all retainer customers, is to proactively remind the client if they have unused retainer hours, thereby encouraging the client to use their services all the more.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Here For You

Describe what your company does in a single sentence.

We sell care packages to people experiencing grief, illness, and injury.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Enable custom shopping flows in our eCommerce site
• Build custom product pages
• Various quality of life improvements to the website

SOLUTION

How did you find IT-Geeks?

Shopify Experts

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Geeks implemented a fully custom product page template for our e-commerce store. They were able to execute against a visual that I provided that showed the styling that I wanted to see across different elements on the page, and also showing variance in ways that I had intended them to. 
There were some tricky logic involved with the toggling between different thumbnails of images on the product pages, but they were very patient and working with me through these issues, and we were able to resolve all of them.
The final product page is something I'm very happy with, and will be a page that we work with for a long time. We also introduced a distinct shopping flow to our pages which would add Meadowfields to the shoppers experience that would direct them to specific pages after adding something to the cart. 
This was also fairly tricky to implement and took several rounds of edits, but again they were very accommodating, and we were able to execute a really solid solution at the end of the day. 
And finally, they implemented many small fixes to various quality of life snags that we had been experiencing on our website since it had been developed last year. 
This included things like bulleted lists, not appearing correctly on our pages, the hamburger menu, not functioning correctly on mobile, certain elements the original developer had created, would disappear at times. They fixed all of these, and give us certain elements the original developer had created, would disappear at times.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every single scope we hired them for was delivered exactly as they promised. And being more than a month out since they completed each of these scopes, I can attest to the durability of the solutions they implemented. In fact, the performance of our site has improved over the last month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a dedicated project manager who worked with me across several distinct scopes of work. My project manager was very responsive, and they delivered all solutions within the time frame proposed. The only exception was a particularly complex scope we hired them for, which took a few weeks longer than originally expected, but that was ok as there were several unforeseen technical challenges to work through. 
They did not bill us for the extra time on the project, and the end deliverable was of very high quality. The project manager was very responsive, always replying within a few business hours of my questions and requests.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to getting it right. There were a couple of times where I felt like a solution wasn't perfect, but good enough to push live, and they insisted on continuing to iterate on the solution until I was fully happy with the deliverable. That really impressed me.

Are there any areas for improvement or something IT-Geeks could have done differently?

Not at this time. Hiring them was one of the better professional decisions I've made this year.

BACKGROUND

Please describe your company and position.

I am the Owner/founder of Kibbish Vend Venture

Describe what your company does in a single sentence.

E-Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Website Redesign

SOLUTION

How did you find IT-Geeks?

Shopify store experts

Why did you select IT-Geeks over others?

• High ratings
• Close to my geographic location

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I recently had the pleasure of working with IT-Geeks to redesign my ecommerce store on Shopify, and I must say that my experience with them has been absolutely fantastic. From the very first day I contacted them until the launch day on July 11, 2023, IT-Geeks showcased remarkable responsiveness and professionalism.

The team at IT-Geeks is truly top notch. They are highly skilled and possess an in-depth understanding of their craft. I was thoroughly impressed with their knowledge and expertise in the field of web design and development. Their commitment to delivering the best results was evident throughout the entire process. I am extremely pleased with the outcome of my website.

Thanks to IT-Geeks' efforts, my online store now boasts an attractive and visually appealing design. They perfectly captured the essence of my brand and translated it into a captivating online presence. The attention to detail and creativity that went into the redesign is truly commendable.

I would like to give a special shout out to Rahul, Simon, and Tom from the IT-Geeks team. Their dedication, hard work, and excellent communication skills made the entire experience smooth and enjoyable. They were always available to address any questions or concerns I had, and their suggestions and ideas greatly contributed to the success of the project.

In conclusion, I highly recommend IT-Geeks to anyone in need of web design and development services. Their responsiveness, expertise, and commitment to client satisfaction are truly commendable. If you're looking for a team that will go above and beyond to deliver exceptional results, IT-Geeks is the one. Thank you, IT-Geeks team, for your outstanding work. You guys rock!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with IT-Geeks to redesign my ecommerce store on Shopify yielded several measurable outcomes that clearly demonstrate progress and success. These outcomes include:

1. Increased Website Traffic: Following the website redesign, there was a noticeable increase in the number of visitors to my online store. The revamped design and improved user experience attracted more people to explore the website and engage with its content.
2. Enhanced Conversion Rate: One of the primary goals of the project was to improve the conversion rate and generate more sales. Thanks to the attractive and visually appealing design created by IT-Geeks, the conversion rate witnessed a significant improvement. More visitors were motivated to make purchases, resulting in a higher number of successful transactions.
3. Reduced Bounce Rate: The previous version of my website had a high bounce rate, indicating that visitors were leaving shortly after arriving. However, after the redesign, the bounce rate noticeably decreased. The engaging and user-friendly interface developed by IT-Geeks encouraged visitors to stay longer on the site, explore different pages, and discover more about my products and services.
4. Positive Customer Feedback: Since the launch of the redesigned website, I have received numerous positive feedback and compliments from customers. They have expressed appreciation for the improved aesthetics, ease of navigation, and overall user experience. Positive customer feedback is a strong indicator of the success of the project.
5. Increased Sales and Revenue: Ultimately, the success of an ecommerce store is measured by its ability to generate sales and revenue. Thanks to the revamped website, there was a significant increase in sales and revenue. The improved design, enhanced user experience, and optimized checkout process played a crucial role in driving more conversions and boosting the overall financial performance of the business.

These measurable outcomes clearly demonstrate the progress and success achieved through the project with IT-Geeks. The improved website design led to increased traffic, higher conversion rates, reduced bounce rates, positive customer feedback, and ultimately, a significant increase in sales and revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT-Geeks exhibited excellent project management throughout our collaboration. They consistently delivered items on time, ensuring a smooth project timeline. Their responsiveness to my needs was remarkable, promptly addressing any questions or concerns I had.

They actively sought my input and incorporated my ideas into the project. IT-Geeks demonstrated flexibility in accommodating changes without compromising the timeline or quality of work. Their professionalism and organization made the entire experience efficient and impressive.

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive and unique about IT-Geeks was their unwavering dedication to client satisfaction. Their responsiveness to my needs was outstanding, promptly addressing my questions and concerns. They had a remarkable ability to deliver items on time without compromising quality.

Their team's expertise in web design and development was evident in the visually appealing and engaging website they created. Overall, IT-Geeks' commitment to client satisfaction, exceptional project management, and expertise set them apart from others in their field.

Are there any areas for improvement or something IT-Geeks could have done differently?

IT-Geeks have successfully met my expectations and provided satisfactory services, including the provision of a 30-day support period. Therefore, there are no specific areas for improvement or things they could have done differently, as they have already addressed my needs effectively.