IT-Geeks

BACKGROUND

Please describe your company and position.

I am the Owner & Founder of Crown Bees

Describe what your company does in a single sentence.

We supply wild, solitary bees and supporting equipment for garden pollination.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Change from BigCommerce to Shopify B2C
• Add new Shopify features to our website
• Create a second website for wholesale B2B

SOLUTION

How did you find IT-Geeks?

Referral

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We were interested in keeping similar functionality of our BigCommerce site, and just transition to Shopify. Our website is complex with many 3rd party apps (MRP, Avalara, Zoho, ShipStation) and our products are complex with popups, quantity discounts, bundles, and options all on one product. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our new website was completed on time and budget. Adding in new functionality has transpired over time with successful completions each time.  Some options are changing code, others are installing apps that fit our needs.

They have been responsive to all needs. If there are any pushbacks, it's because their project manager wanted clarification for his teammates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered ontime.  We had regular check-in meetings and used spreadsheets with tasks as a common footing to ensure we had all items needed in the final website.  Communication was easy. The only hassle was our PM was +3 hours and his team possibly +11hours from us.  We understood and worked around time zones.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have unique solutions and understand Shopify well.

Are there any areas for improvement or something IT-Geeks could have done differently?

Their training my team was missed. In fairness, our team understands most elements and didn't require too much hand holding.  Where it was difficult for us, they did prepare some video training.

BACKGROUND

Please describe your company and position.

I am the Director of Immediate Apparel

Describe what your company does in a single sentence.

Off-price distributor of women's apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Sizes were not populating on our site properly, needed to be resolved by IT-Geeks.
• Swatches were not populated on our site properly, needed to be resolved by IT-Geeks.
• Image thumbnails were not showing on our site properly, needed to be resolved by IT-Geeks.
• Prices were showing to the public when it was supposed to be password protected, needed to be resolved by IT-Geeks.
• Variant swatches were not being displayed below thumbnails on search and selection pages, needed to be resolved by IT-Geeks.

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Adam and his team at IT-Geeks were tasked with resolving several critical issues on our Shopify website that were causing significant functionality problems. The key deliverables included:

• Correcting Size Display Issues: Sizes were not populating correctly on our product pages, leading to customer confusion and potential loss of sales. IT-Geeks fixed this issue, ensuring all sizes were displayed accurately.
• Swatch Display Fixes: Swatches were not displaying properly, which impacted the visual representation of our products. IT-Geeks resolved this by ensuring that all swatches populated as intended across the site.
• Image Thumbnail Issues: Image thumbnails were not appearing on product pages, which negatively affected the user experience. The team fixed this by making sure that all thumbnails displayed correctly.
• Price Display Protection: Prices were showing to the public on our site when they were supposed to be hidden behind a password-protected area. IT-Geeks addressed this security issue, ensuring that pricing was only visible to authorized users.
• Variant Swatch Display Enhancement: Variant swatches were not being displayed below thumbnails on search and selection pages. IT-Geeks corrected this issue, improving the functionality and user experience of our site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased Product Visibility:
   • Outcome: All sizes and swatches were correctly displayed on product pages, which improved the accuracy and attractiveness of our product listings.
   • Impact: This led to a 20% decrease in customer inquiries related to product options and a more streamlined shopping experience.
2. Enhanced User Experience:
   • Outcome: With image thumbnails properly displayed, customers could better visualize the products they were interested in.
   • Impact: This resulted in a 15% increase in product page views and a corresponding rise in time spent on the site.
3. Improved Security and Access Control:
   • Outcome: Prices were successfully hidden behind the password-protected area, preventing unauthorized access.
   • Impact: This safeguarded our pricing strategy and maintained the integrity of our wholesale model, leading to a 10% increase in customer trust and account registrations.
4. Streamlined Product Selection Process:
   • Outcome: Variant swatches were correctly displayed below thumbnails on search and selection pages.
   • Impact: This improvement reduced the time customers spent searching for specific product variations by 25%, leading to quicker purchasing decisions.

These measurable outcomes highlight the success of IT-Geeks' work and the positive impact on our website's performance and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Adam and his team at IT-Geeks demonstrated exceptional project management throughout our engagement. 
• From the very beginning, they were clear in their communication, outlining a detailed project plan with timelines for each deliverable. 
• Despite the complexity of the issues we were facing, IT-Geeks managed to stay on track, delivering each item on or ahead of schedule. 
• They were highly responsive to our needs, addressing concerns promptly and providing regular updates on their progress. 
• Whenever we raised questions or identified additional issues, they responded swiftly and efficiently, often resolving problems within hours. 
• Their proactive approach and dedication to customer satisfaction made the entire process smooth and stress-free. 
• Overall, IT-Geeks' project management was exemplary, ensuring that the project was completed on time, within scope, and to a high standard of quality.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

• What stood out most about IT-Geeks was their unwavering commitment to customer satisfaction and their willingness to go above and beyond. 
• Despite the challenges we faced due to the shortcomings of the previous team, IT-Geeks not only resolved the issues but also took ownership of the entire process. 
• Their deep expertise in Shopify was evident, but what truly impressed us was their proactive approach and the genuine care they showed for our business's success.
• One unique aspect of IT-Geeks was their ability to address an issue that was outside the scope of our original agreement—at no extra charge. This demonstrated their dedication to ensuring our website functioned flawlessly and that we were completely satisfied with the outcome. 
• IT-Geeks' blend of technical expertise and customer-focused service made them an invaluable partner in this project.

Are there any areas for improvement or something IT-Geeks could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the General Manager of AzTex Hat Company

Describe what your company does in a single sentence.

We are a custom hatmaker and we sell hats from many nationwide and worldwide manufacturers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create new updated website to replace an existing one.
• Maintain site once built.

SOLUTION

How did you find IT-Geeks?

Referral

Why did you select IT-Geeks over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an ecommerce site that needed a complete overhaul.  We had hired another company prior to hiring IT Geeks and that company spent 18 months and could not deliver a usable website.  After an in-depth search for a company qualified to re-do the project that had just been finished, IT Geeks took over and built a new site from scratch.  They were amazing and delivered a finished product that any company would be proud of.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We experienced almost no downtime with regard to sales.  
• The new site is easy to use from both the backend and the frontend.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were in constant contact with us and we never felt lost in the project or left out.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

IT-Geeks truly has in-depth knowledge about their work. They quote a price and stick with it; they don't upsell. They just get busy and take care of the project.  They are extremely talented in their work.

Are there any areas for improvement or something IT-Geeks could have done differently?

Nothing I ran  across that they didn't have an answer for or couldn't find the answer.

BACKGROUND

Please describe your company and position.

I am the owner of Kinks & Quirks LLC

Describe what your company does in a single sentence.

Ecommerce gift, decor, and accessories company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• new theme
• website optimization

SOLUTION

How did you find IT-Geeks?

Referral

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I couldn't be happier with the work IT Geeks did on our website. Our old site was a clunky mess, and they transformed it into two sleek, professional platforms that perfectly represent our brands.

The entire process was smooth from start to finish. The IT Geeks team was incredibly responsive, knowledgeable about Shopify, and always professional. They met the project deadline without sacrificing quality. I'm truly impressed with their work and would highly recommend them to anyone looking to revamp their website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

IT Geeks transformed our outdated website into two modern, effective platforms that perfectly represent our brands. Their impressive turnaround time and ability to address our numerous website concerns exceeded our expectations.

The team was incredibly knowledgeable about Shopify and always professional. We're thrilled with the outcome and would wholeheartedly recommend IT Geeks to anyone seeking a website overhaul.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated through Basecamp and communicated on a daily basis. They always replied very quickly to any questions or concerns...and they always fixed the issues.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

They were quick to reply and very knowledgeable about Shopify.

Are there any areas for improvement or something IT-Geeks could have done differently?

No, I am very happy with their services. I have recently hired them again for ongoing assistance.

BACKGROUND

Please describe your company and position.

I am the Owner of createdbybarbara

Describe what your company does in a single sentence.

createdbybarbara offers meticulously crafted original artwork using premium materials, providing discerning collectors with exceptional, timeless pieces at thoughtful prices for their homes and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Combine two HTML codes to make one code
• Centering the business seals from these codes on the bottom of my web pages

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

There was an HTML code for each business seal, PGCC and BBB, that I wanted just above the Quick Links section of each page on my website. When I uploaded the two business seals, the position of the PGCC seal was centered, the position of the BBB seal was underneath the first seal, and was positioned way left with no space around it.

ITGEEKS modified the custom Liquid code to position the PGCC and BBB seals next to each other on my website. Each page of the website exhibits the seals just above the Quick Links section.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ITGeeks kept me informed and performed the work perfectly the first time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ITGeeks kept me informed and performed the work perfectly the first time.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their professional, prompt, clear, and concise communication and speedy service.

Are there any areas for improvement or something IT-Geeks could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Owner of demitasse.

Describe what your company does in a single sentence.

We offer a unique vriety of gifts from eco/socially conscious makers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Update our Shopify Site to Shopify 2.0
• Update our Shopify Theme
• To bring more clients to the website

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at IT Geeks is in the midst of improving our SEO by upgrading our Shopify and Impulse programs to the most recent versions. Although they are only half way through, my SEO has improved and we are getting orders on a regular basis again. Before they began improve the SEO, online orders were rare. We're actually getting more sales than ever before- multiple sales a day. 

It's often difficult to gauge your monetary return while working with freelance-like companies. The ROI has been signifcant and immediate. I also enjoy interacting with the guys at IT Geeks. David is always prompt in replying, keeps me up to date on the progress of the project and is always professional and very polite. Working with David and IT-Geeks is the best thing I could have done for my small business right now.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcome is what every business owner wants to see- an increase in online sales that resulat in dollars being deposited into our checking account. Our online orders are up 222% according to Shopify- and people are buying a range of items.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They seem to work steadily on the project. 
• David emails me regualry with updates and any questions he may have. 
• He appreciates feedback and is always prompt to reply to one of my emails. 
• They are about halfway through with the project and everything is running on time.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

The fact that they delivered what they said they would- an increase in SEO (resulting in more online sales.) I hoped they would, but the fact that online sales have increased so quickly is surprising.

Are there any areas for improvement or something IT-Geeks could have done differently?

Not that I can think of. They seem to be very good at what they do.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of ONLE ORGANICS

Describe what your company does in a single sentence.

ONLE ORGANICS is a brand focused on education and quality gut health supplements for women and children. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Rebuild website to make it more functional for customers.
• Raise conversions, average sale amount and retention rates.

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Geeks took my vision and turned it into a real life website. The work they did is comparable to moving a brick and mortor store from the subburbs to right down town mainstreet. They transformed my website from being very basic and rather clunky to absolutely beautiful, expremely customized and very functional. 

They redesigned my entire website, added chat features, optimized the SEO of my store, customized a subscription app to meet my businesses needs, rebuilt my quiz and made it much more functional. They optimized my menu, the organization of my aritcles and added really strong and strategic upsells. All around, they improved my store by a million. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything we had hoped for happened. Conversion rates are higher, the average cost per order is up and customer retention is already better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were absolutely amazing and went above and beyond in every way. The communication was always prompt and every single part of the project was done in a very timely manner. Every request I made was completeled with ease and efficiency. 

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

The communication and understanding is far beyond any service experience I have every recieved. I am so grateful to have a go to contact for any future website needs I have. Because again, they went above and beyond in everyway. There was never a request that wasn't understood or completed. 

Are there any areas for improvement or something IT-Geeks could have done differently?

None. IT GEEKS is a dream company to work with. I wouldn't change a single thing about my expeience with them. It was worth every penny and more. 

BACKGROUND

Please describe your company and position.

I am the Executive of Service 10 Apparel

Describe what your company does in a single sentence.

Selling automotive apparel that is a fusion of fashion and an appreciation for vehicles that have changed the landscape of driving forever

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Troubleshooting website. 
• Addressed key issues we had that was not to our liking on our website on both mobile and desktop. Understood our issues very well and was attentive in helping us through the journey by calling us and giving us daily updates with transparency

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Addressed key issues we had that was not to our liking on our website on both mobile and desktop. Understood our issues very well and was attentive in helping us through the journey by calling us and giving us daily updates with transparency 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fixing all the bugs and issues we had with our website to allow a smooth experience for users. The work is succesfully delivered and we are happy with the results

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on promises and were incredibly responsive and understanding of our needs. We have scheduled calls to go over the discussion and chats to make sure we are aligned.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing as of noew

Are there any areas for improvement or something IT-Geeks could have done differently?

Could be a bit better at understanding our requirements. Sometimes we had to clarify things that were thought were quite self explanatory
What advice do you have for clients with similar needs to yours?
Highly recomenneded

BACKGROUND

Please describe your company and position.

I am the Owner of ImmuneBoostNaturals.com

Describe what your company does in a single sentence.

Promotes natural health supplements and supplies to support detoxing, immunity, and parasite cleansing. Sells a full line of CellCore Biosciences products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• N/A

SOLUTION

How did you find IT-Geeks?

Shopify Expert area

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Had the most customer ratings.

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Geeks helped me hide the prices for one of my product lines so I am compliant with the brand requirements. The also helped with user navigation by adding information on how people need to log in to see price and add to cart button. The offered me an affordable price. The helped migrate this custom coding to my latest theme version. They offered superior technical and customer service. They understood my needs easily. The work was quickly completed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They completed the task quickly and understood my request quickly. The price was affordable. They communicated clearly with me.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was completed in less than 2 days. I was amazed. I only needed to communicate my needs once and they quickly understood what I needed. 

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by how fast they deliver the technical services and how easy it is to communicate with them. I'm also impressed by how quickly they understand the customer's needs and request.

Are there any areas for improvement or something IT-Geeks could have done differently?

I was completely happy with IT-Geeks' service.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Aureus Product Innovations, Inc.

Describe what your company does in a single sentence.

Manufacture and sell a consumer product.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create a new app for our reminder system

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Close to my geographic location

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built and integrated a custom application into our website for sending email reminders at specific intervals and making them editable by us and the end consumer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have an application that is exactly what we wanted and every step of the way they answered our questions, took our calls, and changed everything we requested as we discovered what needed to be tweaked as we went.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered in a timely manner, all emails were responded to quickly, all requests for a call were scheduled immediately. If our project manager was going to be out of office, we got an email several days before to warn us of this fact so we were prepared and knew who to contact if we needed to.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're helpfulness for any general question, even if it doesn't involve the project directly. They're always willing to listen and offer their knowledge on any subject, even if it is not on the specific project we are working on.

Are there any areas for improvement or something IT-Geeks could have done differently?

Not that come to mind at this time.