IT Company

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of an information technology company 

Describe what your company does in a single sentence.

Sell IT services to the customers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Company to accomplish?

• Website Designing
• Branding Services
• Email Marketing $ CRM

SOLUTION

How did you find IT Company?

• Online Search
• Referral

Why did you select IT Company over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IT Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We originally reached out for help with our website, but ended up getting support on branding and even adding an AI chat assistant to our site. It’s been a game changer. The team just gets it—they explain things clearly, don’t push stuff you don’t need, and deliver work that actually works. Our site looks professional, our brand feels solid, and customer queries are now handled way faster thanks to the AI. Couldn’t recommend them more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

50% improvement in website load speed after redesign and optimisation.
 Improved SEO rankings, with the new site appearing on Page 1 for targeted local keywords within 3 months.Higher lead quality, with AI Lead Gen capturing more relevant and ready-to-buy prospects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and well-organised from start to finish. We were given a clear timeline upfront, and they stuck to it—every major milestone was delivered on time or even a bit ahead. What really stood out was how responsive they were. Whether it was a quick design tweak, a question about AI integration, or feedback on our brand colours, they got back to us quickly and always had practical solutions.

What was your primary form of communication with IT Company?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From creating a brand that feels right for our audience to building an AI chat assistant that’s genuinely helpful (not robotic!), everything felt tailored. Their ability to blend creative design with smart tech made them feel more like a partner than just a service provider.

Are there any areas for improvement or something IT Company could have done differently?

Overall, the experience was really positive, but if we had to mention one area for improvement, it would be more proactive updates during quieter phases of the project. There were a couple of points where we weren’t sure where things were at until we checked in. That said, whenever we reached out, the team was quick to respond and clarify things.

BACKGROUND

Please describe your company and position.

I am the CEO of Lee Travelogs

Describe what your company does in a single sentence.

We are a Travel Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Company to accomplish?

• Setting up AI Workflow and Automation in CRM to reduce manual Work

SOLUTION

How did you find IT Company?

Online Search

Why did you select IT Company over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IT Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope work involved automating multiple manual actions in CRM with help of AI and setting up, integrating an Voice agent with the CRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a huge success and we were able to reduce our operation cost by 30% and operational efficiency increased by 50%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time and their response time was lightining fast.

What was your primary form of communication with IT Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are trustworthy and truly care about you.

Are there any areas for improvement or something IT Company could have done differently?

No