IT BLOCK PTE. LTD.

BACKGROUND

Please describe your company and position.

I am the IT Service Center Manager of Canpotex Ltd.

Describe what your company does in a single sentence.

Market and export potash that is mined in western Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT BLOCK PTE. LTD. to accomplish?

• Provide on-site IT assistance for our sales office in Singapore
• Assist with IT initiatives that require hands-on tasks in our Singapore office
• Provide local technology purchasing for our Singapore office

SOLUTION

How did you find IT BLOCK PTE. LTD.?

Referral

Why did you select IT BLOCK PTE. LTD. over others?

• Pricing fit our budget
• Good value for cost
• Presented an approach that aligned with our desired model

How many teammates from IT BLOCK PTE. LTD. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted IT Block to provide on-site assistance for our regional sales office located in Singapore.  Key deliverables include:

• at least 1 on-site visit each month
• customer support and assistance
• local technology purchasing and vendor selection
• support IT projects that require an on-site presence such as installing new network equipment
• updating an inventory of IT assets
• managing secure disposal of EOL IT assets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All requests from our central IT organization have been fulfilled satisfactorily.
• Local customers in our Singapore office have a high level of customer satisfaction
• IT Block has demonstrated flexibility and reliability in responding to our requests

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items have been delivered on time and as requested.  IT Block has demonstrated responsiveness and a good understanding of our customers urgency for their requests.

What was your primary form of communication with IT BLOCK PTE. LTD.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We wanted to ensure we had a small team of technicians that would work with our staff.  IT Block has assigned 1 main technician to our account with the ability to add more when the task requires it.

Are there any areas for improvement or something IT BLOCK PTE. LTD. could have done differently?

We've been very happy with the services they've delivered.

BACKGROUND

Please describe your company and position.

I am the Associate Director, Sales & Marketing of One BioMed Pte. Ltd.

Describe what your company does in a single sentence.

One BioMed is a molecular life science company focused on advancing human health through innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT BLOCK PTE. LTD. to accomplish?

• Set up clear IT infrastructure for the organization.
• Ensure all employees are onboarded and supported on the company IT platforms.
• Provide necessary training and guidance to existing and new employees.

SOLUTION

How did you find IT BLOCK PTE. LTD.?

Online Search

Why did you select IT BLOCK PTE. LTD. over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of IT BLOCK PTE. LTD.’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

One BioMed as a startup had ad hoc IT processes set up and so we wanted to set up formal IT infrastructure to ensure company data and IP is well protected and also employees have the IT support they need to ensure smooth functioning of various departments.

• Set up One BioMed network and shared drive folders.
• Assess and manage all IT assets for One BioMed.
• Procure and set up new laptops for employees as per OBM SOPs.
• Ensure safety and protection of OBM hardware, software and data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• IT Block took on the establishing and managing IT systems for One BioMed in a few weeks.
• They set up clear IT infrastructure needed for One BioMed and bridged any security or functional gaps..
• They trained One BioMed employees on the new systems and ensured smooth transition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT Block provides really good and timely service. The team members respond to messages quickly and communicate clearly as to what can be expected and by when. Overall we have had a good experience with IT Block.

What was your primary form of communication with IT BLOCK PTE. LTD.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

IT Block has really skilled IT people on their team who know what they are doing. They also provide great support and service.

Are there any areas for improvement or something IT BLOCK PTE. LTD. could have done differently?

Overall IT Block does a great job with their projects. No specific feedback at this time.

BACKGROUND

Please describe your company and your position there.

I am the Head of Marketing for Avanseus. I manage the marketing function for our company, but also support other functional areas, in this case, our IT department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT BLOCK PTE. LTD.?

We used IT BLOCK to source and set up servers in a secure ‘data centre’ environment in Singapore, with full remote access. We continue to use their services for on-site maintenance.

SOLUTION

How did you select this vendor and what were the deciding factors?

Avanseus selected IT BLOCK after obtaining quotations from alternative suppliers. Deciding factors included understanding our requirements, services offered, level of expertise, flexibility, and value for money.

Describe the project in detail and walk through their service package.

After signing the Agreement, key stages were Hardware and Software procurement based on our specifications, Server Set-Up/Installation, Testing, Troubleshooting, Problem Resolution/Finetuning and Go Live (Project Completion). IT BLOCK continues to provide ongoing maintenance services for Avanseus.

How many resources from the vendor's team worked with you, and what were their positions?

Reza N., IT BLOCK’s VP, Sales & Technology, was the primary contact. However, in total, about 4 people were involved, including a Business Development person on the commercial side, i.e. for the Sales Agreement, Pricing etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Overall, the process went very smoothly – the few issues we had were quickly resolved, and the Servers were up and running in the agreed timeframe. They are currently working well, and our team can access them remotely.

How effective was the workflow between your team and theirs?

The workflow between our teams was good. Communication was via phone, WhatsApp and email. IT BLOCK kept us informed throughout the process with regular updates.

What did you find most impressive or unique about this company?

Their understanding of our needs and their quick response times are impressive.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I'm the senior marketing manager of Intercultural Theatre Institute. I manage all marketing & communications including the management of all digital assets. I also work with other departments in managing our private data.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT BLOCK PTE. LTD.?

ITI does not have an in-house IT department as we are a very lean organisation; we outsource all IT-related support services to IT Block.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor due to their great service and understanding of how small organisations work.

Describe the project in detail and walk through the stages of the project.

IT Block was able to provide IT solutions to the company including but not limited to managing vendors, hardware procurement, and Search Engine Optimization.

How many resources from the vendor's team worked with you, and what were their positions?

IT Block's Director is our main point of contact, but we occasionally liaised with their interns.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Firstly, they have

How effective was the workflow between your team and theirs?

We corresponded over WhatsApp and email. They will send someone to the office if necessary, otherwise, they will solve the issue remotely.

What did you find most impressive or unique about this company?

We appreciated them spending time to learn about our organisation and were willing to with our budget as we are a registered charity. They problem-solved efficiently and are also very responsive. Overall, it was a very pleasant experience working with their Director and team.

Are there any areas for improvement or something they could have done differently?

Not yet.

BACKGROUND

Please describe your company and your position there.

I am the managing director of Sirius Marine Pte Ltd. Sirius Marine is a physical supplier as well as trades in marine fuels in Singapore.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT BLOCK PTE. LTD.?

We hired IT BLOCK to improve the IT structure of the company as well as to bring in new innovations and upgrades to the company's current IT system which will enable the company to be more efficient.

SOLUTION

How did you select this vendor and what were the deciding factors?

So far IT BLOCK has made major improvements to the IT structure of the company like introducing a cloud system, a higher level of cybersecurity as well as boost the IT ecosystem of the company with new hardware and software upgrades.

Describe the project in detail and walk through their service package.

IT BLOCK made sure the hardware and software that was introduced was suitable for the company as well as it being cost effective. They provide round the clock IT back end service in which every e employee of the company could tap on when they face a problem.

How many resources from the vendor's team worked with you, and what were their positions?

So far we have been working closely with the founder of IT Block, Reza as well as their IT advisor, Efan.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were able to improve the company's It ecosystem tremendously and thus making it a success.

How effective was the workflow between your team and theirs?

It has improved the company's workflow and also enabled us to save more paper in the process via the introduction of the cloud system.

What did you find most impressive or unique about this company?

Their customer service is second to none.

Are there any areas for improvement or something they could have done differently?

NIL

BACKGROUND

Please describe your company and position.

I am the IT Manager of Telepathy Labs Inc.

Describe what your company does in a single sentence.

AI Technology for Automotive

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT BLOCK PTE. LTD. to accomplish?

• Server Colocation

SOLUTION

How did you find IT BLOCK PTE. LTD.?

Online Search

Why did you select IT BLOCK PTE. LTD. over others?

• Pricing fit our budget
• Good value for cost
• Professional service and prompt assist

How many teammates from IT BLOCK PTE. LTD. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ease of Server Colocation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reza and his team is promptly help with our request even the time frame given is limited.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Reza and his team prompt help to ensure we got what requested in a short time frame request.

What was your primary form of communication with IT BLOCK PTE. LTD.?

Email or Messaging App

What did you find most impressive or unique about this company?

They were able to attend to our requests and needs promptly.

Are there any areas for improvement or something IT BLOCK PTE. LTD. could have done differently?

Nope, as our company receive an excellent and professional service provided by Reza and his team.

BACKGROUND

Please describe your company and position.

I am the Manager of MGM Pte Ltd

Describe what your company does in a single sentence.

Contract for Differences (CFD) Brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT BLOCK PTE. LTD. to accomplish?

IT Infrastructure and Support

SOLUTION

How did you find IT BLOCK PTE. LTD.?

Other

Why did you select IT BLOCK PTE. LTD. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of IT BLOCK PTE. LTD.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsource of the entire IT Department of the company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our audits has always been smooth with favourable outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were swift with their replies

What was your primary form of communication with IT BLOCK PTE. LTD.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their quick turnaround time.

Are there any areas for improvement or something IT BLOCK PTE. LTD. could have done differently?

NIL

BACKGROUND

Please describe your company and position.

I am the Manager of Pacific Rim Group Pte. Ltd.

Describe what your company does in a single sentence.

The company supplies fish products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT BLOCK PTE. LTD. to accomplish?

To assist with the migration of email and the company website to a new service provider, and to implement Microsoft 365 ecosystem.

SOLUTION

How did you find IT BLOCK PTE. LTD.?

Referral

Why did you select IT BLOCK PTE. LTD. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

What was the size of IT BLOCK PTE. LTD.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistance was provided in choosing a provider and software, as well as in the migration of email, calendar, and contacts. DNS/Domain administration was handled. IT support was available for users, including software setup, guidance, and troubleshooting support. Additionally, IT support was provided for portal administration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to complete the project within the set timeline, and the project implementation went smoothly. There were no complaints from the users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered on time, and their responses were immediate and efficient.

What was your primary form of communication with IT BLOCK PTE. LTD.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Prompt assistance and quick replies.

Are there any areas for improvement or something IT BLOCK PTE. LTD. could have done differently?

Our team has no comments to provide regarding this question. We are satisfied with the results of this project.

BACKGROUND

Please describe your company and position.

I'm a manager at Team One Technologies Pte Ltd

Describe what your company does in a single sentence.

Team One Technologies is the industry-leading quality supplier of military sub-systems, specialising in Electronics and Information Technology services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT BLOCK PTE. LTD. to accomplish?

• Network Infrastructure Re-technology

SOLUTION

How did you find IT BLOCK PTE. LTD.?

Online Search

Why did you select IT BLOCK PTE. LTD. over others?

• Company values aligned
• Other

What was the size of IT BLOCK PTE. LTD.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To propose and setup a sustainable, scalable, secure network architecture that fits our business needs & budget. Key deliverables includes:

• technology and network utilization baselines assessments
• new network architecture & hardware selection proposal
• project plan
• Testing & commissioning

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Automation in backup process
• Zero complaint about slow & poor wifi network till date
• A new network infrastructure that supports hybrid work model

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT Block staff are very responsive on my queries and generous in knowledge sharing. Milestones are planned and completed with minimum downtime.

What was your primary form of communication with IT BLOCK PTE. LTD.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The founder and staff of this company are very committed & helpful.

Are there any areas for improvement or something IT BLOCK PTE. LTD. could have done differently?

Probably to source for a few partners for wiring works.