IPRoyal

BACKGROUND

Please describe your company and position.

I am the personal of a consulting company

Describe what your company does in a single sentence.

Personal project

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IPRoyal to accomplish?

• Purchase Proxies to use for web scraping

SOLUTION

How did you find IPRoyal?

Online Search

Why did you select IPRoyal over others?

Pricing fit our budget

How many teammates from IPRoyal were assigned to this project?

I ended up speaking to several people

Describe the scope of work in detail. Please include a summary of key deliverables.

I need proxies for web scraping

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I purchased their proxies less than 24 hours ago. They do not work at all. I started chatting with them 20 mins after the purchase for help, and they have not been able to get it to work. These people are frauds offering a service that doesn't work and recommending that you switch to nonrefundable products without warning it is nonrefundable, other products that also do not work. I really tried to work with them and was patient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very bad management. refusing a supervisor. unable to come up with a resolution to any issues

What was your primary form of communication with IPRoyal?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. not impressed at all. not unique. the pay more for ads than anyone else

Are there any areas for improvement or something IPRoyal could have done differently?

I eventually requested a supervisor and was refused that for some reason. I repeated myself several times. Sent the same pictures to prove it is not working several times. They refuse to give me a refund for a product that does not work properly. They tell me I can use it for something else, but I keep explaining that I have no other use for a proxy and just need a refund. Very bad customer service, and the products just don't work. Terrible customer service. What a waste of time and money. Next time just give a refund I mean its within 24 hours. This is sincerely ridiculous.

Company Responses

The vendor responded on February 23, 2024.
Hello. Thank you for sharing your experience with IPRoyal. We take all customer concerns very seriously, and we're sorry that our services did not meet your expectations. We do not provide a refund after 24 hours passed, this is our policy and you can find it on our website. If you have more questions, please contact us at support@iproyal.com so we can resolve this issue for you immediately.

BACKGROUND

Please describe your company and position.

I am the co founder of an IT services provider

Describe what your company does in a single sentence.

We are an IT services provider specializing in custom software development, business intelligence, and big data solutions to help organizations optimize their data-driven decision-making and improve operational efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IPRoyal to accomplish?

• We hired IP Royal to help us improve our data-driven decision-making by implementing a comprehensive business intelligence framework, creating custom dashboards for real-time performance tracking, and developing tailored analytics tools that integrate seamlessly with our existing IT infrastructure to provide actionable insights into customer behavior, market trends, and operational efficiency.

SOLUTION

How did you find IPRoyal?

• Online Search
• Referral

Why did you select IPRoyal over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IPRoyal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IP Royal worked with us to streamline our data infrastructure and enhance decision-making capabilities. They assessed our existing systems, then designed and implemented a business intelligence framework that centralized our data into a single warehouse, making it easier to analyze. They developed custom dashboards and reporting tools for real-time performance tracking, customer behavior insights, and market trend analysis. Additionally, they created tailored analytics tools that integrated seamlessly with our IT systems, enabling predictive analytics and forecasting. Their solution empowered our teams to make more informed decisions, with minimal manual reporting and improved data accessibility across the organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our project with IP Royal were immediately apparent in several key areas. First, we saw a significant reduction in the time it took to generate and analyze reports. What once took hours of manual work was now automated, providing senior leadership with real-time, actionable insights. The custom dashboards allowed teams to monitor performance and track customer behavior instantly, leading to quicker adjustments in our strategies.

Another clear outcome was the improved accuracy of our data analysis. With a centralized data warehouse and integrated analytics tools, we were able to make decisions based on reliable, up-to-date information, reducing errors caused by outdated or fragmented data. Additionally, the predictive analytics capabilities helped us identify operational inefficiencies and market trends earlier, allowing us to respond proactively instead of reactively. Overall, these improvements led to more efficient decision-making, better resource allocation, and a stronger alignment between our operational goals and market demands.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IP Royal’s project management was highly organized and efficient, ensuring that everything was delivered on time and met our expectations. From the start, they established clear milestones and timelines, and we had regular check-ins to track progress and address any concerns. They were proactive in communicating any potential challenges, providing solutions quickly, and making adjustments when necessary to stay on track.

When we had evolving requirements or needed changes during the project, IP Royal was very responsive and adaptable. They were quick to understand our new needs and incorporated those changes seamlessly without disrupting the overall timeline. Their ability to stay flexible and maintain clear communication throughout the process gave us confidence that the project was in good hands, and they always made sure we were satisfied with the outcomes at each stage.

What was your primary form of communication with IPRoyal?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about IP Royal was their ability to deliver custom solutions tailored to our unique needs, seamlessly integrating with our existing systems. The dashboards and analytics tools they developed were both advanced and user-friendly, making data accessible to all teams. Their responsiveness and flexibility to adapt to changing requirements without compromising quality or deadlines also stood out, demonstrating their commitment to providing real value to our business.

Are there any areas for improvement or something IPRoyal could have done differently?

There really aren't any areas for improvement with IP Royal. They consistently exceeded our expectations, delivering high-quality solutions on time and adapting seamlessly to our evolving needs. Their approach was thorough, responsive, and highly effective, making them a standout partner throughout the project. We couldn't have asked for a better experience.

BACKGROUND

Please describe your company and position.

I am the MD of Consulting

Describe what your company does in a single sentence.

Software Consultant

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IPRoyal to accomplish?

• IP Proxy

SOLUTION

How did you find IPRoyal?

Online Search

Why did you select IPRoyal over others?

Pricing fit our budget

How many teammates from IPRoyal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Required IP Proxies

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Performance and Availability of Service

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Proxies don't work and unreliable. They offered insufficient support and refused to refund us. Wants me to do all the troubleshooting even though I provided clear evidence, screenshots of the their own IPRoyal Tester software and feedback and tried multiple suggestions. Then received a number of additional "Tasks I have to do" to help them solve the service downtime. Refused to provide me a Refund after I switched to another much better provider.

What was your primary form of communication with IPRoyal?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something IPRoyal could have done differently?

Better support and provide refunds when service doesnt work.

BACKGROUND

Please describe your company and position.

I am the Account Manager of a cybersecurity company

Describe what your company does in a single sentence.

Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IPRoyal to accomplish?

• To optimize social media campaigns

SOLUTION

How did you find IPRoyal?

Online Search

Why did you select IPRoyal over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to optimize social media campaigns on several platforms for TikTok and Facebook

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received a good pricing deal after we ordered a larger batch for upcoming campaigns and they are one of the best we used.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fast and responsive. The support team did a great job.

What was your primary form of communication with IPRoyal?

Email or Messaging App

What did you find most impressive or unique about this company?

They provided high-quality services at a reasonable price. Great support throughout the whole process.

Are there any areas for improvement or something IPRoyal could have done differently?

Nothing comes to mind. Thanks for a great service!