Invisio Solutions

BACKGROUND

Please describe your company and position.

I am the Managing Director & Marketing Lead of The Fashion Network

Describe what your company does in a single sentence.

FN Building a community of like-minded professionals in fashion, eCommerce & retail marketing... Peer to peer learning, business networking and business development support

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Invisio Solutions to accomplish?
Ecommerce marketing

SOLUTION

How did you find Invisio Solutions?

• Online Search
• Clutch Site

Why did you select Invisio Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Invisio Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Invisio Solutions to help us launch our email marketing efforts for our new online business. Mitesh and Steph took the time to understand our business goals and needs, then helped us prioritize what we needed to get started.

They created four key email sequences for us, including post-purchase follow-ups, welcome messages, browse abandonment reminders, and abandoned checkout alerts. Throughout the process, they worked closely with us to ensure the timing and details fit perfectly with our sales cycle, making adjustments as needed.

We were impressed with their flexibility and willingness to accommodate revisions and requests, ensuring the final product met our expectations. Overall, our experience with Invisio Solutions was outstanding, and we're excited to see the impact of their work on our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We hired Invisio Solutions to boost our ecommerce marketing. Within 30 days, we saw impressive results from their work on our customer communication flows. As a new business, we expected a slower start, but the numbers exceeded our expectations.

After 60 days, we compared our performance to industry benchmarks and were thrilled. Our open rates, order rates, and revenue per customer all surpassed the averages. We credit Invisio Solutions's expertise and responsive service.

Throughout the project, Mitesh and his team listened to our feedback and made adjustments. Even after completion, they continued to support us

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Invisio Solutions was a seamless experience. Mitesh and his Team excelled at project management, responding quickly and keeping us on track. We started just before Thanksgiving, but they delivered our first customer communication flows in time for the holiday rush.

Unlike previous agencies, Invisio Solutions offered flexibility and minimal revisions. They took the time to understand our brand tone upfront, ensuring adjustments were minor and effortless. Their accommodating approach made the process stress-free.

What was your primary form of communication with Invisio Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Our business blends B2B and B2C, which can be challenging for agencies. But Invisio Solutions listened and adapted their strategy, tone, and content to fit our unique needs. Unlike others, they didn't force a one-size-fits-all approach.

Their customer service and willingness to collaborate set them apart. Invisio Solutions treated us like a partner, not just another client. That's why they'll always be our top choice for eCommerce marketing.

Are there any areas for improvement or something Invisio Solutions could have done differently?

Invisio Solutions met all our key requirements, delivering exceptional service and results. Although minor typos and formatting issues arose, they promptly corrected them. We're thoroughly satisfied with their work.