Intrinsic Technology

BACKGROUND

Please describe your company and position.

I am the IT Director of Pinnacle Associates

Describe what your company does in a single sentence.

We are a forward thinking, multi-billion dollar investment advisory firm focused on transparency and clients first.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• Document Management
• IT management and support

SOLUTION

How did you find Intrinsic Technology?

• Referral
• Cold call

Why did you select Intrinsic Technology over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intrinsic manages all aspects of our document management, from copiers and scanners to CRM systems. They facilitated our migration to the cloud with a combination of Azure and AWS, streamlining our services. 
This consolidation to off-premises solutions has significantly reduced our hardware costs and service warranty expenses, resulting in considerable savings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The migration was completed within the agreed time frame, ensuring minimal disruption to business operations. The costs incurred during the migration did not exceed the allocated budget, demonstrating financial control and planning. 
The new environment successfully handled the expected load without performance degradation, indicating proper resource allocation. There was no loss of data during the migration, and data integrity checks post-migration confirmed the reliability of the transfer process. Services were consistently available to users throughout the migration, with any scheduled downtime communicated effectively.
Positive feedback from end-users and stakeholders regarding the performance and reliability of the off-premises services.Intrinsic vendor maintained clear and regular communication throughout the process, providing updates and promptly addressing any concerns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intrinsic has effective project management involved thorough planning, clear communication, and collaboration between teams involved in the migration process.  They delivered on time with  successful execution of the migration plan, and responsiveness to my needs addressing any challenges or concerns promptly to ensure a smooth transition.

What was your primary form of communication with Intrinsic Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have been very attentive to my instructions on how I wanted the project to move forward.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

They did a very good job.  all company's can improve as nobody is perfect.

BACKGROUND

Please describe your company and position.

I am the Associate Vice President, Administrative Operations of Community Foundation for Greater Buffalo

Describe what your company does in a single sentence.

501 (c)(3) organization, the Community Foundation’s mission is: Connecting people, ideas and resources to improve lives in Western New York.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• Transition from On-prem to the cloud
• Establish more superior security standards
• Create a more stable environment for the users

SOLUTION

How did you find Intrinsic Technology?

Online Search

Why did you select Intrinsic Technology over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CFGB engaged ITG to become the single organization to provide IT services to our company. The primary areas of focus were Managed IT Services and On-Premises to Cloud Migration. 
Managed IT Services:

• Help Desk Support - The MSP should offer superior 24x7x365 Help Desk support from Tier One to Three services utilizing industry best practice processes and procedures. 
• Server & Network System Monitoring – The MSP must provide 24x7 monitoring of CFGB’s server & network system with proactive communication and escalation protocols based on the severity of any unscheduled outages. 
• Patch Management Services & Preventative Maintenance – The MSP must provide management of critical security and system patches to all servers and systems on the network to ensure CFGB’s IT systems and resources are properly managed and maintained. 
• Remote Backup – The MSP must execute a nightly backup plan for the critical servers, including a regularly-tested recovery process. 
• Email System Management - CFGB requires the management and administration of CFGB’s email system for all users. 
• Antivirus, AntiSpam & Antispyware Protection – CFGB is looking for a streamlined solution to defend against security threats including phishing, malware, spam, viruses.
• On-Site Support – When needed, the MSP should have the ability to deploy onsite resources to assist in issues which cannot be resolved through remote access to in-house systems. 
• Networking Support - CFGB requires proactive management and monitoring of our switches, firewalls, routers and Wi-Fi systems, and other networking equipment as identified by CFGB.
• Security Systems Monitoring – MSP must provide proactive monitoring and management of CFGB’s security systems, including firewalls, intrusion prevention, secure remote access, and any implementations of advanced security solutions CFGB may utilize. 
• Vendor Management – The MSP should be able to manage other vendors which may be contracted for by CFGB and serve as the key point of contact unless escalated.
• Warranty and Asset Inventory Management – CFGB expects the MSP to maintain a hardware and asset inventory that includes Desktops, Laptops, Servers, Printers/Scanners, Fax Machines, and notify CFGB of any potential service or warranty issues. The MSP must also assist with managing the lifecycle of CFGB’s devices and maintain an equipment inventory to ensure our systems are always current.  
• Software Licensing Control – Oversight of automatic renewal of software applications and maintenance of appropriate documentation. 
• Procurement Management – The MSP must assist with the selection of commercially rated equipment, order placement, order tracking, shipping, equipment returns, and sourcing and ordering of replacement parts. 
• PC Deployment – Delivery and setup of machines on-site
• Desktop and Laptop Support - MSPs must include their ability to support existing and future desktop and laptop hardware. This includes maintenance and repair, replacement for failed equipment, and the acquisition and provisioning for new equipment as needed. 
• Printers, Copiers and Scanners -The MSP must be able to support existing printers, copiers and scanner-related network-printing issues. 
• Desktop Software Standardization and Software Licensing and Upgrades – MSP must have a process for identifying standardization and management of desktop images and ensuring that staff are using current products as well as current OS and browser versions.
• Lifecycle Management of Hardware Units – The MSP should have processes for end-of-life notification, replacement, and asset decommissioning/disposal. 
• Break Fixes and Installation – The MSP should offer planned and on-call break/fix services, including emergency response to server issues. 
• Move, Add, Change (MAC) – CFGB is looking for the MSP to help with any changes to the location, configuration of existing equipment or software, and installation of additional equipment or software as needed.
• Mobile Device Support - Besides laptops and desktops, some staff use mobile phones and tablets. The MSP will need to support secure provisioning (and ongoing support of that provisioning) of any mobile device into the company network. In the event the device is lost, the corporate mail and contact data should be able to be easily wiped from the device while preserving individual’s personal information. A Mobile Device Management strategy/system recommendation should be considered and included in response to this RFP.
• Reporting – The MSP should provide relevant reporting not only based on their performance from a help desk perspective but also regarding system health, uptime, and assist in keeping an accurate hardware inventory to inform ongoing planning of maintenance, warranties, and refresh schedules. 
• Account Management – The MSP must offer an internal escalation process in tandem with CFGB to ensure the ability to have multiple points of contact available if needed depending on the items or issue encountered. 
• Project Management – The MSP should be able to offer project management and technical engineering resources to assist with technical projects as identified by the MSP or CFGB. 
• Solution Design – The MSP must provide solution packages (e.g., hardware, software, licensing) and associated consolidation of data. 
• Service Levels – The MSP should identify service level agreements or objectives and report back on a regular basis to CFGB on their ability to meet these agreements or objectives. 
• IT Policy Review and Development – The MSP should be able to assist in the development of customized policies related to the use of technology. 
• Hosting - The MSP should offer services relative to hosting or co-location of equipment, either directly or through partners. 
• Onboarding and Offboarding Staff - The MSP must have process and procedure in place to onboard or offboard team members in a timely and efficient manner.
• Compliance – The MSP must use systems that comply with published Payment Card Industry Security (PCI) Standards. In addition, the MSP should also support rules and regulations as provided by relevant governing organizations as identified by regulatory or grant based requirements. 
• Scalability – The MSP must be able to offer a model where scaling up or down from a systems and cost perspective is simple and nimble. 
• Change Management – The MSP must have a documented change management process in place to be utilized by MSP and CFGB with appropriate visibility and communication 
• Computer Security Incident Response Plan – MSP must have a documented Computer Security Incident Response Plan in place 

Additional Managed Services Support and Special Projects:

• Business Continuity and Disaster Recovery – The MSP must be able to support CFGB’s ability to recover based on the Recovery Time Objective (RTO) and Recovery Point Objective (RPO) agreed upon by organizational constituents. In addition, backup and redundancy should be used to support this need. 
• Technology Strategy Planning – The MSP will work with current IT staff to develop a long-term strategic technology plan, including a plan for full migration to the cloud. The plan will take advantage of new and existing technologies to produce a pragmatic and effective future roadmap that enables the organization to fulfill its overall mandate in the community. 
• Multi-Factor Authentication (MFA) – MSP must be able to manage the current Multi-Factor Authentication (MFA) solution to verify user identities at login and to protect logins with multi-factor authentication. In addition, MSP must be able to provide alternative methodologies that may better serve CFGB and its users.
• Vulnerability Testing - The MSP should offer vulnerability tests, both internally and externally, to determine what flaws and potential threats exist from the outside, or perimeter, CFGB business network. 
• Managed SOC-as-a-Service - The MSP should offer Managed SOC-as-a-Service to monitor CFGB’s environment and ensure proactive detection and response to threats, intrusions and attacks.
• End-User Security Awareness Training – The MSP should offer Security Awareness Training to teach CFGB staff and employees about current threats, terms, standards, and compliance to help them avoid a security incident. 

On-Premises to Cloud Migration Plan and Implementation: 
CFGB is exploring paths forward to fully move from On-Prem to the Cloud. The MSP must be able to provide solution support which would include but may not be limited to establishing roadmap for migration, project management support, environment readiness, systems testing, and training support for CFGB staff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Intrinsic was able to transition our previous IT support team within 30 days. In addition, they have already secured the on-prem environment by redirecting load to the cloud. This provided our internal users to slowly acclimate and further define what our cloud environment will be, while also ensuring that the infrastructure would continue to support our users and their work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are fairly new to ITG.  Their formal transition as our new MSP occurred on Feb 1st.  In the last three months, they have been responsive and solution focused.  They have been extremely flexible with our team and taking the time we need to get all team members on board with the changing environment.  ITG does a great job responding to our concerns and helping us to idenitfy risks.

What was your primary form of communication with Intrinsic Technology?

Virtual Meeting

What did you find most impressive or unique about this company?

Intrinsic Technology genuinely valued relationships, both internal and external.  They respect one another and thier clients.  They do whatever it takes to provide their client with the most ideal result.  Their client relations team is always available and accessible.  
Those key items are extremely important to our company because of our values and with the work that we do.  Having the focus be on building a long lasting relationship is most impressive and what we value most about ITG.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

I think every project in general will have its challenges.  Especially when you are introducing a new way of working at so many different levels to a brand new user group who you are not yet familiar with.  We had a very ambitious ask with both onboarding a new IT MSP and pursuing a transition to the cloud.  If I had it to do over again, I would ensure that ITG slows us down a bit so that we can fully understand and take in the potential impacts of the move and better predict the user experience.

BACKGROUND

Please describe your company and position.

I am the IT Supervisor of Isles Inc

Describe what your company does in a single sentence.

Foster Self-Reliant Families and Healthy, Sustainable Communities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• Transition from Remote Desktop environment to Microsoft Sharepoint Environment
• Develop IT Help Desk and essential business support for technology

SOLUTION

How did you find Intrinsic Technology?

Online Search

Why did you select Intrinsic Technology over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Transition all current equipment hosting (local switches, firewalls, etc) to service provider, and review expected service life of current equipment. Schedule weekly/monthly reviews with Managed Service Provider and administration team to develop strategic plans for technology (updating service departments, replacement of necessary equipment, evaluation of current work environment) Successfully establish Managed Services Provider as the main support for IT issues among staff members. Identify any existing/new security risk associated with the transition (ensuring access to secure files, user log-in and device inventory, etc)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Intrinsic Technology Group suggested a transition into Microsoft's cloud-based environment, and assisted with a total transfer of files and programs, along with an equipment overhaul throughout three office locations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout this work, Intrinsic provided timely scheduling and project management, along with addressing budget concerns, and staff support throughout this transition. Intrinsic continues to provide excellent service

What was your primary form of communication with Intrinsic Technology?

Virtual Meeting

What did you find most impressive or unique about this company?

Intrinsic's staff actively collaborate together, and work in unison throughout project management. There were multiple points of contact for each aspect of the project, and they devoted time to ensure each section of the project was appropriately addressed.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

Intrinsic Technology Group handled the project well, and addressed any of our issues as they came up.

BACKGROUND

Please describe your company and position.

I am the Finance & Administration Director of Literacy Partners, Inc.

Describe what your company does in a single sentence.

Literacy Partners strengthens families through a two-generation approach to education with free classes, community workshops, and educational media, low-income and immigrant parents and caregivers develop literacy and language skills they need to succeed in today’s world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• Stellar technology support in our daily operations.
• Develop a strategic technology plan that will help us achieve projected growth.

SOLUTION

How did you find Intrinsic Technology?

Referral

Why did you select Intrinsic Technology over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Intrinsic Technology were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intrinsic provides great technology operational support for our business. They also work with us to develop a longer term technology strategy to help us achieve our projected growth. In addition they are consistently ensuring that we have appropriate cyber security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a strategic technology plan that will help us achieve our goals including projected growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intrinsic provides the resources on a timely basis whenever needed, including resources needed for daily operations. They are always very responsive and implement solutions quickly.

What was your primary form of communication with Intrinsic Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Intrinsic Technology is highly customer-oriented and cares about the technological well-being of their customers.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

Can't think of any areas of improvement.

BACKGROUND

Please describe your company and position.

I am the Corporation Associate Secretary & IT Services Coordinator of Greater New York Conference of Seventh-day Adventists

Describe what your company does in a single sentence.

Church Organization. Our shared sense of mission will drive implementation of our goals. Making disciples calls for ministry beyond boundaries, touching hearts and changing lives through three spiritual imperatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• Printer Services
• Phone Services

SOLUTION

How did you find Intrinsic Technology?

Phone Contact

Why did you select Intrinsic Technology over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Telecommunications set up for 50 Phones, Extensions and remote managing services. Provision of Several High end Printers for Office Use for on-site heavy printing. Booklets, flyers, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their ability to Implement new Equipment and meet all of our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intrinsic has been and continues to be an integral part of our success as a Church Headquarters. Intrinsic has supported our Ministry through technological assistance and financial support for our School System.

What was your primary form of communication with Intrinsic Technology?

In-Person Meeting

What did you find most impressive or unique about this company?

Their ability to adapt to our needs is commendable. Their willingness to provide services far and beyond their contracted responsibilities.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

In any great company, there is always room for improvement. Closer monitoring of our Printer Issues would help in continued printing services for our projects and programs.

BACKGROUND

Please describe your company and position.

I am the IT Assistant of The Caedmon School

Describe what your company does in a single sentence.

We are a not-for-profit pre-K through 5th grade Montessori-inspired independent private school.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?
Manage and assist with technology and support

SOLUTION

How did you find Intrinsic Technology?

Referral

Why did you select Intrinsic Technology over others?

• High ratings
• Close to my geographic location
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included organizing/managing laptop devices, distribution and support of printers/copiers, providing services like cybersecurity and general tech support, among other things.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Intrinsic got us set up with software to protect our devices and provide remote tech support when needed, as well as printers/copiers that work well and can be repaired and maintained by them whenever needed. Many of our technology issues have been diagnosed and successfully fixed by them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every communication is very responsive and helpful. They are extremely quick with replies and always helpful in figuring out a solution or providing help as quickly as possible.

What was your primary form of communication with Intrinsic Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I find the rapid in-person support the most impressive. When we have an issue with a printer or other machine, etc, Intrinsic Technology will often send somebody over to diagnose an issue and get it resolved if possible, the same day, within a couple hours, which is a massively helpful change compared to some other providers and companies we've worked with in the past.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

The only thing I can think of is a particular use-case for our copier early on that they had to take some time to figure out how to implement on our machines. Aside from that, they have been consistently helpful and quick to respond for practically every issue or inquiry we've reached out to them about.

BACKGROUND

Please describe your company and position.

I am a Systems Analyst of Hudson Guild

Describe what your company does in a single sentence.

Provide community services to groups of all ages

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• Improve network infrastructure across all locations
• Upgrade workstation capabilities
• Consolidate network equipment while improving

SOLUTION

How did you find Intrinsic Technology?

Online Search

Why did you select Intrinsic Technology over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Replacement of servers and consolidation of data into cloud based or virtualized storage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Network workspace was minimized while not affecting overall staff access and speeds
• Power needs were consolidated and isolated to one source of backup

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very attentive when a tech needed to be dispatched and communicated any changes or downtime that was potential

What was your primary form of communication with Intrinsic Technology?

In-Person Meeting

What did you find most impressive or unique about this company?

Intrinsic Technology is local to the area, and its in-depth suggestions for ideal options are impressive.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

Not at this time

BACKGROUND

Please describe your company and position.

I am the Supervisor of New York Spine & Sport

Describe what your company does in a single sentence.

We specialize in non-surgical orthopedic interventional pain medicine, physical rehabilitation and physical therapy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• Stream line our services by having one company that can handle our phones, computers, printers as well as problem solving technical issues.

SOLUTION

How did you find Intrinsic Technology?

Referral

Why did you select Intrinsic Technology over others?

Good value for cost

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a medical facility

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A big difference for the last company less technical issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management are very professional quick and efficient

What was your primary form of communication with Intrinsic Technology?

In-Person Meeting

What did you find most impressive or unique about this company?

We're impressed with everything they've done.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

Not at this time

BACKGROUND

Please describe your company and position.

 I am the Chief Operating Officer of a non-profit company 

Describe what your company does in a single sentence.

Our Mission is to ensure that our organization, its waterfront, and islands are accessible and inclusive and that these special places are properly adapted to the risks of climate change. We accomplish this by: 

• advancing a broad vision for development on the Harbor; offering everyone opportunities to utilize and enjoy the Harbor, Waterfront, and Islands
• researching effective measures to protect the islands and the Greater Boston region from sea level rise
• and partnering with federal, state, and municipal governments and nonprofits to implement programs and projects consistent with the above.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?
Managed Service Provider

SOLUTION

How did you find Intrinsic Technology?

Other

Why did you select Intrinsic Technology over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Help Desk &Network Support Services, Security Services,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Smooth transition, prompt customer service, efficiencies in our systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they're highly efficient from a project management standpoint.

What was your primary form of communication with Intrinsic Technology?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate their understanding of the subject matter and ability to simplify technical knowledge for users.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

Not really.

BACKGROUND

Please describe your company and position.

 I am the Director of Operations of a non-profit company 

Describe what your company does in a single sentence.

Affordable Housing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrinsic Technology to accomplish?

• IT Services
• Cyber security
• Help Desk/ onsite assistance.

SOLUTION

How did you find Intrinsic Technology?

In person introduction

Why did you select Intrinsic Technology over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Intrinsic Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intrinsic handles all IT services for BHC. They are prompt in responding to our needs and provide onsite support as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They finished projects on timely basses and within our budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items were delivered on time and ahead of schedule.

What was your primary form of communication with Intrinsic Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are organized, and their account managers are always available to assist.

Are there any areas for improvement or something Intrinsic Technology could have done differently?

No.