Interpix Design Inc.

BACKGROUND

Introduce your business and what you do there.

I am the director of forecasting, analytics, and data excellence at a pharmaceutical company called AstraZeneca.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interpix Design Inc?

We were making several structural changes within our organization, and that included a major data warehousing change. We hired Interpix Design Inc to develop a platform with a user-friendly interface where our sales, marketing, and internal resources could access analytics and reports.

SOLUTION

What was the scope of their involvement?

First, the conducted customer interviews to ascertain project priorities and to choose an interface that would best suit the project’s needs. They started with a very simplified version of the product and began adding more details to the design, layout and functional capabilities of the platform.

They then developed several prototypes to determine a simple and intuitive design. Throughout the project, they regularly questioned users so the design and development teams could make informed decisions.

What is the team composition?

We regularly interact with three individuals, and one developer that did a lot of work behind the scenes.

How did you come to work with Interpix Design Inc?

I believe they were recommended to us. We chose them because they were customer-focused.

How much have you invested with them?

We spent between $50,000-$200,000.

What is the status of this engagement?

We started working together in 2017 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We accomplished all of our objectives and made information more accessible for our user base.

While I don’t have them in front of me, we have metrics that show an increase in the number of people using our platform to consume information on a daily, weekly, and monthly basis. By working with users throughout the project, Interpix Design Inc ensured that the platform would be functional and easy to use.   

We even showed our solution to a colleague in the US who was facing a similar challenge, and they want to implement it as well. Overall, it was a very positive experience, and I am hoping to work with Interpix Design Inc again to create a customer-facing portal for physicians.

How did Interpix Design Inc perform from a project management standpoint?

They were very flexible and easy to collaborate with. They’re a smaller organization, but they balance all of their clients well. I was always able to reach them. They even responded to service issues we had over a weekend. While they were responsive during the design phase, they’ve gone above and beyond for us even as the project has started to wrap up.

What did you find most impressive about them?

We came into the project with several of our own ideas, but they challenged us to keep an open mind and do our best to meet the customer’s needs. Unlike other companies I’ve worked with, they wanted to create the best solution instead of just taking orders.

Are there any areas they could improve?

There’s nothing I can think of. I’d gladly work with them again.

BACKGROUND

Introduce your business and what you do there.

I was the manager of digital strategy for the Region of Peel, which supports 1.4 million citizens just west of Toronto. I managed the citizen-facing strategy and service delivery operations, which included web, call centers, and service counselors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interpix Design Inc.?

We needed help transitioning Region of Peel residents to a biweekly, cart-based garbage and recycling collection. We planned to pick up garbage every other week and compost and recycling once a week to divert waste from landfills.

The challenge was to build a digital solution that would support citizens throughout this change, which would take place over a year-and-a-half. We required a digital solution because our call centers and civic counters could not support the 330,000 households impacted by this change.

SOLUTION

What was the scope of their involvement?

Interpix Design Inc. designed and developed our digital solution. First, they conducted user research. They tested early prototypes with citizens to see if they understood the waste program and determine what transactional services needed to happen to prepare for the program’s change. The team also considered what questions citizens had and the kind of support they needed.

Then, Interpix Design Inc. entered the design and build phase. The team designed screens and UX architecture. They did iterative usability testing, and we launched in January 2016.

What is the team composition?

We connected weekly with Murray (Managing Partner, Interpix Design Inc.), our project’s business coordinator. He managed the timelines and brought in resources as needed, whether that was on the design, technology, or accessibility sides. My team also worked with Jamie (Senior UX Designer, Interpix Design Inc.) and Gerett (UX Director, Interpix Design Inc.).

How did you come to work with Interpix Design Inc.?

I’d worked with Interpix Design Inc. on several big projects when I was in another regional government position. Prior to the waste management project, the Region of Peel had engaged them to do some assessments of our digital platform, so we already had them on our vendor record.

How much have you invested with them?

For this project, I’d estimate that we spent $300,000–$400,000.

What is the status of this engagement?

Our work together spanned June 2015–2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After we launched the digital solution, 330,000 households within the Region of Peel had three months to select which carts they required for garbage, recycling, and composting. By the end of those three months, 80% of households had completed the selection process; of those, 92% made their choices online. This translates to 220,000 online transactions, versus 18,000 done over the phone, which was quite an astonishing outcome for us.

How did Interpix Design Inc. perform from a project management standpoint?

They were easy to work with from a project management perspective. Interpix Design Inc. met deliverables and worked within the scope. If things changed on our side and we needed to rescope to meet certain deadlines, they were very flexible. We communicated frequently, whether that was meeting up to talk or exchanging emails multiple times throughout the day.

Interpix Design Inc. also met very aggressive timelines. They never did anything to disrupt the timeline in terms of delivering the project; if anything, my team caused delays because it sometimes took longer for us to get approval or book meetings.

What did you find most impressive about them?

Their biggest strength is their ability to see the bigger picture. I’ve worked with other UX companies that focus too narrowly on the scope. For instance, for a service you need to digitalize, other companies would only look at the service, whereas Interpix Design Inc. took a more strategic approach.

Their early discovery phase was very helpful to us. They considered how the service we wanted to bring online might link to other initiatives, as well as possible gaps in the marketplace or confusion amongst citizens. The team looked at broader questions, which they didn’t see as problems, but rather opportunities to reposition things. They approached the discovery phase as a way to conceptualize the solution.

Their early, very strategic understanding of the business environment and the customer leads not only to improvements in a specific service, but often has a bigger impact on the business, which was hugely valuable for us.

Are there any areas they could improve?

After each phase or deliverable, it could be helpful for them to do a project debrief to discuss with their client what they might do differently, what they learned, or what they might apply to the next phase of the project. We did this intuitively, but making it a formal check-in would be beneficial.

Any advice for potential customers?

Have regular check-ins with Murray as the lead of the firm to ensure there’s always alignment. Make sure you have the most senior person on your project; it’s often the case with firms, not just Interpix Design Inc., that once you negotiate and confirm the project, the more junior staff manages it.

BACKGROUND

Please describe your company and position.

I am the VP Products of Dye and Durham

Describe what your company does in a single sentence.

Dye & Durham Limited provides premiere practice management solutions empowering legal professionals every day, delivers vital data insights to support critical corporate transactions and enables the essential payments infrastructure trusted by government and financial institutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interpix Design Inc. to accomplish?

• Create an aligned brand strategy across multiple products
• Develop consistent and optimized page templates to apply across products
• Develop a design system for a sustainable approach now and in the future

SOLUTION

How did you find Interpix Design Inc.?

Referral

Why did you select Interpix Design Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Interpix Design Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We employed Interpix Design to enhance our brand presence through a comprehensive product design system. Interpix Design delivered a solution that not only addressed immediate requirements but also laid the foundation for long-term scalability and uniformity across all our offerings. 

The specific deliverables were wireframes of key page templates and a comprehensive design system to allow for scalability. Our software now has a contemporary and user-friendly UI, and we have been able to apply the branding across a growing number of our product offerings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to apply the page templates and design system across 15 products resulting in positive feedback from our clients across multiple products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Interpix were very attentive and helped move the project along in a timely manner. They were able to adapt to our demands and still deliver all assets in time for multiple review rounds. Overall, we felt comfortable giving Interpix demanding timelines as they were able to adapt and exceed our expectations in their deliverables.

What was your primary form of communication with Interpix Design Inc.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to be agile and understand complex products was impressive. They were able to quickly understand our needs as well as our products to deliver a design system and page templates that aligned perfectly with our overarching brand.

Are there any areas for improvement or something Interpix Design Inc. could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Director, Information Systems of a nonprofit company 

Describe what your company does in a single sentence.

Not-for-profit organiztion

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interpix Design Inc. to accomplish?

• UX/UI Design

SOLUTION

How did you find Interpix Design Inc.?

• Online Search
• Clutch Site

Why did you select Interpix Design Inc. over others?

• High ratings
• Company values aligned
• Well-researched and thoughtful proposal

How many teammates from Interpix Design Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Front-end UX and UI support for a reporting system, with the main deliverables being a final UX map and key task flows with related annotated wireframes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initial insight reporting demonstrated Interpix's understanding of our business and our users. Conceptual models, (updated iteratively alongside conducting user and stakeholder interviews and creating user personas) provided our team with the assurance that we were headed in the right direction. Wireframes were the result of free-flowing collaboration between Interpix, our business leads, and our technical resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time, and they were very responsive.

What was your primary form of communication with Interpix Design Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From our first interaction during the proposal process all the way through to project completion, we were very impressed with Interpix Design Inc.'s desire to truly understand our complex business model and deliver an experience based on that.

Are there any areas for improvement or something Interpix Design Inc. could have done differently?

No. We are very pleased with their work.