Insight Softworks

BACKGROUND

Please describe your company and position.

I am the CTO of inConcert

Describe what your company does in a single sentence.

At inConcert we develop solutions that improve the customer experience. Out cutting-edge technology enhanced with Artificial Intelligence is designed to optimize the productivity of contact centers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insight Softworks to accomplish?

• Design and development of automatic dialing service
• Design and development of operative data analysis dashboard
• Help on building chat-bot flow designer
• Support and consulting on development tasks

SOLUTION

How did you find Insight Softworks?

Referral

Why did you select Insight Softworks over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Insight Softworks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We deliver and discuss technical and functional requirements to the Insight Softworks team, and we agree on the definition of the functional scope in each task, and delivery deadlines. Then the Insight Softworks team delivers the agreed developments to us in a timely manner, uploading the code to our repository, and assigning the review task to our TQA team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Compliance with agreed delivery deadlines and requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Insight Softworks team always deliver their tasks on dates and meet the agreed deadlines for the projects, responding correctly to our needs.

What was your primary form of communication with Insight Softworks?

In-Person Meeting

What did you find most impressive or unique about this company?

The Insight Softworks team deeply understands our software products and our business. Which is why they are able to quickly understand our needs and requirements.

Are there any areas for improvement or something Insight Softworks could have done differently?

We could expand our partnership to the use of new technologies and frameworks.

BACKGROUND

Please describe your company and position.

I am the Director of Engeineering of Hunt Gather

Describe what your company does in a single sentence.

Hunt, Gather is a digitally-native, full-service creative agency based in Austin, Texas. Their majority woman-owned and woman-powered shop focuses its work on consciously creating and making a cultural impact for clients. 

They look for clients and other makers + doers who who share their values, who believe that creative can change the world, and who have a passion for producing work that makes that kind of change happen. Some of those clients include Soundly, Chipotle, Hopdoddy, Lone Star, Dell, and Environmental Defense Fund. 

Hunt, Gather's work is characterized by its boldness, its creativity, and its commitment to making a difference. They are not afraid to take risks, and they are always looking for new ways to push the boundaries of what is possible. They believe that creativity can be a powerful force for good, and they are committed to using their work to make the world a better place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insight Softworks to accomplish?

• React Native App
• Custom web interface for an online booking system
• Custom ESP development

SOLUTION

How did you find Insight Softworks?

Referral

Why did you select Insight Softworks over others?

I worked with them at a previous company

How many teammates from Insight Softworks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implement and migrate a customer's ESP from AS/400 and Odoo 11 to Odoo 15. Including DevOps and custom development:

• This project involved migrating the customer's rom AS/400 to Odoo 15. 
• The project also included the development of custom features and integrations. 

React native app and web components for an online booking system: 

• This project involved the development of a React Native app and web components for an online booking system. 

Webflow custom components and functionality: 

• This project involved the development of custom components and functionality for a Webflow website. 

In addition to these key deliverables, the project also included the following: 

• User acceptance testing
• Training
• Documentation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Task completion 
• Maintaining consistent velocity
• Completing projects on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always super responsive and delivered on-time

What was your primary form of communication with Insight Softworks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their talent is top-tier, and they have excellent communication skills.

Are there any areas for improvement or something Insight Softworks could have done differently?

The developers that we hired used our timekeeping system. They definitely put in the effort but we often had to adjust their time to match.

BACKGROUND

Please describe your company and position.

I am a manger at Adagio Consultores

Describe what your company does in a single sentence.

Adagio is a software consulting company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insight Softworks to accomplish?

• Installation and support of the Decidim platform for citizen participation for the Uruguayan government

SOLUTION

How did you find Insight Softworks?

Linkedin

Why did you select Insight Softworks over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Insight Softworks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Installation of Decidim v 0.27 as a platform for Citizen Participation. Implement changes in the platform to adapt them to the needs of the Uruguayan government Give support to incidents and changes raised Work done with Ruby on Rails

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client was satisfied with the installation carried out The requested changes are being resolved in a timely manner The client gave the ok for each of the objectives set so far

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have fulfilled more than satisfactorily responding and resolving the incidents presented

What was your primary form of communication with Insight Softworks?

• Virtual Meeting

What did you find most impressive or unique about this company?

The knowhow of the work team has been fundamental in the collaboration in the project, as well as the commitment established

Are there any areas for improvement or something Insight Softworks could have done differently?

We are more than satisfied with the partnership thus far.

BACKGROUND

Please describe your company and position.

I am the Chief Product Officer of 360 Plus Inc

Describe what your company does in a single sentence.

Productivity software developer for web and mobile apps.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insight Softworks to accomplish?

• Software Reeingineering
• AWS Support
• New Features & Improvements
• Technical Customer Service
• Software Maintenance
• Third-Party Integrations
• Subscriber Customization

SOLUTION

How did you find Insight Softworks?

Other

Why did you select Insight Softworks over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Insight Softworks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Details to be furnished at a later time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• stakeholder satisfaction
• subscription increase
• reduced user bugs
• positive user feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• clear communication
• timely delivery
• immediate service.

What was your primary form of communication with Insight Softworks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• exceptional knowledge
• proactive
• good discernment
• flexible
• professional

Are there any areas for improvement or something Insight Softworks could have done differently?

No, they do an excellent job.