This review was updated on September 30th, 2019, by another member of the client’s organization. The original star ratings were: Overall - 5, Quality - 5, Schedule - 4.5, Cost - 5, Willing to Refer - 5. New content below.
Introduce your business and what you do there.
I’m the co-founder of InspireBrio Ventures, a small innovation company. We build tech products and applications to improve people’s daily life.
What challenge were you trying to address with Innotical Solutions?
Innotical Solutions is our technology partner for every tech solution we build. We’ve worked on mobile apps, web platforms, and AR projects with their team.
What was the scope of their involvement?
Innotical Solutions has helped us build mobile apps, web platforms, and AR projects for our clients. Their team builds the front- and backend while we supply the designs.
In one case, Innotical Solutions helped us develop a web and mobile app that serves as a health database for patients. It describes diseases, symptoms, causes, and potential treatments so that laypeople are more informed about their health. The database differs from similar online resources because its information is more relevant to users based in India, where specific diseases and conditions are more prevalent than in the US, for example.
Another project involved a purely web-based tool for home décor retailers and designers dealing in hard goods—products built in wood, metal, glass, and other solid materials. It informs users of past, current, and future trends in the market, and it lets them categorize products by trend, material, availability, and other factors.
This is a handful of the projects we’ve finished together. We’re currently working with Innotical Solutions on an AR application that we hope to pitch to schools and hospitals. It will allow for a deeper, more visual learning experience by showing users things like a projected skeleton.
What is the team composition?
For each project, we communicate with one lead person on their team. We’ve tried talking directly to their developers, but due to our lack of coding knowledge, we don’t know the right questions to ask. I’ve worked with their head designer, their backend lead, and a contact for the ongoing AR tool.
How did you come to work with Innotical Solutions?
One of Innotical Solutions’ founders was a close friend of ours before we started working together. However, we didn’t choose them just because of that relationship. Innotical Solutions provides us with exactly what we ask for, and they offer customization options that no other company has in our experience. They also genuinely care about the product they make and regularly suggest ways to make our concepts better technology-wise.
How much have you invested with them?
We’ve spent about $300,000.
What is the status of this engagement?
The collaboration started in January 2015 and is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t be able to run our business as easily without Innotical Solutions. The cost of bringing on a different technology vendor is high. We’ve tried it in the past when we felt that we relied too much on Innotical Solutions for our development. However, it’s hard to find a partner that delivers the same level of quality and care for comparable prices.
How did Innotical Solutions perform from a project management standpoint?
When it comes to project management, I do have to get involved. Innotical Solutions could improve their processes, but I’m not sure that any other company could do it better. We also get a lot of personal attention that I don’t believe other vendors would give. The founder is on top of all our requests and communication. I schedule in-person meetings with him while the rest of my team likes to communicate via email and Skype.
What did you find most impressive about them?
Innotical Solutions is like our pseudo in-house tech team. They provide talented resources that take pride in their work and offer insightful ways to improve our projects. If I want to find a vendor that matches their quality and rates, I’d have to go outside our local area and change my work style. We are considering another vendor for a new project, but those are the choices we have to make in order to make it happen.
Are there any areas they could improve?
Innotical Solutions could improve their project management and timing. When I ask for delivery by Monday, I want it Monday morning, not Monday evening. We’ve given their team this feedback already. Apart from that, I can’t think of anything. Innotical Solutions has always been able to meet my needs.