Initiative Tech Solutions Ltd

BACKGROUND

Please describe your company and position.

 I am the CO of an ecommerce company 

Describe what your company does in a single sentence.

E-Commerce Multivendor Marketplace

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Initiative Tech Solutions Ltd to accomplish?

• Custom Software Development
• Website
• Mobile Apps
• SEO optimization

SOLUTION

How did you find Initiative Tech Solutions Ltd?

Online Search

Why did you select Initiative Tech Solutions Ltd over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• Good reputation as a startup

How many teammates from Initiative Tech Solutions Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we hired ITS Ltd to build its mobile apps and website, the scope of work included:

• UI/UX Design: Creating user-friendly, visually appealing interfaces for both web and mobile platforms.
• Multivendor E-commerce Development: Building a scalable online marketplace to support multiple sellers and product categories.
• Mobile App Development: Developing native Android and iOS applications for seamless shopping, vendor onboarding, and user interaction.
• Admin Dashboard: Creating a powerful backend system for managing products, vendors, orders, payments, and customer data.
• Vendor Portals: Enabling individual vendor accounts with tools to upload products, track orders, and manage inventory.
• Secure Payment Integration: Integrating local and international payment gateways to ensure smooth and secure transactions.
• Order & Delivery Management System: Allowing real-time order tracking, logistics coordination, and customer notifications.
• Performance Optimization: Ensuring fast loading speeds, scalability, and smooth performance across devices.
• Training & Support: Providing post-launch technical support and training for the team to manage and maintain the platform.

This end-to-end development approach ensured that we launched as a professional, reliable, and competitive multivendor e-commerce platform in Rwanda.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Grew from 0 to 300+ daily active users within the first months post-launch; and Onboarded over 100 active vendors within the first 6 month with minimal marketing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ITS Ltd demonstrated excellent project management throughout the development. They maintained clear communication from start to finish, using agile methods to break the project into manageable phases. Milestones were met consistently, and deliverables were completed on or ahead of schedule, including the website, mobile apps, admin panel, and vendor dashboards.

They were highly responsive to our needs, adapting quickly to changes, offering solutions when challenges arose, and ensuring the final product matched our vision. Their team was proactive, professional, and committed to delivering a polished, functional, and user-friendly platform. Working with ITS Ltd felt like having a true tech partner invested in our success.

What was your primary form of communication with Initiative Tech Solutions Ltd?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most was their combination of technical excellence and deep understanding of local market needs. They didn’t just build a platform—they helped shape our business strategy with smart, scalable solutions tailored to Rwanda’s e-commerce environment. 
Their ability to blend innovation with purpose, especially their commitment to empowering women and youth in tech, made them feel like more than just a service provider—they felt like partners in impact. Their responsiveness, creativity, and genuine investment in our growth truly set them apart.

Are there any areas for improvement or something Initiative Tech Solutions Ltd could have done differently?

While our overall experience with Initiative Tech Solutions Ltd was highly positive, one area for improvement could be more detailed documentation during handover. Although the team was responsive and provided live support, having a more comprehensive user manual or technical guide for our internal team would have helped us become even more self-sufficient post-launch.

Additionally, while their flexibility was appreciated, structured status updates at fixed intervals (e.g., weekly summaries) would have made tracking progress even smoother, especially during peak development phases. That said, as a startup, their willingness to adapt and respond quickly still made the collaboration a success.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a construction technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Initiative Tech Solutions Ltd?

We needed to build a responsive, modern website for our business to rank and drive in more clients.

SOLUTION

What was the scope of their involvement?

Initiative Tech Solutions Ltd developed our website and integrated AI into our internal automation for daily work. The team built an automated AI thinking/reasoning model to receive and reply to client requests via email.

What is the team composition?

We worked with 2–5 teammates from Initiative Tech Solutions Ltd.

How did you come to work with Initiative Tech Solutions Ltd?

We found Initiative Tech Solutions Ltd on Clutch. We chose them because their pricing fit our budget and offered good value for the cost.

How much have you invested with them?

We spent around $3,000.

What is the status of this engagement?

We worked together from October 2024–January 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Initiative Tech Solutions Ltd's website drove in two new clients in just three weeks. We also saw a 30% increase in web traffic with new real clients, which came with visibility. The AI automation dramatically improved the efficiency and speed of our internal processes, saving us about 12 hours a week.

How did Initiative Tech Solutions Ltd perform from a project management standpoint?

We were satisfied with Initiative Tech Solutions Ltd's project management. The team delivered before time. We communicated via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Initiative Tech Solutions Ltd kept us in the loop, so we felt like we were part of the building process.

Are there any areas they could improve?

I don't remember anything for Initiative Tech Solutions Ltd to improve.