InfoTech Enterprise Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the owner of General Marine, a marine vehicle repair and restoration company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfoTech Enterprise Solutions?

We needed help fixing our WiFi and computer performance issues.

SOLUTION

What was the scope of their involvement?

InfoTech Enterprise Solutions set up a new firewall and WiFi access point to fix our network issues. The team also upgraded and replaced our outdated computers.

What is the team composition?

We worked with two teammates from InfoTech Enterprise Solutions.

How did you come to work with InfoTech Enterprise Solutions?

First Digital referred InfoTech Enterprise Solutions to us. The team performed a free on-site evaluation and demonstrated exceptional skill and knowledge.

What is the status of this engagement?

We worked together in June 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our WiFi and computers now work well. We had multiple dead spots before, but now we have no WiFi dead spots. We can get our work done much faster because we no longer wait for the network and computers to catch up.

How did InfoTech Enterprise Solutions perform from a project management standpoint?

InfoTech Enterprise Solutions had excellent project management. The team had a great vision for the project ahead of time and completed the work the same day. We communicated via phone calls, emails, and text messages.

What did you find most impressive about them?

InfoTech Enterprise Solutions knows it all; it's amazing to watch them in action — they make even the most complicated stuff look easy.

Are there any areas they could improve?

No, they were awesome.

BACKGROUND

Introduce your business and what you do there.

I'm the office manager of a pediatric dental office.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InfoTech Enterprise Solutions to accomplish for your pediatric dental office?

We needed help setting up a new server.

SOLUTION

Can you describe the scope of work InfoTech Enterprise Solutions handled for this project? 

InfoTech Enterprise Solutions onboarded all workstations and servers to their services, optimized our network, migrated our old server to a new one, and provided help desk support. Regarding the migration, the team copied all our data and ensured everything worked.

What is the team composition?

We worked with two teammates from InfoTech Enterprise Solutions.

How did you come to work with InfoTech Enterprise Solutions?

We found InfoTech Enterprise Solutions through a referral. We chose them over other options because they were the most knowledgeable and had our best interests in mind.

What is the status of this engagement?

We worked together in August 2019. Although the project ended, our services engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

InfoTech Enterprise Solutions successfully set up our new server, migrated all our data, and optimized our network. As a result, 100% of our workstations could connect to the server reliably. Moreover, our computers, server, and network were much faster, eliminating downtime caused by slow performance.

How did InfoTech Enterprise Solutions perform from a project management standpoint?

InfoTech Enterprise Solutions' project management was outstanding. We communicated via phone calls, text messages, and emails.

What did you find most impressive or unique about them?

InfoTech Enterprise Solutions' expertise was remarkable. They understood not only technology but also how it related to our business' inner workings.

Are there any areas they could improve?

There was nothing they could have improved on — they were perfect.

BACKGROUND

Introduce your business and what you do there.

I'm the office manager of an orthodontics practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfoTech Enterprise Solutions?

We needed help fixing chronic IT issues, optimizing the network and computers, and responding quickly to help desk issues.

SOLUTION

What was the scope of their involvement?

InfoTech Enterprise Solutions audited and optimized our computers and network. The team physically inspected all hardware and made recommendations for hardware upgrades. They also optimized our systems through their remote monitoring and management tools to keep things running smoothly. Moreover, InfoTech Enterprise Solutions was readily available to respond to help desk needs as issues arose.

What is the team composition?

We worked with two teammates from InfoTech Enterprise Solutions.

How did you come to work with InfoTech Enterprise Solutions?

We found InfoTech Enterprise Solutions through a referral. A dental office we work with, who had been burned by multiple other IT service providers, recommended InfoTech Enterprise Solutions. We chose them over other options due to their response time, experience, and skills.

What is the status of this engagement?

We worked with InfoTech Enterprise Solutions in January 2024. Although the project was completed, we retained their ongoing services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All headaches are gone! We average less than one IT issue per month since onboarding with InfoTech Enterprise Solutions. It used to be a daily issue. Additionally, our computers and network run much faster. We also have fewer dropped calls with their VoIP service.

How did InfoTech Enterprise Solutions perform from a project management standpoint?

InfoTech Enterprise Solutions' project management was phenomenal. They delivered ahead of time. We communicated via phone calls, emails, and texts.

What did you find most impressive about them?

InfoTech Enterprise Solutions had a very personal touch. They were quick to get things done and explained things in a way that made sense.

Are there any areas they could improve?

There's nothing they could have done better.

BACKGROUND

Please describe your company and position.

I am the Director of Customer Success of Allied Medical Waste

Describe what your company does in a single sentence.

Industry-leading medical waste disposal company providing essential medical waste services for healthcare businesses nationwide, including biohazardous & medical waste disposal services, regulated waste management, compliance training solutions, sharps disposal, and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InfoTech Enterprise Solutions to accomplish?

• Managed IT Services
• VoIP Services
• Network Management

SOLUTION

How did you find InfoTech Enterprise Solutions?

Referral

Why did you select InfoTech Enterprise Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from InfoTech Enterprise Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Management and of servers, workstations, and network
• Provision and management of antivirus and data backups solutions
• Migration of email system to Google Workspace
• Provision and management of VoIP services
• Ongoing help-desk support
• Ongoing IT consulting
• DNS management for cloud infrastructure
• Provision of hardware

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Network uptime
• Workstation performance
• Email deliverability
• Response time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

InfoTech not only delivers everything in a timely manner, but they tend to do so far before expected and often proactively address issues we don't even know exist. They are critical to our operational success.

What was your primary form of communication with InfoTech Enterprise Solutions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I've never had an IT company be so responsive and so willing to help! Truthfully, I often forget they are not actual employees because their team truly feels like a part of what we do here and is essential to our success. I highly recommend InfoTech Enterprise Solutions!

Are there any areas for improvement or something InfoTech Enterprise Solutions could have done differently?

The only thing that could have been better is if we would have found them sooner!