Infiazure Technologies

BACKGROUND

Please describe your company and position.

 I am the Founder of an ecommerce company 

Describe what your company does in a single sentence.

We deliver dynamic CRM and eCommerce solutions to optimise sales, customer service, and business efficiency using a KPI focussed approach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infiazure to accomplish?

• We hired Infiazure to improve our eCommerce platform, implement a dynamic CRM system, streamline sales and customer service, and ensure seamless system integration
• Our goal included securing a B2B partner for reliable monthly support.

SOLUTION

How did you find Infiazure?

Referral

Why did you select Infiazure over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Infiazure were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Infiazure to : 

1. Develop custom software development. 
2. Set up and configure a Dynamic CRM sales module. 
3. Customize and optimize our Shopify store: to Improve UX and mobile responsiveness, to Integrate email capture with MailChimp and to Enhance consumer ratings system.

Key Deliverables:

1. Custom software solution 
2. Dynamic CRM system.
3. Optimized Shopify store with improved features and SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Custom Software:

• Successful deployment and integration of the software.
• Increased efficiency and streamlined processes as measured by key performance indicators (KPIs). Dynamic CRM:
• Enhanced sales cycle tracking and improved CRM data accuracy.
• Higher CRM user adoption and satisfaction rates.

Shopify Store:

• Complete setup and build of the Shopify store from scratch.
• Improved user experience metrics and mobile responsiveness.
• Increased email capture rates and engagement through MailChimp.
• Enhanced consumer ratings and positive feedback.
• Improved search engine rankings and organic traffic.

Technical Implementation:

• Accurate and effective application of HTML, CSS, and Liquid coding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Timely Delivery:  They consistently delivered project milestones and final deliverables on schedule, adhering to the agreed timelines.
2. Responsiveness: They maintained open communication throughout the project, addressing any concerns or changes efficiently.
3. Project Coordination: The team effectively coordinated tasks and managed resources, ensuring that all aspects of the project were aligned and progressed smoothly.

Overall, Infiazure demonstrated strong project management skills, ensuring timely delivery and a responsive approach to our needs.

What was your primary form of communication with Infiazure?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find most impressive about Infiazure is their ability to deliver customized solutions efficiently while maintaining excellent communication and responsiveness. Their expertise in integrating various technologies and their commitment to meeting our specific needs set them apart.

Are there any areas for improvement or something Infiazure could have done differently?

To be honest, I don’t have any substantial areas for improvement. Infiazure delivered excellent results, and I would recommend them to anyone looking for a top-notch development partner.

BACKGROUND

Please describe your company and position.

I am the Director of an ecommerce company 

Describe what your company does in a single sentence.

We design and creat premium bamboo pyjamas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infiazure technologies to accomplish?

• We need a trusted partner to help build a professional Shopify store that meets our business needs. “Infiazure” handled our store and complex tasks like setting up custom product filters, improving the checkout process, adding secure payment options, and making the store fast and easy to use.

SOLUTION

How did you find Infiazure technologies?

Referral

Why did you select Infiazure technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Infiazure technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infiazure handled the design and development of my website .
1) 2) Shopify Store Development: - Design and development of a custom Shopify store with
features like product filters, secure payment options, optimized checkout, and mobile
responsiveness.
Microsoft Dynamics 365 CRM Setup: - Full setup and configuration of Microsoft Dynamics
365 CRM, customized for lead management and sales tracking. Integration with existing
systems and user training provided.

Key Deliverables:
1) A fully functional Shopify store ready for launch.
2)A customized and integrated Microsoft Dynamics 365 CRM system.
3) User training and documentation.
4) Post-implementation support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Top-Tier Shopify and eCommerce Performance: As one of the best in Shopify and eCommerce
solutions, the project showcases superior design, functionality, and performance.
• On-Time Delivery: The website was built within the agreed timeline, reflecting exceptional
project management and efficiency.
• Perfect Feedback: It received a 100% positive feedback rating from both our internal team and
clients, highlighting its quality and effectiveness.
• Successful Integration: The website was flawlessly integrated with our online marketplace app
and other essential applications, ensuring smooth functionality.
• Seamless API Connection: It connected effortlessly to our existing software system via API, demonstrating strong technical expertise and seamless system integration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Efficient Project Management: Their project management was both effective and timely,
consistently meeting deadlines.
• Prompt Responses: Addressed our needs and concerns swiftly, even on weekends.
• Clear Communication: They maintained clear and proactive communication, resolving issues
quickly and keeping us updated throughout the project.
• Successful Delivery: Their reliable and responsive approach was key to the successful
completion of the project.

What was your primary form of communication with Infiazure technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Exceptional Professionalism: Their high level of professionalism has been evident throughout the project.
• Detailed Project Outline: They provided a comprehensive overview of what would be included
and offered a clear, itemized quote.
• Transparent Pricing: They ensured there were no hidden charges and explained any additional
costs for changes outside the original scope.
• Budget Management: They helped us stay within budget and offered valuable guidance to avoid
unexpected expenses.
• Careful Treatment: They treated us with the same level of attention and care as they would
their own business.

Are there any areas for improvement or something Infiazure technologies could have done differently?

• Everything is Perfect: In my experience, everything went smoothly and met expectations.
• Highly Recommended: I would enthusiastically recommend them to anyone seeking a top-notch
development partner.