Application Management & Support IT Managed Services IT Staff Augmentation
Less than $10,000
July 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"The quality of support and communication is impressive."

Sep 6, 2023

Director, sona it ltd

Alpash Mepani

Other industries
London, England
1-10 Employees
Online Review

Inextrix Technologies Pvt. Ltd. provides ongoing IT support for an IT service provider. They augment the company's IT capabilities and deliver quality support for an end client.

Inextrix Technologies Pvt. Ltd. successfully solves daily technical issues related to the end client. They communicate with the client via virtual meetings, email, and a messaging app. Overall, the quality of their support and communication skills have been impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the director of sona it ltd

Describe what your company does in a single sentence.

IT Service provider with telecoms

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inextrix Technologies Pvt. Ltd. to accomplish?

On-going IT support for our PBX Platform

SOLUTION

How did you find Inextrix Technologies Pvt. Ltd.?

google

Why did you select Inextrix Technologies Pvt. Ltd. over others?

Pricing fit our budget

How many teammates from Inextrix Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliver good quality support for FusionPBX, able to solve most daily issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Solving issues related to fusionpbx

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes we had a separate account manager who managed the delivery.

What was your primary form of communication with Inextrix Technologies Pvt. Ltd.?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The quality of support and communication is impressive.

Are there any areas for improvement or something Inextrix Technologies Pvt. Ltd. could have done differently?

n/a

RATINGS

5.0

Inextrix Technologies Pvt. Ltd.

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