InboxArmy is a full-service email marketing agency headquartered in Grapevine, Texas, and founded in 2016. Email marketing is their core discipline, accounting for the large majority of its work, with complementary capabilities in CRM, deliverability, SMS, and mobile marketing.
The team positions itself as ESP-agnostic, serving brands, agencies, and email service providers, and works primarily with mid-market and enterprise clients.
Impact at a Glance
Email revenue up ~50% year-over-year. One client credited a Q4 rebuild for a November revenue lift alongside 56% recipient growth.
Open rates rose from under 5% to 20–40%. A client reported inbox placement recovered as the domain and IP reputation moved from "Bad" to "High,” dramatically increasing engagement.
Email revenue up 1,000%+ since launch. One client scaled from a single weekly send to seven automated journeys at roughly 50% lower cost.
Core Services
Email Marketing
Email marketing strategy and audits
Full-service campaign management
Email template production
Email automation and custom integrations
CRM Consulting & SI
Email Deliverability Consulting and Monitoring
SMS and Mobile Marketing
Best For
Mid-market and enterprise brands that need email as a primary revenue channel.
E-commerce and retention teams, including those working in Klaviyo and Shopify environments.
Companies wanting outsourced, full-service email strategy and execution without switching their existing ESP.
Organizations needing high-volume, QA-driven template production and deliverability/reputation recovery.
Not For
Businesses seeking a broad, multi-channel digital agency (paid media, SEO, brand) rather than a specialist email/CRM/SMS partner.
Teams requiring service in languages other than English.
Very small projects below the roughly $1,750 minimum engagement size.
Inbox Army, LLC offers competitive pricing and good value for cost, as noted by clients across various projects. Clients reported effective service for budgets ranging from $3,500 to $5,000 monthly, with positive outcomes such as increased engagement and revenue.
Inbox Army's clients appreciate their responsiveness and communication skills. The team is noted for being proactive, quick to address issues, and maintaining clear and consistent communication through various channels, contributing to smooth project execution.
High-Quality Deliverables
Clients are impressed with the quality of work delivered by Inbox Army. Their ability to produce well-designed, on-brand, and functional email templates is frequently highlighted as a key strength, contributing to improved campaign performance.
Proactive Problem Solving
Inbox Army is commended for their proactive approach to problem-solving. They anticipate potential issues and provide strategic solutions, which has been valuable in maintaining the success and efficiency of clients' email marketing campaigns.
Impressive Scalability and Adaptability
Inbox Army's ability to scale their services to meet the growing needs of their clients is noted as a significant advantage. They effectively handle increased workloads and adapt their strategies to align with clients' evolving requirements.
Areas for Improvement in Strategy Input
Some clients expressed a desire for more proactive strategic input and insights from Inbox Army to further enhance their email marketing efforts. This suggests an area for potential growth in providing more comprehensive strategic guidance.
Strong Email Marketing Expertise
Clients consistently praise Inbox Army, LLC for their expertise in email marketing. They efficiently handle tasks such as email design, deployment, and optimization, resulting in improved open rates, engagement, and revenue for clients across various industries.
Email Marketing for Personal Care Product Manufacturer
Content Marketing
$10,000 to $49,999
Sep. 2017 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They knew exactly what we needed for our current size and goals."
Sep 4, 2019
CEO, Boie USA
Manuel de la Cruz
Verified
Other industries
New York City, New York
1-10 Employees
Online Review
Verified
Inbox Army, LLC creates weekly emails to engage with customers and subscribers of a consumer products company. The team includes discounts, sales, and brand initiatives in the emails that they develop.
Inbox Army, LLC increased subscription levels by a remarkable amount. The team maintains regular communication with the client and collaborates effectively with a third-party email provider. Their ability to scale their campaigns to match their client's growth sets them apart.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
CEO of Boie USA. A CPG company that develops and sells sustainable personal care products.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Inbox Army, LLC?
Email marketing services.
What were your goals for this project?
To better reach our customers and subscribers via email in order to help improve customer loyalty and retention.
SOLUTION
How did you select this vendor?
I looked at a few agencies online who offered similar services. Once I spoke to Chris and his team, I was sure that they were the right fit for Boie.
Describe the scope of their work in detail.
They help design and implement weekly emails that go out to our customers and subscribers. The types of emails include transactional notifications, discounts and sales, brand initiatives, and more.
What was the team composition?
We have one point of contact on a weekly basis with the IG team. There are more behind the scenes who work on our account and help push projects forward.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We've grown our newsletter from a few thousand subscribers to over 130K since we've been working with the IG team.
How effective was the workflow between your team and theirs?
It's been great. Weekly calls help set up strategy and the IG team is extremely familiar with our 3rd party email provider (Klaviyo).
What did you find most impressive about this company?
Their ability to scale with us, as we scaled our subscriber list. They knew exactly what we needed for our current size and goals.
Are there any areas for improvement?
No, we're very satisfied.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 71-71 of
71 Reviews
Premier Verified means Clutch independently confirmed Inbox Army, LLC is a legally registered business, financially sound (Creditsafe: Low Risk), and backed by 64 verified client reviews averaging 4.9 stars.
2150 West Northwest HighwayGrapevine, TX,
United States76051
50 - 75
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