Full Service Email Marketing Agency

InboxArmy is an elite, full-service email marketing agency offering the full spectrum of email marketing services, including:

  • Full-Service Campaign Management 
  • Email Template Production
  • Email Marketing Strategy
  • Email Marketing Audits
  • Email Automation & Custom Integrations

We work with brands of all sizes, agencies, and email service providers to deliver best-in-class quality service, production, and support.

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
2016
Show all +
Grapevine, TX
headquarters
  • 2150 W Northwest Highway, Suite 114-1098,
    Grapevine, TX 76051
    United States

Portfolio

Key clients: 

Wine Enthusiast,

Digicel,

Email Experience Council,

100 Companies,

Elite Lifestyle Cuisine

Reviews

Sort by

Email Template Management for Professional Organization

"The quality and timeliness of their work are excellent. I’m quite pleased with our relationship." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

Inbox Army, LLC manages various email templates by ensuring designs are consistent and mobile-responsive, fonts are maintained, and links are functional.

The Reviewer
 
1-10 Employees
 
Alexandria, Virginia
Lisa Brown Shosteck
Director, Email Experience Council
 
Verified
The Review
Feedback summary: 

User issues have decreased dramatically thanks to Inbox Army, LLC’s work. Their ability to take on urgent tasks and work collaboratively is noteworthy, as is there originality. They’ve improved many templates beyond simply implementing requirements.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the director of the Email Experience Council. We’re the email marketing body of the Data & Marketing Association, a professional organization that works to improve the reputation of email marketing and communications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We were looking to improve and revamp various email templates we send to our base. Inbox Army has updated our templates a few times over the years.

What were your goals for this project?

Our base and membership are comprised of professionals in the email industry, so we wanted our email communications to reflect the utmost professionalism. This required us to find a partner with top-notch design skills and high deliverability standards.

SOLUTION

How did you select this vendor?

We selected Inbox Army after reviewing several companies in the space and sorting through solid recommendations and work history.

Describe the scope of their work in detail.

Over several years, they’ve worked to make our templates sleek and responsive. They ensure all of our email communication needs are met: bi-weekly e-newsletters, weekly event emails, quarterly sponsored-emails, and special alert emails.

What was the team composition?

I work closely with Inbox Army's leadership and team members to meet our current and evolving needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We used to get emails regarding broken links and template designs, differing fonts, and issues with mobile-responsiveness. Those complaints have ceased thanks to Inbox Army.

How effective was the workflow between your team and theirs?

Our point of contact is really good about keeping me apprised of deadlines and accepting new assignments that weren't previously scheduled. In our business, new email communications are needed to accommodate time-sensitive issues that arise.

What did you find most impressive about this company?

This is very much a collaborative process. We exchange ideas, and they turn my thoughts into reality. They even go a step further to offer suggestions I haven't thought of before.

Are there any areas for improvement?

No, not that I’ve seen. The quality and timeliness of their work are excellent. I’m quite pleased with our relationship.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing Strategy for Marking Firm

"They've taken care of an urgent need with ease. We’ve been comfortable from the start..." 

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Inbox Army, LLC handles email marketing development. They implement the creative they’re given in HTML and upload it to an ESP.  They’re also responsible for QA.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Owner, Data-Driven Marketing Firm
 
Verified
The Review
Feedback summary: 

A sense of common purpose and consistent communication have helped Inbox Army, LLC become an effective partner. Their ability to work proactively, while, at the same time, providing frequent updates, makes them an easy to work with and powerful resource.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a data-driven marketing firm that provides strategic, analytic, and execution services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

Primarily, we needed HTML development associated with complex email campaigns. We also required as-needed assistance with campaign management (e.g. building workflows in email service providers (ESP)).

What were your goals for this project?

We needed seamless handoff, flawless execution, and successful handling of scaling.

SOLUTION

How did you select this vendor?

We met them via LinkedIn and gave them a trial run. They were highly capable, so we expanded their scope quickly. 

Describe the project and the services they provided in detail.

Our team passes approved creative off to Inbox Army, and they build the HTML and upload it into the ESP. They also handle output QA and rendering.

What was the team composition?

We had direct contact with the company owner, as well as a point of contact for specific requests. We also had access to their working team itself.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They’ve taken care of an urgent need with ease. We’ve been comfortable from the start, and, as our scope has grown, we’ve developed a stronger and stronger dialogue. Together, we address all needs/issues and move forward in lockstep.

How was project management arranged and how effective was it?

Inbox Army provides project and account management resources and offers a good balance of transparency (they tell us who is doing what and when) and independence (they get their work done without needing a babysitter).

What did you find most impressive about this company?

Their ability to scale and dive in quickly is outstanding.

Are there any areas for improvement?

No, none come to mind immediately.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It's easy.
  • 5.0 Cost
    Value / within estimates
    It's reasonable.
  • 4.5 Quality
    Service & deliverables
    It's top-notch.
  • 5.0 NPS
    Willing to refer

Email Marketing for Advertising Agency

"The accuracy and speed of their turnarounds stood out."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Dec. 2019
Project summary: 

Inbox Army implemented email marketing campaigns based on provided designs and distribution lists. They also offered follow-up reporting.

The Reviewer
 
11-50 Employees
 
Lake Mary, Florida
Mark Murphy
Director of Media, Intersect Media
 
Verified
The Review
Feedback summary: 

The campaigns generated consistent results, and the regular reports provided valuable insight about how to optimize the programs. They maintained an efficient, smooth workflow throughout the timeline. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Account Director for an Advertising Agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We utilize Inbox Army to execute a variety of email campaigns for a grocery chain co-op group

What were your goals for this project?

Drive user engagement to the site and store

SOLUTION

How did you select this vendor?

Bidding and capabilities review

Describe the scope of their work in detail.

Inbox creates the emails based on our provided artwork and distributes those emails to a list provided by our client. They then provide follow up reporting after each program.

What was the team composition?

I have worked with several people in the organization and all of them are very helpful.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We since consistent results from our campaigns and Inbox provides insight on how we may tweak the programs for increased success.

How effective was the workflow between your team and theirs?

The workflow is seamless between the two companies.

What did you find most impressive about this company?

accuracy and speed of turn around

Are there any areas for improvement?

The accuracy and speed of their turnarounds stood out.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    very easy
  • 5.0 Cost
    Value / within estimates
    priced well for what is provided
  • 5.0 Quality
    Service & deliverables
    do great work for us
  • 5.0 NPS
    Willing to refer

Email Marketing for Personal Care Product Manufacturer

"They knew exactly what we needed for our current size and goals."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

Inbox Army, LLC creates weekly emails to engage with customers and subscribers of a consumer products company. The team includes discounts, sales, and brand initiatives in the emails that they develop.

The Reviewer
 
1-10 Employees
 
New York, New York
Manuel de la Cruz
CEO, Boie USA
 
Verified
The Review
Feedback summary: 

Inbox Army, LLC increased subscription levels by a remarkable amount. The team maintains regular communication with the client and collaborates effectively with a third-party email provider. Their ability to scale their campaigns to match their client's growth sets them apart.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO of Boie USA. A CPG company that develops and sells sustainable personal care products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

Email marketing services.

What were your goals for this project?

To better reach our customers and subscribers via email in order to help improve customer loyalty and retention.

SOLUTION

How did you select this vendor?

I looked at a few agencies online who offered similar services. Once I spoke to Chris and his team, I was sure that they were the right fit for Boie.

Describe the scope of their work in detail.

They help design and implement weekly emails that go out to our customers and subscribers. The types of emails include transactional notifications, discounts and sales, brand initiatives, and more.

What was the team composition?

We have one point of contact on a weekly basis with the IG team. There are more behind the scenes who work on our account and help push projects forward.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've grown our newsletter from a few thousand subscribers to over 130K since we've been working with the IG team.

How effective was the workflow between your team and theirs?

It's been great. Weekly calls help set up strategy and the IG team is extremely familiar with our 3rd party email provider (Klaviyo).

What did you find most impressive about this company?

Their ability to scale with us, as we scaled our subscriber list. They knew exactly what we needed for our current size and goals.

Are there any areas for improvement?

No, we're very satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer