Full Service Email Marketing Agency

InboxArmy is an elite, Full-service Email Marketing Agency offering the full spectrum of email marketing services, including:

  • Full-Service Campaign Management 
  • Email Template Production
  • Email Marketing Strategy
  • Email Marketing Audits
  • Email Automation & Custom Integrations

We work with brands of all sizes, agencies, and email service providers to deliver best-in-class quality service, production, and support.

 

Why InboxAmry?

  • Founded by one of the pioneers in email marketing since 1995
  • Knowledgeable team with deep roots in the email industry 
  • Proven track record of serving 5000+ clients globally
  • Established and well-documented processes
  • 25+ industries and verticals served
  • No hidden fees or long-term contracts 
  • Fanatical customer service
  • 100% ESP-agonistic

 

 

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
2016
Show all +
Grapevine, TX
headquarters
  • 2150 W Northwest Highway, Suite 114-1098,
    Grapevine, TX 76051
    United States

Portfolio

Key clients: 
eBay, Jockey, Wine Enthusiast, Expedia, Email Experience Council, 100 Companies, Boie USA, Livongo, Baylor Scott & White Health Care, Texas Health Resources, LandCentral, RedWeek, Ubisoft, Airbnb, Spotify

Reviews

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Email Marketing for Nutraceuticals Company

“Inbox Army, LLC has clearly been doing this for a long time and is very efficient and effective.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

To help grow a nutraceutical company’s email list, Inbox Army, LLC automated newsletters and integrated website functions to gathers customer information. On top of that, they help draft monthly emails.

The Reviewer
 
1-10 Employees
 
Cheyenne, Wyoming
John Powers
President, Provanz Supplements Inc.
 
Verified
The Review
Feedback summary: 

Successfully growing the company’s email list by 50%, Inbox Army, LLC’s campaigns have been very successful. As a result, sales have more than doubled. The team worked well together and was clearly very organized. Their industry expertise stands out in the market.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Provanz Supplements Inc. I manufacture and sell dietary supplements online, kind of like nutraceuticals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inbox Army, LLC?

I wanted to grow my email list and the way that customers interacted with us via email. My email marketing strategy was disorganized, I sent emails once in a while, but it required a lot of effort. I wanted a partner that could help me out with that so CX was more consistent.

SOLUTION

What was the scope of their involvement?

They integrated a couple of things onto the website which allowed me to collect emails. We had permissions so customers could approve the information being collected. We also sent a series of follow-up emails as well. So when people signed up to the newsletter or signed an account with us, they received consistent emails. Then 1–3 times a month, they help me design an email to send to our email list.

What is the team composition?

I work directly with an account manager, but I also deal with the production team as well. Periodically, I work with Chris (Managing Partner).

How did you come to work with Inbox Army, LLC?

I found them through a simple Google search. I was looking for a partner that had expert insight into email marketing. They seemed to fit the bill, so I reached out to them and we had a couple of conversations.

How much have you invested with them?

We spend about $10,000 per year. It varies because the services I need has fluctuated here and there.

What is the status of this engagement?

We started working together in early 2019 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My email list has grown by 50%. Also, depending on what we do with the emails, we usually see a spike in sales. For example, we sent an email a week ago, and sales went up by 250%. Their impact is definitely noticeable.

How did Inbox Army, LLC perform from a project management standpoint?

They work well together and are very organized. Whenever I need something to happen, we get on a group phone call, and we figure out what needs to happen. We have phone calls and use a group chat to communicate.

What did you find most impressive about them?

They’re well-organized and are experts on what they do. Inbox Army, LLC has clearly been doing this for a long time and is very efficient and effective. In comparison, other companies I’ve looked at provide many different services but aren’t nearly as skilled.

Are there any areas they could improve?

There have been a few occasions when I wasn’t sure who I was dealing with. That was in the early stages, though. Overall, I can’t really complain.

Do you have any advice for potential customers?

Ask a lot of questions and try to understand exactly what you want to achieve by working with them. If you ask them the right questions, the process will be a lot easier.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Email Development for Mattress Retailer

"They are so easy to work with and adaptable when changes arise in specific emails or series."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2020 - Ongoing
Project summary: 

Inbox Army, LLC provided email marketign services for a mattress retailer. The team works in HTML and CSS to code emails designed in Figma.

The Reviewer
 
1,001-5,000 Employees
 
Lehi, Utah
Ciera Bullock
Email & Automation Manager, Purple
 
Verified
The Review
Feedback summary: 

The engagement met the needs and requirements of the internal team, leading to an ongoing partnership. Inbox Army, LLC provides regular feedback and communicates effectively with the client. Inbox Army, LLC is proactive, trustworthy, and professional.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Purple is a mattress retailer that is primarily online in the DtC space, but has moved into retail and wholesale as well. I manage email automations and lead gen for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We were in need of an email developer to code our email templates and promotional campaigns using HTML and CSS for better rendering and more control over the content in emails.

What were your goals for this project?

To create beautiful, dynamic emails that rendered correctly and displayed appropriately on every device.

SOLUTION

How did you select this vendor?

My manager worked for Inbox Army a few years back and knew the work would be fast and high quality. We needed to move quickly as our in-house developer was leaving. We primarily trusted our manager's decision to work with IA and were not disappointed.

Describe the scope of their work in detail.

We typically design the emails using a software like Figma and then pass those designs to our IA team to code them. There is sometimes a little bit of feedback involved, but they code the emails exactly to spec as they receive them. They also test their code to ensure it displays correctly on all devices and with each email client.

What was the team composition?

We've had their production team primarily involved with an account manager helping to prioritize projects that we've passed along. The team size has stayed the same.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Inbox Army has been wonderful to work with. They have quick turnaround times with very few if any issues we fix on our end. The goal was to have coded emails to send to our subscribers and with the pace we are working at, that turnaround time is critical.

How effective was the workflow between your team and theirs?

We communicate via Slack and email, and we've never encountered issues with those modalities. There isn't much of a workflow since we just pass the design file and then they code it and send the code to us (or upload it into our ESP). Any feedback we've provided has been responded to well.

What did you find most impressive about this company?

They are so easy to work with and adaptable when changes arise in specific emails or series.

Are there any areas for improvement?

No

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Very affordable for what we are receiving
  • 5.0 Quality
    Service & deliverables
    Quick work that has few issues
  • 5.0 NPS
    Willing to refer

Email Marketing & Lead Generation for Investing Company

"Inbox Army does what they say they’re going to do, and they offer a premium product at a fair price."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2017 - Ongoing
Project summary: 

Inbox Army assists with email marketing efforts, carrying out the deployment of a quarter of a million emails. They also design the emails, develop creative calls to action (CTA), and manage lead generation.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
CMO, Patriot Gold Group
 
Verified
The Review
Feedback summary: 

Inbox Army’s work has helped to streamline internal email marketing processes and has also contributed to a 140% increase in revenue. They are a team of quick learners who communicate well and are highly engaged in the project. Their senior leadership’s involvement in the process is also noteworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO at Patriot Gold Group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inbox Army?

We were looking for someone to authenticate and take over our email marketing campaigns and give them an air of originality.

SOLUTION

What was the scope of their involvement?

Inbox Army does the email deployment, helps us with our content, and does the email design. Additionally, they also help us to lower our bounce rate and whitelist our inbound email marketing campaigns. 

They send out about a quarter of a million emails and design unique calls to action (CTA). The team also assists us with lead generation.

What is the team composition?

We work with three teammates, and we’ve also interacted with Chris (Managing Partner).

How did you come to work with Inbox Army?

We were searching for service providers online when we found them.

How much have you invested with them?

For one-off projects, they increase the price, but we typically spend $3,000–$5,000 per month. 

What is the status of this engagement?

We began working with them in about March 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They streamlined our process, and our marketing goes out on time. Inbox Army does what they say they’re going to do, and they offer a premium product at a fair price. We’ve increased our revenue by 140% since we started working with them. The service has paid for itself. 

How did Inbox Army perform from a project management standpoint?

I’ve never had to explain something twice or had any issues. We also don’t have language barriers, which is great. We primarily communicate via email and phone calls. 

Having someone in a senior position take accountability and communicate the way Chris does makes a big difference. Even though he has a team that works on our project, he’s very hands-on and always an email or phone call away, which I appreciate. 

What did you find most impressive about them?

Most of the agencies we’ve come across online are very hands-off. Inbox Army offers a human-to-human element, which is great because our telephone sales business is the same way. Once you get your program set up with the team, they won’t walk away. They stay engaged and aim to be as hands-on as we need them to be.

Are there any areas they could improve?

Down the road, they could offer content creation, which is more of a desire than criticism. 

Do you have any advice for potential customers?

If you’re serious about your email marketing, give Inbox Army a call.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing for Dietary Supplement Company

"We appreciate them working with us on multiple changes and email variations without nickel and diming us."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Sept. 2018 - Ongoing
Project summary: 

Inbox Army, LLC aides in digital marketing efforts. They develop a consistent set of brand standards for email marketing campaigns and create emails for both automated and one-off emails.

The Reviewer
 
1-10 Employees
 
Manhattan Beach, California
Director of Marketing, Dietary Supplement Company
 
Verified
The Review
Feedback summary: 

Since the work began, Inbox Army, LLC has contributed to the client's increase in email-based revenue and volume of emails. Executing a great response rate, they communicate quickly and efficiently. They're highly receptive to feedback and provide accurate estimations of timelines.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing for a dietary supplement company serving both ecommerce retail customers, and wholesale customers within the healthcare and aesthetic industries (e.g. plastic surgeons, dermatologists, med spas, aestheticians). We formulate, manufacture, and distribute high-quality supplements in the categories of surgery & recovery, skin & beauty, and general health & wellness. I oversee digital and print marketing campaigns for both sides of the business, including copy writing, content creation, QC/proofing, and planning the promotional calendar.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

Though we've been in business since 1997, our exclusive distribution at the start was through wholesale. In 2012 we first opened our ecommerce store selling direct to retail consumers, and starting in 2015 we began putting greater resources into growing that new side of the business. When we hired Inbox Army in late Summer of 2018, we were looking for an email-specific agency to cover an internal talent gap in our organization within the areas of email coding and design.

What were your goals for this project?

With the aid of other digital marketing efforts on and off-site, our goal with emails and working with Inbox Army was to double our retail/ecommerce revenue within 3 years.

SOLUTION

How did you select this vendor?

More or less extensive online searching for email-focused agencies that work with smaller businesses. Our spreadsheet included 70 agencies of which we contacted a large number of them. Ruled out most based on monthly minimums and/or being broad in focus rather than specializing in email.

Describe the scope of their work in detail.

The scope of their work was to develop a consistent set of brand standards for our email marketing campaigns, and to create emails for both automated flow messages and one-off manual/promotional sends. We reviewed with their team lead the set of brand standards we had used historically that needed to be refreshed for a more modern style, and sought to establish conventions in our emails for standard features like headers & footers.

What was the team composition?

We worked with the owner during the sales cycle to discuss the project and review their portfolio of work done for other clients. Once signed on, we were introduced to our Account Manager who acted as a liaison and creative guide between us and their design/coder team in India. We also were introduced to the team lead in India, but we do not know the precise size of that entire team. There were staff changes and turnover within their organization in the subsequent months after signing, and for the majority of our working relationship we've been working directly with the team lead in India with occasional input from the owner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with this vendor our volume of emails and our email-based revenue has increased. We've established some consistency in our messaging and improved the rate at which we execute on campaigns.

How effective was the workflow between your team and theirs?

We have used email as well as phone calls and slack to communicate, and this vendor has a great response rate. They employ project previewing via platforms that make it easy for us to comment and cite edits, which has improved the efficiency of executing on campaigns. They are highly receptive to feedback, and generally provide an accurate estimation for what to expect in terms of timeline and meeting deadlines.

What did you find most impressive about this company?

Their ability to quickly turnaround coding projects and simple email designs has been a big plus working with this vendor. As compared with other vendors, we appreciate them working with us on multiple changes and email variations without nickel and diming us on those variants or putting a max number of changes as a restriction on any campaign they've completed for us. I am impressed by the India team leader's enthusiasm, positive attitude, availability, receptiveness to critique, and responsiveness, especially on urgent projects that have come up with very tight windows.

Are there any areas for improvement?

Their coding work is good. While their creative and design work has improved over time, there are still areas of opportunity for them to create stronger unique designs and execute a design concept creatively across several different types of messages in a given campaign.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Email Marketing for Land Investment Co.

"Any additional concerns are quickly managed through email or phone."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
May 2019 - Ongoing
Project summary: 

InboxArmy, LLC delivers email marketing campaigns for a land investment company. The team schedules emails and provides email templates as part of their service.

The Reviewer
 
1-10 Employees
 
Vancouver, Washington
Tristen Richardson
Sales & Marketing Manager, LandCentral
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the effectiveness of the campaigns. Inbox Army, LLC leverages a structured workflow to maintain consistent delivery. Customers can expect a knowledgable and professional team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Sales and Marketing Manager for LandCentral. LandCentral is an online land investment company where we sell land on contract to customers throughout the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

Initially we had hired Inbox Army to create a few one-off campaigns. We then switched to using Inbox Army in handling our email marketing needs.

What were your goals for this project?

To effectively handle our email campaigns, scheduling, and email templates.

SOLUTION

How did you select this vendor?

We had interviewed several options for our one-off campaigns, and found Inbox Army to be the most knowledgeable with what our intentions were and for the most fair price. Once the campaigns were complete it was an easy choice to move all of our email marketing needs to them.

Describe the scope of their work in detail.

Through meetings and screen-share we were able to express the direction we were wanting to head. From there Inbox Army was able to provide feedback as to how to best implement what we were wanting to do long-term.

What was the team composition?

We have 1 point of contact, but then she works with others as needed (especially during development phases).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had great progress with our welcome, re-engagement, and cart abandonment campaigns. We have received enough data from these in order to proceed with further development and changes to the campaigns.

How effective was the workflow between your team and theirs?

There is always quick and easy responses to any questions, comments or concerns. We schedule all emails through Basecamp and provide content and comments through that system. Any additional concerns are quickly managed through email or phone.

What did you find most impressive about this company?

They're definitely knowledgeable about email marketing. If anything ever comes up that our rep hasn't dealt with she is quick to find the solution that will best fit our needs.

Are there any areas for improvement?

We'd love to continue to further develop and change our strategy as needed. Inbox Army definitely has the expertise, and if we're ever planning or doing something wrong (or not as profitable) on the marketing side of things we'd love to know.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Email Template Management for Professional Organization

"The quality and timeliness of their work are excellent. I’m quite pleased with our relationship." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

Inbox Army, LLC manages various email templates by ensuring designs are consistent and mobile-responsive, fonts are maintained, and links are functional.

The Reviewer
 
1-10 Employees
 
Alexandria, Virginia
Lisa Brown Shosteck
Director, Email Experience Council
 
Verified
The Review
Feedback summary: 

User issues have decreased dramatically thanks to Inbox Army, LLC’s work. Their ability to take on urgent tasks and work collaboratively is noteworthy, as is there originality. They’ve improved many templates beyond simply implementing requirements.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the director of the Email Experience Council. We’re the email marketing body of the Data & Marketing Association, a professional organization that works to improve the reputation of email marketing and communications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We were looking to improve and revamp various email templates we send to our base. Inbox Army has updated our templates a few times over the years.

What were your goals for this project?

Our base and membership are comprised of professionals in the email industry, so we wanted our email communications to reflect the utmost professionalism. This required us to find a partner with top-notch design skills and high deliverability standards.

SOLUTION

How did you select this vendor?

We selected Inbox Army after reviewing several companies in the space and sorting through solid recommendations and work history.

Describe the scope of their work in detail.

Over several years, they’ve worked to make our templates sleek and responsive. They ensure all of our email communication needs are met: bi-weekly e-newsletters, weekly event emails, quarterly sponsored-emails, and special alert emails.

What was the team composition?

I work closely with Inbox Army's leadership and team members to meet our current and evolving needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We used to get emails regarding broken links and template designs, differing fonts, and issues with mobile-responsiveness. Those complaints have ceased thanks to Inbox Army.

How effective was the workflow between your team and theirs?

Our point of contact is really good about keeping me apprised of deadlines and accepting new assignments that weren't previously scheduled. In our business, new email communications are needed to accommodate time-sensitive issues that arise.

What did you find most impressive about this company?

This is very much a collaborative process. We exchange ideas, and they turn my thoughts into reality. They even go a step further to offer suggestions I haven't thought of before.

Are there any areas for improvement?

No, not that I’ve seen. The quality and timeliness of their work are excellent. I’m quite pleased with our relationship.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing Strategy for Marking Firm

"They've taken care of an urgent need with ease. We’ve been comfortable from the start..." 

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Inbox Army, LLC handles email marketing development. They implement the creative they’re given in HTML and upload it to an ESP.  They’re also responsible for QA.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Owner, Data-Driven Marketing Firm
 
Verified
The Review
Feedback summary: 

A sense of common purpose and consistent communication have helped Inbox Army, LLC become an effective partner. Their ability to work proactively, while, at the same time, providing frequent updates, makes them an easy to work with and powerful resource.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a data-driven marketing firm that provides strategic, analytic, and execution services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

Primarily, we needed HTML development associated with complex email campaigns. We also required as-needed assistance with campaign management (e.g. building workflows in email service providers (ESP)).

What were your goals for this project?

We needed seamless handoff, flawless execution, and successful handling of scaling.

SOLUTION

How did you select this vendor?

We met them via LinkedIn and gave them a trial run. They were highly capable, so we expanded their scope quickly. 

Describe the project and the services they provided in detail.

Our team passes approved creative off to Inbox Army, and they build the HTML and upload it into the ESP. They also handle output QA and rendering.

What was the team composition?

We had direct contact with the company owner, as well as a point of contact for specific requests. We also had access to their working team itself.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They’ve taken care of an urgent need with ease. We’ve been comfortable from the start, and, as our scope has grown, we’ve developed a stronger and stronger dialogue. Together, we address all needs/issues and move forward in lockstep.

How was project management arranged and how effective was it?

Inbox Army provides project and account management resources and offers a good balance of transparency (they tell us who is doing what and when) and independence (they get their work done without needing a babysitter).

What did you find most impressive about this company?

Their ability to scale and dive in quickly is outstanding.

Are there any areas for improvement?

No, none come to mind immediately.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It's easy.
  • 5.0 Cost
    Value / within estimates
    It's reasonable.
  • 4.5 Quality
    Service & deliverables
    It's top-notch.
  • 5.0 NPS
    Willing to refer

Email Marketing for Advertising Agency

"The accuracy and speed of their turnarounds stood out."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Dec. 2019
Project summary: 

Inbox Army implemented email marketing campaigns based on provided designs and distribution lists. They also offered follow-up reporting.

The Reviewer
 
11-50 Employees
 
Lake Mary, Florida
Mark Murphy
Director of Media, Intersect Media
 
Verified
The Review
Feedback summary: 

The campaigns generated consistent results, and the regular reports provided valuable insight about how to optimize the programs. They maintained an efficient, smooth workflow throughout the timeline. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Account Director for an Advertising Agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We utilize Inbox Army to execute a variety of email campaigns for a grocery chain co-op group

What were your goals for this project?

Drive user engagement to the site and store

SOLUTION

How did you select this vendor?

Bidding and capabilities review

Describe the scope of their work in detail.

Inbox creates the emails based on our provided artwork and distributes those emails to a list provided by our client. They then provide follow up reporting after each program.

What was the team composition?

I have worked with several people in the organization and all of them are very helpful.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We since consistent results from our campaigns and Inbox provides insight on how we may tweak the programs for increased success.

How effective was the workflow between your team and theirs?

The workflow is seamless between the two companies.

What did you find most impressive about this company?

accuracy and speed of turn around

Are there any areas for improvement?

The accuracy and speed of their turnarounds stood out.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    very easy
  • 5.0 Cost
    Value / within estimates
    priced well for what is provided
  • 5.0 Quality
    Service & deliverables
    do great work for us
  • 5.0 NPS
    Willing to refer

Email Marketing for Personal Care Product Manufacturer

"They knew exactly what we needed for our current size and goals."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

Inbox Army, LLC creates weekly emails to engage with customers and subscribers of a consumer products company. The team includes discounts, sales, and brand initiatives in the emails that they develop.

The Reviewer
 
1-10 Employees
 
New York, New York
Manuel de la Cruz
CEO, Boie USA
 
Verified
The Review
Feedback summary: 

Inbox Army, LLC increased subscription levels by a remarkable amount. The team maintains regular communication with the client and collaborates effectively with a third-party email provider. Their ability to scale their campaigns to match their client's growth sets them apart.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO of Boie USA. A CPG company that develops and sells sustainable personal care products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

Email marketing services.

What were your goals for this project?

To better reach our customers and subscribers via email in order to help improve customer loyalty and retention.

SOLUTION

How did you select this vendor?

I looked at a few agencies online who offered similar services. Once I spoke to Chris and his team, I was sure that they were the right fit for Boie.

Describe the scope of their work in detail.

They help design and implement weekly emails that go out to our customers and subscribers. The types of emails include transactional notifications, discounts and sales, brand initiatives, and more.

What was the team composition?

We have one point of contact on a weekly basis with the IG team. There are more behind the scenes who work on our account and help push projects forward.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've grown our newsletter from a few thousand subscribers to over 130K since we've been working with the IG team.

How effective was the workflow between your team and theirs?

It's been great. Weekly calls help set up strategy and the IG team is extremely familiar with our 3rd party email provider (Klaviyo).

What did you find most impressive about this company?

Their ability to scale with us, as we scaled our subscriber list. They knew exactly what we needed for our current size and goals.

Are there any areas for improvement?

No, we're very satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer