Inbox Army, LLC

BACKGROUND

Please describe your company and position.

I am the Global Communication Manager of Profoto

Describe what your company does in a single sentence.

Profoto is the global leader in premium lighting solutions for professional photographers and studios since 1968. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Have a strategy for our email marketing when it comes to launches, campaigns, introduction of new business area, external partners and email automations.
• Update our email designs
• Have a higher conversion when it comes to both click rate as well as sales

SOLUTION

How did you find Inbox Army, LLC?

Online Search

Why did you select Inbox Army, LLC over others?

• High ratings
• Company values aligned

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed help with levelling up our email marketing concerning everything from responsive design, email copy, increasing our Open rate and CTR and conversion to sales as well as the strategy for emails when it comes to launches, and automation programs.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project have been above expectations when it comes to increasing open rates, click-through rates as well as revenue directly attributed to emails. Our unsubscription rates have gone down. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was nothing but superior level. Items were not only delivered on time, but often ahead of deadlines. We needed a partner that could understand and interpret our needs better than we could ourselves, and Inbox Army went above and beyond to ensure our success. 

What was your primary form of communication with Inbox Army, LLC?

In-Person Meeting

What did you find most impressive or unique about this company?

What I found most impressive, as well as unique, with Inbox Army, is that they were so driven, knowledgeable and curious, and dedicated to our success. And instead of us telling them what to do, we were confidently guided every step of the way, regardless of if it was the design of the email or the strategy around a launch. The project manager and strategic account director were very responsive, and they professionally and gently pushed us to be better all the time, the creative director put his heart and soul into delivering a premium, updated look and feel, as well as usability, to our emails, and the rest of the team were equally amazing. 

I highly recommend this email marketing agency for their exceptional ability to elevate our email marketing strategies, design, and metrics, while maintaining professionalism in meetings and consistently delivering outstanding results.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

The only thing I can think of is to provide a different solution than google docs for uploading images and content, perhaps in some kind of client portal where everything could be kept together with an overview and a schedule. 

BACKGROUND

Please describe your company and position.

I am the President of Cole Metals Group, LLC

Describe what your company does in a single sentence.

Cole Metals Group, LLC is a boutique company that specializes in helping investors diversify their portfolios with physical precious metals. We pride ourselves on building long term relationships and excellent customer service. Our mission is to educate and empower investors with the benefits and opportunities of investing in precious metals, and deliver personalized and professional solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Grow our email marketing list
• Develop and deliver email marketing campaigns.
• Design and deliver time sensitive information to existing clients via email

SOLUTION

How did you find Inbox Army, LLC?

• Online Search
• Clutch Site

Why did you select Inbox Army, LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

InBox Army first helped us to optimize the deliverability of our emails to existing clients and to marketing clients.  They helped develop a popup to collect leads from our website and deliver them to our CRM and to Mailchimp.  They have helped us design and deliver 1) Evergreen emails that we have in a library 2) Current time sensitive campaigns and 3) a Welcome Series of emails to engage new leads as they opt in to email marketing. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our email marketing list has doubled in size, and their campaigns have resulted in follow up orders from existing clients. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team I have been assigned has been incredibly responsive.  They respond very quickly to emailed questions I have, seem to understand our goals with each project or campaign, and are able to make our ideas come to life on screen with minimal adjustments or corrections. 

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Compared to our previous provider, there is a night and day difference in how easy it is to communicate with InBox Army, and their communication in terms of progress with each task.  They are so close, it almost feels like they're employees of OUR firm, rather than being an outside service provider.  I think that's pretty unique.  

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

No, I really don't want to change anything at this time.  I want our relationship to continue exactly as it has. 

BACKGROUND

Please describe your company and position.

I am the Sr. Manager of a health and wellness company.

Describe what your company does in a single sentence.

Our company is a health and wellness company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Email & SMS execution

SOLUTION

How did you find Inbox Army, LLC?

already hired when I started

Why did you select Inbox Army, LLC over others?

already hired when I started

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbox Army played a crucial role in supporting our team by taking on the end-to-end process of email and SMS setup and deployments. This included everything from coding campaigns to managing scheduling and testing and ensuring smooth execution of each campaign. Their expertise allowed us to scale our outreach efforts efficiently and meet our deadlines without compromising quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes included ensuring that emails were deployed on time, with careful monitoring to avoid any delays, while also addressing any troubleshooting issues that arose. This involved proactively identifying and resolving technical challenges, optimizing deliverability, and ensuring that all campaigns were executed seamlessly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We partnered on project management to make sure items were on time, we put documents in place to help us stay organized, and keeping all team members aligned on priorities and deadlines. Respond was via Teams to keep things moving efficiently and stay on top of our progress.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciate how senior-level members have stepped in and are responsive. I also appreciated their active efforts when we were hitting blocks or process issues and provided soultions 

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

My only suggestion would be for the team to proactively provide strategy and insights. I would have loved to get those bit of insight from the team

BACKGROUND

Please describe your company and position.

I am the VP and Marketing of a Retail Trade Association.

Describe what your company does in a single sentence.

We are the world's largest retail trade association, representing the largest private-sector industry in the United States that contains over 3.8 million retail establishments and supports more than 52 million employees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

Email copywriting and design

SOLUTION

How did you find Inbox Army, LLC?

Referral

Why did you select Inbox Army, LLC over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Inbox Army to write, design, build and deploy email marketing campiagns on our behalf. They have also helped us develop email testing strategies and analysis of campaign performance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is still ongoing, but Inbox Army has written and designed engaing emails for us. Their work has not only help solve internal bandwidth issues, but we have seen increased engagement with our emails. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The IA team is very responsive and communicative. They have never missed a deadline and are willing to help with last-minute projects that sometimes creep up. 

What was your primary form of communication with Inbox Army, LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

We were able to onboard them very quickly, allowing us to get started fast and efficiently.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

Getting their copywriting team up to speed with our brand voice was challenging, but they have improved dramatically as we get deeper into the project. 

BACKGROUND

Please describe your company and position.

I am an executive at GoodwillFinds

Describe what your company does in a single sentence.

Goodwill® is a 501(c)(3) nonprofit organization made up of a network of 155 local organizations throughout North America that sell donated goods to create job opportunities and training in local communities. In the past year, Goodwill has... Supported millions of people to take action toward securing work:

• 1,984,044 individuals empowered themselves with Goodwill Services, including direct supports as well as training, education and job placement provided by local Goodwill organizations
• 140,128 individuals who identify as having disabilities
• 156,521 youth and younger individuals aged 16 to 24
• 182,624 individuals 55 years and older
• 46, 389 individuals who have been involved in the criminal justice system

Worked toward a healthier planet and more sustainable future for shoppers:

• 3.8 billion pounds of goods diverted from landfills
• More than 15 million pounds of electronics were collected across more than 2,000 Goodwill locations and recycled in new computer parts through a closed loop recycling process
• 2000+ e-recycling programs launched across the nation
• Progressed in becoming fully LEED certified

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Email execution
• Email Strategy

SOLUTION

How did you find Inbox Army, LLC?

• Online Search

Why did you select Inbox Army, LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Plan, code, schedule, monitor performance, and provide strategy for our email marketing programs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Scaled from 1 email send per week to 7 automated journeys, 3-5 targeted sends per week at a 50% reduction in costs. Email revenue increased over 1,000% since launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Campaigns are always delivered on time and to specification. They have helped us respond in as little as 24 hours to business opportunities and issues. Overall the level of service is better than having in-house resources.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The wide range of clients they service allows them to be good strategic partners and the level of staffing they have available allows them to work quickly and efficiently.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

It would be great if reporting could be access in real time via a platform like Tableau or Looker.

BACKGROUND

Please describe your company and position.

I am the Director Of Marketing of a financial services company. 

Describe what your company does in a single sentence.

Funding for forex traders

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Full Service Email Marketing

SOLUTION

How did you find Inbox Army, LLC?

Referral

Why did you select Inbox Army, LLC over others?

Referred to me

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

An Account Manager who can manage email marketing campaigns (setup, testing, segment list, QA, copy editing, deployments, audit, reporting), and set up automation/flows, manage SMS campaigns as needed. Also available are developers/coders, designers, and data managers. Strategy and Planning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their ability to adapt to our company culture and align with our objectives gives us the confidence that they're not just an external agency but a dedicated partner working in tandem with our goals. InboxArmy's knowledge of email marketing is unparalleled. They consistently offer solutions to any challenges.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inbox Army, LLC's availability and prompt responses have been a cornerstone of our partnership. Their team's quick turnaround time has been invaluable in meeting our campaign deadlines consistently, allowing us to maintain a seamless schedule.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach to problem-solving and the knowledge of our account manager. They not only address challenges swiftly but also anticipate and prevent potential issues, showcasing a level of dedication and foresight that goes beyond typical service providers. This proactive stance has consistently saved us time and resources, highlighting their commitment to our success beyond just meeting our immediate needs.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

Better clear reports and project management skills

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of a consumer products marketing company

Describe what your company does in a single sentence.

Consumer product marketing and sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Handle execution of emails from creative to implementaton.
• Provide strategy tips
• Troubleshoot any issues email related

SOLUTION

How did you find Inbox Army, LLC?

Online Search

Why did you select Inbox Army, LLC over others?

• Pricing fit our budget
• Other

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbox Army implements our emails from creative through final sends. They meet all deadlines and keep things running smoothly. They provide strategy tips, and they troubleshoot when we have issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our email process runs much more efficiently, and with IA handling the implementation we're able to focus more on higher level strategy details. IA also helps troubleshoot when problems arise. For example we had an issue with images not loading in emails, and IA worked hard to find the solution when other resources gave up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always on time and responsive to any of our recommendations.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are always "on call" and never complain about the volume of work. We send a lot of emails and they're always up for the challenge and help us achieve our goals.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Creative Director of Sedano's Supermarkets

Describe what your company does in a single sentence.

Sedano's Supermarkets was founded in 1962 as a neighborhood grocery store and has grown to serve diverse communities in Florida. With 33 locations across South Florida and Orlando, Sedano’s has always been connected to their roots and one with the community, providing relief for thousands of families each year. 

They are committed to serving immigrants and providing products that connect customers to their home countries. Sedano's not only has staple grocery items but authentic Hispanic dishes ready-made and bakery items perfect for the grab-and-go.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Email List optimization
• Creating and sending email newsletters

SOLUTION

How did you find Inbox Army, LLC?

Online Search

Why did you select Inbox Army, LLC over others?

High ratings

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbox Army designs, creates, tests, and deploys up to 9 email newsletters every month. This includes copy editing, A/B testing of subject lines, resending to inactive users, and scrubbing the subscriber list. We have a monthly meeting to recap the previous month's stats and reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in unique opens and open rate after the email subscriber list was scrubbed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management! They have always been very responsive, quick, and understanding of any last-minute issues or changes.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their project management was most impressive because they acted fast to any changes or needs. They also build out the emails quickly and can recommend certain items to promote based on performance in previous emails.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

I think it would be great if they recommended more collections/promotions so we can boost the open rate, and looked into the bounce rate since that number is increasing.

BACKGROUND

Please describe your company and your position there.

I'm a department head at a financial service company, providing loans to small businesses across the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We hired Inbox Army to help us develop and execute an e-mail marketing strategy to acquire new customers and engage existing ones.

SOLUTION

How did you select this vendor?

We were looking for a company that could provide an end-to-end solution to email marketing, acting as an extension of our marketing team. After evaluating multiple companies, we selected Inbox Army given their experience with this marketing channel, their level of service, and strategic approach.

Describe the scope of their work in detail.

We have an ongoing relationship with Inbox Army, helping us draft, configure and send multiple email campaigns on a monthly basis. In addition, they help us set-up automations to engage with new leads interested in our services.

What was the team composition?

We have a close relationship with the Inbox Army team, through very timely and effective communication, guiding us through the process to make sure we are in the know of every execution, while acting as an extension of our team to oversee content production, upcoming campaign themes. They constantly share campaign results and suggest ideas to improve them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've been able to successfully launch and scale our email marketing program reaching over 5,000 prospective and existing customers, to keep them engaged with our services.

How effective was the workflow between your team and theirs?

The working relationship has been great, they are on top of the campaigns and act as an extension of our team to manage all aspects of our email campaigns.

What did you find most impressive about this company?

Their strategic expertise and experience with their channel as well as their proactive approach to make sure campaigns stay on track.

Is there any area for improvement or anything that could have been done differently?

So far, we are very satisfied with the quality of their service and overall performance.