Inbox Army, LLC

BACKGROUND

Please describe your company and position.

 I am the Senior Project Manager of an advertising & marketing company 

Describe what your company does in a single sentence.

We are a data-driven marketing services provider that uses data to optimize consumer targeting and content tailoring, designing and executing premium communications to drive results with consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Turn creative into coded html set up and optimized within various email service providers

SOLUTION

How did you find Inbox Army, LLC?

Referral

Why did you select Inbox Army, LLC over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbox Army has been our development partner for over 6 years. They provide coded html for hundreds of projects per month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful completion of coding on each email project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive and always deliver on time.

What was your primary form of communication with Inbox Army, LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

They are an excellent partner critical to the success of our work for our clients.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

Any issues that have ever come up have been addressed expediently and without issue.

BACKGROUND

Please describe your company and position.

I am the CEO of a Medical Education Platform

Describe what your company does in a single sentence.

We educated medical students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Help improve our email marketing

SOLUTION

How did you find Inbox Army, LLC?

Online Search

Why did you select Inbox Army, LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us design and implement an email marketing strategy. They also improved our automated emails with better content and design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have generated a good amount of revenue from the campaigns and automations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver everything on time and respond effectively to the things we need.

What was your primary form of communication with Inbox Army, LLC?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed in which they work.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Owner of (a/an) eCommerce

Describe what your company does in a single sentence.

eCommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Email Management
• Warming Up a Customer List
• Deliverability

SOLUTION

How did you find Inbox Army, LLC?

• Referral

Why did you select Inbox Army, LLC over others?

• High ratings

What was the size of Inbox Army, LLC’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Warmup of our customer list. Campaign management. Deliverability

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Engaged customers
• Email inbox deliverability
• Revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything went well. It was a challenging product, and their team helped us navigate through it all

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had a lot of knowledge on email performance, and good reporting. They did everything we asked them to do, and their production team was easy to communicate with and quickly knocked out tasks

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

Our program got really costly and it would have been nice to have known that was coming, however not sure how we'd have prevented it.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of (a/an) Financial services

Describe what your company does in a single sentence.

Sells surety bonds and insurance within the U.S.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Manage existing email campaigns
• Create new email campaigns

SOLUTION

How did you find Inbox Army, LLC?

Clutch Site

Why did you select Inbox Army, LLC over others?

• High ratings
• Pricing first our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired InboxArmy to maintain existing email campaigns, and create new ones when opportunities were found.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Maintaining existing campaigns
• Surety bond/insurance applications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they respond in a timely manner, and are great at collaborating on projects.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to act as an extension of our marketing team is impressive.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

Better reporting on analytical data.

BACKGROUND

Please describe your company and your position there.

We help undercapitilized traders gain access to more capital . My position is CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We hired Inbox Army to assist with Email Marketing efforts

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor after searching the internet for available options. When deciding we wanted to make sure they could act as a member of our team and operate at a high level.

Describe the project in detail and walk through the stages of the project.

They have been tasked with helping to mobilize the email marketing strategy that we have designed along with provide feedback on it.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with several resources from their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been able to mobilize 10+ automation sequences that are resulting in higher open and click rates

How effective was the workflow between your team and theirs?

The workflow has been pretty efficient

What did you find most impressive or unique about this company?

They have been able to get the work done in a timely manner always.

Are there any areas for improvement or something they could have done differently?

When it comes to strategy I would like if they asserted their ideas more often

BACKGROUND

Please describe your company and your position there.

Marketing Agency Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

Email Marketing

SOLUTION

How did you select this vendor and what were the deciding factors?

Finding a reliable email marketing partner is crucial. As a growing agency we depend on Inbox Army as a trusted outsource partner.

Describe the project in detail and walk through the stages of the project.

We developed several campaigns a month for multiple clients.

How many resources from the vendor's team worked with you, and what were their positions?

We work with Dan, his team and Amanda to review results, make changes and make our clients email marketing more effective.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All of out clients have received positive ROI on all campaigns - some into the 1000%!

How effective was the workflow between your team and theirs?

Great!

What did you find most impressive or unique about this company?

They are proactive in keeping our email program on track for our clients. They have a fast and consistent turnaround and continue to deliver results.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the National Operations manager for Orivet Genetic Pet Care's US office. I handle the day to day operations as well as oversee all marketing campaigns and social media accounts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC, and what were your goals?

We hired on Inbox Army to help streamline our EDM campaigns as well as freshen up our lists and help with marketing strategies.

SOLUTION

How did you select this vendor and what were the deciding factors?

After much research we decided that Inbox Army offered the most bang for our buck. The team was very responsive to our ideas and also were able to provide some great insight during the in terview process.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The first step was to familiarize Inbox Army with all our brand. After this initial step was taken, we provided them with the info to our MailJet account. From here they cleaned up all of our lists and began to send out soft campaigns to help ease into the use of Klaviyo instead. Once this was completed Inbox Army began to utilize Klaviyo as our primary service and to send out EDMs. We work closely together to ensure that all material is approved before sending out.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact has been Adi, he is such a joy to work with and is incredibly knowledgable. He has been able to answer all of our questions with ease, and has helped us to grown our sales through well thought out email campaigns.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of our EDM's now have a consistency that they did not before.

How effective was the workflow between your team and theirs?

Communication has been incredibly smooth between Inbox Army and our team.

What did you find most impressive or unique about this company?

Inbox Army was able to quickly learn how our business works and to create appropriate content with no issues.

Are there any areas for improvement or something they could have done differently?

Perhaps consider using Basecamp for a project management tool.

BACKGROUND

Please describe your company and your position there.

Director of Lifecycle, Insurtech Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC, and what were your goals?

We needed email marketing production, coding and design support. Our goal was to increase our agility, improve campaign performance and maintain or improve deliverability.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was hired after the selection process.

How many resources from the vendor's team worked with you, and what were their positions?

The owner, multiple account managers and deliverability experts

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We improved our agility significantly. Design and coding turnaround times are now within a few days versus months before InboxArmy.

How effective was the workflow between your team and theirs?

We have weekly meetings and a slack channel for quick communication. The team responds quickly and helps up meet our deadlines.

What did you find most impressive or unique about this company?

They responded to feedback quickly and iterated as needed. I like that they are my one stop shop for email marketing needs - email design, coding, production, deliverability and reporting.

Are there any areas for improvement or something they could have done differently?

In the early days of the project there was a miscommunication regarding our needs. But after providing feedback they quickly adjusted.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an E-Commerce store selling art prints.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC?

We needed help with our email marketing strategy and automations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Inbox Army because of their focus on email marketing strategy and had great reviews.

Describe the project in detail and walk through the stages of the project.

They started with a sit down conversation regarding our brand, style, and expectations for this service. They then began implementation of marketing flows via automation. We then moved onto multiple email campaigns per month.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Amanda as our Email Marketing Manager. Chris helped us with onboarding. And we worked with a production team regarding design and coding.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new email strategy resulted in a boost in sales and revenue.

How effective was the workflow between your team and theirs?

We worked really well together. Communication was easy and swift. Work was done in a timely manner.

What did you find most impressive or unique about this company?

Their knowledge in regards to email strategy as well as their timely responses. We felt part of the team and had a great time working with everyone.

Are there any areas for improvement or something they could have done differently?

We felt completely satisfied with their service, and would recommend them to other businesses who need help with email strategy.

BACKGROUND

Please describe your company and your position there.

Multi-brand clothing & accessories retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inbox Army, LLC, and what were your goals?

DEM Management.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online scouting.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

DEM Strategy, Design, Implementing, Developing.

How many resources from the vendor's team worked with you, and what were their positions?

Account manager, strategist manager, production team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I can't.

How effective was the workflow between your team and theirs?

Their workflow was perfect. 

What did you find most impressive or unique about this company?

Fast and skilled.

Are there any areas for improvement or something they could have done differently?

No.