ICCS

BACKGROUND

Introduce your business and what you do there.

I’m a manager at AP Web World, an AI digital marketing agency offering website design, web development, SEO, online marketing, and social media marketing services to enhance brands' online presence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ICCS?

We needed help attending to our work-related queries.

SOLUTION

What was the scope of their involvement?

ICCS provides BPO services for us, including attending to our lead flow.

What is the team composition?

We work with 2–5 teammates from ICCS.

How did you come to work with ICCS?

Someone referred ICCS to me. I chose them over other options because they had high ratings, were close to my geographic location, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We started working together in August 2025, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ICCS has helped us achieve a good flow of work, and our leads don’t go unattended. We’ve seen a 40%–60% improvement in the number of leads attended.

How did ICCS perform from a project management standpoint?

ICCS delivers on time. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

ICCS’s communication and work transparency are impressive.

Are there any areas they could improve?

They could add more services to their packages.