Hood River Consulting

BACKGROUND

Introduce your business and what you do there.

I’m the PMO lead of Trafilea Group, an e-commerce branding firm that helps companies break into the US e-commerce market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hood River Consulting?

We were looking to detach our company from older systems, so we needed someone to provide us with custom software development.

SOLUTION

What was the scope of their involvement?

Hood River Consulting is providing us with Oracle NetSuite integration to upgrade and modernize our system, particularly for order management and accounting.

Their work would enables us to streamline our order process, logistics, and accountancy needs, and we’re also working with them for Shopify integration.

What is the team composition?

Our main points of contact are Diego (Director & Co-Founder), Federico (NetSuite Software Architect), Henry (Oracle NetSuite ERP Functional Consultant), and Rafael (Oracle NetSuite Technical Consultant).

How did you come to work with Hood River Consulting?

I wasn’t initially involved in the process, but I believe our affiliate team came across Hood River Consulting while doing some research.

What is the status of this engagement?

Our ongoing partnership started in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system that Hood River Consulting developed has already helped us garner excellent results. It’s efficient and it has improved our overall operations, so I’m 100% satisfied with their continued support.

How did Hood River Consulting perform from a project management standpoint?

They perform well from a project management perspective, as they consistently adhere to our timelines and deliverables. The Hood River team is very accommodating and they always have the right answers to tone things down.

Our stakeholders are quite hard to manage and they would always try to go one step ahead of the development. But with Hood River Consulting, they’ve had the best of moods and there have not been any quarrels.

We’re heavy Slack users so we mainly use Slack to communicate, but we also utilize email. Apart from that, we use Asana as our main project management tool to keep track of our tasks and milestones.

What did you find most impressive about them?

What gives Hood River Consulting a competitive advantage over their competitors is their technical development expertise.

Are there any areas they could improve?

It would be better if they could improve their development capacity, although I believe they’re in the process of growing their company.

Do you have any advice for potential customers?

I advise you to take advantage of their technical capabilities and don’t hesitate to reach out for any problems.

BACKGROUND

Please describe your company and position.

I am the President and Owner of (a/an) Information technology

Describe what your company does in a single sentence.

Software Consulting, Implementations, and Optimizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hood River Consulting to accomplish?

• Receive reliable and professional software consulting and development services.

SOLUTION

How did you find Hood River Consulting?

Referral

Why did you select Hood River Consulting over others?

Close to my geographic location, Pricing first our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of Hood River Consulting’s team?

2-5 Employees

What was your primary form of communication with Hood River Consulting?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project was a joint venture to engage in several NetSuite ERP Implementation and Optimization related projects. Key deliverables included assessment of current state of ERP modules and customizations and providing key solutions and advisory services for system optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Measurable increase in user efficiency in day to day operations.
• Gained valuable insights into modules that were not being properly leveraged in NetSuite ERP

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management at HRC is very on top of things. They are thorough, professional, and always make me feel like all of our bases are being covered. They do a good job really listening to client needs and translating that into powerful solutions.

What did you find most impressive or unique about this company?

They are agile and have a diverse team of experienced consultants on both the functional and technical side of things.I am impressed by their ability to answer complex questions and provide outside-the-box solutions when required. Additionally, they try their best not to over customize the system and leverage as much native functionality as possible.

Are there any areas for improvement or something {provider_name} could have done differently?

I think that they could improve in helping to identify key stakeholders on their side. They can have several resources working on a project and at times it wasn't clear who was the main point of contact. This certainly improved as time went on and we communicated more openly.