++hellohello

BACKGROUND

Please describe your company and position.

I am the Managing Editor of Global News Service (GNS)

Describe what your company does in a single sentence.

The Global News Service is dedicated to delivering accurate and reliable news to partners and audiences around the world at no cost. We curate, translate and share factual reporting, ensuring that people everywhere have access to information they can trust.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Design a brand news website for our startup -- a unique combination of B2B and news media.
• Appeal to a worldwide audience of news partners who shared our mission
• Look very different than a traditional media site

SOLUTION

How did you find ++hellohello?

Referral

Why did you select ++hellohello over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ++hellohello were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GNS asked the ++hellohello team to create a design for a bilingual digital platform aimed at distributing content in both Chinese and English to global media partners, to be designed and delivered within a one-month timeframe to support their our schedule.

The goals of this project included:

• Completing the platform design on the agreed upon tight timeline and budget discussed, ready for handoff.
• Ensuring the design aligned with our CMS's relatively conservative design system.

The pages ++hellohello designed included:

• Homepage
• Topic/Region Pages 
• News Packages
• Articles page
• Republish/Download Page
• Subscription Page
• Registration Wall
• Register/Login Page
• About Us Page 
• Privacy Policy
• Terms and Conditions

The design process included the GNS and Design teams aligning regarding:

• Goals and Challenges
• Benchmarking
• References
• Sitemap
• Moodboards

Communication included: 

• Weekly check-ins between design team and GNS
• Regular communication through Slack

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The GNS team was thrilled with the work of the ++hellohello team. Our team was relatively inexperienced in creating a platform of this sort and the ++hellohello team patiently helped us through the process. Their work followed the inspiration examples we provided them and greatly exceeded our expectations. They created such an engaging and beautiful design under tight deadlines, budget and within the constraints of our CMS.

The designs were handed off to our frontend development team on time, allowing us to soft launch on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was very communicative through the process, setting deadlines for us on our design inspiration and site copy and meeting every deadline on their end. We had regularly-scheduled check-ins but the team was also available on Slack for immediate questions, and we were able to easily schedule meetings outside the regular schedule, if necessary.

They delivered on time and were able to be flexible as we slightly updated our requirements based on the evolving needfs of our organization.

What was your primary form of communication with ++hellohello?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The combination of creativity and efficiency was very impressive. They created such a beautiful and innovative design, and did so while communicating so effectively with us and hitting every deadline.

Are there any areas for improvement or something ++hellohello could have done differently?

I think the only thing was based on our inexperience. We did not realize what the process of creating the site's copy would entail and wish we would have understood that a bit better from the start. That's much more on us than them, and once we understood what we needed to deliver in order to allow them to start their work, things went very smoothly.

BACKGROUND

Please describe your company and position.

I am the Institutional Communication Manager of UM, Universidad de Montevideo

Describe what your company does in a single sentence.

Universidad de Montevideo is dedicated to providing high-quality education, fostering innovation, and cultivating a community of ethical leaders committed to making a positive impact in society.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• ++hellohello's project goals include enhancing website aesthetics and usability for all users, creating a cohesive design reflecting the university's identity. It also aims to improve content structure, optimize marketing features, integrate new functionalities, support self-management, enhance technical maintenance, and implement analytics for data-driven decisions.

SOLUTION

How did you find ++hellohello?

Referral

Why did you select ++hellohello over others?

• Great culture fit
• Good value for cost

How many teammates from ++hellohello were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on developing a comprehensive website strategy, divided into key stages: analyzing the current state, understanding audience and competitors, and defining brand needs. This strategic foundation informed the development of creative concepts, followed by a structured plan for website design and construction, including sitemap revision, timeline, and budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

NA

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional, demonstrating flexibility and unwavering commitment to quality. Despite scheduling challenges on our end, they consistently adapted to maintain seamless progress. The design quality was particularly impressive, with each iteration showcasing creative expertise and meticulous attention to detail. They not only delivered on time but also proactively ensured our needs were met in both project management and design. This approach made the process feel effortless and well-organized, resulting in a final product that exceeded our expectations in functionality and aesthetic appeal.

What was your primary form of communication with ++hellohello?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out the most about ++hellohello was their responsiveness to our needs and attentiveness to our concerns.Whenever we mentioned wanting to see something specific, they made it a priority, and by the next meeting, they had already researched and prepared exactly what we were looking for. Their proactive approach made us feel heard and valued throughout the entire process. I would highly recommend working with ++hellohello. They offer a distinctive combination of expertise and meticulousness, consistently delivering highquality results, making them a dependable choice for future collaborations

Are there any areas for improvement or something ++hellohello could have done differently?

There’s nothing specific that comes to mind for improvement.

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of ShareWillow

Describe what your company does in a single sentence.

ShareWillow is a profit sharing platform that enables small businesswa to implement incentives that drive alignment between their employees and company objectives. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Brand Redesign
• Website Redesign
• Engineering Team

SOLUTION

How did you find ++hellohello?

Referral

Why did you select ++hellohello over others?

• Pricing fit our budget
• Good value for cost

How many teammates from ++hellohello were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ShareWillow has engaged hellohello in a series of projects:

• Brand Design: Put together brand guidelines including: color system, brand elements, brand voice, typography, and visual assets.
• Marketing Site: site design, copy and implementation. 
• Engineering Team: 2 frontend engineers, 2 backend engineers, and 1 project manager work as ShareWillow's internal development team operating in 2 week sprints. Some of the projects already completed are a complete app redesign on the frontend and a migration of our backend to microservices from a monolithic architecture. Every sprint, the developers work with ShareWillow's product manager to breakdown requirements into tickets, refine projects, and build new features. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Many of our projects with hellohello are longer term engagements. We are also an early-stage start up that is just starting to onboard customers at the time of the engagement:

• Brand Design: Complete brand design guide delivered. This allowed us to redesign the entire user app within 4 weeks of delivery using the new brand guidelines. 
• Marketing Site: Improved marketing site that shares our company message, educates visitors on the benefits of profit sharing, and highlights the value of the produt. 
• Engineering Team: Allows ShareWillow to consistently release new features every 2 weeks for our customers. This enables ShareWillow to onboard more use cases. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

hellohello has done a great job of collaborating with our team and adating to changes in requirements quickly. They delivered all items on time and are proactive to flag potential risks in timeline early one. They are very responsive and timely. 

What was your primary form of communication with ++hellohello?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

++hellohello has a great team that is lovely to work with. It's a pleasure collaborating with them and they are very adaptable to our needs. They have been able to deliver high quality results in a relatively short time period. Specifically with the engineering team, it feels like they are part of our own team. 

Are there any areas for improvement or something ++hellohello could have done differently?

There could be small improvements made to how much time is allocated to various parts of the process or planning. The time spent on planning or discussion should be proportionate to the item. 

BACKGROUND

Please describe your company and position.

I am the Chief of Staff of Hire Horatio CX

Describe what your company does in a single sentence.

Next-Gen BPO outsourcing services for very cool brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Increase talent acquisition through optimization of relevant website sections
• Expand Horatio's brand identity.
• Enhance customer acquisition by redesigning our website with a focus on user experience

SOLUTION

How did you find ++hellohello?

Online Search

Why did you select ++hellohello over others?

• Good value for cost
• Company values aligned

How many teammates from ++hellohello were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design and development, with a content management system to create and edit information.

The deliverable was a website built with Prismic to manage content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The deliverable was a website built with Prismic to manage content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They surpassed expectations in project management through proactive communication, fostering effective engagement across the entire team. Their keen responsiveness to our evolving needs showcases adaptability and precision in meeting project requirements, ensuring consistent on-time delivery.

What was your primary form of communication with ++hellohello?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set this company apart was their approach to our project. They fully embraced our vision, presenting us with solutions we hadn't even considered, yet somehow felt tailor-made for us. It wasn't just about meeting our needs; it was about surpassing them.

Are there any areas for improvement or something ++hellohello could have done differently?

I can't think of any areas for improvement; honestly, we look forward to collaborating with them again. They are very detailed oriented and have everything planned out. Amazing outcome from hiring them!

BACKGROUND

Please describe your company and position.

I am the Founding Partner, Lawyer and Notary of >IR

Describe what your company does in a single sentence.

Notary and legal services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Design the company Brand Identity

SOLUTION

How did you find ++hellohello?

Referral

Why did you select ++hellohello over others?

• Referred to me
• Great Portfolio

How many teammates from ++hellohello were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the work involved the definition and design of the brand for the company. ++hellohello helped us define the mission, vision and core values of our brand. They designed the logo, defined the typography, color palette and other brand elements that reflect our identity. Brand guidelines were provided outlining how to properly use our brand assets. 

They also designed our business cards, letterhead, envelopes and other stationery. We are currently continuing to work together on our website to align it with our new brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved brand perception: We have received positive feedback from our customers and partners about our new brand identity, indicating a better perception of our serious, professional and reliable company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management by ++hellohello was excellent. They delivered all the elements within the agreed deadlines, showing great respect for our schedule.

What was your primary form of communication with ++hellohello?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out about ++hellohello was their high level of creativity and their ability to translate our ideas into a unique and identifiable brand. The most impressive aspect was their idea to create a symbol ">IR" that not only represented our company, but could also be easily written and reproduced. This demonstrated his foresight and understanding of the power of simple yet meaningful design.

Are there any areas for improvement or something {provider_name} could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Co-founder & COO of MonkeyLearn

Describe what your company does in a single sentence.

A machine learning platform to analyze text at scale with customers such as Github, Salesforce, Snapchat, Atlassian, Twilio and Stanford University.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Help us design and ship a great UX/UI for our product
• Take our branding to the next level
• Assist us with anything related to design (e.g. website, social identity, blog, etc)

SOLUTION

How did you find ++hellohello?

Referral

Why did you select ++hellohello over others?

Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of ++hellohello’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

HelloHello has been an instrumental partner in crafting, designing, and implementing a delightful user experience for our machine learning product. Over the years, they have provided us with a wide range of services related to design, development, and branding, including the following key deliverables:

• Discovery and Research: They assisted us in conducting user research, journey mapping, and stakeholder interviews, as well as facilitating workshops for our team. 
• Strategy: They identified UX opportunities, aligned our business goals with user needs, helped define project objectives, and helped us build our roadmap. 
• User Experience (UX) Design: We relied heavily on them for wireframing, prototyping, interaction design, user flows, usability testing, and iterative design. 
• User Interface (UI) Design: They were in charge of creating visual design concepts, style guides, UI elements, icons, illustrations, and animations for our user interface. 
• Development & Implementation: HelloHello collaborated with our development team over the years, helping in the development of features for our product and website. 
• Usability Testing: They supported us in reviewing and testing the implemented designs, conducting usability tests, identifying areas for improvement, and iterating on designs based on their findings. 
• Branding: HelloHello played a key role in our rebranding efforts by developing brand guidelines, logo design, typography selection and usage guidelines, and color palette design with corresponding usage guidelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Throughout our collaboration over the years, we have achieved numerous measurable outcomes that demonstrate progress and success. The most significant ones include: 

• Assisting us in designing and launching MonkeyLearn 2.0, featuring a revamped user experience and user interface for creating custom text classifiers using machine learning. 
• Supporting us in designing and launching MonkeyLearn 3.0, which included a redesigned GUI and API (making it easier for both technical and non-technical users), the release of custom extractors (a major feature enabling users to train an ML model to extract custom data from texts), and an overhaul and redesign of custom classifiers to simplify and enhance the user experience.
• Helping us design and create third-party integrations, such as Zapier, Google Sheets, and Zendesk, which were crucial for our go-to-market strategy. 
• Big rebrand in 2017, creating a world-class brand that elevated our company's positioning. The new branding conveyed our state-of-the-art technology and product reliability, while also reflecting our fun and playful values. This rebranding effort helped us land larger clients like Snapchat, Salesforce, Atlassian, and Twilio in the following months and years.
• Website redesign: HelloHello assisted us in redesigning and building our new website, which was also essential for our go-to-market strategy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HelloHello did a great job with project management, they consistently delivered items within the established deadlines. Their responsiveness and adaptability to our needs ensured a smooth and efficient collaboration, which allowed us to move faster as a startup.

What was your primary form of communication with ++hellohello?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed with ++hellohello's genuine dedication to creating delightful experiences with our product. Their world-class team seamlessly integrated with our own, and their exceptional designers crafted outstanding designs that elevated our product's perception among our users.

Are there any areas for improvement or something ++hellohello could have done differently?

I cannot pinpoint any areas in which HelloHello underperformed or delivered subpar results. Honestly, they were a pleasure to work with and consistently met the level of quality we expected. I am eager to engage their services again for a new startup I'm building.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a SaaS company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hellohello?

We needed their help in accomplishing UI/UX design projects.

SOLUTION

What was the scope of their involvement?

We worked with them for over four years on a variety of projects involving UI/UX design. On some projects, we came in with existing wireframes or brand guidelines, but there were also times when we started with nothing so we had them guide us through the process from scratch. They created the designs using Figma.

What is the team composition?

We usually worked with a project manager, animation lead, UI lead, and UX designer.

How did you come to work with hellohello?

I used to work with one of their partners at another company.

How much have you invested with them?

We spent around $200,000–$250,000 for their services.

What is the status of this engagement?

We worked with them from October 2017–2021. They’re currently not doing any work for us, but they would be the first team I’d reach out to if we needed any additional design work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were 100% satisfied with their work, which was consistently superb and the main reason why we worked with them for so long.

How did hellohello perform from a project management standpoint?

They exceeded expectations in terms of managing projects and communication. We interact mainly through email and Slack.

What did you find most impressive about them?

They really excelled at creating high-fidelity UI designs and animations.

Are there any areas they could improve on?

Nothing comes to mind.

Do you have any advice for potential customers?

Give them the room to be creative and don’t micromanage them too much.

BACKGROUND

Please describe your company and position.

I am a department director for Abbr. Projects

Describe what your company does in a single sentence.

Strategic design studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Framer site develop
• Ease of use
• Smooth animations

SOLUTION

How did you find ++hellohello?

Online Search

Why did you select ++hellohello over others?

Talent

How many teammates from ++hellohello were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a Framer website including a clear CMS and smooth animations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Clear communication, fast response, and understanding the brief

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management, clear communication. They provide excellent transparency.

What was your primary form of communication with ++hellohello?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

highly skilled across all web design touch points

Are there any areas for improvement or something ++hellohello could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Operations Leader of an Arizona-based biotech company.

Describe what your company does in a single sentence.

Biotechnology Platform Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Design a website that matches our brand

SOLUTION

How did you find ++hellohello?

offline Conference

Why did you select ++hellohello over others?

• Pricing fit our budget
• Good value for cost
• good design language

How many teammates from ++hellohello were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design and development, with a content management system to create and edit articles. The website was built with Framer. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website has been praised by peers in the industry. It showcases our technology, the product offerings and applications. It provides information without overwhelming the user by using design elements to disperse the text and content into smaller elements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive to deadlines and demonstrated flexibility in adapting to changes in project requirements.

What was your primary form of communication with ++hellohello?

Email or Messaging App

What did you find most impressive or unique about this company?

Most important for us was we shared a common design language. The company delivered great quality work product, had great communication and project management and was committed to finding mutually acceptable solutions.

Are there any areas for improvement or something ++hellohello could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO of a healthcare company 

Describe what your company does in a single sentence.

Healthcare company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ++hellohello to accomplish?

• Create a visually beautiful website
• Convey complex information in an engaging way

SOLUTION

How did you find ++hellohello?

Online Search

Why did you select ++hellohello over others?

Liked their work

How many teammates from ++hellohello were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FIgma design of the website with dynamic elementss

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Visual design
• Dynamic elements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was effective and timely. ++hellohello is proactive in anticipating our needs and taking care of them.

What was your primary form of communication with ++hellohello?

Virtual Meeting

What did you find most impressive or unique about this company?

Their intuitive understanding of our requirements and able to deliver without significant back and forth.

Are there any areas for improvement or something ++hellohello could have done differently?

The pricing was a bit high. We felt they went a little faster into the finer details of the webdesign beyond the more impactful areas. They could have maintained their higher standards with every detail of the website.