Growspire Agency

BACKGROUND

Please describe your company and position.

I am the Director of Digital Design of Rephlexs

Describe what your company does in a single sentence.

Digital Product Design; Websites, Applications and Custom Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Growspire Agency to accomplish?

• UX Strategy
• UX Design

SOLUTION

How did you find Growspire Agency?

Upwork

Why did you select Growspire Agency over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Growspire Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Execute user research and deliver qualitative and quantitative reports before developing personas, user journeys, and information architecture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Client approvals and metric outputs after project launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great communication and work delivered ahead of time, with very comprehensive documentation and team availability across time zones.

What was your primary form of communication with Growspire Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were dedicated and provided great support.

Are there any areas for improvement or something Growspire Agency could have done differently?

None