Green Hat Web Solutions

BACKGROUND

Introduce your business and what you do there.
I'm the public director at a nonprofit political studies organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Green Hat Web Solutions?

Back in 2021 during a board meeting, it came to our awareness that our website wasn't functioning as desired. We also realized our former web administrator was pursuing a different career route. Given this, we started to search for a new service provider to upgrade our site while improving its look and functionality.

SOLUTION

What was the scope of their involvement?

Green Hat Web Solutions has redesigned our previously existing website and fixed hosting and functionality issues. It successfully migrated our website to WordPress and redesigned our website.

Since the initial contact with Green Hat was initially conducted by the former president of our organization, I am not clear about the earlier communication and details of the work flow. But when I took over the communication with Greenhat in 2022, Ryan (CEO) has been very responsive to our needs and have facilitated our communication with his team in delivering the service that we requested.

After redesigning our site, Green Hat Web Solutions has been responsible for its maintenance. The team supports us when we have needs

for instance, we need to periodically update the site to post conference/event announcements, newsletters, and photos. Whenever a need like this arises, we contact Green Hat Web Solutions for help. The designated team at Green Hat provides an ongoing service for our organization in this regard.

What is the team composition?

We have worked with Elena, Rachel, and Ken for our projects. Ryan has been the key point of contact.

How did you come to work with Green Hat Web Solutions?

Our organization's former president found Green Hat Web Solutions, I'm, therefore, not clear about the details.

What is the status of this engagement?

The engagement started in 2021, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Green Hat Web Solutions' redesign has met the needs of our organization and improved the site's functionality. Additionally, the team's work meets our expectations in maintaining the website and updating content for us as well.

How did Green Hat Web Solutions perform from a project management standpoint?

Overall, Green Hat Web Solutions delivers the work on time. We primarily communicate via email, and in rare cases, we talk over the phone. Ryan has been very responsive when we need help. Sometimes, when a team member isn't available for our time-sensitive needs, Ryan has stepped in and took care of our needs directly.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ryan is a fantastic point of contact, and I'm impressed at his responsiveness to our needs. 

What did you find most impressive about them?

I find Ryan's responsiveness and expertise most impressive about this company.

Are there any areas they could improve?

A long-term designated account manager will serve our organization's needs better.

Do you have any advice for future clients of theirs?

Just communicate about everything including timeline and quote of cost clearly upfront.

BACKGROUND

Introduce your business and what you do there.

I'm a marketing manager at a company that produces industrial equipment for foundry, mining, recycling, and material processing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Green Hat Web Solutions?

We needed technical support to manage our company's websites and other development projects. 

SOLUTION

What was the scope of their involvement?

Green Hat Web Solutions is responsible for managing our four different websites. The team also supports the design and development of new websites we've acquired for new brands. Green Hat Web Solutions supports major edits to existing sites as required using WordPress and different plug-ins.

What is the team composition?

We work with 2-3 teammates from Green Hat Web Solutions, including Ken (Web Developer & Co-Founder) and an account manager.

How much have you invested with them?

We spend around $30,000 yearly, although our quote depends on the services we request from Green Hat Web Solutions. 

What is the status of this engagement?

We've been working with Green Hat Web Solutions for around 10 years. Our engagement started before my employment at my company. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Green Hat Web Solutions has helped us develop new websites, and their work has been pretty impactful because we're a small team. The team has been helpful in getting our new sites up and running quickly using the content we've provided. 

How did Green Hat Web Solutions perform from a project management standpoint?

The team has met tight deadlines when creating new websites. Green Hat Web Solutions works with us to stay on or under budget and is good at managing work within our budget boundaries.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

All the team is great. We've worked with Ken the longest, and the account manager is also great to work with and very responsive.

What did you find most impressive about them?

Green Hat Web Solutions is receptive to our requests and changes.

Are there any areas they could improve?

I can't think of anything Green Hat Web Solutions can improve. 

Do you have any advice for future clients of theirs?

I suggest communicating with Green Hat Web Solutions and letting them know what you're looking to get out of their services, and they'll try their best to hit your goals. 

BACKGROUND

Introduce your business and what you do there.

I'm the executive VP of a B2B company that manufactures products for the lawn and garden industry. We have a line of concrete products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Green Hat Web Solutions?

We didn’t have a website for our concrete products line, so we needed help to develop a completely new one with product configuration and other features.

SOLUTION

What was the scope of their involvement?

Green Hat Web Solutions has helped us develop an e-commerce website for our concrete product line. Throughout the project, we've gone through a lot of different changes in the way we sell our products. Initially, this wasn't an e-commerce website because our products were very complex. For example, not everything had a certain SKU.

Therefore, they first developed an initial website for us. After some time, our CEO met with a marketing person from another company, who sold us a web development package. Thus, we went to this other company, and they redid our website. That website wasn't great, so we went back to Green Hat Web Solutions to take over it.

Still, Green Hat Web Solutions has helped us work through all those challenges on the data side. Moreover, they've been instrumental in the graphic design side of this project. Their team has guided the design process with just our general oversight.

The website development side has also required a lot of custom development work. Although Green Hat Web Solutions has built this new site from scratch, I don't know the technologies they've used. Now, they provide hosting and maintenance.

As for the website's core features, the most important ones are those useful for our customers. These features include different attributes and filtering methods for our products. Our products have different sizes and characteristics, so it was somewhat complicated to create these different filters. Nonetheless, Green Hat Web Solutions has developed great sliders and filters based on attributes like height, weight, diameter, and color.

What is the team composition?

Green Hat Web Solutions has a decent-sized team. I have a project manager assigned to our account, but the owners and IT engineers also work on our project.

How much have you invested with them?

We've spent around $150,000–$160,000.

What is the status of this engagement?

We began working with them in January 2019, and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The initial website that Green Hat Web Solutions created for us was fantastic — I wish we had never gone to that other company. Now, we're seeing success in the amount of incoming orders from our wholesale customers. Thanks to our new site, it's easy to find and order products, so we no longer have to create product catalogs.

How did Green Hat Web Solutions perform from a project management standpoint?

Having a main point of contact from Green Hat Web Solutions has been great. They're great and easy to work with, and their communication is amazing. I've worked with other companies on similar projects, and working with Green Hat Web Solutions is very simple. We mainly communicate via email and have occasional phone calls.

What did you find most impressive about them?

Green Hat Web Solutions' overall knowledge of web development, B2B e-commerce, and web design is impressive. Their owners have an artistic background, so they're very creative and understand what customers want and need to see; they have great design sense.

Other companies might have great design sense, but their functionality development doesn't pair up with the design. Green Hat Web Solutions is great at understanding both sides.

Are there any areas they could improve?

I can't think of any constructive criticism or areas of improvement for Green Hat Web Solutions. They work really well, offer quick responses, and are quick to make changes and edits when needed.

Do you have any advice for future clients of theirs?

Be upfront and spend a lot of time providing clear ideas for what you're looking for so that you can lead them in the right direction. Provide them with as much information as possible so that they can hone in on what the customers want. Narrowing down your ideas and spending time on defining details like components and colors will set them off in the right direction.

BACKGROUND

Please describe your company and position.

I am the Board President of Little Lights Christian Early Learning Center

Describe what your company does in a single sentence.

Little Lights Christian Early Learning Center provides a rich learning environment with loving teachers who engage children's interests and support them in discovery and skill-building.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Green Hat Web Solutions to accomplish?

• To create an engaging website to draw prospective parents
• To give me options of choice on format, design, & function
• To meet my specific needs of site design and forms
• Created with a fresh look, in a clear to read & navigate format

SOLUTION

How did you find Green Hat Web Solutions?

Referral

Why did you select Green Hat Web Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Green Hat provided us input on website design options, recommendations on content, video & audio display, business forms design that met our school's needs. All great input! Green Hat heard our requests on specifics and responded by including these details on our website making it user friendly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our current customers complimented our new website for design, ease in navigating, and informative. Prospective customers found it easy to contact us through the website as well as view the information they were looking for. Green Hat demonstrated for me how I, too, can make updates to the content on our website. We were VERY pleased with the end result and our partnership in the process!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Green Hat handled every interaction professionally. They took the time to hear of our preferences and offered options to meet those. The website work was completed on time. We were given time to review the website, checking its functionality, to see if there were any tweaks needed. One item we missed seeing and when it came to our attention Green Hat addressed it promptly.

What was your primary form of communication with Green Hat Web Solutions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Green Hat Web Solutions' representatives were personable, knowledgeable, and prompt in their work. We also appreciated their thoughtful recommendations.

Are there any areas for improvement or something Green Hat Web Solutions could have done differently?

Well done in all areas.

BACKGROUND

Introduce your business and what you do there.

I am an interior designer at an interior design firm. I wear a lot of hats here, but my main position is procurement; I also handle all of the website stuff.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Green Hat Web Solutions?

They have maintained our website for many years and updated it when asked.

SOLUTION

What was the scope of their involvement? 

In addition to maintaining the website, Green Hat Web Solutions did a complete site redesign at the beginning of last year. As we are an interior design firm, our website is very image heavy, which can make it really slow. Our main priority has been that it is fast and technically sound.

There has been a lot of collaboration between our teams regarding the website. We've had phone calls so Green Hat Web Solutions could get a general idea of what we're looking for, and they send us mock-ups of what they think we're asking. We then make revisions and send them back. 

What is the team composition?

I would guess there are at least five people, but I don’t know exactly.

How did you come to work with Green Hat Web Solutions?

It was through a personal connection from another business relationship. Someone at Green Hat Web Solutions worked with us in a different capacity in another business relationship.

How much have you invested in them?

We’ve spent around $64,000 since 2015.

What is the status of this engagement?

We started working with them in 2015, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've done such an amazing job that I am happy to spend the time to do this review. Our domain authority increased after the new site launched, and it looks so much better. The site is fast, and it’s incredible from a technical standpoint, which is important for our Google ranking.

How did Green Hat Web Solutions perform from a project management standpoint?

We change our minds a lot, and they’ve been really patient with us. Green Hat Web Solutions has been able to deliver everything on time and within budget. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Yes, we’d like to shout out  Ryan (CEO & Co-Founder), Ken (Web Developer & Co-Founder), and their team. They have been around the whole time we have been with them. 

What did you find most impressive about them?

We have been impressed with their ability to deliver such a fast and technically sound site. I’m sure we are not their largest client, but they always take really good care of us.

Do you have any advice for potential customers?

Make sure you’re very communicative. A lot of times, collaborations break down because the person hiring doesn’t do what they need to do. Be prepared to communicate.

BACKGROUND

Introduce your business and what you do there.

I’m the director of e-commerce and digital marketing for a global premium pet food company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Green Hat Web Solutions?

We were looking to update and develop new sites for audiences in APAC, including Hong Kong, Taiwan, and China.

SOLUTION

What was the scope of their involvement?

Green Hat Web Solutions helped us develop Chinese-localized websites with custom blogs to extend our reach. We provided them with all the website content and visual framework to create the Chinese websites based on our other international sites.

The result was a consumer-facing WordPress-based platform to inform users about our pet products and educate them on nutrition and training. Moreover, their team helped us improve our SEO rankings through keyword research and implementation related to pet care.

What is the team composition?

Our main point of contact was Ryan (CEO & Co-Founder), Ken (Web Developer & Co-Founder), Paulo (Technical Lead), and John (Web Developer & Account Manager).

How did you come to work with Green Hat Web Solutions?

We came across Green Hat Web Solutions through a referral from a trustworthy partner. We hired them because they were highly responsive regarding our requests.

How much have you invested with them?

We invested somewhere between $30,000–$40,000.

What is the status of this engagement?

We worked together from November 2020–June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Green Hat Web Solutions helped us improve our traffic and SEO ranking through their web and content development services. They ensured we had the correct product information for specific topics in the regions we were trying to reach.

How did Green Hat Web Solutions perform from a project management standpoint?

They performed well from a project management perspective, strictly adhering to our deadlines and budget. We typically communicated through Zoom and email.

What did you find most impressive about them?

We were impressed with their ability to manage complex situations and deliver a simple and streamlined solution.

Are there any areas they could improve?

I don’t have any constructive feedback for the team.

Do you have any advice for potential customers?

I recommend being clear and upfront with the scope of your project.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of RiNo Carpet Cleaning & More LLC, a carpet and upholstery cleaning company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Green Hat Web Solutions?

I had a website that was giving me problems in allowing my future customers to contact me through it or even loading it, so I needed a nicely organized platform that could be up and running all the time through secure hosting.

SOLUTION

What was the scope of their involvement?

Green Hat Web Solutions provided WordPress web development and design services. The team cleaned and improved our existing site’s coding and migrated the platform to solve the problem that kept it from running properly. Moreover, they helped us fix our contact page so that users could request a call or an estimate from us.

In addition, I wanted to market my business better, so Green Hat Web Solutions edited our SEO pages for Google and social media and came up with keywords, suggestions, and opportunities to expand my market target.

The main project ended, but they continued working with us on hosting and maintaining our site to keep it up and running all the time.

What was the team composition? 

I worked with around five members of Green Hat Web Solutions’ team, including Ryan (CEO & Co-Founder), who was my main point of contact. I also worked with Bruna (UI/UX Designer), Ken (Co-Founder), John (Web Developer & Account Manager), and Elena (Project Manager).

How did you come to work with Green Hat Web Solutions?

I knew Ryan from before but didn’t know all of the services he offered. After a long search for a partner, I learned about Green Hat Web Solutions’ work and decided on them because they seemed like the best option.

How much have you invested with them?

We spent $2,900–$3,000 with them for this project, excluding the monthly website hosting payment of $110 for four months.

What is the status of this engagement?

We worked together on this project from August 2020–February 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I didn't know much about the IT sector, but as soon as I started working with Green Hat Web Solutions, I stopped having problems. In addition, I started getting more online work and estimate requests thanks to the new contact page. Moreover, I got more social media posts, especially on Google. Overall, I had a great experience working with them.

How did Green Hat Web Solutions perform from a project management standpoint?

Green Hat Web Solutions' project management was great. The team was faster than we expected and always on top of everything. Regarding communication, we used email.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Ryan was very helpful throughout the project.

What did you find most impressive about them?

Green Hat Web Solutions' team was super responsible; whenever I needed some help with our website, they got to me right away and explained everything in a way I could understand.

Are there any areas they could improve?

I didn't think they could improve anything because everything was fine from my point of view.

Do you have any advice for potential customers?

Ryan is very helpful and has a lot of knowledge about social media marketing for your business, so I suggest getting in touch with him so he can lead you in the right direction with your decisions.

BACKGROUND

Please describe your company and position.

I am the CMO of Valiant Living

Describe what your company does in a single sentence.

Mental health and addiction treatment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Green Hat Web Solutions to accomplish?

• Green Hat Web Solutions provided improvements to the websites’ mobile experience and performance, which increased the CoreWebVital scores of the sites. Green Hat Web Solutions also provides ongoing WordPress management and maintenance services.

SOLUTION

How did you find Green Hat Web Solutions?

Referral

Why did you select Green Hat Web Solutions over others?

Referred to me

How many teammates from Green Hat Web Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Green Hat Web Solutions provided improvements to the websites’ mobile experience and performance. Green Hat Web Solutions also provides ongoing WordPress management and maintenance services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased the CoreWebVital scores of the sites. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely delivery and exceptional response times.

What was your primary form of communication with Green Hat Web Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

They had a high level of knowledge and professionalism

Are there any areas for improvement or something Green Hat Web Solutions could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Psychoanalyst/Psychologist of a healthcare company

Describe what your company does in a single sentence.

Provides psychotherapy and psychoanalysis to children, adolescents and adults.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Green Hat Web Solutions to accomplish?

• To update my website
• To provide updated graphics for my website

SOLUTION

How did you find Green Hat Web Solutions?

Referral

Why did you select Green Hat Web Solutions over others?

Referred to me

How many teammates from Green Hat Web Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Worked with me to update the content and the graphics of my website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The staff assigned to my project responded promptly to my requests 95% of the time. They were patient and provided consistent follow-up when I didn't respond promptly to them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were on time. They responded promptly to my needs.

What was your primary form of communication with Green Hat Web Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their interest in helping me.

Are there any areas for improvement or something Green Hat Web Solutions could have done differently?

No.