Glenntech LLC

BACKGROUND

Please describe your company and position.

I am the HealthCare admin of Better Life Home Care Agency

Describe what your company does in a single sentence.

My Company provide high quality home care services to the clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glenntech LLC to accomplish?

• First goal was to sponsor my Visa.
• Second goal was to have a job related to my field.

SOLUTION

How did you find Glenntech LLC?

Referral

Why did you select Glenntech LLC over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary responsibilities include greeting patients upon arrival, managing the client intake process, and maintaining accurate, up-to-date patient records using HHA Exchange software. Key deliverables involve timely scheduling of home assessments, efficient coordination of caregiver assignments based on client needs and availability, and ensuring accurate documentation of all care activities. The position requires serving as the first point of contact for clients and families, delivering exceptional customer service through phone and email communication. Duties also include conducting thorough client assessments, developing personalized care plans, and regularly reviewing and updating them in response to changing health conditions. The role involves ongoing monitoring of care quality, maintaining strong relationships with clients and caregivers, and resolving any scheduling or service concerns. Additional responsibilities include ensuring compliance with regulatory requirements, assisting in caregiver training and performance evaluations, and collaborating with healthcare professionals and the billing department to support client well-being and accurate invoicing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to several measurable outcomes demonstrating success and progress. Client intake processing time was reduced significantly, improving onboarding efficiency and ensuring faster service delivery. Caregiver-to-client matching accuracy increased, resulting in higher satisfaction and fewer reassignments. Regular updates to care plans ensured 100% compliance with care standards, while missed appointments dropped due to improved scheduling coordination. Additionally, accurate record-keeping and timely invoicing enhanced regulatory compliance and reduced billing errors, contributing to overall operational effectiveness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective and organized, with deliverables consistently completed on time. They maintained clear communication.

What was your primary form of communication with Glenntech LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find most impressive about Glenntech is their professionalism, efficiency, and strong support throughout the staffing process. They demonstrated a deep understanding of both client needs and candidate qualifications, ensuring a smooth placement experience. Their communication was consistent and responsive, addressing any questions or concerns promptly.

Are there any areas for improvement or something Glenntech LLC could have done differently?

Nothing