GITS

BACKGROUND

Please describe your company and position.

 I am the Senior Retail General Manager of a retail company 

Describe what your company does in a single sentence.

Renowned for its commitment to fostering a dynamic and supportive workplace, takes pride in its certification as a 'Great Place to Work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?
We hired GITS to help us scale our development team quickly by providing skilled IT professionals through staff augmentation. Our goal was to boost our technical capacity, meet tight project deadlines, and maintain high-quality standards without overburdening our internal resources.

SOLUTION

How did you find GITS?

• Referral
• Clutch Site

Why did you select GITS over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved augmenting our software development team with experienced GITS engineers who could contribute immediately to our ongoing projects. Their responsibilities included:

Collaborating with our internal team on backend and frontend development

• Writing clean, maintainable code based on project specifications
• Conducting code reviews and unit testing
• Troubleshooting and resolving technical issues
• Participating in sprint planning and daily stand-ups
• Key deliverables included fully functional and tested code modules, timely bug fixes, performance optimizations, and regular progress updates that aligned with our agile development milestones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in several measurable outcomes that demonstrated success, including:

• A 25% acceleration in our development timeline
• Successful deployment of multiple new features within scheduled sprints
• A marked reduction in post-deployment issues due to improved code quality
• Increased team efficiency and smoother workflow integration thanks to GITS engineers’ adaptability and technical expertise

These outcomes collectively contributed to a more streamlined and productive development process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS showcased strong project management capabilities throughout the engagement. Their team maintained clear communication, regularly updated us on progress, and actively participated in our sprint planning sessions. 
They consistently delivered assigned tasks on time and were very responsive to our changing requirements, quickly adjusting priorities as needed. Their professionalism and flexibility made the collaboration smooth and effective.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about GITS was the exceptional quality of their engineers and how seamlessly they integrated with our team. Their ability to quickly understand our systems, contribute meaningful solutions, and maintain a high level of productivity with minimal oversight was truly impressive. Their professionalism, technical depth, and collaborative spirit set them apart.

Are there any areas for improvement or something GITS could have done differently?

There were no areas for improvement during our engagement with GITS. Their team was proactive, reliable, and consistently delivered high-quality work. They exceeded our expectations in both performance and collaboration.

BACKGROUND

Please describe your company and position.

 I am the director of a professional services company. 

Describe what your company does in a single sentence.

Our company is a specialized professional services firm of Big 4 alumni and industry executives. Our team of highly experienced professionals helps financial executives with their most complex and significant matters, including financial accounting and operations, IPO and M&A services, digital solutions, and managed services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?

• We hired GITS to develop a custom software solution tailored specifically to our operations in the Information and Technology Services industry. Our main goals were to streamline internal workflows, improve system integration across departments, and create a more efficient platform for managing client data and service requests. We needed a partner who could understand our industry needs and deliver a scalable, secure, and user-friendly system and GITS came highly recommended for exactly that.

SOLUTION

How did you find GITS?

• Online Search
• Clutch Site

Why did you select GITS over others?

• Pricing fit our budget
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GITS developed a custom software platform with full-stack development, UI/UX design, secure database integration, and seamless system connections. They managed end-to-end delivery  from planning and development to testing, deployment, and ongoing support  ensuring everything aligned with our business needs and industry standards. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new software greatly improved our operational efficiency. Ticket resolution times became much faster, and system integration helped reduce a lot of manual work. We also noticed a clear boost in client satisfaction thanks to quicker responses and better service tracking. Overall, it enhanced both productivity and service quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS demonstrated excellent project management throughout. They maintained clear communication, provided regular progress updates, and ensured every milestone was met on time. Whenever we had questions or needed adjustments, they responded quickly and professionally. Their team was flexible, attentive, and genuinely committed to meeting our expectations at every stage.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about GITS was their deep understanding of our industry and their ability to translate our needs into practical, effective solutions. Their technical expertise, combined with a proactive and client-focused approach, made the entire experience smooth. They truly felt like an extension of our own team.

Are there any areas for improvement or something GITS could have done differently?

Overall, we were very satisfied with GITS. If anything, more detailed documentation during the early stages would have been helpful for internal reference. However, their team was always available to clarify and support us whenever needed, so it never became a major issue.

BACKGROUND

Please describe your company and position.

I am the Director of a healthcare company

Describe what your company does in a single sentence.

We deliver secure, user-friendly telehealth solutions to connect patients with healthcare providers remotely.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?

• We needed to modernize our platform with better scalability, HIPAA-compliant features, and seamless integrations

SOLUTION

How did you find GITS?

• Online Search
• Clutch Site

Why did you select GITS over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GITS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GITS didn’t just tweak things they gave our platform a full digital makeover. Here’s the highlight reel:

Patient & Provider Portals: They rebuilt both from the ground up (React.js for the frontend, Node.js for the backend), making them actually enjoyable to use.

Video Consultations: Integrated a rock-solid video API that doesn’t freeze at the worst possible moment ("Can you repeat that, Doctor? My screen just pixelated your face into a Picasso painting.").

Scheduling & Payments: Automated the chaos of appointments and billing, so admins no longer need to juggle spreadsheets like circus performers.

Security Overhaul: Ran audits tighter than a hospital’s hand-sanitizer policy to ensure we stayed HIPAA-compliant.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The numbers don’t lie:

Pages load 40% faster (which, in internet time, is the difference between "meh" and "whoa").

30% more patients actually logging in instead of rage-quitting after two clicks.

Zero security disasters no shady data breaches, no frantic midnight emails. Just smooth, uneventful compliance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS ran the project like a well-oiled machine Agile workflows, clear Jira boards, and weekly updates that actually made sense (no corporate jargon bingo). Deadlines? Hit them. Last-minute "oh-crap" requests? Handled without the passive-aggressive sigh. They even anticipated snags we didn’t see coming, which was equal parts impressive and slightly eerie.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They actually listened. So many dev shops nod along, then build what they think you need. GITS asked smart questions, pushed back when our ideas were half-baked (politely, of course), and delivered solutions that felt tailor-made. Also, their UI/UX designer deserves a raise our platform went from functional to "wait, this is kinda nice."

Are there any areas for improvement or something GITS could have done differently?

Initial onboarding took longer than expected, but they compensated with extra support later.

BACKGROUND

Please describe your company and position.

 I am the Owner of an ecommerce company 

Describe what your company does in a single sentence.

We believe that everyone should feel special, valued and loved. We believe that the smallest acts of kindness can have a profound effect on someone’s happiness and mental wellbeing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?
We hired GITS to develop AI-driven features for our eCommerce platform, mainly focused on personalized product recommendations, customer behavior analysis, and dynamic pricing. The goal was to enhance UX, improve conversions, and automate parts of our sales funnel using machine learning. We expected a partner who could guide us with both technical execution and strategic insights, but unfortunately, things didn’t go as planned.

SOLUTION

How did you find GITS?

• Online Search
• Clutch Site

Why did you select GITS over others?

• Great culture fit
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involved building AI-based recommendation engines, integrating customer behavior tracking, and setting up predictive analytics to support dynamic pricing. GITS was also supposed to deliver a dashboard for insights and provide API integration with our existing platform. Key deliverables included functional AI models, clean documentation, a user-facing recommendation module, and basic post-launch support. While parts were delivered, most components lacked accuracy, polish, and reliability, falling short of what was promised.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were very few measurable outcomes that showed real progress or success. The AI recommendations were often irrelevant, the analytics dashboard was incomplete, and the models didn’t improve over time as expected. We saw no meaningful uplift in customer engagement or conversions, which was the entire point of the project. It felt more like a rushed proof of concept than a production-ready solution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was inconsistent and at times disorganized. Milestones were missed without clear explanations, and communication was reactive rather than proactive. We had to follow up constantly to get updates or clarify what was being worked on. When issues were raised, the responses were often vague or delayed. Overall, it felt like they weren’t fully aligned with our needs or the urgency of the project timeline.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

At the beginning, their proposal and enthusiasm around AI sounded impressive. They seemed confident and eager to take on a complex project, and their pricing was competitive. On paper, it looked like they had the right experience. Unfortunately, that early impression didn’t carry through to the actual execution, which made the contrast between expectation and delivery even more disappointing.

Are there any areas for improvement or something GITS could have done differently?

First, they need to manage expectations better, what they promised and what they delivered were very different. Their communication and project tracking processes need serious work; we felt out of the loop for most of the project. Most importantly, they should focus on delivering real, functional results instead of just ticking boxes. A stronger QA process and more accountability would’ve made a huge difference.

BACKGROUND

Please describe your company and position.

 I am the VP, Marketing and Development of a non-profit company 

Describe what your company does in a single sentence.

Project Concern International (PCI), a Global Communities Partner, is a global development organization that drives innovation from the ground up to enhance health, end hunger and overcome hardship—resulting in meaningful and measurable change in people’s lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?

• We partnered with Global IT Solutions to develop an AI-powered platform that could help us better understand and support the communities we serve. As a nonprofit, we needed an intelligent system that could analyze large volumes of data—donor trends, volunteer engagement, and impact metrics, so we could make smarter, faster decisions with limited resources.

SOLUTION

How did you find GITS?

• Online Search
• Clutch Site

Why did you select GITS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GITS came highly recommended, and they didn’t disappoint. Their team guided us from strategy and data structuring to AI model development and deployment. The solution they delivered uses machine learning to predict donation patterns, recommend engagement strategies, and generate insightful reports for our team and stakeholders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

What truly impressed us was how they aligned the technology with our mission. They weren’t just focused on building something complex—they focused on building something meaningful. Their understanding of both tech and social impact made them the perfect partner for this project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Global IT Solutions’ project management was exceptional from day one. They maintained clear timelines, provided regular updates, and ensured every phase of the AI development stayed on track. Even when we needed to adjust priorities mid-project, their team was flexible and quick to adapt without losing momentum. Communication was consistent, and they always made sure we felt heard and supported. Their responsiveness and professionalism made the entire process smooth and collaborative.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Global IT Solutions was their ability to combine deep technical expertise with a genuine understanding of our nonprofit mission. They didn’t just build an AI solution, they made sure it aligned with our goals, values, and long-term impact. Their team brought thoughtful insights to the table, often suggesting improvements we hadn’t considered. It truly felt like they were invested in our success, not just completing a project.

Are there any areas for improvement or something GITS could have done differently?

There were no areas for improvement from our experience. GITS delivered exactly what we needed, on time and with great attention to detail. Their team was professional, communicative, and fully aligned with our goals throughout the project. We couldn’t have asked for a better development partner.

BACKGROUND

Please describe your company and position.

 I am the Founder of an education company 

Describe what your company does in a single sentence.

My company provides in-person, project-based technology education to the K-12 ecosystem through curriculum, instruction, and training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?

• We partnered with GITS to build a custom software platform tailored for our online education services. Our goal was to improve how students access course materials, track their learning progress, and interact with instructors in a digital learning environment.

SOLUTION

How did you find GITS?

• Online Search
• Clutch Site

Why did you select GITS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GITS handled the full development cycle, including platform design, backend architecture, frontend development, and integration with video conferencing tools and LMS systems. They also implemented user roles for students, teachers, and admins, and built real-time dashboards for progress tracking and performance analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the platform, we saw a significant increase in user engagement and a smoother learning experience across the board. Instructors found it easier to manage classes, and students responded positively to the intuitive design. System uptime and overall stability have also improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS consistently met deadlines and maintained open lines of communication. Their team provided regular updates, and any feedback or adjustments we had were addressed quickly and effectively. They were flexible, dependable, and genuinely easy to work with.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of the education space was impressive. GITS went beyond development—they offered ideas and improvements that added real value to the platform. Their technical team is highly skilled, and their commitment to quality and security really stood out.

Are there any areas for improvement or something GITS could have done differently?

Honestly, no. The project was handled with great care and professionalism. We’ve already decided to continue working with them for future feature upgrades and ongoing support.

BACKGROUND

Please describe your company and position.

 I am the Chief Executive Officer of an information technology company 

Describe what your company does in a single sentence.

We are an information and technology services company that provides digital transformation solutions, including cloud integration, enterprise software development, and infrastructure support, to clients across various industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?
We hired GITS to provide experienced IT professionals through staff augmentation to support our ongoing software development projects, enhance our in-house technical capabilities, and accelerate project delivery timelines without compromising quality.

SOLUTION

How did you find GITS?

• Referral
• Clutch Site

Why did you select GITS over others?

• Good value for cost
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved GITS augmenting our in-house development team with highly skilled software engineers specializing in backend and frontend development. The engagement included:

• Integrating GITS engineers into our agile workflow
• Supporting development of new features for our enterprise application
• Conducting thorough code reviews and unit testing
• Assisting with system maintenance and performance optimization
• Participating in sprint planning and daily stand-ups
• Key deliverables included fully developed and tested software modules, performance improvements across our platform, and ongoing technical support throughout the engagement period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's measurable outcomes included a 30% reduction in our development cycle time, a noticeable improvement in code quality due to consistent review and testing, and the successful delivery of several key product features ahead of schedule. Additionally, our team’s overall productivity increased, thanks to the seamless collaboration with GITS engineers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS demonstrated excellent project management throughout the engagement. Their team was highly organized, communicative, and responsive to our needs. They adapted quickly to our internal processes and ensured that all assigned tasks and deliverables were completed on time. Their proactive approach and willingness to accommodate changes made collaboration smooth and efficient.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about GITS was the quality of their talent and how quickly their engineers integrated with our team. Their technical expertise, strong work ethic, and clear communication stood out. They didn’t just fill gaps—they added real value by bringing fresh ideas and consistently delivering high-quality work with minimal oversight.

Are there any areas for improvement or something GITS could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

 I am the Talent Acquisition Director of an apparel company.

Describe what your company does in a single sentence.

It is a house of iconic brands, it is the largest specialty apparel company in America. Its Old Navy, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?

• We hired GITS to develop a modern, user-friendly website for our retail business. Our main goals were to improve the online shopping experience, boost customer engagement, and streamline backend operations such as product updates, inventory management, and order tracking.

SOLUTION

How did you find GITS?

• Online Search
• Referral
• Clutch Site

Why did you select GITS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GITS designed and developed a fully responsive e-commerce website for our retail business, integrating a secure payment system, real-time inventory tracking, and an easy-to-use admin dashboard. They also provided SEO optimization, post-launch support, and staff training, ensuring the final product aligned with our goals and delivered a seamless user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new website developed by GITS, we saw a 40% increase in online sales within the first two months. Website traffic grew significantly, bounce rates dropped by 25%, and customer engagement improved notably. The streamlined backend also reduced order processing time and improved overall operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS demonstrated excellent project management throughout. They delivered all milestones on schedule and maintained clear, consistent communication. Their team was highly responsive to our feedback and quickly adapted to any changes or additional requests. We always felt supported and informed at every stage of the development process.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about GITS was their combination of technical expertise and genuine commitment to our success. They approached the project like true partners—offering innovative ideas, anticipating challenges, and ensuring every detail aligned with our business goals. Their professionalism, flexibility, and customer-first mindset truly set them apart.

Are there any areas for improvement or something GITS could have done differently?

There were no areas for improvement. GITS delivered a flawless experience from start to finish, meeting all our expectations with professionalism, efficiency, and quality.

BACKGROUND

Please describe your company and position.

I am the Water Corporation of Water Corporation

Describe what your company does in a single sentence.

We’re the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation. Our services, projects and activities span over 2.6 million square kilometres. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?

• We hired GITS to handle our customer support operations for the Water Corporation. Our main goals were to improve response times, ensure round-the-clock availability for customer inquiries, and enhance the overall satisfaction of our service users through a reliable and professional call center team.

SOLUTION

How did you find GITS?

Online Search

Why did you select GITS over others?

• Pricing fit our budget
• Good value for cost

How many teammates from GITS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GITS handled a full-scale web development project for us at the Water Corporation, aimed at transforming our outdated digital presence into a modern, efficient platform. Their work included front-end and back-end development, system integration, and UX design tailored specifically for utility service users. Key deliverables were a fully responsive website, a customer self-service portal, real-time service tracking tools, integration with billing and CRM systems, and a user-friendly content management system for our internal teams to easily update and manage web content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website developed by GITS, we’ve seen clear improvements in both performance and user engagement. Customer satisfaction scores related to online services have gone up, website traffic has increased significantly, and the number of service requests handled online—without requiring a call—has more than doubled. Internal teams also report faster content updates and fewer technical issues. Overall, the project made our digital operations smoother, more efficient, and much more aligned with what our customers expect today.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS demonstrated excellent project management throughout the entire engagement. They maintained clear communication, set realistic timelines, and consistently met every milestone as scheduled. Their team was highly responsive, always available to address our questions or make quick adjustments when needed. They kept us in the loop with regular progress updates and were proactive in solving issues before they became problems. It genuinely felt like a partnership rather than just a service provider relationship.

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about GITS was their deep understanding of both web development and the specific needs of the utility industry. They didn’t just build a site—they took the time to understand our customers, our internal workflows, and our goals. Their ability to translate complex requirements into a clean, intuitive, and high-performing digital experience was truly impressive. Plus, their team brought a level of professionalism, creativity, and commitment that made the entire process feel smooth and collaborative.

Are there any areas for improvement or something GITS could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Director of an IT consulting and staffing company.

Describe what your company does in a single sentence.

We are a certified Women's Business Enterprise (WBE) headquartered in the dynamic hub of Silicon Valley. We are a full-service IT and creative consulting and staffing services firm where we live our passion for the people behind the technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GITS to accomplish?

• We hired GITS to help us develop a custom software platform tailored specifically to the unique demands of the Commodity Trading and Procurement sector. Our goal was to streamline internal operations, improve data visibility, and create a more intuitive user interface for our trading and risk management teams.

SOLUTION

How did you find GITS?

• Online Search
• Referral

Why did you select GITS over others?

• Good value for cost
• Company values aligned

How many teammates from GITS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with GITS involved building a fully customized software solution to support our operations, from trade capture to logistics and reporting. They developed both the front and back end, integrated external APIs, and ensured seamless data flow with our ERP systems. GITS tailored everything to match our specific workflows, which added real value. Their team was responsive, professional, and easy to work with throughout the project, providing continued support even after the initial launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were clear almost immediately. Our team was able to process trades and manage contracts much faster, with significantly fewer manual errors. Reports that used to be time-consuming became easily accessible and much more reliable. The system also improved communication across departments by centralizing key information in one place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GITS handled the project with a high level of professionalism and organization. They set clear timelines from the beginning and consistently delivered milestones on schedule. Communication was smooth throughout they kept us updated regularly and were quick to adjust if our priorities shifted. What really stood out was how responsive they were to our feedback. Whether it was a last-minute change or a technical question, they always made us feel heard and supported. 

What was your primary form of communication with GITS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about GITS was their deep understanding of both technology and the specific needs of our industry. They didn’t just build what we asked they took the time to understand why we needed it and often suggested smarter, more efficient ways to achieve our goals. Their ability to combine technical expertise with real business insight really set them apart. 

Are there any areas for improvement or something GITS could have done differently?

no