# GiaSpace GiaSpace Reviews (3), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 0 connections joined GiaSpace's Network [Visit Website](https://giaspace.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/giaspace) **Fast, Friendly, First-Time Fix** GiaSpace launched in 2005 as a Florida-based, full-service IT & Security Provider, specifically designed to bring Enterprise Quality IT Services to Small and Mid-Size Businesses. Sure, I could tell you about our certifications, decades of experience and our competitive pricing, all of which are true, but that’s not why we do what we do. We do it because we know that, in today’s competitive, digitally-driven marketplace, every business regardless of size needs and deserves the tools, technologies, service and support we provide. ## Company Information - Minimum project size: $5,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 3 Locations: - Gainesville, FL (Headquarters) - Orlando, FL - Fort Lauderdale, FL - Founded in 2005 - 5 timezones: Pacific Standard Time (PST), Mountain Standard Time (MST), Central Standard Time (CST), Eastern Standard Time (EST), Puerto Rico and US Virgin Islands Time (PRT) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% IT Managed Services - 35% Cybersecurity - 10% IT Strategy Consulting - 5% Cloud Consulting & SI ### Focus Areas - Cybersecurity focus: - 65% Breach Detection & Incident Response - 15% Digital Forensics & Auditing - 10% Identity & Access Management - 5% Cybersecurity Expert Testimony - 5% Threat/Attack Simulations - Cybersecurity Technologies: - 40% Auth0 - 35% OneLogin - 25% Okta - IT Managed Services Focus: - 40% Help desk - 20% Managed Hosting Services - 15% Security - 5% Disaster Recovery - 5% Governance & Compliance Assessments - 5% Hardware - 5% Network - 5% Telecom ### Industries - 5% Construction - 30% Manufacturing - 5% Other industries - 15% Financial services - 10% Government - 5% Advertising & marketing - 10% Business services - 10% Medical - 10% Legal ### Clients - 80% Small Business (<$10M) - 20% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: GiaSpace offers competitive pricing, with clients investing between $10,000–$250,000 depending on the project scope. Customers note high value for cost, citing efficient service and strong project management, which consistently meets or exceeds expectations. **Most Common Project Size**: Less than $10,000 based on 3 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: Less than $10,000 based on 3 reviews - Cybersecurity: $1,000,000 to $9,999,999 based on 1 review - Other IT Consulting and SI: $1,000,000 to $9,999,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### GiaSpace Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - Timely (2 mentions) - Accessible (1 mentions) - Efficient (1 mentions) - Hard working (1 mentions) - High-quality work (1 mentions) - Knowledgeable (1 mentions) - Personable (1 mentions) - Understands their clients' needs (1 mentions) - Unique expertise (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Effective Security Solutions** GiaSpace provides robust cybersecurity measures, including phishing problem resolution, firewall monitoring, and intensive security training for employees, ensuring a secure IT environment. **Exceptional Managed IT Services** Multiple clients commend GiaSpace for providing comprehensive managed IT services, including server monitoring, hardware and software installation, and cybersecurity. They handle both on-site and off-site services effectively. **Cost-Effective Services** Clients highlight GiaSpace's cost-efficiency, noting that their services are competitively priced while still delivering high-quality results. They are seen as providing excellent value for money. **Customer-Centric Approach** GiaSpace is lauded for their understanding of client needs and going above and beyond to meet them. Their customer service is described as outstanding, personable, and knowledgeable. **No Areas for Improvement** Clients generally did not identify any areas where GiaSpace could improve, indicating high levels of satisfaction with the services provided. There were no significant negative comments or constructive criticism. **High Responsiveness** Clients note that GiaSpace responds to issues within minutes and often resolves problems before clients even notice them. They are available for support on weekends and off-hours if needed. **Competent and Available Team** GiaSpace’s team is described as highly competent and available. They are well-organized and use PSA tools effectively to manage their activities, ensuring smooth operations. **Strong Project Management** GiaSpace excels in project management, staying on budget and using effective communication tools like Slack, Quip, and HelpDesk systems. Their responsiveness and timely solutions are highly praised. ### GiaSpace Reviews #### IT Services & Cybersecurity for Pharmaceutical Company (Featured Review) **The Project** - Services: Cybersecurity, IT Managed Services, Other IT Consulting and SI - Project size: $1,000,000 to $9,999,999 - Project length: July 2010 - Ongoing **Project Summary**: GiaSpace has provided managed IT services and cybersecurity to a pharmaceutical company for many years. Their scope includes server monitoring, hardware and software installations, security training, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, ECI Pharmaceuticals - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 1, 2022 **Feedback Summary**: GiaSpace has supported the client’s expansion seamlessly, and the client hasn’t experienced downtimes on more than one occasion in almost 12 years. The team is extremely responsive, available, cost-efficient, knowledgeable, and solutions-oriented, and their customer service is outstanding. "“GiaSpace runs extremely efficiently and works around the clock to fix any IT issues we come across.”" **BACKGROUND** Introduce your business and what you do there. I’m the president of ECI Pharmaceuticals and BioRamo, two prescription drug manufacturing companies located in South Florida. We manufacture solid-dose, semi-solid, and liquid oral solutions. ECI Pharmaceuticals focuses mostly on solid-dose drugs, such as tablets, capsules, and powder-filled pills, while BioRamo focuses on oral solutions and semi-solid drugs in creams, ointments, and topical gels. As president, I’m basically responsible for every department. Still, although I oversee the people running the quality department, I can never override anything regarding quality, as that’s the responsibility of the VP of quality. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with GiaSpace? We’ve been working with GiaSpace since 2002 for several different companies to handle our IT needs. Thus, I’ve continued to use their services for ECI Pharmaceuticals and BioRamo. **SOLUTION** What was the scope of their involvement? I’ve hired GiaSpace across four different companies to help us with our IT management, cybersecurity, and hardware and software installation and monitoring. For my current companies, GiaSpace not only manages basic IT services; they also handle our ERP SAP systems. Additionally, they oversee our closed-system data systems for our QA and R&D laboratories, and they’re in charge of all of our security needs. Whenever we need to purchase additional hardware, we go to GiaSpace. They also handle all of our software licensing through Microsoft and other software providers of programs we utilize. As for security, they continuously solve issues and phishing problems with our emails. We also have a quarantine digest, and they constantly monitor our firewalls and activities. Moreover, GiaSpace is in charge of our cybersecurity training. In 2021, I had all my employees trained on how to take security measures and detect phishing and corrupt emails. It was a very intensive training session, where they had to read materials and take a proficiency test. Ultimately, they learned what to look for in suspicious emails, what not to open, and what to report. GiaSpace provides their services both on-site and off-site. For example, they provide technical support to our servers. We have backup servers at an alternate location, which they also monitor and service. Moreover, we’re always adding additional space to our facility, so if we need additional wiring or networking, they handle those installations. Basically, GiaSpace acts as our internal IT department. Back in 2007–2009, one of our companies was so large that we actually had a GiaSpace employee on site for 30 hours per week. What is the team composition? Over the last few years, I’ve worked with 3–4 people from GiaSpace, including Patrick (Help Desk Analyst III), an IT lead, and another person. I also work with Robert (CEO), although he doesn’t get involved in the project unless something gets escalated. How did you come to work with GiaSpace? In 2002, someone in charge of our computer systems at my then-company started looking for an IT service provider and found GiaSpace. Robert seemed to be very knowledgeable and honest, so we gave him a trial period, and he exceeded our expectations. I’ve been working with GiaSpace ever since, and they’ve always met the expectations they initially set up. How much have you invested with them? We spend between $10,000–$20,000 per month, depending on our work. What is the status of this engagement? I started working with GiaSpace around 2002 when Robert started the company. However, our current project started in July 2010, when ECI Pharmaceuticals was formed. To this day, our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The most successful result is that GiaSpace has been able to keep up with our expansion. We’ve expanded at least five-fold in the last 10 years, and they’ve always been on top of our needs for expansion and growth. Additionally, GiaSpace runs extremely efficiently and works around the clock to fix any IT issues we come across. Since 2010, I can recall our servers being down only once. It was for less than an hour, and it had nothing to do with GiaSpace; it had to do with the server farm. GiaSpace has always provided us with the services we need. Some of the companies we used to work with were bought out by public entities. On those occasions, the new ownership always looked to cut down expenses, so they vetted for other IT service providers. However, they never found anyone else who could give us the service GiaSpace was providing for the price we were paying. They were always the most efficient and cost-effective company during those reassessment periods. How did GiaSpace perform from a project management standpoint? We work with GiaSpace on a daily basis. Whenever we have issues, we contact their help desk via email, and they respond within two minutes. Then, we usually get a solution within 10 minutes. They fix things before we even know it, and they even offer support on weekends and off hours if needed. Our communication is mostly virtual, whether it is via phone calls or video chats, and they also access our computers remotely. They’re only a few miles away from us, so if we have any hardware issues, they can also come to us quickly. Still, almost everything is automated, so they can control everything off-site. What did you find most impressive about them? I can’t say enough good things about GiaSpace; they’ve only improved over the years. We were one of their first customers, so they’ve grown as we’ve grown. Their customer service is great, and they’re always extremely personable and knowledgeable. Are there any areas they could improve? I can’t think of anything GiaSpace could improve on. I can’t even say that it would be good if they lowered their prices because they’re extremely cost-effective. Do you have any advice for potential customers? Be very honest regarding expectations and detail the problems you’re experiencing so that they can use their knowledge and tools to get those problems solved. --- #### Managed IT Services for Logistics & Transportation Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Oct. 2018 - Nov. 2022 **Project Summary**: GiaSpace worked as the external director of IT for a logistics and transportation company for many years. Throughout the engagement, they provided comprehensive managed IT services on a daily basis. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Liason, Salson Logistics - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 7, 2022 **Feedback Summary**: GiaSpace’s services were excellent; they cared about the client’s requirements and went above and beyond to meet their needs. They also delivered on time and within budget, and they were collaborative through Slack and Quip. Additionally, they were responsive, understanding, and hardworking. "“GiaSpace’s understanding of what a managed IT service provider should do daily was impressive.”" **BACKGROUND** Introduce your business and what you do there. I work at Salson Logistics, a logistics and transportation company. During our engagement, I acted as the IT liaison between GiaSpace and us. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with GiaSpace? The IT company we worked with didn’t have any direction, and we weren’t getting answers. Thus, we hired GiaSpace to help us out. **SOLUTION** What was the scope of their involvement? GiaSpace provided us with overall managed IT services off-site. Robert (CEO) acted as our external director of IT. What is the team composition? We worked directly with Robert. How did you come to work with GiaSpace? GiaSpace had already worked with us, so we had a previous relationship with them. How much have you invested with them? We spent between $100,000–$250,000. What is the status of this engagement? We started working together in late 2018, and our engagement ended in November 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  GiaSpace’s work was excellent, and they paid attention to all of our requirements. Moreover, they went above and beyond what we needed. How did GiaSpace perform from a project management standpoint? GiaSpace delivered on time and stayed on budget. We used Slack and Quip to collaborate. What did you find most impressive about them? GiaSpace’s understanding of what a managed IT service provider should do daily was impressive. Robert was very strong at getting into the trenches to determine the root cause of IT issues. Additionally, he works very hard and is very responsive. Are there any areas they could improve? No. Do you have any advice for potential customers? Working with GiaSpace is a win. --- #### Managed IT Services for ICT Company **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: November 2022 **Project Summary**: GiaSpace provided managed IT services to help an ICT firm's client set up their POS system in their new store. They oversaw the preparation, configuration, and shipment of the system and its accessories. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Software Solutions Srl - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 5, 2022 **Feedback Summary**: GiaSpace delivered a fully functional system on time. The client received positive feedback from the end customer for completing the tasks well and respecting their time. Moreover, the ICT firm lauded the vendor's availability, competence, and effective communication via their HelpDesk system. ""They were a very well-organized and highly computerized company."" **BACKGROUND** Please describe your company and your position there. I'm the owner of an Italian ICT Company that supports clients in their business with technical activities **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire GiaSpace? One of our Fashion clients, with an office in Switzerland, had to open a store in New York. **SOLUTION** How did you select this vendor and what were the deciding factors? Since during a previous experience to open a Store in Miami, we had found ourselves very well working with GiaSpace, we asked for their support again. Describe the project in detail and walk through their service package. The project consisted in the preparation of some Point of Sales PCs, with Custom Software, which needed coordination with a Software House from Arizona for installation, plus all the necessary accessories: Monitor, Dual HD, Printers, Switches, Label Print, BarCode Reader, etc. How many resources from the vendor's team worked with you, and what were their positions? We worked with their "Senior Helpdesk Analyst" **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The preparation and shipping project to New York had to be completed by November 29th and GiaSpace managed to deliver, all functional, on time. We have received compliments from the customer, both for having completed the project well and for having respected the times..:-) How effective was the workflow between your team and theirs? During this work we had some communication exchanges with their IT Manager, via their HelpDesk system, to coordinate the different configuration activities of these systems.  What did you find most impressive or unique about this company? We had the opportunity, again, to appreciate their availability and competence Are there any areas for improvement or something they could have done differently? They were a very well-organized and highly computerized company, with PSA tools well used to better manage their activities, both in the HelpDesk and Sales fields --- #### IT Services & Cybersecurity for Pharmaceutical Company **The Project** - Services: Cybersecurity, IT Managed Services, Other IT Consulting and SI - Project size: $1,000,000 to $9,999,999 - Project length: July 2010 - Ongoing **Project Summary**: GiaSpace has provided managed IT services and cybersecurity to a pharmaceutical company for many years. Their scope includes server monitoring, hardware and software installations, security training, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, ECI Pharmaceuticals - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 1, 2022 **Feedback Summary**: GiaSpace has supported the client’s expansion seamlessly, and the client hasn’t experienced downtimes on more than one occasion in almost 12 years. The team is extremely responsive, available, cost-efficient, knowledgeable, and solutions-oriented, and their customer service is outstanding. "“GiaSpace runs extremely efficiently and works around the clock to fix any IT issues we come across.”" **BACKGROUND** Introduce your business and what you do there. I’m the president of ECI Pharmaceuticals and BioRamo, two prescription drug manufacturing companies located in South Florida. We manufacture solid-dose, semi-solid, and liquid oral solutions. ECI Pharmaceuticals focuses mostly on solid-dose drugs, such as tablets, capsules, and powder-filled pills, while BioRamo focuses on oral solutions and semi-solid drugs in creams, ointments, and topical gels. As president, I’m basically responsible for every department. Still, although I oversee the people running the quality department, I can never override anything regarding quality, as that’s the responsibility of the VP of quality. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with GiaSpace? We’ve been working with GiaSpace since 2002 for several different companies to handle our IT needs. Thus, I’ve continued to use their services for ECI Pharmaceuticals and BioRamo. **SOLUTION** What was the scope of their involvement? I’ve hired GiaSpace across four different companies to help us with our IT management, cybersecurity, and hardware and software installation and monitoring. For my current companies, GiaSpace not only manages basic IT services; they also handle our ERP SAP systems. Additionally, they oversee our closed-system data systems for our QA and R&D laboratories, and they’re in charge of all of our security needs. Whenever we need to purchase additional hardware, we go to GiaSpace. They also handle all of our software licensing through Microsoft and other software providers of programs we utilize. As for security, they continuously solve issues and phishing problems with our emails. We also have a quarantine digest, and they constantly monitor our firewalls and activities. Moreover, GiaSpace is in charge of our cybersecurity training. In 2021, I had all my employees trained on how to take security measures and detect phishing and corrupt emails. It was a very intensive training session, where they had to read materials and take a proficiency test. Ultimately, they learned what to look for in suspicious emails, what not to open, and what to report. GiaSpace provides their services both on-site and off-site. For example, they provide technical support to our servers. We have backup servers at an alternate location, which they also monitor and service. Moreover, we’re always adding additional space to our facility, so if we need additional wiring or networking, they handle those installations. Basically, GiaSpace acts as our internal IT department. Back in 2007–2009, one of our companies was so large that we actually had a GiaSpace employee on site for 30 hours per week. What is the team composition? Over the last few years, I’ve worked with 3–4 people from GiaSpace, including Patrick (Help Desk Analyst III), an IT lead, and another person. I also work with Robert (CEO), although he doesn’t get involved in the project unless something gets escalated. How did you come to work with GiaSpace? In 2002, someone in charge of our computer systems at my then-company started looking for an IT service provider and found GiaSpace. Robert seemed to be very knowledgeable and honest, so we gave him a trial period, and he exceeded our expectations. I’ve been working with GiaSpace ever since, and they’ve always met the expectations they initially set up. How much have you invested with them? We spend between $10,000–$20,000 per month, depending on our work. What is the status of this engagement? I started working with GiaSpace around 2002 when Robert started the company. However, our current project started in July 2010, when ECI Pharmaceuticals was formed. To this day, our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The most successful result is that GiaSpace has been able to keep up with our expansion. We’ve expanded at least five-fold in the last 10 years, and they’ve always been on top of our needs for expansion and growth. Additionally, GiaSpace runs extremely efficiently and works around the clock to fix any IT issues we come across. Since 2010, I can recall our servers being down only once. It was for less than an hour, and it had nothing to do with GiaSpace; it had to do with the server farm. GiaSpace has always provided us with the services we need. Some of the companies we used to work with were bought out by public entities. On those occasions, the new ownership always looked to cut down expenses, so they vetted for other IT service providers. However, they never found anyone else who could give us the service GiaSpace was providing for the price we were paying. They were always the most efficient and cost-effective company during those reassessment periods. How did GiaSpace perform from a project management standpoint? We work with GiaSpace on a daily basis. Whenever we have issues, we contact their help desk via email, and they respond within two minutes. Then, we usually get a solution within 10 minutes. They fix things before we even know it, and they even offer support on weekends and off hours if needed. Our communication is mostly virtual, whether it is via phone calls or video chats, and they also access our computers remotely. They’re only a few miles away from us, so if we have any hardware issues, they can also come to us quickly. Still, almost everything is automated, so they can control everything off-site. What did you find most impressive about them? I can’t say enough good things about GiaSpace; they’ve only improved over the years. We were one of their first customers, so they’ve grown as we’ve grown. Their customer service is great, and they’re always extremely personable and knowledgeable. Are there any areas they could improve? I can’t think of anything GiaSpace could improve on. I can’t even say that it would be good if they lowered their prices because they’re extremely cost-effective. Do you have any advice for potential customers? Be very honest regarding expectations and detail the problems you’re experiencing so that they can use their knowledge and tools to get those problems solved. --- ## Portfolio & Awards ### Managed IT for FDA regulated Manufacturer ECI Pharmaceuticals needed a validated ERP system, Cloud Hosting, and Managed Services for their manufacturing facility.   GiaSpace was selected because of the relationship we had with the previous companies sold prior by John Copanos.   ### GiaSpace Helped Friedman CPA Group Update Systems For 25 years, Friedman CPA Group had an in-house IT administrator for many years. His primary role was taking care of the IT systems. However, the time had come for him to retire and for the firm to find a new, modern solution. As a result, the in-house IT administrator and Rob Giannini from GiaSpace worked closely together   ### Industry Recognitions - CMMC Registered Practitioner - Forbes Technology Council ## Packages ## Locations (3) ### Gainesville, FL (Headquarters) - 7525 NW 4th Blvd, Suite 30 - Gainesville, FL 32607 - United States - 2 - 5 employees - Phone: 3523092208 ### Orlando, FL - 7360 Curry Ford Rd - Orlando, FL 32822 - United States - 2 - 5 employees - Phone: 407-710-0363 ### Fort Lauderdale, FL - 6278 N Federal Highway, Suite 400 - Fort Lauderdale, FL 33308 - United States - 2 - 5 employees - Phone: 9545073475 ## Contact GiaSpace [Send a message](https://clutch.co/profile/giaspace) ### Connect on Social - [LinkedIn](https://www.linkedin.com/in/robertgianninigiaspace) - [Facebook](https://www.facebook.com/GiaspaceMSSP/) - [X](https://twitter.com/giaspacemsp)