GEM WEB SERVICES

BACKGROUND

Please describe your company and position.

I am the CMO of bioaqualife

Describe what your company does in a single sentence.

bioaqualife™ is a manufacturer of landfill-biodegradable shrink wrap products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GEM WEB SERVICES to accomplish?

• develop new company website

SOLUTION

How did you find GEM WEB SERVICES?

They arrived to us with their offer.

Why did you select GEM WEB SERVICES over others?

Thye have presented good portfolio for the products similar to our.

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Creation of Initial Design for website and ecommerce and posting on private area on the DEVELOPER server. Deliverable: Three design concepts, each containing two full desktop screens for the Home page and one full product page.
2. Creation of Backend Development for website and ecommerce and posting on private area on the DEVELOPER server
3. Posting of Beta Test Site for Website
4. Posting of Final version of the COMPANY Web. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Three concepts of website design. Each of the concept should contain at least 2 full desktop screen of the Home page and 1 full Product Page presented in the timely manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delayed Delivery, Unresponsive Communication, and Unresolved Refund Request

What was your primary form of communication with GEM WEB SERVICES?

Email or Messaging App

What did you find most impressive or unique about this company?

They have come up with a portfolio that contains similar projects performed for similar products.

Are there any areas for improvement or something GEM WEB SERVICES could have done differently?

We engaged GEM WEB SERVICES to redesign and develop our company website, with an expected delivery timeline of 4–6 weeks as outlined in our signed contract. After paying the initial deposit, we experienced multiple delays on very initial stage with little to no tangible progress on the project. Despite repeated follow-ups and a termination notice sent in writing, GEM WEB SERVICES failed to deliver any usable work product or adhere to the agreed project milestones. We made numerous attempts to rectify the situation and to resolve it in an amicable manner, but without success.

Their last communication was on April 10, 2025, in which they promised an update that never arrived. Since then, our messages have gone unanswered, and our refund request has not been fulfilled. The contract clearly allows termination and refund under such circumstances, and their continued silence demonstrates a lack of professionalism and accountability. Despite multiple requests, they have not responded or refunded the payment, even after we terminated the agreement as per our contract.

We do not recommend GEM WEB SERVICES to other companies seeking reliable and responsive development partners.