IT Managed Services
$50,000 to $199,999
May 2014 - July 2022

2.5

Quality: 4.0

Schedule: 2.5

Cost: 4.0

Willing to Refer: 2.5

"Any and all technical operations, projects, and tasks are handled by our managed service provider."

Jun 7, 2022

Employee, Nonprofit Organization

Anonymous

Other industries
Washington, District of Columbia
201-500 Employees
Survey Response

A nonprofit organization partners with Frontline Managed Services to provide IT infrastructure improvements to their operations and technology teams. They handle all technical operations, projects, and tasks.

The client appreciates how Frontline Managed Services categorized tasks with "done," "not done," and "in progress" emails and/or meetings, enabling them to keep track of their project requests' progress. Aside from that, they provide effective communication via email and phone calls.

BACKGROUND

Briefly describe what your company does and your role there.

We provide philanthropists with the tools they need to make informed decisions on their giving.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Looking for a thought provider in providing meaningful infrastructure improvements to our operations and technology teams.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Any and all technical operations and projects and tasks would be handled by our managed service provider.

How many people does your company work with?

2 - 5 people

How did you find this provider?

Online search

Why did you choose to work with them?

Close to my geographic location
Pricing fits our budget
Good value for cost

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

We have measurable "done" or "not done" or "in progress" emails and/or meetings that demonstrate whether our project requests have been completed or not.

How does your team communicate with this service provider?

Phone Calls
Email or Messaging App

Are there any areas for improvement or something this service provider could have done differently?

Providing a more in tune relationship with our clients and internal partners. Not just a ticket taking mentality.

RATINGS

2.5

Frontline Managed Services

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