Fram Creative

BACKGROUND

Please describe your company and your position there.

I am Head of Marketing in SoCyber, a company focused on improving customers’ cybersecurity environment through meaningful and effective services and products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative, and what were your goals?

Launching a new cybersecurity software product we were in the necessity of design for its website. Our goal was to present a software product outlining its technical characteristics and specifications yet in approachable and comprehensive way.

SOLUTION

How did you select this vendor and what were the deciding factors?

We new the FRAM Creative team from previous projects we have worked together, the high quality of the end result and it was an easy task shortlisting them and assigning the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick of meeting presenting the FRAM Team with the most important information which had to be included on the website. We decided on the website's structure and sections and in the period of 10 days we had first design proposals presented for comments and revision.

How many people from the vendor's team worked with you, and what were their positions?

A skilled Project Manager was our daily contact and he worked closely with a Designer.D

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The communication with the team was excellent. The whole process of web design development was smooth, the team proposed fabulous creative solutions which expanded our vision.

Describe their project management style, including communication tools and timeliness.

Throughout the whole project the FRAM team was supportive, we had regular weekly meetings to track the progress and on every step of the development the team coordinated with us all small details in the process of finalization.

What did you find most impressive or unique about this company?

Their personal engagement on every stage of the project, friendly yet highly professional and cooperative.

Are there any areas for improvement or something they could have done differently?

We were highly satisfied with the outcome so our only recommendation would be "Keep up the good job!"

BACKGROUND

Please describe your company and your position there.

I am the CFO of a finance company which is building a savings platform for consumers to use in a simple and efficient manner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We hired Fram Creative to design the UX/UI interface for our app and our website.

SOLUTION

How did you select this vendor?

Our well established CTO recommended we work with FRAM Creative for UX/UI as he has had a very good experience with them

Describe the project in detail and walk through the stages of the project.

Their team conducted research on our closest and well established competitors afterwhich they had used that research to create a personalized app which is intuitive to the masses, hence, leveraging the knowledge that already exists in the market. They tackled each section of the app piece by piece, presenting their work on a scheduled bi-weekly basis, also gathering feedback from our management team and adjusting the work accordingly.

For each section, they always presented at least three different options for us to choose from, hence, providing us with the optionality that we desire. In addition to the app, they designed our website following the same methodology.

How many resources from the vendor's team worked with you, and what were their positions?

I think three members were allocated to our project, and I am not entirely sure about their formal positions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the results of the app and website that Fram put together for us. Both have been presented and tested with friends and family, and the feedback was that the app was indeed intuitive and easy to us, which was our goal in the first place.

How effective was the workflow between your team and theirs?

All members of their team were easy to reach and communicate with. Bi-weekly meeting were scheduled on which all the team was present. Whats app groups were also set up, and response was fast when needed.

What did you find most impressive or unique about this company?

Their team was creative when putting together the UX/UI and website. Conducting research on our closest competitors, they were able to personalize our material, making it unique yet intuitive to the public.

Are there any areas for improvement or something they could have done differently?

Can't really recall anything.

BACKGROUND

Please describe your company and your position there.

I am SEE Operations Manager in ManpowerGroup, we are enabling the business with top talents and changing people's life, by finding meaningful positions that suits their lifestyle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

Our website was outdated and we hired them to consult us and reshape the site into aWe loo complex, digital, creative and intuitive marketing and job platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched and selected top 5 companies in the SEE region and we liked their flexibility, professional approach and size of team that demonstrated readiness to bring new ideas.

Describe the project in detail and walk through the stages of the project.

After series of discovery meetings with our multidisciplinary team, as well as Back-end and FE teams , Fram came with several conceptual proposals and we started working on the essentials via scheduling meetings in Teams, which best suited our internal collaboration. After several sessions we were proposed the best option that fits our needs and we communicated to back-end and FE teams.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 5 resources:

• Project Manager
• Designers
• the Manager of the company

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their documentation was very thorough. Our developers were able to implement all the work created. The site traffic went 67% higher and we continue hearing positive feedback from visitors.

How effective was the workflow between your team and theirs?

The Project Manager was very proactive and was guiding us and was tolerant to all new things we were coming on each new meeting. Scheduling was just in-time.

What did you find most impressive or unique about this company?

I am happy with their approach from the very beginning. They helped us surf trough the newest trends and easily stop our attention on the best practices in the web and guide us on the future user experience as well as implementation of monetization sections that we never thought of.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

We provide SaaS it development, using SFCC, BigCommerce, Magento. We work with some of the largest retails in the world like Moet&Hennessy, Kering, Stanley Black & Decker, MicroMania

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We needed a full design for the company like logo, website, email signature, t-shirt, business cards and all the marketing designs for gaining a brand in the social media environment

SOLUTION

How did you select this vendor and what were the deciding factors?

The professionalism and the dedication of the team is what made us choose them, because from the start we knew they are going to do it as they are doing it for themselves.

Describe the project in detail and walk through the stages of the project.

We had initial meeting to brainstorm and for them to understand our needs. We have had meetings after that where they presented the work and if something needed change they took care of it.

How many resources from the vendor's team worked with you, and what were their positions?

In total we work 4 people, Me and our lead developer and 2 designers from fram

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their dedication is what made the work easy to do and easy to chose.

How effective was the workflow between your team and theirs?

It was like we were one team and not two different teams. Everything happen smoothly

What did you find most impressive or unique about this company?

The dedication of the team towards the common goal of the compnay and keep their name as the best design company.

Are there any areas for improvement or something they could have done differently?

For me quality is the most important and they exceeded my expectations.

BACKGROUND

Please describe your company and your position there.

I am the CEO and Co-Founder of the Lexital GmbH. We offer online retailers an ai-based SaaS-Tool to prevent legal violations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We are a young startup and hired FRAM in the startup phase to create our whole UI/UX-Design, starting with our landingpage, the whole registration and onboarding process of our clients, to the dashboard of our tool and up to the presentation of the several different functions of our tool.

SOLUTION

How did you select this vendor and what were the deciding factors?

Since we had no own design or marketing specialists inhouse, we were looking for an agency with a broad portfolio of design and marketing services to support us developing our service up to the launch and beyond. FRAM offered all the services we needed and was working very professional, right from the first contact. They always reacted immediately, always asked the right questions and so got very quick a deep understanding of our services and needs.

Describe the project in detail and walk through the stages of the project.

For our main project (UI/UX-Design) we first had some initial meetings to present our service, discuss our needs and get a feeling of what our expectations were. Afterwards FRAM offered us three different design drafts. They we guiding us absolutely professional through all drafts and showed as the pros and cons of each of them. After choosing a draft, they finalized the different parts of the design. During this process FRAM always guided us through the eyes of our clients and helped us to present our services in the perfect way.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 4 people. First of all Marina the CEO and Co-Founder, who accompanied us through the whole process. Then Sylvie, the marketing and business development manager, who very deeply dealt with our service to get a perfect understanding of our need and coordinate the several different tasks. We also worked with Hristina, the UX/UI expert, who made a perfect job in creating a design, that matched with our service. And after all Boris, the web and digital graphic officer, who created several graphics for us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

FRAM helped us to develop our product from the phase of development up to one we could launch and present our service in a very professional way.

How effective was the workflow between your team and theirs?

Fram Creative's workflow was always perfect. They consistently respond to our immediate requests and deliver them on time even on short notice, and we were always satisfied with the results.

What did you find most impressive or unique about this company?

What we found most impressive was the quick and deep understanding FRAM got of our services. This is absolutly special, because our service is very complex and is concerning a very special problem. Therefore other agencies we worked with, didn't nearly get a understanding of what we are doing. Based on that deep understanding of our service, FRAM were able to deliver drafts that always perfectly matched with our needs.

Are there any areas for improvement or something they could have done differently?

Honestly there is realy nothing that they could have done better. Just perfect, right from the beginning.

BACKGROUND

Please describe your company and your position there.

I am CEO of company that service online retailers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We contracted Fram for a design of mobile app for one of our customers, online tire shop

SOLUTION

How did you select this vendor?

We got recommendation from a fellow software company that has worked with Fram before.

Describe the project in detail and walk through the stages of the project.

We made a meeting in Fram office and discussed the project requirements in the space of 1-2 hours. Fram's CEO selected the designers suitable for our project and we briefed them about our requirements. In about 3-4 days they submitted back the first design proposals, there were 2-3 possible ideas to chose from. We liked one of the proposals as it was very close to our initial expectations. In next 2 weeks we worked closely with the design team to finalize the concept and it took just about 3 weeks total from first meeting to getting the final files.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a small team (1-2 designers) lead by the Fram's CEO personally.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are fully satisfied with the design we got. The product is not yet life, so we can not judge its success, but Fram creative fulfilled all our requirements.

How effective was the workflow between your team and theirs?

Very very effective, we rarely have finished a project so fast. We expected the project to take 2-3 times longer, but Fram Creative delivered it quickly.

What did you find most impressive or unique about this company?

They are very on the schedule, constant daily communication and never miss deadlines.

Are there any areas for improvement or something they could have done differently?

Not really. We did not have any complaints.

BACKGROUND

Please describe your company and your position there.

Operational Director, StarForge

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative, and what were your goals?

StarForge is a esports reality format that is designed to evolve together with the audience. 15 up-and-coming League of Legends competitors face off in an 8 week long trial that will challenge their in-game mastery, physical skills and charisma to determine which one of them will become the next StarForge Champion.

Аfter a successful test season, the show moved to the international scene, which required a new brand identity to meet the show's ambitions.

SOLUTION

How did you select this vendor?

During the test season, Fram was proactive and developed a new brand identity. Although we did not use it during the test season (we did not have time for changes), we appreciated their proactivity and understanding of the market. When we started working on the new season and decided to change our identity, Fram was our natural choice.

Describe the scope of their work in detail, including any steps and the final deliverables.

Creating a new brand identity, including brand architecture, key visual designs, social media identity, brand book, ppt designs, pitch deck and website visual directions.

How many people from the vendor's team worked with you, and what were their positions?

• Marina, Chief Design Officer
• Alexander, Graphic & Web Designer
• Boris, Graphic & Web-Design Officer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far the new identity is perceived quite well from our partners.

Describe their project management style, including communication tools and timeliness.

Agile, time-saving and strategic approach.

What did you find most impressive or unique about this company?

They were good at understanding consumer needs and desires.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I am the founder of The Balance Project, a non-profit organization helping families and individuals access mental health support. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative, and what were your goals?

As a start up we needed a website that provided the following:

• Who we are
• Mission 
• Team
• Mental health resources
• contact forms for our various personas
• Events page with registration accessibility

Fram also helped us develop a strategic marketing plan across all marketing platforms. To this day Fram consults us on marketing goals and direction.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended to us through s a trusted development company. Fram understood the mission of our organization and their assessment of our needs and recommended deliverables were exactly aligned with what we as an organization were looking to accomplish.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our first meeting with Fram we outlined our short and long term goals. We first needed an organization website. Our website was developed through WordPress. Fram helped us choose a layout and guided us on the design. They created a homepage, about us, events, support, contact us & become a partner pages. Fram also write content and helped in the design. After our website was competed they developed contact and graphics for us to grow a following. They measured our impact and we learned what was impactful and how to better meet the needs of our intended audience.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with the Founder/CEO and the Head of Marketing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site we had an immediate increase in our following. Our click rate increased dramatically. With social media marketing plan we learned how to meet the mental health needs of our audience.

Describe their project management style, including communication tools and timeliness.

We have weekly meeting to address timelines and deliverables. The Marketing Manager takes the feedback and needs back to her team and updates us on the development of our request. We use Slack as our formal way of communication.

What did you find most impressive or unique about this company?

Fram is professional and takes the time to truly understand our mission. They provide deliverables that are aligned with who we are and meet the needs of our target auduence. We are a mental health focused organization and empathy and understanding needs to be conveyed through all our content and social media materials. Fram has conveyed that in all their deliverables and we continue to be impressed.

Are there any areas for improvement or something they could have done differently?

Fram is quick to address any concerns or misunderstandings in a professional and timely manner. All relationships personal and business take work and attention and that is something we recognized early on that Fram prioritizes.

BACKGROUND

Please describe your company and your position there.

I am a Project Manager in MFG Invest - a business incubator/investment fund.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We hired Fram to create the MVP App design for one of our startups.

SOLUTION

How did you select this vendor?

We were searching around and they were actually recommended by two different contacts we work with. When I checked their portfolio, I was sold.

Describe the project in detail and walk through the stages of the project.

The project is a shopping app which includes a buy-now-pay-later service. Even for MVP, it's got a lot of functions and details. We sent them a detailed description of our services and processes, then they sent us a sprint plan and then did an industry research. They came back with three concept designs and they were all very appealing, so it was a really hard choice. In the end, we decided to use one of the designs as a base and include elements from the others. It came out excellent. A few sprints, a few feedback meetings and we were done! We returned hardly any screens for re-design, it was all within the norm.

How many resources from the vendor's team worked with you, and what were their positions?

We mainly worked with UX/UI designers and a PM.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're delighted by the work they did. All the people on our team love the design. We're excited and can't wait to test it with real customers!

How effective was the workflow between your team and theirs?

We had great communication via email and Google Meet. They sent us the designs through Figma, so we could leave comments on each screen separately.

What did you find most impressive or unique about this company?

Their designs are awesome and this is why we chose to work with them in the first place. But now we also know they're very easy to work with, so we'll definitely choose them again.

Are there any areas for improvement or something they could have done differently?

They could take better notes from meetings, as a couple of times there were small misunderstandings and they had to re-do a few screens.

BACKGROUND

Please describe your company and your position there.

I am the CTO and Co-Founder of DataDots, My company is a data engineering company specializing in Data Piping, Database and BI Solutions, Our engineers will provide you a professional services end to end and support other business to become a data driven business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

Few Projects:

1. DataDots Website
2. NFT website design
3. Insurance Company UI/UX
4. Automobile services system page design

SOLUTION

How did you select this vendor and what were the deciding factors?

Few main factors:

1. The owner of Fram
2. The team skills
3. Recommendation from other businesses

Describe the project in detail and walk through the stages of the project.

The projects details is confidential. The process was as following:

1. Meeting Fram and discuss the idea and the main goals
2. Agree on timelines and sprint planning and releases
3. Weekly meetings with Fram team
4. Testing and feedbacks

How many resources from the vendor's team worked with you, and what were their positions?

Technical project manager, Designers, and Concept artists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

1. Creativity of the team members
2. Delivery according to timelines
3. Availability of the team
4. Patience

How effective was the workflow between your team and theirs?

Highly commitment, availability quickly. smooth fast communication via email and other communication tools

What did you find most impressive or unique about this company?

We're impressed by their team's creativity. Most of their ideas are brilliant. 

Are there any areas for improvement or something they could have done differently?

Scale the team, DataDots has more projects and as in business i need more capacity from Fram because i like working with them. Also, I need 3D skills that i would love to find in Fram as for me Fram should be one stop shop when i need creativity for my projects