FlyHigh.PRO

BACKGROUND

Please describe your company and position.

I am the Senior Project Manager of TAILORS Group

Describe what your company does in a single sentence.

TAILORS Group combines business expertise with experience in developing interactive tools to support communication and strategic approach to sustainability and ESG.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FlyHigh.PRO to accomplish?

• Web Development
• Web Design

SOLUTION

How did you find FlyHigh.PRO?

Referral

Why did you select FlyHigh.PRO over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from FlyHigh.PRO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Together with FlyHigh.PRO we have been working on websites for key clients in TAILORS Group. FlyHigh.PRO has been mainly responsible for designing and developing the websites from the start - throughout the years, they have been delivering high-quality work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During our cooperation, FlyHigh.PRO have been delivering high-quality websites for the key clients in TAILORS Group in a timely manner. They have also been supporting us throughout all the processes of designing and developing websites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They continuously deliver all the items on time and provide support when needed.

What was your primary form of communication with FlyHigh.PRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are responsive and ready to support - there has never been a situation, in which we did not find a possible solution to the issue we were facing.

Are there any areas for improvement or something FlyHigh.PRO could have done differently?

I'm satisfied with the cooperation with FlyHigh.PRO.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at an educational organization.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with FlyHigh.PRO?

We needed help building a website.

SOLUTION

What was the scope of their involvement?

FlyHigh.PRO provided web design and development services. They started to build the platform based on the mock-ups that a designer created for us to help us outline our ideas on how we wanted the site to look. Their team was super helpful in helping us find what could work well to make our design functional.

Consequently, they started the development phase for the site, which they currently maintain and update.

What was the team composition?

I worked with two members of FlyHigh.PRO's team, including Gary (CEO).

How did you come to work with FlyHigh.PRO?

Our graphic designer referred them to us. After an initial conversation with Gary about our expectations, we decided to work with them.

How much have you invested in them?

We spent around €3,000 (approximately $3,300 USD) with them.

What is the status of this engagement?

We worked on the website's development from December 2021–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website FlyHigh.PRO created for us was great, and we were very happy with it. It was important to have a nice site so people could find information about our work, and they delivered just that.

How did FlyHigh.PRO perform from a project management standpoint?

Project management was great; FlyHigh.PRO's team was responsive to our inquiries, honest, and clear with the timeline expectations. Regarding communication, we used email and phone calls — whenever we sent them an email, they immediately got back to us.

What did you find most impressive about them?

We were amazed by the results of FlyHigh.PRO's work — we achieved great cooperation.

Are there any areas they could improve?

I didn't think there was anything they could improve on.

Do you have any advice for potential customers?

Be open and let them know about any ideas and doubts and feel free to ask them for advice.

BACKGROUND

Please describe your company and your position there.

I’m the owner and main employer branding strategist. We are a boutique employer branding agency specializing in building EB strategies, creating and implementing recruitment marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FlyHigh.PRO, and what were your goals?

Recruitment communication of employers requires digital tools to convert candidate traffic into acquired applications in the best possible way. The career page is a basic tool, and thanks to the support of flyhigh.pro, we are able to carry out the project from concept, through consulting in the selection of technology, design, to programming and website maintenance. Together, we optimize the tools and provide the end customer with a well-functioning and useful service.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was a recommendation from one of the graphic designers we work with. We made the first test project to check communication, pace of work and the level of advice. The guys did a great job, we have been cooperating continuously for over 6 years.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

kick-off meeting to discuss the client's expectations, determine the concept, proposed technological solutions design using client's multimedia materials. feedback on information architecture, graphic design The first clickable cms version for testing Client fixes, supplementing the final versions of the content. Cooperation with the end client's IT team to deploy the project to the server and domain Cooperation in the field of updates, changes and elimination of potential errors.

How many people from the vendor's team worked with you, and what were their positions?

3, two developers and graphic designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about 

The most important elements that we take into account are the stability of the services and the ease of adding new content for the end customer - and it works great.

Describe their project management style, including communication tools and timeliness.

They work very quickly and efficiently - I think this is due to good communication - both internally and with me as a partner. We use slack, google meet and phone calls to communicate.

What did you find most impressive or unique about this company?

Consulting, communication and pace of work.

Are there any areas for improvement or something they could have done differently?

Not for me:) We are in constant contact. Whenever there is a need to change in a specific area, we talk openly about our needs.

BACKGROUND

Please describe your company and your position there.

Shipyard Foundation was established in 2009. For over 13 years, we have been creating and supporting effective solutions to social challenges, involving citizens in deciding on public matters and helping organizations and local governments to plan and implement social activities. We develop and disseminate good practices, create tools to simplify facilitation of social activities, conduct social research, we also train and develop educational materials. The effects of our activities are used by e.g.: seniors, students and teachers, citizens, activists and local government officials from all over Poland. Most of the projects and initiatives taken upon by the Shipyard Foundation concentrate in three areas: civic participation & public engagement, social innovations and research & consulting. I have been working at the foundation as a communications specialist since 2021.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FlyHigh.PRO, and what were your goals?

Building a new site - modern, faster, more in line with the current colour scheme, with a rich archive and filters.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been working with FlyHigh.PRO for a long time on smaller projects, IT support. This was probably our first project together from start to finish. We decided to work with them because they are professional and at the same time they care about the atmosphere, they meet our needs, offer solutions, work efficiently and quickly and at the same time accurately.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

definition of page layout choice of technology (WordPress) and features consulting on graphic design setting up the work schedule implementation of the first pages and testing first round of changes and amendments implementation of all content and files and linking to the new site extensive testing and verification of correctness transfer of the test site to the appropriate address (including contacts with service providers and comprehensive support)

How many people from the vendor's team worked with you, and what were their positions?

I'm not sure, I contacted one person (co-owner). He distributed the work in his team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We do not have this data, it is an NGO website. The feedback from our users is that they are satisfied and find what they are looking for more easily.

Describe their project management style, including communication tools and timeliness.

As I mentioned before - everything was top level and professional. The style of cooperation was flexible and adapted to our needs. Larger meetings were held via video and we worked out details via emails and phone calls.

What did you find most impressive or unique about this company?

Speed and high quality of service and also very positive, supportive team!

Are there any areas for improvement or something they could have done differently?

No. I wish all companies were so great at working together.

BACKGROUND

Please describe your company and your position there.

Our company is a Chinese marketing agency that supports multinational corporations with their marketing in China. I am the founder, CEO, and also involved with some of the more technical projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FlyHigh.PRO, and what were your goals?

Wordpress custom development for a Chinese/English website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have used many 3rd party developers in the past 18 years for a wide range of development projects. It's been challenging for us to find someone reliable, not freelance, reasonably priced, and flexible enough to support the many changes and requests that come from our clients. We had worked with FlyHigh through a mutual client in the past, and were impressed not only with the way they developed the website, but their communication skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We brought our initial designs to them and they adjusted and improved our designs, and created mockups for each page. They worked on a custom backend in wordpress that is completely clean and flexible - we are able to insert any of the features as blocks in the backend. And all of this for both English and Chinese.

How many people from the vendor's team worked with you, and what were their positions?

We primarily worked with our main contact, who farmed out the work to their team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a beautiful website, easy to use and maintain, and a very happy client. It has enabled us to not have to build a development team in-house - having this reliable a partner I don't see any need for it.

Describe their project management style, including communication tools and timeliness.

They react within the same day to any request.

What did you find most impressive or unique about this company?

The professionalism and flexibility really helped us. Especially as an agency, it is hard to manage the clients and when they see it actually developed, decide to change this and that.

Are there any areas for improvement or something they could have done differently?

We were really happy with the project and have hired them for other projects since then. They really were one of the best development teams that I've ever worked with!

BACKGROUND

Introduce your business and what you do there.

I’m a lead service designer at a sustainability ratings organization. Working in the marketing operations team, I manage our website and web tools. We build multiple sites and apps, and I manage all those processes and the team members involved.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FlyHigh.PRO?

Our old site was a mess and had no architecture to speak of, so we brought on FlyHigh.PRO to revamp it.

SOLUTION

What was the scope of their involvement?

FlyHigh.PRO has redesigned our website. They were involved in the requirements-gathering phase, created the design, and then developed the site from scratch using WordPress. I worked closely with them to clean up the site’s architecture, and we redirected and cleaned up about 20,000 links from the old site. They helped us review the previous site’s pages to decide which ones to keep and which to sunset. 

The new site has 25 pages where users can gather information on our SaaS product, sign up, and find case studies, testimonials, white papers, infographics on our offerings, and general industry stats or news about sustainability. Currently, they provide maintenance and updates for the website. 

Additionally, the team provides us with development and design services. We have a documentation process for all our projects; our project request team creates a brief with use cases, requirements, needs, nice-to-haves, and inspiration materials. The request team usually has the content ready regarding our existing modules. From there, we go over what we might need for the FlyHigh.PRO design and development teams to build the needed solution. 

Since we’re an international company, there are many regulations we need to observe, such as the GDPR and integrations we must have, such as OneTrust. We also work with them on our tracking tools, including Google Tag Manager and Google Analytics. They’ve helped us transition into the new Google Analytics platform and set that up for us. 

We have nine websites with different languages, and FlyHigh.PRO ensures we’re compliant with regulations across all of them. They maintain all our sites and help us set up processes and translation, managing the latter using third-party tools. The team uses InVision for web design and Figma for page design update requests. In addition, they use LottieFiles for all the interactive content on our sites. 

What is the team composition?

We work with around four FlyHigh.PRO teammates. We communicate requirements and needs directly with the founders and then work with other team members during the execution, depending on the project scope. 

How did you come to work with FlyHigh.PRO?

They were already our partner when I started working for the company. Based on their previous work with us, it was an easy decision to continue working with FlyHigh.PRO. 

How much have you invested with them?

We’ve spent $10,000–$25,000. 

What is the status of this engagement?

The website redesign happened from October 2018–October 2019. Our engagement with FlyHigh.PRO is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen double digits in our traffic since our site launched; since 2020, our site’s traffic has quadrupled. Additionally, page views have increased by 50% year-over-year, the average time on pages has improved, and the bounce rate has decreased by 0.7%. Unique page views and organic new users have also increased by 22%

How did FlyHigh.PRO perform from a project management standpoint?

They’re responsive to requests and great about commenting and updating the status as they work. The team is integrated into Wrike, which is our project management platform. 

FlyHigh.PRO is also communicative; they’re on our company Slack channel, where we can ask them questions. When we message them to check on anything, they get back to us right away, even though they’re in a different time zone — they’re very responsive. We use Zoom and Google Meet for video calls and also communicate through email. 

What did you find most impressive about them?

FlyHigh.PRO is very knowledgeable, especially when it comes to development. Regarding our regulations and integrations, the team has had to do some workarounds, and they’re really good about knowing the technology side, which I appreciate. Moreover, their expertise goes beyond developing a website. 

Are there any areas they could improve?

I don’t have constructive feedback. 

Do you have any advice for potential customers?

I’m very clear and direct in my instructions, feedback, and requests, which has worked well with FlyHigh.PRO. Therefore, I recommend knowing what you want and articulating that — it’s important for any creative project.

BACKGROUND

Please describe your company and position.

I am the CEO of Cyber360

Describe what your company does in a single sentence.

Cybersecurity

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FlyHigh.PRO to accomplish?

• new company's webpage

SOLUTION

How did you find FlyHigh.PRO?

Online Search

Why did you select FlyHigh.PRO over others?

High ratings

How many teammates from FlyHigh.PRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Designing a new home page 
• Designing a new product page 
• Designing subpages 
• Preparation of the visual layer

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received mock-ups of the sites, a draft version of the site was provided to us, and we were able to keep track of progress and propose changes.

What was your primary form of communication with FlyHigh.PRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their punctuality and flexibility in cooperation. Advice on proposed changes.

Are there any areas for improvement or something FlyHigh.PRO could have done differently?

everything was ok. I don't see the need to change anything.

BACKGROUND

Please describe your company and position.

I am the Information and promotion specialist of the company.

Describe what your company does in a single sentence.

non-governmental organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FlyHigh.PRO to accomplish?

web programming

SOLUTION

How did you find FlyHigh.PRO?

• Referral
• Other

Why did you select FlyHigh.PRO over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for the cost
• Referred to me

How many teammates from FlyHigh.PRO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• programming the new website 
• support for the introduction of new usability

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Perfectly functional new website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Quick and reliable contact
• Excellent knowledge of the subject
• Assistance in emergency situations

What was your primary form of communication with FlyHigh.PRO?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their understanding of our needs and high personal culture.

Are there any areas for improvement or something FlyHigh.PRO could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Office manager of Ski Planet Kalemba spółka komandytowa

Describe what your company does in a single sentence.

Ski Planet is a virtual tour operator for winter holidays in Italy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FlyHigh.PRO to accomplish?

• pricing and listing of the offers
• improvement of visual aspects of the web site
• unique modules which enable an action by the users
• web site service

SOLUTION

How did you find FlyHigh.PRO?

Referral

Why did you select FlyHigh.PRO over others?

• Great culture fit
• Good value for cost
• Referred to me
• Other

How many teammates from FlyHigh.PRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

reordering code after previous programmers removing dysfunctional elements and adding new functionalities simplifying the booking steps code quality improvement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

increasing website traffic and conversions high quality leads user friendly website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive.

What was your primary form of communication with FlyHigh.PRO?

• Virtual Meeting
• Email or Messaging App

Are there any areas for improvement or something FlyHigh.PRO could have done differently?

everything suits me :)