First Pier: Leading Shopify and E-commerce Growth Agency with Proven Success
Based in Portland, Maine
Shopify & Klaviyo Experts
Certified Nice People Who Happen to Love E-commerce
First Pier transcends traditional E-commerce and digital marketing boundaries by delivering a comprehensive, strategy-driven service suite. As Portland, Maine's premier full-service E-commerce agency, we seamlessly blend E-commerce strategy, actionable data insights, distinctive branding, and impactful marketing campaigns into every project. Our expertise extends beyond "support"; we champion your business's entire journey, ensuring a curated approach that propels your brand forward.
In a constantly evolving digital landscape, we stand as your steadfast partner. Through meticulous site performance and SEO audits, ongoing analytics, and insightful reporting, we adapt to the ever-changing internet standards and ensure your business stays ahead. Our approach is deeply rooted in understanding your unique challenges and goals, allowing us to prioritize updates and future developments effectively.
At First Pier, we believe in building solid and empathetic partnerships. Our detailed onboarding process, straightforward communication, and comprehensive project documentation foster a supportive and transparent relationship from the outset.
We use Shopify and leverage its robust, feature-rich environment to construct stable and compelling online stores. We are recognized for our expertise and are proud to be Maine's leading E-commerce Experts. With First Pier, you get more than a service provider; you gain a partner dedicated to your growth, grounded in strategy, and driven by a sincere desire to achieve success together.
Why First Pier? We don't just build websites—we launch Shopify growth stories. Clients praise our creativity, clarity, and skill in solving complex e-commerce challenges. First Pier transforms your ambitions into sustainable, measurable success. Ready to make waves? Drop us a line!
First Pier offers competitive pricing and good value for cost, with projects ranging from $5,000 to $25,000. Clients appreciate their responsiveness and ability to meet budgets, with many noting significant ROI from their services.
Clients value First Pier's ability to customize solutions to meet specific business needs. Their flexibility in accommodating client requests and changes is frequently praised, contributing to tailored and effective outcomes.
Limited Areas for Improvement
While most reviews are overwhelmingly positive, some clients suggest minor improvements such as providing more detailed reports on ad performance. However, these are isolated and do not detract from overall client satisfaction.
Positive Client Relationships
Clients frequently mention the positive and professional working relationship with First Pier. Their team is described as approachable, responsive, and genuinely invested in client success, fostering long-term partnerships.
Significant Sales Growth
Several reviews report substantial sales growth following First Pier's involvement, with some clients experiencing over 100% increases in sales. Their work in optimizing e-commerce platforms and marketing strategies contributes to this success.
Seamless Platform Transitions
First Pier is credited with executing smooth transitions between e-commerce platforms, such as from Magento to Shopify. Their expertise ensures minimal disruption and enhanced functionality during platform changes.
Impressive Brand Development
First Pier's branding expertise is frequently highlighted, with clients noting successful rebranding efforts that align with company values and enhance market presence. Their creative input is valued for capturing brand identity effectively.
Web Design & Branding for Home Decor & Gift Boutique
BrandingLogoWeb Design
Invitation Design
+2
$10,000 to $49,999
July - Nov. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were very prompt and extremely responsive."
May 3, 2024
Owner & Buyer, Viand Mercantile
Jennifer Bravo
Verified
Retail
Portland, Maine
1-10 Employees
Online Review
Verified
First Pier provided full rebranding services for a home decor and gift boutique. The scope included a website overhaul of the client's e-commerce store and Shopify integrations.
The client was pleased with First Pier's work. They had a very detailed scope with actionable deadlines and were prompt and highly responsive throughout the project. Communication was efficient through virtual meetings and email. First Pier was an organized team that could meet the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner, Buyer of Viand Mercantile
Describe what your company does in a single sentence.
Brick & mortar and e-comm home decor and gift boutique.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire First Pier to accomplish?
Website Design
Full Rebranding
Shopify Integrations
SOLUTION
How did you find First Pier?
Other
Why did you select First Pier over others?
High ratings
Close to my geographic location
Great culture fit
Company values aligned
How many teammates from First Pier were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Helm and First Pier did an extensive rebranding and shopify website overhaul for the launch of our brick and mortar + e-comm store. They met our very quick turn around, and helped us come up with solutions to match our budget.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Their team maintaned a very detailed scope with actionable deadlines throughout our project timeline.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very prompt and extremely responsive.
What was your primary form of communication with First Pier?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They have a very organized team that could meet all of our needs from Shopify to design to advertising.
Are there any areas for improvement or something First Pier could have done differently?
None - they are very buttoned up and are absolutely wonderful!
RATINGS
5.0
"We love them and highly recommend their services no matter how big or small."
Quality
5.0
Service & Deliverables
"Not only do we love everything they did for us, our customers love our website and design elements, too. We get compliments daily."
Schedule
5.0
On time / deadlines
"Their organization and timelines was crucial to meeting our tight deadline."
Cost
5.0
Value / within estimates
"They are very fairly priced and worked with us to choose what could wait and what should be prioritized first for our budget."
Willing to Refer
5.0
NPS
"These guys are the real deal. Hiring them will be good for your business.
Branding, SEO, & E-Commerce Dev for Footwear Retailer
E-Commerce Development
Less than $10,000
Oct. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"Their timeline management and collaborative approach are impressive."
Nov 27, 2019
President, Wholesale Footwear Retailer
Anonymous
Verified
Other industries
Scarborough, Maine
1-10 Employees
Online Review
Verified
First Pier provides a broad range of services to a wholesale footwear retailer, from e-commerce development to SEO and even branding. They've also integrated the solution with an ERP system.
The site has led to an immediate increase in profitable direct to consumer (D2C) sales. First Pier's account representative ensures that the engagement is seamless.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
M. Leonard International Inc. is a wholesaler and retailer of footwear. I am the president and owner of the company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire First Pier?
Launching a new website and maintaining that website in an ongoing manner.
What were your goals for this project?
To launch an e-commerce site that was both brand-forward and transactionally functional.
SOLUTION
How did you select this vendor?
After interviewing many local web developers.
Describe the project and the services they provided in detail.
Web design and development
SEO
Brand book
Maintenance
E-commerce integration with ERP
What was the team composition?
Designers, developers, account management reps, etc.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Immediate profitable D2C sales increases.
How was project management arranged and how effective was it?
Via account rep; it was seamless.
What did you find most impressive about this company?
Their timeline management and collaborative approach are impressive.
Are there any areas for improvement?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-22 of
22 Reviews
E-Commerce Excellence Shopify Launch & Scale
Shopify Launch & Scale Packages are designed to assist brands in launching new stores or enhancing existing ones. Each tier integrates strategic design, development, and performance enhancements to establish a high-converting, scalable Shopify storefront. Built for growth, tuned for Shopify. 🚀 Let’s build something your customers—& KPIs—will love.
Small
Small businesses, new to e-commerce launches
$9,000
/total
Design Approach: Prebuilt theme selection with branded styling UX tweaks and essential Shopify configurations for a clean conversion ready storefront
30
day
delivery
Medium
Growing businesses, subscription models
$28,000
/total
Design Approach: Semicustom Shopify design with refined UX/UI a custom homepage and tailored templates for collection and product pages to support brand storytelling and conversion
90
day
delivery
Large
Enterprise-scale businesses with specific needs
$65,000
/total
Design Approach: Fully custom design Advanced UX/UI strategy Complete store design system Custom animations interactions
120
day
delivery
Features
Small
$9,000
/total
Medium
$28,000
/total
Large
$65,000
/total
Design Approach
Prebuilt theme selection with branded styling UX tweaks and essential Shopify configurations for a clean conversion ready storefront
Semicustom Shopify design with refined UX/UI a custom homepage and tailored templates for collection and product pages to support brand storytelling and conversion
Fully custom design Advanced UX/UI strategy Complete store design system Custom animations interactions
Small
$9,000
/total
Design Approach
Prebuilt theme selection with branded styling UX tweaks and essential Shopify configurations for a clean conversion ready storefront
Medium
$28,000
/total
Design Approach
Semicustom Shopify design with refined UX/UI a custom homepage and tailored templates for collection and product pages to support brand storytelling and conversion
Large
$65,000
/total
Design Approach
Fully custom design Advanced UX/UI strategy Complete store design system Custom animations interactions
Our Story
We are First Pier, a Portland-based Shopify & ecommerce growth team combining development, design, data and marketing to help DTC and wholesale brands scale. Rooted in integrated solutions—Shopify builds/migrations, analytics, CRO, retention, paid media and branding—our experts turn platform complexity into reliable growth. Our portfolio spans migrations, subscriptions, loyalty and ERP integrations that drove measurable acquisition, conversion and lifetime value gains.
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