Farmhouse Networking

BACKGROUND

Please describe your company and your position there.

I am the webmaster of an online retailer of aircraft parts with 2 locations in Oregon and Florida.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farmhouse Networking?

During a period when our company was in transition Scott at Farmhouse stepped in to help us modernize our systems and setup a solution to properly backup and monitor our network.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching for a 3rd party with a more hands on approach and local availability that provided us with the resources and knowledge we needed.

Describe the project in detail and walk through their service package.

Farmhouse has put in place onsite/cloud backup systems and network monitoring for our existing server and workstation setup. He has updated and upgraded our network access as time has passed with newer switch, router, VPN and remote connection software and hardware as technology has improved. Farmhouse continues to maintain and monitor our network now.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with Scott directly since 2016. He has had other employees, but he has always been our main point of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In upgrading our network and data backups Scott has managed to lower the cost to us on a long term basis and make everything easier to access as well as more secure.

How effective was the workflow between your team and theirs?

Scott is always available when we need him either via phone or email and has pitched in on multiple projects outside of the scope of work to help us complete them.

What did you find most impressive or unique about this company?

Farmhouse networking always has the help we need and seems to look out for our company like it was their business. Scott is never pushy and is always available to answer questions so we feel confident in our decisions.

Are there any areas for improvement or something they could have done differently?

None that come to mind.

BACKGROUND

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of a forest management organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Farmhouse Networking?

We relocated our offices and needed help to migrate and install our networking.

SOLUTION

What was the scope of their involvement?

Farmhouse Networking has been helping us with IT services, including changing and relocating our servers and getting us connected to our network in our new building. They were responsible for installing our hardware as well.

Currently, we’re planning to expand the scope of our partnership.

What is the team composition?

We’ve worked with two members of their team, including Scott (Senior Engineer).

How did you come to work with Farmhouse Networking?

They handled all the networking of the new building we moved into, so we chose them because they were familiar with the location.

How much money have you invested in this partnership?

So far, we’ve invested less than $1,000 with them.

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They disconnected our servers from the old office and reconnected everything on the new site in less than 24 hours. They had everything fully functioning with internet and network connectivity.

How did Farmhouse Networking perform from a project management standpoint?

They stay on budget, give excellent response times, and are swift with their work. Regarding communication, we use phone calls and email.

What did you find most impressive about them?

Their customer service has been outstanding. Working with them on this project is perfect because they are already familiar with our location.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

I recommend having clear communication with them about what you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit organization that helps citizens of South Oregon with mediation and restorative justice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Farmhouse Networking?

I needed consistent and reliable tech support for our organization.

SOLUTION

What was the scope of their involvement?

Farmhouse Networking provides IT on- and off-site services; we rely on them periodically for guidance regarding what to purchase in terms of hardware and software. They also secured cameras for our computer units during the COVID-19 pandemic.

They also take care of our online platforms like social media channels, QuickBooks, and Intuit.

What is the team composition?

We’ve been working with eight members of their team.

How did you come to work with Farmhouse Networking?

They were referred to us by someone we worked with in the past.

How much money have you invested in this partnership?

We’ve spent less than $10,000 with them — they’ve given us a fair price.

What is the status of this engagement?

We started working together in December 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been thorough and courteous. They enable us to access the technology support we need to protect our services and keep our work consistent. Overall, Farmhouse Networking provides reliable and trustworthy work, and my team can reach out to them whenever we have a situation with our system.

How did Farmhouse Networking perform from a project management standpoint?

They’re responsive and have never missed a beat. 

What did you find most impressive about them?

They’re very knowledgeable, which allows them to keep things working and maintained.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

People will be fine working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company that provides services to individuals with intellectual and developmental disabilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Farmhouse Networking?

I hired Farmhouse for their IT services. 

SOLUTION

What was the scope of their involvement?

Farmhouse takes care of all my IT and administrative needs. We have around 30 administrators who take care of all our laptops, computers, printers, and everything related to IT. Moreover, they install and purchase software that I need for the business. 

Scott (Senior Network Architect) works on our phones and guides me on which computers are the best to buy. Typically, Scott helps me find the best options, and then I buy them. Since we have multiple offices, Scott sets up access points and Wifi for our locations. He also installs the office equipment; we rent our printers from another company, but Scott handles the setup and everything else. 

What is the team composition?

I typically only work with Scott, though a couple of others will jump in and help us from time to time.

How much have you invested with them?

We’ve invested around $100,000. 

What is the status of this engagement?

We started working together in July 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Scott and Farmhouse have been great. We don’t have any downtime because he makes sure we’re up and running all the time. Moreover, everybody in our team loves working with him.

How did Farmhouse Networking perform from a project management standpoint?

Scott always tells me what’s going on. He tells me when he has to fix something and is always on target. 

To communicate, we use emails and phone calls. We have a customer portal that he uses for onboarding; when we have a new employee, he uses that portal to send over all information that the new employee needs to get set up. 

What did you find most impressive about them?

Scott fixes everything that we need him to fix and does everything quickly. When a computer breaks down or something goes wrong, my staff isn’t waiting around for somebody to fix it. He takes care of it right away — he’s truly attentive. 

Are there any areas they could improve?

No, there aren’t any. Scott has been awesome. 

Do you have any advice for potential customers?

Farmhouse is great at keeping their customers happy, and Scott handles everything pretty well on his own. 

BACKGROUND

Please describe your company and position.

I am the Executive Pastor of Parkway Christian Center

Describe what your company does in a single sentence.

A church with oversight of various community partners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Farmhouse Networking to accomplish?

• Maintain our IT infrastructure
• Onboard new equipment to our network as needed
• Provide real-time critical data such as security threats, end of service dates for equipment

SOLUTION

How did you find Farmhouse Networking?

Had existing relationship

Why did you select Farmhouse Networking over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Farmhouse Networking were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Replace existing server & switches for Ubiquity across our campus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Farmhouse provides updates along the entire process. Example - equipment has been ordered, equipment has arrived, what date is ideal for installation that does not hinder operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always handled in a timely manner. We never feel like we have been put on hold for a higher priority client. Communication is typically always responded to within hours.

What was your primary form of communication with Farmhouse Networking?

Email or Messaging App

What did you find most impressive or unique about this company?

They demonstrate an excellent trust relationship. Understanding our non-profit status has kept their pricing structures low which is a huge benefit for our organization.

Are there any areas for improvement or something Farmhouse Networking could have done differently?

Nothing to note at this time.

BACKGROUND

Please describe your company and your position there.

I'm the President & CEO for the Grants Pass & Josephine County Chamber of Commerce. We advocate for businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farmhouse Networking?

We have a contract with Farmhouse Network for all IT management for computers, email, and our server.

SOLUTION

How did you select this vendor and what were the deciding factors?

Farmhouse Networking was a perfect fit as he is able to help us with IT needs at a reasonable price. We have created a great partnership.

Describe the project in detail and walk through their service package.

This is an ongoing contract that includes our entire IT Management for all computers, emails, remote access, printers, and any questions way may have.

How many resources from the vendor's team worked with you, and what were their positions?

We typically work with the owner, but have worked with several other employees as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Scott has always been great to work with and is there immediately to solve the problem. We rely on him for all IT questions and needs.

How effective was the workflow between your team and theirs?

The workflow has been great, and we have been very pleased with the service.

What did you find most impressive or unique about this company?

The job is always done well and within a very impressive time frame.

Are there any areas for improvement or something they could have done differently?

None