Extrovert Information Technology (EitBiz)

BACKGROUND

Please describe your company and position.

I am the Transport Policy Manager of UNECE - United Nations Economic Commission for Europe

Describe what your company does in a single sentence.

The United Nations Economic Commission for Europe (UNECE) was set up in 1947 by ECOSOC. It is one of five regional commissions of the United Nations. The others are the Economic and Social Commission for Asia and the Pacific (ESCAP), the Economic Commission for Latin America and the Caribbean (ECLAC), the Economic Commission for Africa (ECA) and the Economic and Social Commission for Western Asia (ESCWA).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• The objective was to move beyond static PDF documentation and provide a dynamic platform where government officials, NGOs, and business leaders could access real-time policy advice, trade standards, and environmental norms.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

• Online Search
• Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was an intricate engineering undertaking that required EitBiz to map out a multi-sectoral digital architecture capable of housing decades of specialized knowledge. The scope of work involved the development of a highly secure, multilingual mobile application tailored for high-level diplomatic and technical use. Key deliverables included a robust "Norms and Standards" engine that allowed users to filter international conventions by sector, such as timber or housing, and an interactive "Policy Toolkit" designed to provide governments with immediate access to UNECE analysis. EitBiz also developed a sophisticated offline synchronization module, ensuring that delegates at international summits could access vital statistics and legal frameworks without relying on local network stability. Furthermore, they built a customized backend dashboard for our Geneva-based teams to manage content updates across all 56 member states, alongside an integrated notification system to alert stakeholders about new economic regulations or environmental protocols.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the mobile platform has significantly enhanced the speed at which our regional commissions and member states adopt and implement UNECE norms. Since the platform's deployment, we have observed a marked increase in the frequency of policy downloads and a much higher engagement rate from non-governmental organizations participating in our activities. The most notable indicator of success has been the reduction in administrative delays during sectoral reviews; government advisors are now able to pull up-to-date trade and transport standards during active negotiations, leading to faster consensus-building. We have also seen a surge in the utilization of our environmental and energy statistics, as the data is now presented in a digestible, mobile-optimized format that supports evidence-based policymaking on the go. This digital transition has effectively modernized our outreach, making the complex work of the United Nations more tangible and actionable for global players.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management under EitBiz was characterized by an exceptional level of transparency and diplomatic tact. Working within a multi-governmental organization requires a sensitive approach to feedback, and the EitBiz team handled our diverse stakeholder requirements with immense patience. Every project milestone was delivered in accordance with the established UN procurement timelines, and their iterative development process allowed us to provide feedback from various departments simultaneously. What stood out was their responsiveness during the integration phase; when our security team raised concerns regarding the encryption of inter-governmental communications, EitBiz immediately mobilized their senior architects to implement a military-grade security layer. They never missed a deadline, even when navigating the complexities of our internal approval hierarchies, and their constant availability for technical consultations ensured that the project remained on a steady course from inception to launch.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive attribute of the team was their ability to internalize our core mission. They did not treat this as a standard corporate mobile app project; instead, they demonstrated a deep respect for the nuances of international cooperation. Their team spent hours understanding how a transport convention in South-East Europe differs from a housing standard in North America, ensuring the app’s logic reflected these intricacies. Their unique "Diversity-First" design philosophy ensuring the app was fully accessible across different languages and for users with varying levels of digital literacy perfectly mirrored our own commitment to inclusion. This alignment of values, combined with their technical prowess in handling massive, multi-sectoral datasets, made them more than a service provider; they became a true partner in our effort to facilitate global economic integration.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

Reflecting on the collaboration, one area for potential improvement could have been the initial scope of the training sessions provided for our senior administrative staff. Because the backend developed by EitBiz is so powerful and offers such granular control over the data, the first round of training was quite intense for our non-technical staff members. A more modular training approach, spread over a few more weeks, might have allowed our team to digest the advanced statistics modules more comfortably. However, EitBiz proactively recognized this and created a series of short, on-demand video tutorials that addressed specific tasks. This quick pivot not only resolved the initial learning curve but also left us with a permanent training resource that continues to be invaluable as we onboard new members to the commission.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Somproperty construction and real estate

Describe what your company does in a single sentence.

At Somproperty, we are committed to building dreams and delivering excellence in construction and real estate across Somaliland and Somalia. With years of experience and a dedicated team of professionals, we specialize in developing high-quality residential and commercial properties that meet the diverse needs of our clients. From sleek urban apartments to expansive commercial hubs, each project is a testament to our commitment to quality, sustainability, and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our objective was to move beyond traditional site visits and static brochures, which were often difficult for our international diaspora clients to access. We engaged EitBiz to develop a comprehensive mobile property ecosystem that would serve as a bridge between our construction sites and the palms of our clients
• The primary goal was to provide a transparent, real-time window into the building process, allowing users to view property listings, track construction milestones for their purchased units, and facilitate secure financial transactions.
• We needed a solution that could handle high-resolution visual data of our architectural designs while remaining functional on various mobile devices across different regions.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was an extensive digital transformation of our sales and project management interface. EitBiz took charge of the entire development lifecycle, delivering a custom mobile application that featured a dual-purpose interface for both prospective buyers and current property owners. Key deliverables included an interactive property catalog with 3D floor plan viewers, an integrated GPS mapping tool to locate developments in Hargeisa and Mogadishu, and a client portal specifically for construction updates. This portal allowed our site engineers to upload photos and progress reports directly to a client’s profile. Furthermore, the scope included the integration of local and international payment gateways, a document management system for digital contracts, and a lead management backend that allowed our sales team to respond to inquiries instantly. They also implemented an offline caching feature so that users could browse property details even when their data connection was unstable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of the Somproperty app has fundamentally changed how we close deals and manage client relationships. We have seen a significant increase in the volume of inquiries coming from clients residing outside the country, as they can now take virtual tours and view detailed site progress without needing a representative on the ground. The transparency provided by the construction tracker has led to a much higher level of trust, which is reflected in the speed at which our new residential units are being reserved. Internally, the automation of payment receipts and contract viewing has dramatically reduced the administrative workload on our office staff. We have also noted that our properties are moving from "available" to "sold" much faster because the app allows us to showcase the quality and sustainability of our materials through high-definition video updates that reach our entire user base simultaneously.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EitBiz managed the project with a level of professional discipline that was truly impressive. They adhered to a strict sprint schedule, providing us with a functional build to test every two weeks. This allowed us to give immediate feedback on the user interface, ensuring the final product aligned perfectly with our brand’s aesthetic. Despite the geographical distance, their team was always accessible, often adjusting their working hours to facilitate live brainstorming sessions with our directors. When we requested a mid-project addition of a currency converter to help our international investors calculate property costs in real-time, they integrated it within days without shifting the final launch date. Their communication was consistently proactive, and they took the time to explain the technical aspects of the app in a way that our non-technical management could easily grasp.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique aspect of working with them was their willingness to understand the local nuances of our market. They didn't just build a generic real estate app; they tailored the experience to the specific needs of the Somali property seeker. For instance, they suggested a "Direct WhatsApp" integration for every listing, knowing that a large portion of our target demographic prefers conversational commerce over traditional email. This insight showed they were deeply invested in the actual success of our business, not just the technical completion of the project. Their ability to balance a high-end, sleek design with a backend that remains robust under heavy use is a testament to their technical depth. They treated our "Building Dreams" motto with the same respect as our own team does, ensuring the digital experience felt as premium as our physical buildings.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If we were to look for an area of improvement, it would perhaps be the initial depth of the user manual provided for our backend administrators. Because the system EitBiz built is so feature-rich, our staff found the first version of the documentation a bit too concise for the more advanced data-filtering tools. However, as soon as we mentioned this, EitBiz organized a series of live training webinars and recorded video tutorials that walked our team through every single function of the dashboard. This immediate pivot from providing a document to providing an interactive education experience was exactly what we needed, and it turned a small hurdle into a great opportunity for our staff to fully master the new technology.

BACKGROUND

Please describe your company and position.

I am the Professional Liability Claims Handler of Allianz UK

Describe what your company does in a single sentence.

Allianz UK is part of the Allianz Group, one of the world’s leading financial services providers with more than 88 million customers in over 70 different countries. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our primary objective in engaging EitBiz was to de-silo the customer experience by creating a unified mobile gateway that could handle the complexities of policy management, claims filing, and real-time support across these different sectors.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope was multifaceted, involving the architectural design and full-stack development of a high-performance mobile application suite for both iOS and Android. EitBiz was tasked with delivering a custom claims-processing engine that utilized the device's camera for instant damage documentation, a secure biometric login system to protect sensitive financial data, and an integrated live chat feature for immediate broker assistance. A major deliverable was the "Petplan Portal," a specific module within the app designed to manage veterinary records and expedite pet insurance claims through a simplified three-step process. Additionally, the scope included the development of a backend administrative dashboard that allowed our internal teams to update policy terms and localized content in real-time. EitBiz also ensured that the entire platform was built with accessibility at its core, incorporating screen-reader compatibility and high-contrast modes to align with our corporate values of diversity and inclusion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the rollout of the mobile solution developed by EitBiz, we have observed a marked improvement in our operational efficiency and customer sentiment. One of the most significant outcomes was the sharp decrease in the average time it takes for a customer to submit a car or home insurance claim, as the automated document upload feature removed the need for traditional mail or lengthy phone calls. We also saw a substantial increase in the volume of self-managed policy renewals, which has freed up our support staff to handle more complex commercial inquiries. For our Petplan brand specifically, the ease of submitting veterinary invoices through the app has led to a noticeable rise in positive user reviews on public app stores. From a technical standpoint, the platform has maintained exceptional uptime and stability, proving that the architecture is capable of handling the high-traffic surges we experience during seasonal peak periods.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

it was great and they meet the deadline and deliver the best quality project

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide empathetic, sustainable, and customer-focused innovation projects.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If there were one area for refinement, it would be the initial phase of the user-acceptance testing (UAT) environment setup. In the very early stages, the connection between their development server and our highly restricted internal testing network faced some minor configuration delays due to our strict firewall policies. Had we conducted a more collaborative pre-flight network audit during the discovery week, we might have saved a few days of troubleshooting. However, the EitBiz technical leads worked late hours alongside our infrastructure team to resolve the handshake issues, and their transparency during that process actually helped strengthen the relationship between our two technical departments. Their willingness to take full ownership of the integration process ensured that this minor hurdle did not impact the overall project success.

BACKGROUND

Please describe your company and position.

I am the Co-founder, Director of Sales & Marketing of QSS Technosoft. 

Describe what your company does in a single sentence.

QSS Technosoft provides innovative solutions that help organizations drive business success. Our technology-driven solutions are designed to deliver real-world results. We are constantly evolving our offerings to keep pace with the latest industry trends.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our goal was not just a simple interface update; we required a total re-engineering of how our enterprise mobility solutions handled complex data analytics on the fly. We needed EitBiz to build a scalable, white-label mobile architecture that we could confidently deploy to our partners, ensuring it met our internal standards for rich user experience and proactive implementation while remaining flexible enough to integrate with diverse big data environments.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The partnership involved a deep integration of EitBiz’s development team into our existing innovation labs. The scope of work was extensive, covering the foundational architecture, cloud synchronization protocols, and the front-end digital experience. They were tasked with delivering a suite of high-performance mobile modules that focused on real-time data visualization and secure cloud computing access. Key deliverables included a fully documented SDK that our internal teams could use for future customizations, a series of robust API connectors designed for seamless big data integration, and a refined mobile application suite featuring a sophisticated UI/UX that reflected our brand’s commitment to technical excellence. They also implemented a comprehensive testing and quality assurance roadmap that mirrored our ISO-certified processes, ensuring that every line of code was optimized for high-traffic enterprise environments before the final hand-off.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of this collaboration were evident in the immediate stability and performance gains of our mobile offerings. Following the deployment of the new architecture, we saw a significant reduction in the time it took for our clients to sync large datasets between their mobile devices and our cloud servers. This technical efficiency directly translated into higher satisfaction ratings from our end-users, who reported a much smoother interaction with our analytics tools. Furthermore, the modular nature of the code delivered by EitBiz allowed our internal developers to roll out new features in roughly half the time it previously took, greatly enhancing our agility in the market. We also noted a total absence of critical security vulnerabilities during our post-launch audits, which validated the "quality-first" approach EitBiz maintained throughout the build.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management experience with EitBiz was refreshingly proactive and highly structured. They utilized an iterative delivery model that allowed us to see tangible progress every few weeks, which was essential for our leadership team to maintain confidence in the project's trajectory. Every milestone, from the initial wireframing to the final deployment, was met with professional punctuality. What truly stood out was their responsiveness to mid-project pivots; when we requested a last-minute change to the cloud integration logic to better suit a specific high-profile client, the EitBiz team didn't just accept the change—they held an emergency technical session to explain how to implement it without compromising the original launch date. Their communication was clear, consistent, and devoid of the technical jargon that often muddies the water in IT consulting partnerships.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets EitBiz apart is their "innovator’s mindset" which feels very similar to our own culture at QSS Technosoft. They didn't just follow a checklist; they acted as consultants who truly understood the stakes of digital transformation. I was impressed by their ability to anticipate future-proofing needs that we hadn't detailed in the brief. For instance, they built the mobile framework with native support for upcoming data protocols, ensuring our investment wouldn't be obsolete in a few years. Their passion for creating a rich user experience was not just a tagline it was visible in the way they obsessed over micro-interactions and transition speeds, treating our product with the same level of care as if it were their own flagship offering.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

In retrospect, the only thing that could have made the process even better would have been an earlier introduction to their quality assurance leads. Because EitBiz moves so quickly through development, their QA team was already deep into testing before our own internal testers had fully synced up on the documentation. Having a joint QA kickoff meeting right at the start of the development phase rather than mid-way through would have streamlined our internal hand-over even further. That said, EitBiz quickly bridged this gap by providing extra documentation and dedicated support hours to catch our team up. This small adjustment in the early collaboration phase would have simply made an already excellent process nearly flawless.

BACKGROUND

Please describe your company and position.

I am the Founder of a marketing consultancy.

Describe what your company does in a single sentence.

Marketing consulting company that helps clients gain visibility online and generate new leads.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• Client bashboard that displays project data
• Accounting data on project invoices and receipts
• Project management capabilities

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

Referral

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Referred to me

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Client project goals and data dashboard
• Accounting dashboard (invoice, payment and receipt)
• Project management capabilities (Project > Milestones > Tasks > Subtasks > Checklists)
• Secure log in & out

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Client retention improved by 50%
• Client satisfaction improved by 50%
• Communication time spent reduced by 50%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Yes, delivered on time.
• Virtual meetings were held when email and messaging became too cumbersome

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

• Commitment to clear communication
• We were impressed with their commitment to meeting deadlines by first establishing clear communication!

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

• Use less technical language to communicate complex ideas

BACKGROUND

Introduce your business and what you do there.

I’m the founder of SendUBack, a lost and found return service. We collect forgotten items from hotels, airports, and businesses and deliver them quickly and safely to guests worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EitBiz - Mobile App, Web & Software Development Company?

We needed help designing and developing our platform, a lost and found management system for hotels. The main goal was to build a simple, user-friendly dashboard for hotels and a smooth booking flow for guests to recover their lost items.

We also wanted to automate key processes such as item reporting, communication, and shipping integration so hotels could save time and reduce manual work. Another important objective was to create a scalable system that we could expand in the future as more hotels joined the platform.

Overall, the goal was to turn our idea into a fully working, reliable, and professional platform that hotels across the world could use.

SOLUTION

What was the scope of their involvement?

EitBiz handled the full design and development of the SendUBack platform from the initial concept to launch. Their work included UI/UX design, frontend and backend development, and setting up the overall system architecture.

The main deliverables included a hotel dashboard where staff could manage lost items, a guest-facing flow for customers to submit and recover items, and admin-level controls to manage the platform. They also worked on features such as item tracking, status updates, email notifications, and integration with shipping processes.

In addition, they supported us with testing, bug fixing, and improvements throughout the development process to ensure the platform ran smoothly.

What is the team composition?

We worked with 2–5 teammates from EitBiz.

How did you come to work with EitBiz - Mobile App, Web & Software Development Company?

We found them through a referral. We chose them over other options because of their high ratings and aligned company values.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from February to March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main outcome was successfully launching the SendUBack platform as a fully functional product that hotels and guests could use in real situations. The system allows hotels to manage lost items more efficiently and reduces manual workload.

We’ve onboarded several hotels in the UK that are actively using the platform to manage their lost and found process. The system has helped reduce manual work for hotel staff by centralizing all requests in one dashboard, which saves time compared to traditional methods.

We’ve also started receiving guest recovery requests through the platform, showing that the booking flow is working as expected. Early feedback from hotels has been positive, especially around ease of use and time savings.

As we continue onboarding more hotels, we expect these numbers to grow steadily. The platform is stable and scalable, which gives us the confidence to expand and onboard more hotels going forward.

How did EitBiz - Mobile App, Web & Software Development Company perform from a project management standpoint?

They delivered on time. We mainly communicated through virtual meetings.

What did you find most impressive about them?

What we found most impressive about EitBiz was their ability to understand our idea and turn it into a working platform in a short time. They were responsive, easy to communicate with, and open to feedback throughout the project.

We also appreciated their flexibility, as they were willing to make changes and improvements as the platform evolved. Their team showed a good balance between technical knowledge and practical understanding of what we needed from a business perspective.

Overall, their commitment to delivering a functional and usable product stood out the most.

Are there any areas they could improve?

They’re already good.

BACKGROUND

Please describe your company and position.

I am the Manager of a grocery store.

Describe what your company does in a single sentence.

We run a local grocery store offering a wide range of daily essentials, fresh produce, and household items to our community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• We hired EitBiz to develop an inventory management system for our grocery store to track stock in real-time, reduce manual errors, and streamline daily operations.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

• Online Search
• Clutch Site

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Good value for cost

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EitBiz developed a custom inventory management system, including stock tracking, order management, reporting features, and a user-friendly dashboard tailored to our store operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw better inventory accuracy, reduced stock losses, faster operations, and improved overall efficiency in managing our store.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and well-organized. They delivered on time, communicated clearly, and were responsive to our feedback and requirements.

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out was their understanding of our business needs and their ability to deliver a practical, easy-to-use solution that fit perfectly with our daily operations.

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

Overall, we had a great experience. More detailed documentation or training initially would have been helpful, but their team was supportive whenever we needed assistance.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Digital Mojo, a digital marketing agency based in Hyderabad. We offer AI-driven branding, SEO, social media management, website development, and performance marketing solutions to help businesses grow online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EitBiz - Mobile App, Web & Software Development Company?

We needed help designing and developing a custom in-house CRM for a salon brand with 54 outlets. The objective was to centralize customer data, streamline appointment and outlet management, and create a scalable system to improve operational efficiency across locations.

SOLUTION

What was the scope of their involvement?

EitBiz handled the end-to-end development of a custom CRM system tailored for a multi-outlet salon chain. Their scope included requirement understanding, system architecture planning, UI/UX design, development of core modules such as customer database, appointment scheduling, outlet-wise reporting and admin controls, along with testing and deployment support. The key deliverable was a scalable, centralized CRM platform to manage operations across all 54 outlets.After the CRM system was launched, EitBiz provided initial handholding followed by training the client's team.

What is the team composition?

We worked with 2–5 teammates from EitBiz.

How did you come to work with EitBiz - Mobile App, Web & Software Development Company?

EitBiz was referred to me.

What is the status of this engagement?

We worked together from January–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project resulted in a fully functional, centralized CRM being implemented across all 54 outlets, leading to better visibility of customer data and outlet performance. Appointment tracking and reporting became more structured, reducing manual coordination and improving operational efficiency. The system also created a scalable foundation to support future growth and additional automation.

How did EitBiz - Mobile App, Web & Software Development Company perform from a project management standpoint?

We communicated via in-person meetings.

What did you find most impressive about them?

I'm impressed with their communication and ownership.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Owner of Rightful Plumbers

Describe what your company does in a single sentence.

We provide plumbing repair, installation, and maintenance services for residential and commercial customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• Develop a professional website for our plumbing business.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

Clutch Site

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Good value for cost

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 EitBiz helped us design and develop our plumbing service website. Their team worked on the website layout, service pages, and contact forms to make it easier for customers to learn about our services and reach us online. They also ensured the website was mobile-friendly and easy to manage from our side.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the website launch, we noticed an increase in online inquiries and service requests through the contact form. The website also loads faster and is easier for customers to navigate, which improved overall user engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The EitBiz team managed the project well and kept us updated throughout the development process. They delivered the work on time and were responsive whenever we had questions or requested small changes. Communication was smooth and professional.

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

What I liked most about EitBiz was their communication. They understood our requirements properly and were always quick to respond. The team was professional and easy to work with throughout the project.

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

 Overall, we had a good experience working with the team. There were a few minor delays during the project, but they communicated clearly and resolved things quickly. Apart from that, everything went smoothly.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Uwindi, an Austin-based web development agency. We create custom websites, landing pages, web applications, and offer SEO, logo, and brand design services for clients across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EitBiz - Mobile App, Web & Software Development Company?

We needed help designing and developing a mobile application that would extend our services beyond the desktop experience and make it easier for our clients to interact with us on the go. The main objectives were to give clients a simple way to submit project briefs, upload files, track project status, and communicate with our team in one place — all from their phones.We also wanted the app to streamline our internal workflow by centralizing messages and requests instead of spreading them across email, chat, and forms.

SOLUTION

What was the scope of their involvement?

EitBiz - Mobile App, Web & Software Development Company handled full-cycle mobile app development for iOS and Android. The main deliverables were native apps with client-facing features (project brief submission, file uploads, real-time project tracking, in-app messaging), an admin dashboard for our team to manage requests/statuses, push notifications for updates, and integration with our existing WordPress site for seamless data sync.They covered discovery, UI/UX design, development, testing, and App Store/Play Store deployment.

What is the team composition?

We worked with 2–5 teammates from EitBiz - Mobile App, Web & Software Development Company.

How did you come to work with EitBiz - Mobile App, Web & Software Development Company?

We found them through an online search. We chose them because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

We spent $20,000.

What is the status of this engagement?

We worked together from October 2025–March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the app three weeks ago and already have 30+ active client installs. 65% of new project briefs now come through the app (vs. email before), cutting response time from 24 hours to under two hours. Our internal team reports 40% less email clutter, and we've seen a 15% uptick in repeat client logins for status tracking.We tracked the reduction in response time and email clutter manually via our shared Google Sheet log — timestamped incoming briefs (app vs. email) and first reply times. App submissions averaged 1.5 hours response (vs. 24+ hours email), measured over the first 25 requests. Email volume dropped 40% per team member’s inbox search (pre/post-app), confirmed by quick Gmail filters for "project brief" keywords.We checked the app's basic analytics dashboard (Firebase) — compared unique logins week 1 (pre-push notification reminders) vs. week 3. Repeat logins for status checks went from 40 to 46 out of 120 active users. Simple percentage calculation, plus the team noticed more "Where's my update?" pings shifting to in-app chat.

How did EitBiz - Mobile App, Web & Software Development Company perform from a project management standpoint?

They had excellent project management. They used structured Agile sprints with clear Trello boards for tasks, daily Slack standups, and bi-weekly Zoom demos. Transparent timelines and proactive issue resolution kept everything on track. They delivered the full iOS/Android apps on time (five months as scoped), with full testing and store approvals handled smoothly.Our primary form of communication was virtual meetings.

What did you find most impressive about them?

Their deep focus on practical UX for agency-client workflows was impressive. They didn't just build a flashy app but added features like instant file uploads and real-time status tracking that actually solve daily pain points. They also delivered true cross-platform consistency (iOS/Android felt native). Their project management kept the remote team feeling local despite time zones. They delivered production-ready code with zero post-launch bugs.

Are there any areas they could improve?

The project was solid overall, but they could’ve built in a basic onboarding tutorial/video for clients right from the start — we added it ourselves post-launch. There was a minor nitpick on initial wireframe iterations taking a week longer than estimated, but nothing derailed the timeline.