E-Commerce Site Dev & Design for Automotive CompanyFeatured Review
- E-Commerce Development UX/UI Design Web Design Web Development
- Jan. - Aug. 2022
- Willing to Refer
"What struck me as most impressive about this company was their dedication to both quality and customer satisfaction."
- 501-1,000 Employees
- Online Review
EuroART93 designed and developed an e-commerce website for an automotive company. They also created an API integration for vehicles and implemented data storage systems.
After implementing the online reservation system, the client saw an increase in customer satisfaction scores. EuroART93 diligently followed the scope and objectives of the project while demonstrating impressive resource management skills. They provided tracking tools and communicated via email.
The client submitted this review online.
Please describe your company and position.
I am the Digital Media Manager of Zubak Grupa d.o.o.
Describe what your company does in a single sentence.
AutoZubak, a company founded with the vision of creating a complete experience in the automotive industry, deals with the sale and maintenance of motor vehicles, and consists of authorized sales and service of the brands Volkswagen, ŠKODA, Audi, as well as service for all vehicle brands and the sale of used vehicles.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire EuroART93 to accomplish?
- New company website
- Conversion rate optimization
- UX / UI Design
How did you find EuroART93?
Why did you select EuroART93 over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Company values aligned
How many teammates from EuroART93 were assigned to this project?
Describe the scope of work in detail. Please include a summary of key deliverables.
The project involved creating a new e-commerce website aimed at facilitating the reservation or online purchase of used cars. The scope of work extended from the conceptualization of the site to the final development and testing phase. Key Deliverables:
- E-commerce website development: The primary deliverable was a user-friendly, efficient, and secure e-commerce website where customers could browse, reserve, and purchase used cars. The website needed to support various functionalities such as product listings, customer reviews, and a secure payment system.
- Reservation system for car services: Another crucial component was the development of a feature allowing users to reserve appointments for car services. This involved creating a reservation system that ensured a smooth and easy process for the customers and the service providers.
- Data storage and retrieval systems: To streamline operations and provide faster responses to users, we developed a system for automatic storage of user and transaction information into different databases. This system was built to enable employees to easily access and manage customer data, enhancing the speed and efficiency of customer service.
- API Integration for Vehicles: A significant part of the project was the development and integration of an API for vehicles. This allowed the seamless transfer of data related to used and new cars between our systems and external platforms or services.
In conclusion, the scope of work encompassed e-commerce website development, implementation of a car service reservation system, creation of data storage systems, and API integration for vehicles. The primary aim was to provide a seamless, efficient, and user-friendly platform for purchasing or reserving used cars and scheduling car services.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes from the project to determine progress or success can be considered as follows:
- Increased Sales and Reservations: Post-implementation of the e-commerce website and car service reservation system, the rate of online used car sales and service reservations can be monitored. An increase in these figures compared to the previous period would indicate success.
- Enhanced User Engagement: The level of customer interaction with the website, such as time spent on the website, pages visited, cars viewed or reserved, can be tracked to gauge user engagement. Increased user engagement typically signifies a successful implementation.
- Reduced Response Time: The automatic data storage and retrieval systems were intended to enhance employee efficiency and reduce response time to customer queries or issues. A measurable decrease in response time post-implementation compared to pre-implementation periods would be a clear indicator of progress.
- Successful API Integration: The seamless functioning of the vehicle API, demonstrated by accurate data transfer and synchronization with external platforms or services, would signify a successful outcome.
- Customer Satisfaction: The improvement in customer satisfaction scores, as captured through customer surveys or feedback forms, post-implementation of the website would be a clear indicator of success.
- Reduction in Service Scheduling Errors: With the implementation of the online reservation system, the number of scheduling errors or conflicts should reduce. A measurable decrease in such incidents can be an indicator of the project's success. Each of these outcomes can be tracked and measured to demonstrate the project's progress and determine its overall success.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team handled project management with commendable efficiency and professionalism. Right from the start, they diligently delineated the scope and objectives of the project, assigning tasks to their team members in a structured way. Their resource management skills were impressive, playing a significant role in averting unnecessary costs and delays. They provide us with project management tools for tracking the project's evolution and maintaining alignment on project goals and deadlines.
When it came to adhering to their delivery schedules, they fulfilled their tasks promptly and when unexpected issues surfaced, their swift deployment of contingency plans ensured the project's continuity. Their responsiveness was particularly noteworthy. They made themselves readily accessible to resolve our queries and address our concerns, often replying within just a few hours. They maintained open lines of communication, holding regular meetings to provide project updates.
Any alterations in the project plan were promptly relayed to us. Moreover, they demonstrated flexibility when we sought modifications or introduced new requirements during the development phase. They adapted without compromising the quality of their deliverables. In summary, their project management capabilities were first-rate.
They not only ensured punctual delivery but also exhibited considerable versatility and a strong commitment to customer service. They went above and beyond to cater to our needs, often surpassing our expectations.
What was your primary form of communication with EuroART93?
- In-Person Meeting
- Virtual Meeting
What did you find most impressive or unique about this company?
What struck me as most impressive about this company was their dedication to both quality and customer satisfaction. They expertly balanced project management efficiencies and prompt delivery timelines with a clear focus on meeting, and even surpassing, client needs and expectations. Moreover, their responsiveness was outstanding. They went above and beyond to answer questions and resolve issues promptly.
The speed and quality of their communication was a significant differentiator. Also unique was their flexibility. They readily adapted to project changes and new requirements, which showed their commitment to delivering a final product that fully satisfied their client's needs.
Lastly, their efficient use of project management tools and strategies not only optimized their workflow but also provided clear and transparent tracking of the project's progress. This level of transparency is something I find to be both unique and impressive.
Are there any areas for improvement or something EuroART93 could have done differently?
Everything was really good.
Service & Deliverables
On time / deadlines
Value / within estimates
Willing to Refer5.0