Mater Agency

BACKGROUND

Introduce your business and what you do there.

I am the head of sales and marketing for Meddox, a creation healthcare startup developing a mobile application. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EuroART93?

We hired EuroART93 for website design. We were launching our mobile application and needed a website to go along with it. 

SOLUTION

What was the scope of their involvement?

The website was designed with InVision and created to be a brand image website. EuroART93 currently provides us with digital marketing strategy; this includes social media management on Facebook and Instagram and creating advertisements. 

What is the team composition?

We primarily communicate with our account executive and a junior account manager. 

How did you come to work with EuroART93?

I worked with EuroART93 at a previous company, where we initially found them through a recommendation. We contacted them and liked their pitch, so we decided to move forward with them. 

How much have you invested with them?

We spent €3,500 (approximately $3,900 USD). 

What is the status of this engagement?

We started working together in March 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We are measuring the content strategy's success through monthly unique visitors and other Google Analytics KPIs. We’re very satisfied with everything they’re doing. 

How did EuroART93 perform from a project management standpoint?

The team is very responsive, and they work in an Agile environment. EuroART93 is highly organized, follows timelines, and has clear communication, which makes things easy. We communicate via Google Meet and email. 

What did you find most impressive about them?

We’ve been highly impressed with their professionalism, support, and creativity. The designers are wonderful and innovative with their ideas. They consistently bring our vision to life. 

Are there any areas they could improve?

There’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

Stay open-minded and give them creative freedom. Educate EuroART93 about your company so they can produce the best product possible. 

BACKGROUND

Please describe your company and position.

I am the Digital Media Manager of Zubak Grupa d.o.o.

Describe what your company does in a single sentence.

AutoZubak, a company founded with the vision of creating a complete experience in the automotive industry, deals with the sale and maintenance of motor vehicles, and consists of authorized sales and service of the brands Volkswagen, ŠKODA, Audi, as well as service for all vehicle brands and the sale of used vehicles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EuroART93 to accomplish?

• New company website
• Conversion rate optimization
• UX / UI Design

SOLUTION

How did you find EuroART93?

Referral

Why did you select EuroART93 over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from EuroART93 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved creating a new e-commerce website aimed at facilitating the reservation or online purchase of used cars. The scope of work extended from the conceptualization of the site to the final development and testing phase. Key Deliverables: 

• E-commerce website development: The primary deliverable was a user-friendly, efficient, and secure e-commerce website where customers could browse, reserve, and purchase used cars. The website needed to support various functionalities such as product listings, customer reviews, and a secure payment system. 
• Reservation system for car services: Another crucial component was the development of a feature allowing users to reserve appointments for car services. This involved creating a reservation system that ensured a smooth and easy process for the customers and the service providers. 
• Data storage and retrieval systems: To streamline operations and provide faster responses to users, we developed a system for automatic storage of user and transaction information into different databases. This system was built to enable employees to easily access and manage customer data, enhancing the speed and efficiency of customer service. 
• API Integration for Vehicles: A significant part of the project was the development and integration of an API for vehicles. This allowed the seamless transfer of data related to used and new cars between our systems and external platforms or services. 

In conclusion, the scope of work encompassed e-commerce website development, implementation of a car service reservation system, creation of data storage systems, and API integration for vehicles. The primary aim was to provide a seamless, efficient, and user-friendly platform for purchasing or reserving used cars and scheduling car services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project to determine progress or success can be considered as follows: 

• Increased Sales and Reservations: Post-implementation of the e-commerce website and car service reservation system, the rate of online used car sales and service reservations can be monitored. An increase in these figures compared to the previous period would indicate success. 
• Enhanced User Engagement: The level of customer interaction with the website, such as time spent on the website, pages visited, cars viewed or reserved, can be tracked to gauge user engagement. Increased user engagement typically signifies a successful implementation. 
• Reduced Response Time: The automatic data storage and retrieval systems were intended to enhance employee efficiency and reduce response time to customer queries or issues. A measurable decrease in response time post-implementation compared to pre-implementation periods would be a clear indicator of progress. 
• Successful API Integration: The seamless functioning of the vehicle API, demonstrated by accurate data transfer and synchronization with external platforms or services, would signify a successful outcome. 
• Customer Satisfaction: The improvement in customer satisfaction scores, as captured through customer surveys or feedback forms, post-implementation of the website would be a clear indicator of success. 
• Reduction in Service Scheduling Errors: With the implementation of the online reservation system, the number of scheduling errors or conflicts should reduce. A measurable decrease in such incidents can be an indicator of the project's success. Each of these outcomes can be tracked and measured to demonstrate the project's progress and determine its overall success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team handled project management with commendable efficiency and professionalism. Right from the start, they diligently delineated the scope and objectives of the project, assigning tasks to their team members in a structured way. Their resource management skills were impressive, playing a significant role in averting unnecessary costs and delays. They provide us with project management tools for tracking the project's evolution and maintaining alignment on project goals and deadlines. 

When it came to adhering to their delivery schedules, they fulfilled their tasks promptly and when unexpected issues surfaced, their swift deployment of contingency plans ensured the project's continuity. Their responsiveness was particularly noteworthy. They made themselves readily accessible to resolve our queries and address our concerns, often replying within just a few hours. They maintained open lines of communication, holding regular meetings to provide project updates. 

Any alterations in the project plan were promptly relayed to us. Moreover, they demonstrated flexibility when we sought modifications or introduced new requirements during the development phase. They adapted without compromising the quality of their deliverables. In summary, their project management capabilities were first-rate. 

They not only ensured punctual delivery but also exhibited considerable versatility and a strong commitment to customer service. They went above and beyond to cater to our needs, often surpassing our expectations.

What was your primary form of communication with EuroART93?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What struck me as most impressive about this company was their dedication to both quality and customer satisfaction. They expertly balanced project management efficiencies and prompt delivery timelines with a clear focus on meeting, and even surpassing, client needs and expectations. Moreover, their responsiveness was outstanding. They went above and beyond to answer questions and resolve issues promptly. 

The speed and quality of their communication was a significant differentiator. Also unique was their flexibility. They readily adapted to project changes and new requirements, which showed their commitment to delivering a final product that fully satisfied their client's needs. 

Lastly, their efficient use of project management tools and strategies not only optimized their workflow but also provided clear and transparent tracking of the project's progress. This level of transparency is something I find to be both unique and impressive.

Are there any areas for improvement or something EuroART93 could have done differently?

Everything was really good.

BACKGROUND

Please describe your company and position.

I am the Tomislav Iveta of Significo d.o.o.

Describe what your company does in a single sentence.

Significo is a trusted customer support and BPO solution partner with more than 17 years of experience providing a broad range of customer support services for some of the biggest companies and brands based on certified ISO standards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EuroART93 to accomplish?

• Branding
• Digital marketing
• Social media

SOLUTION

How did you find EuroART93?

Referral

Why did you select EuroART93 over others?

• Great culture fit
• Company values aligned

What was the size of EuroART93’s team?

21-35

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged EuroART93 to create a new logo and help rebrand our company. The brief required was excellent, ensuring that we had thoroughly thought through what we were trying to achieve. The creative concepts they produced have enabled us to quickly create a website, presentations, and other paper-based collateral. We were really impressed with their creativity and the professional way they work. We recommend them very highly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New brand identity
• Graphic design
• Social media presence

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EuroART93 was great to work with, professional and helpful. The logo they've designed has helped me create a strong brand identity across various social media channels. Dependable, insightful, creative – all apply to their work.

What was your primary form of communication with EuroART93?

In-Person Meeting

What did you find most impressive or unique about this company?

We were not only impressed with the final result, but the process that EuroART93 took us through was equally impressive. Throughout this journey, their constant and consistent communication with us meant we knew exactly what was going on, why, and where we were headed

Are there any areas for improvement or something EuroART93 could have done differently?

We were really impressed with their creativity and the professional way they work.

BACKGROUND

Please describe your company and position.

I am the Head of communications of Croatian Football Federation (HNS)

Describe what your company does in a single sentence.

Croatian Football Federation (HNS) is the governing body of Croatian football, responsible for all national football and futsal teams and football and futsal leagues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EuroART93 to accomplish?

• HNS main website redesign
• Creating a logo for our primary PR campaign #Family
• Developing a book of graphic standards for the campaign #Family

SOLUTION

How did you find EuroART93?

Other

Why did you select EuroART93 over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Other

What was the size of EuroART93’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

HNS hired EUROART93 for two main goals:

1) to create a web design for our new web platform called HNS.family and

2) to develop a visual identity for our campaign #Family, which includes logo design.

Website development included more than 100 different pages, as this was quite a complex project with an aim to develop a top 5 website among all European football associations. Book of graphic standards included all the usual material (fonts, colors etc.), as well as templates for digital platforms and social media, marketing materials etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timeline (respeting the deadlines from a contract)
• Quality of work
• Response time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EUROART 93 was very responsive to any of our needs, and was quick to deal with any unforeseen matters. They respected their deadlines, and were very serious when it comes to project management, as we had a project lead from their side who was very detailed and dedicated to the process, and making sure everything is delivered on time and that communication is smooth, quick, and continuous.

What was your primary form of communication with EuroART93?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

For us, besides professionalism in communication and delivery, the key factor is creativity and quality of work, and we feel that EUROART93 is the partner of highest quality in that regard. They understood our unique needs and we felt they were totally invested in our joint project; it meant as much to them as to us, and that's rare to find.

Even though we had several prominent and really good agencies looking to work with us on this project, we chose EUROART93 after a detailed process, mostly due to our excellent previous experience with them, and they met our high expectation by doing an excellent work once again.

Are there any areas for improvement or something EuroART93 could have done differently?

Both sides could have been more specific when developing a timeline for certain elements of the design, as we used another company for web development (also because of the previous good experience), and therefore it's crucial to be very precise about the timeline so everybody can be well-aligned. But, due to their flexibility and responsiveness, and smaller issues that came along the way were quickly fixed.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Senior Specialist of A1 Hrvatska

Describe what your company does in a single sentence.

A1 Hrvatska is part of A1 Telekom Austria Group (the leading provider of digital services and communication solutions in Central and Eastern Europe) and we take care of the needs of 2 million customers on an everyday basis.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EuroART93 to accomplish?

• EuroART93 has been our social media agency for several years and the primary goal was to successfully manage A1 Croatia social networks.
• As a part of the A1 Croatian marketing campaigns, the agency was tasked with proposing and implementing digital activations, primarily with the aim of our brand awareness and image.

SOLUTION

How did you find EuroART93?

• Referral
• Other

Why did you select EuroART93 over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was the size of EuroART93’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We use social media networks mindlessly and consume snapshots of other people’s “perfect lives.” We lose our grip on reality and forget that there is real life and a person behind the screen. “Shake the fake” was the platform on which we decided to showcase realness and no use of filters during the holidays.

Users could participate in 4 different categories and show what the real holidays look like for them. The main goals of the campaign were brand awareness and customer engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Visits on the website
• Activation entries
• AVG bounce rate
• AVG time on page

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All proposals and realisation were made within the deadlines we agreed upon. We agreed daily on the needs of the projects and were informed of all the stages of development we asked for.

What was your primary form of communication with EuroART93?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Creative ideas, quick and efficient implementation of projects and excellent accounting.

Are there any areas for improvement or something EuroART93 could have done differently?

I don't think they could have done anything better - from the very first idea, brainstorming, the realization and the final report. Everything was great!

BACKGROUND

Please describe your company and your position there.

Dental polyclinic Breyer is a family business and has been engaged in dental tourism for many years. It has 35 employees and operates in 2 locations, while the 3rd one is in the process of being established. For the last 6 years, I have been the head of marketing and sales at the Polyclinic.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93?

We hired EA to create a website, create an application for our needs, and social marketing and graphic design of printed material.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have heard good recommendations for them

Describe the project in detail and walk through the stages of the project.

The manager got acquainted with our mission and vision, our business plans for the short future. He came physically to the polyclinic several times. We analyzed together the previous data (successful and unsuccessful), defined the target audience and buyer persona, visual identity and determined the strengths. First, we agreed on the graphics and visuals we will use for which platform and the tone of voice. Plan publication is done in advance and every step is approved.

How many resources from the vendor's team worked with you, and what were their positions?

You were assigned an account and sometimes a manager was also involved

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The number of likes on the Facebook page increased by 14% from January 2021 to today, from 11,548 to 13,443. The visual identity and communication is clear and coordinated by design, so the company looks more professional

How effective was the workflow between your team and theirs?

Communication takes place mainly by telephone and e-mail.

What did you find most impressive or unique about this company?

They are adaptable, fast, and innovative.

Are there any areas for improvement or something they could have done differently?

I can't think of anything

BACKGROUND

Please describe your company and your position there.

I am working as the marketing manager for the company, with extensive experience and background from the retail industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93, and what were your goals?

At the moment, EuroArt93 is mainly involved in our projects related to graphic design, but we also have good experience with their expertise in web design, operation and maintenance.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on previous projects and a long collaboration over time, we had no doubt that EuroArt93 would be the right partner to assist us with the implementation of our new visual concept, campaigns and other related printed and digital assets.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

For the past years, we have done several projects where EuroArt93 are involved. On a general basis, the company is good at interpreting project briefs and comes up with proposals for good solutions both at an overall and detailed level. The level of quality is always in focus regardless if the projects are urgent or larger time-consuming larger projects.

How many resources from the vendor's team worked with you, and what were their positions?

Lately we have specifically worked with one dedicated graphic designer. This has been important to us he have a great understanding of our needs. It has also been important for us to have an ongoing dialogue and a mutual understanding of detail for sustained further development and continuity for our deliveries.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For us the most important measurable outcome is to be able to deliver in time, at high quality, even within short deadlines. Always on brand, also when working on project or campaigns created for our customers.

How effective was the workflow between your team and theirs?

As the designer knows the detail of our needs and business pretty well, we had status meetings and follow-ups when needed during and after any sprint.

What did you find most impressive or unique about this company?

We're impressed with their detailed knowledge and ability to deliver within short deadlines. It is also highly valued that the creative resources think outside the box, are self-driven, and present several proposed solutions when challenges arise in projects.

Are there any areas for improvement or something they could have done differently?

As we currently mainly use services related to graphic design and similar projects, I have limited insight into other services provided at the moment. Regardless of this, we have got the impression that the company consistently delivers high-quality services and have also good experience when it comes to web design from the past.

BACKGROUND

Please describe your company and your position there.

The company which is providing solutions & services for payments, considering both hardware and software. My position is Account Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93, and what were your goals?

The main goal is to engage EA93 team to help us redesign and develop a new UX for ATM users. The final product was changed and improved user flow and changed the way the user is driven through experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was selected through organized selection among several designing companies portfolio presentations and especially for this type of task (vendor selection) provided design example.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was to design new UX for customer jurnie on ATM devices In general, the project was realized in a few stages - design suggestion (minimum 3 different designs)

• alignment and modifications with deciding a final design along with end-user requirements
• stage of WEB developing aligned design elements
• testing & additional modifications
• implementation
• rollout

How many people from the vendor's team worked with you, and what were their positions?

In constant communication two employees

• General manager
• UX designer
• senior

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall experience working with EA93 team was more than just a business task/project. The main impression is that they are providing more than is expected, giving added value to the project and relationship with our end-client.

Describe their project management style, including communication tools and timeliness.

Communication is with very fast feedback and prompt and express mail correspondence, without the need for unnecessary "ping-pong" messages. If needed, they are available through all available channels, ad hoc online meetings, or phone calls/messages.

What did you find most impressive or unique about this company?

The most impressive about them was their respect for the agreed deadlines, even with much earlier deliveries. Another thing is the flexibility to change things "in the middle" of the project, as a result of a final client or misunderstanding that was realized too late after the project started.

Are there any areas for improvement or something they could have done differently?

To organize local events to meet their clients :)

BACKGROUND

Please describe your company and your position there.

I'm Sales Executive of leading vendor of Digital Banking solution in CEE .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93?

We identify that missing part of our Digital Banking platform was UI/UX design and that with predefined specialized UI/UX design will significantly improve our out-of-the-box solution and that can help us in our sales process. Our goal was to have state-of-art solution in all aspects.

SOLUTION

How did you select this vendor?

We met EuroArt93 as UI/UX partner selected by our clients (banks) during numerous implementation of our Digital banking platform on the market. Based on their UI/UX expertise and as well expertise with financial industry solution we interview them and selected them as our dedicated partner

Describe the project in detail and walk through the stages of the project.

In initial phase, together with EuroArt93 we organised series of workshops to present module and features of our Digital Banking solution. Their team preformed analysis and provided relevant information and feedback. After initial phase, crucial parts of our platform which needed improved customer experience and more user friendly customer journey are identified (both web channel and mobile apps). Project was done in iteration, using agile methodology and only within couple of weeks first set of features was redesigned and ready for testing.

How many resources from the vendor's team worked with you, and what were their positions?

Our team worked directly with EuroArt’s CEO/Creative director and Senior UI/UX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very satisfied with delivered UI/UX design. Beside that EuroArt helps as with branding and marketing of our new out-of-the-box solution. We are receiving positive feedback from both existing and potential clients on the market and we have already manage to sell and implement new redesigned solution to one client. Everyting what we were aiming at the start of our co-operation, user-friendly and easy to navigate solution was achieved through joint work.

How effective was the workflow between your team and theirs?

EuroArt93 was very open and very responsive in communication with our team. Combining couple of in-person meetings with conf. calls and collaboration through online portal was perfect combination.

What did you find most impressive or unique about this company?

EuroART93 UI/UX expertise was impressive. Beside that what really helped is their experience in building UI/UX for application in financial industry, which goes perfectly with our Digital Banking solution.

Are there any areas for improvement or something they could have done differently?

Adding addition resources (which we recognized as common problem in industry) would help sped of delivery in certain stages of project.

BACKGROUND

Please describe your company and your position there.

I am social media specialist at telecommunications company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93, and what were your goals?

Our website was created over 10 years ago and it was adapted for desktop users, but not so much for mobile users, that over time took a big share of our website visitors.

Euro ART93 had a task to make our website user-friendly for both desktop and mobile users, with a goal to make the experience more functional and faster and to bring our product "closer" to people, which makes the decision of buying easier and faster.

SOLUTION

How did you select this vendor and what were the deciding factors?

As a long time associate EA93 had the best solution for our problem, knowing our brand and product well, and they were able to make requested changes, along with giving new ideas, faster than any other vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had online meetings, briefs, shared ideas, worked in beta version of our website until final stage when website was mobile user friendly and went live. It included a lot of changes on website, such as product features, chat box, photos, texts, etc.

How many people from the vendor's team worked with you, and what were their positions?

Multiple people, at least 3.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching mobile friendly website we saw slight change in sales and our website traffic and analytics improved.

Describe their project management style, including communication tools and timeliness.

Fast, accurate.

What did you find most impressive or unique about this company?

They were super professional, and they met all of our requests.

Are there any areas for improvement or something they could have done differently?

No.