Ember Group

We are the customer engagement and CX specialists.

Our ambition, in this fast and changing digital world, is to help the people we work with deliver the maximum value from their customers.

Working across the five following areas, what really sets us apart is that everything we do is underpinned by hard data to drive a ruthless focus on delivering tangible outcomes at pace.

1. Customer Management Strategy – we shape and advise on overall engagement strategies, customer journeys and operating models
   
    
2. Insight & Analytics – we help you better understand your customer interactions to identify actionable insights
   
    
3. Transformation – we partner with you to implement the commercial, technical and cultural elements of your Customer Strategy
   
    
4. Learning – we create innovative digitally enhanced learning solutions to measurably improve your people’s performance
   
    
5. Sourcing – we identify and secure the leading CX & Digital talent on both a permanent and short-term basis

Many of our people are industry practitioners who have spent most of their careers in the roles that our clients hold. This expertise is further enhanced through other team members who bring specialist consulting, learning and recruitment skills, honed on successful projects for organisations across the globe.

We are proudly independent and inspired by innovation and change.

OUR PARENT COMPANY

Ember are part of the Davies Group - a multi-award winning operations management, consulting and digital solutions provider to organisations in highly regulated markets (including insurance, financial services, utilities, communications, and to regulatory bodies) and to global businesses.