Extrovert Information Technology (EitBiz)

BACKGROUND

Please describe your company and position.

I am the Growth Partner of Tibicle LLP

Describe what your company does in a single sentence.

We are a technology-driven company focused on building SaaS products and delivering AI-powered digital solutions for businesses across various industries. Our offerings include custom software development, cloud-based platforms, and intelligent automation tools designed to improve operational efficiency and user experience. We continuously work on developing scalable, data-driven products that help our clients streamline processes, gain insights, and enhance decision-making through advanced technologies like AI and machine learning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• We hired EitBiz to support the development of our SaaS platform and assist with integrating AI-driven features into our product ecosystem. Our primary goal was to enhance the scalability and performance of our platform while accelerating the development cycle. Additionally, we wanted to implement intelligent features such as data processing, automation, and predictive capabilities to improve the overall functionality and user experience. EitBiz was brought on to help us deliver these enhancements efficiently while maintaining high standards of quality and reliability.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

Online Search

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement focused on extending our SaaS platform with advanced AI capabilities and improving overall system efficiency. EitBiz collaborated with our team to work on specific product components, ensuring alignment with our existing architecture and long-term roadmap.

Their deliverables included building and refining core platform features, implementing AI-based functionalities such as intelligent data processing and automation workflows, and enhancing system scalability. They also supported integration with third-party services and contributed to strengthening the platform’s performance and reliability.

Beyond development, their team played a key role in optimizing workflows and ensuring smooth deployment in a cloud environment. This helped us roll out new features faster while maintaining a stable and high-performing product. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear improvements in how quickly we were able to move on new features and releases. With EitBiz’s support, our development cycles became more streamlined, which helped us deliver updates to our clients faster.

The platform itself also became more stable and better equipped to handle increased usage. Some of the enhancements around automation and data handling reduced the need for manual effort on our end, which made day-to-day operations smoother.

Overall, the engagement helped us strengthen our product while also improving internal efficiency, which was important for supporting our growing client base. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-structured and easy to work with. They kept things organized with regular check-ins and clear communication, which made it simple to stay aligned throughout the project.

They were consistent in meeting deadlines and delivered work as planned. Whenever priorities shifted on our side, they were flexible and adjusted quickly without slowing down progress.

Overall, they were responsive, easy to collaborate with, and took feedback seriously, which made the entire process smooth and efficient. 

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out to us was how quickly they were able to get up to speed with our product and requirements. Since we already had an existing platform, it was important to work with a team that could adapt quickly, and EitBiz handled that very well.

They also took a practical approach to problem-solving. Instead of overcomplicating things, they focused on building solutions that aligned with our timelines and business needs. This balance of technical expertise and a collaborative working style made the engagement very effective. 

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

We did not identify any significant gaps in their work. The team was reliable and maintained a steady pace throughout the project.

From our perspective, everything was handled professionally, and the engagement met our expectations without any major issues. 

BACKGROUND

Please describe your company and position.

I am the Consultant of Comfygen Technologies

Describe what your company does in a single sentence.

Comfygen Technologies specializes in AI, mobile app, web, and blockchain development, helping businesses transform ideas into innovative digital products. We build secure, scalable, and high-performance solutions tailored to diverse industries, enabling growth, efficiency, and long-term success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• Develop a modern, responsive, and user-friendly website that effectively represents our brand and enhances user engagement across all devices.
• Integrate secure, scalable, and easy-to-manage features (CMS, APIs, and analytics tools) to streamline operations and support future business growth.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

• Online Search
• Clutch Site

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included end-to-end website design and development, starting from requirement analysis and UI/UX planning to final deployment. The team designed a modern, responsive interface aligned with the brand identity, ensuring seamless user experience across all devices. Development covered both front-end and back-end implementation using scalable and secure technologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Website Performance and fast loading. 
2. Better UI/UX to Increase user engagement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed efficiently with clear communication and well-defined milestones. The team followed a structured approach, providing regular updates and ensuring transparency throughout the development process. All deliverables were completed on time, meeting the agreed deadlines without compromising quality. They were highly responsive to our needs, quickly addressing feedback and implementing changes whenever required, which ensured a smooth and collaborative workflow.

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strong focus on quality and attention to detail stood out the most. The team showed excellent technical expertise, clear communication, and a proactive approach. Their flexibility, innovative suggestions, and commitment to delivering a scalable, user-centric solution made the process smooth and efficient.

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Growth of HuntingAlice

Describe what your company does in a single sentence.

HuntingAlice is an AI-powered B2B lead generation platform that helps teams find and engage with high-intent prospects in real time using social listening and smart automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• We hired EitBiz to design and develop a scalable, efficient Client Management System (CMS) that could streamline our lead tracking, automate workflows, and support our growing user base.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

• Online Search
• Clutch Site

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with EitBiz to build a custom Client Management System (CMS) for our platform. The work included UI/UX design, backend development, API integrations, and deployment. Key deliverables were a centralized dashboard, real-time lead tracking, workflow automation, user role management, and third-party integrations, along with ensuring scalability and post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CMS significantly improved our lead management efficiency, reducing manual work by around 40% and helping our team respond to high-intent prospects much faster. We also saw a noticeable increase in qualified lead conversions and better visibility into our pipeline, which made decision-making quicker and more data-driven.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-structured and transparent. They kept us updated at every stage, delivered most milestones on time, and were quick to respond whenever we had questions or new requirements. Communication was smooth, and they were flexible in adapting to changes, which made the whole process easy to manage from our side.

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about EitBiz was their ability to truly understand our product vision and translate it into a practical, scalable solution. They were proactive with suggestions, communicated clearly throughout the project, and focused not just on development but on building something that actually adds value to our business.

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

Overall, we had a great experience, but there were a few minor delays during the initial development phase as requirements were being refined. That said, the team was responsive and quickly adapted, so it didn’t impact the final outcome in a significant way.

BACKGROUND

Please describe your company and your position there.

I'm the founder/owner at EZ Transaction, an all-in-one solution for small to medium-size businesses for their online appointments, bookings, reservations, secure online payments, direct messaging, and auto-reminders, needs to streamline their business operations and get more clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EitBiz - Software, Mobile App & Web Development Company, and what were your goals?

I wanted to invest my retirement money in a startup idea where the app and website will be very complex with lots of features as it is going to target almost every industry. So I hired EitBiz for web and mobile app development with the latest technologies.

SOLUTION

How did you select this vendor and what were the deciding factors?

I came to know about EitBiz through one of my colleagues at work and hearing about his feedback about the company; I did my research, compared with a few, and finally decided to go with EitBiz with my project. The other reason I chose them is because of their 15+ years of industry experience, expertise in the latest technologies, and affordable pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I had a kick-off meeting with EitBiz to discuss my goals and objectives with EZ Transaction. From there, the team delivered mock-ups and wireframes for our website and app. After a few iterations, their team designed and developed an informational custom website and mobile app for Android & iOS. I provided them the content to reflect who we are and what are our offerings, which they updated on the site and added a few forms as per the requirements.

How many people from the vendor's team worked with you, and what were their positions?

An IT director was the main point of contact throughout the process. There were also two full-stack developers and a designer working behind the scenes. Latest on the testing phase, I was introduced to their QA head.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site and app, we saw good growth of visitors to the website and app with monthly registrations from customers and businesses from different domains. The customers and businesses love the features of the web and mobile app they built, and we're taking their feedback to improve it further.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their IT director, who communicated with the rest of the team. If there were any delays, they let us know ahead of time to prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with my team and me here.

What did you find most impressive or unique about this company?

They gave us a professional website and app that's easy to manage with a great admin panel. My team had never worked with technologies like React before, so they took the time to explain things wherever we asked them to. Throughout, they were very transparent and quick to respond.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs. We let them know, and they were quick to fix the issues.

BACKGROUND

Please describe your company and your position there.

I’m the founder of The Good Neighbour App, a platform that lets people share tools.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EitBiz?

I hired EitBiz to build the app that I envisioned.

What were your goals for this project?

I wanted to create an app that would help people.

SOLUTION

How did you select this vendor?

They were very easy to communicate with and promised to build the app exactly how I wanted.

Describe the project in detail.

They created a mobile app that neighbors can use to rent tools from each other. The team also built an accompanying website.

What was the team composition?

There was a 24-hour support team that I could contact at any time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I’ve been using EitBiz for two and a half years now. When I started with them, I knew nothing about apps or webpages. All I had was a vision. EitBiz built my idea and integrated analytics to solve design hurdles. I couldn’t be more impressed with their work.

How effective was the workflow between your team and theirs?

Our workflow was great, mainly because of EitBiz’s excellent communication skills.

What did you find most impressive about this company?

I was impressed by their around-the-clock work ethic and the skill of their designers. I would highly recommend this team to anyone.

Are there any areas for improvement?

None that I’ve seen.

BACKGROUND

Please describe your company and position.

I am the Regional General Manager of FCM Travel Australia

Describe what your company does in a single sentence.

Welcome to FCM, the alternative corporate travel company. What makes us the alternative? We make business travel a pleasure. Don’t just ‘get there’. Connect globally. Think differently. Travel better. Give yourself the flexibility to do corporate travel on your own terms. We’re here for a purpose  to transform business travel. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our core objective in partnering with EitBiz was to personify this philosophy by building a mobile platform that treats the business traveler as a human being rather than a line item on a spreadsheet.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

• Online Search
• Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was a comprehensive overhaul of our mobile strategy, requiring EitBiz to develop a high-performance application capable of serving a global corporate audience. The scope of work spanned from initial user journey mapping to the deployment of a highly secure, scalable architecture. Key deliverables included a personalized traveler dashboard that anticipates user needs based on their itinerary, an integrated "Smart Assistant" for instant booking adjustments, and a robust spend control module that allows corporate managers to monitor budgets in real-time. EitBiz also delivered a complex data visibility layer, which transformed raw travel metrics into actionable insights for our corporate clients. A standout feature of the deliverable was the safety and risk management suite, which provides travelers with instant location-based alerts and one-touch emergency assistance. Throughout the build, EitBiz ensured the platform was optimized for international roaming, allowing for fast load times and offline access to critical travel documents regardless of the traveler's location.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the deployment of the platform developed by EitBiz, we have seen a profound shift in how our clients engage with their corporate travel programs. The most immediate progress was seen in the significant rise of mobile-first bookings and self-service itinerary changes, which has reduced the pressure on our traditional support desks while increasing traveler autonomy. We have received an influx of positive feedback from frequent flyers who specifically noted that the "pleasure factor" has returned to their business trips due to the app's intuitive flow and proactive notifications. Furthermore, our corporate partners have reported much greater compliance with their travel policies, as the spend control features are now baked directly into the user experience rather than being an afterthought. The platform's ability to provide clear data visibility has allowed our clients to optimize their travel strategies more effectively than ever before, proving that our vision of "traveling differently" is now a functional reality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management experience with EitBiz was characterized by a level of agility and transparency that is rare in large-scale technical partnerships. They utilized a highly collaborative framework that allowed our internal product owners to see live progress through every stage of the build. Every major milestone was met with precision, and they managed to navigate our complex internal security requirements without causing any delays to the go-live date. What truly impressed us was their responsiveness to the unique nuances of the Australian travel market; when we needed to integrate specific local payment methods and domestic airline data feeds mid-project, the EitBiz team pivoted immediately to incorporate these requirements. Their communication was always direct and honest, ensuring that we were never left in the dark regarding technical challenges or resource allocation.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique aspect of working with EitBiz was their "traveler-first" mindset, which went far beyond a standard technical brief. They didn't just build an app that worked; they built an app that felt like it understood the stress of a missed connection or a late-night hotel arrival. I was particularly struck by their attention to micro-interactions—the way a boarding pass surfaced at exactly the right moment or the subtle ease with which a traveler can switch between personal and business profiles. Their ability to balance sophisticated corporate "spend control" with a beautiful, modern user interface was exceptional. They didn't just act as developers; they acted as experience designers who truly believed in our mission to transform business travel into a pleasure.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If there were one area for improvement, it would be the initial depth of the analytics training for our mid-level account managers. The data visibility tools EitBiz built are so comprehensive and deep that our team initially felt a bit overwhelmed by the sheer volume of insights available. We could have benefited from a slightly more staggered introduction to the advanced reporting modules during the hand-over phase. That being said, EitBiz was incredibly proactive once we identified this, immediately creating a series of targeted "cheat sheets" and quick-start guides that helped our team master the data layers within days. Their willingness to provide ongoing educational support ensured that a minor learning curve never slowed down our overall momentum.

BACKGROUND

Please describe your company and position.

I am the Transport Policy Manager of UNECE - United Nations Economic Commission for Europe

Describe what your company does in a single sentence.

The United Nations Economic Commission for Europe (UNECE) was set up in 1947 by ECOSOC. It is one of five regional commissions of the United Nations. The others are the Economic and Social Commission for Asia and the Pacific (ESCAP), the Economic Commission for Latin America and the Caribbean (ECLAC), the Economic Commission for Africa (ECA) and the Economic and Social Commission for Western Asia (ESCWA).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• The objective was to move beyond static PDF documentation and provide a dynamic platform where government officials, NGOs, and business leaders could access real-time policy advice, trade standards, and environmental norms.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

• Online Search
• Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was an intricate engineering undertaking that required EitBiz to map out a multi-sectoral digital architecture capable of housing decades of specialized knowledge. The scope of work involved the development of a highly secure, multilingual mobile application tailored for high-level diplomatic and technical use. Key deliverables included a robust "Norms and Standards" engine that allowed users to filter international conventions by sector, such as timber or housing, and an interactive "Policy Toolkit" designed to provide governments with immediate access to UNECE analysis. EitBiz also developed a sophisticated offline synchronization module, ensuring that delegates at international summits could access vital statistics and legal frameworks without relying on local network stability. Furthermore, they built a customized backend dashboard for our Geneva-based teams to manage content updates across all 56 member states, alongside an integrated notification system to alert stakeholders about new economic regulations or environmental protocols.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the mobile platform has significantly enhanced the speed at which our regional commissions and member states adopt and implement UNECE norms. Since the platform's deployment, we have observed a marked increase in the frequency of policy downloads and a much higher engagement rate from non-governmental organizations participating in our activities. The most notable indicator of success has been the reduction in administrative delays during sectoral reviews; government advisors are now able to pull up-to-date trade and transport standards during active negotiations, leading to faster consensus-building. We have also seen a surge in the utilization of our environmental and energy statistics, as the data is now presented in a digestible, mobile-optimized format that supports evidence-based policymaking on the go. This digital transition has effectively modernized our outreach, making the complex work of the United Nations more tangible and actionable for global players.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management under EitBiz was characterized by an exceptional level of transparency and diplomatic tact. Working within a multi-governmental organization requires a sensitive approach to feedback, and the EitBiz team handled our diverse stakeholder requirements with immense patience. Every project milestone was delivered in accordance with the established UN procurement timelines, and their iterative development process allowed us to provide feedback from various departments simultaneously. What stood out was their responsiveness during the integration phase; when our security team raised concerns regarding the encryption of inter-governmental communications, EitBiz immediately mobilized their senior architects to implement a military-grade security layer. They never missed a deadline, even when navigating the complexities of our internal approval hierarchies, and their constant availability for technical consultations ensured that the project remained on a steady course from inception to launch.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive attribute of the team was their ability to internalize our core mission. They did not treat this as a standard corporate mobile app project; instead, they demonstrated a deep respect for the nuances of international cooperation. Their team spent hours understanding how a transport convention in South-East Europe differs from a housing standard in North America, ensuring the app’s logic reflected these intricacies. Their unique "Diversity-First" design philosophy ensuring the app was fully accessible across different languages and for users with varying levels of digital literacy perfectly mirrored our own commitment to inclusion. This alignment of values, combined with their technical prowess in handling massive, multi-sectoral datasets, made them more than a service provider; they became a true partner in our effort to facilitate global economic integration.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

Reflecting on the collaboration, one area for potential improvement could have been the initial scope of the training sessions provided for our senior administrative staff. Because the backend developed by EitBiz is so powerful and offers such granular control over the data, the first round of training was quite intense for our non-technical staff members. A more modular training approach, spread over a few more weeks, might have allowed our team to digest the advanced statistics modules more comfortably. However, EitBiz proactively recognized this and created a series of short, on-demand video tutorials that addressed specific tasks. This quick pivot not only resolved the initial learning curve but also left us with a permanent training resource that continues to be invaluable as we onboard new members to the commission.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Somproperty construction and real estate

Describe what your company does in a single sentence.

At Somproperty, we are committed to building dreams and delivering excellence in construction and real estate across Somaliland and Somalia. With years of experience and a dedicated team of professionals, we specialize in developing high-quality residential and commercial properties that meet the diverse needs of our clients. From sleek urban apartments to expansive commercial hubs, each project is a testament to our commitment to quality, sustainability, and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our objective was to move beyond traditional site visits and static brochures, which were often difficult for our international diaspora clients to access. We engaged EitBiz to develop a comprehensive mobile property ecosystem that would serve as a bridge between our construction sites and the palms of our clients
• The primary goal was to provide a transparent, real-time window into the building process, allowing users to view property listings, track construction milestones for their purchased units, and facilitate secure financial transactions.
• We needed a solution that could handle high-resolution visual data of our architectural designs while remaining functional on various mobile devices across different regions.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was an extensive digital transformation of our sales and project management interface. EitBiz took charge of the entire development lifecycle, delivering a custom mobile application that featured a dual-purpose interface for both prospective buyers and current property owners. Key deliverables included an interactive property catalog with 3D floor plan viewers, an integrated GPS mapping tool to locate developments in Hargeisa and Mogadishu, and a client portal specifically for construction updates. This portal allowed our site engineers to upload photos and progress reports directly to a client’s profile. Furthermore, the scope included the integration of local and international payment gateways, a document management system for digital contracts, and a lead management backend that allowed our sales team to respond to inquiries instantly. They also implemented an offline caching feature so that users could browse property details even when their data connection was unstable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of the Somproperty app has fundamentally changed how we close deals and manage client relationships. We have seen a significant increase in the volume of inquiries coming from clients residing outside the country, as they can now take virtual tours and view detailed site progress without needing a representative on the ground. The transparency provided by the construction tracker has led to a much higher level of trust, which is reflected in the speed at which our new residential units are being reserved. Internally, the automation of payment receipts and contract viewing has dramatically reduced the administrative workload on our office staff. We have also noted that our properties are moving from "available" to "sold" much faster because the app allows us to showcase the quality and sustainability of our materials through high-definition video updates that reach our entire user base simultaneously.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EitBiz managed the project with a level of professional discipline that was truly impressive. They adhered to a strict sprint schedule, providing us with a functional build to test every two weeks. This allowed us to give immediate feedback on the user interface, ensuring the final product aligned perfectly with our brand’s aesthetic. Despite the geographical distance, their team was always accessible, often adjusting their working hours to facilitate live brainstorming sessions with our directors. When we requested a mid-project addition of a currency converter to help our international investors calculate property costs in real-time, they integrated it within days without shifting the final launch date. Their communication was consistently proactive, and they took the time to explain the technical aspects of the app in a way that our non-technical management could easily grasp.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique aspect of working with them was their willingness to understand the local nuances of our market. They didn't just build a generic real estate app; they tailored the experience to the specific needs of the Somali property seeker. For instance, they suggested a "Direct WhatsApp" integration for every listing, knowing that a large portion of our target demographic prefers conversational commerce over traditional email. This insight showed they were deeply invested in the actual success of our business, not just the technical completion of the project. Their ability to balance a high-end, sleek design with a backend that remains robust under heavy use is a testament to their technical depth. They treated our "Building Dreams" motto with the same respect as our own team does, ensuring the digital experience felt as premium as our physical buildings.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If we were to look for an area of improvement, it would perhaps be the initial depth of the user manual provided for our backend administrators. Because the system EitBiz built is so feature-rich, our staff found the first version of the documentation a bit too concise for the more advanced data-filtering tools. However, as soon as we mentioned this, EitBiz organized a series of live training webinars and recorded video tutorials that walked our team through every single function of the dashboard. This immediate pivot from providing a document to providing an interactive education experience was exactly what we needed, and it turned a small hurdle into a great opportunity for our staff to fully master the new technology.

BACKGROUND

Please describe your company and position.

I am the Professional Liability Claims Handler of Allianz UK

Describe what your company does in a single sentence.

Allianz UK is part of the Allianz Group, one of the world’s leading financial services providers with more than 88 million customers in over 70 different countries. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our primary objective in engaging EitBiz was to de-silo the customer experience by creating a unified mobile gateway that could handle the complexities of policy management, claims filing, and real-time support across these different sectors.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope was multifaceted, involving the architectural design and full-stack development of a high-performance mobile application suite for both iOS and Android. EitBiz was tasked with delivering a custom claims-processing engine that utilized the device's camera for instant damage documentation, a secure biometric login system to protect sensitive financial data, and an integrated live chat feature for immediate broker assistance. A major deliverable was the "Petplan Portal," a specific module within the app designed to manage veterinary records and expedite pet insurance claims through a simplified three-step process. Additionally, the scope included the development of a backend administrative dashboard that allowed our internal teams to update policy terms and localized content in real-time. EitBiz also ensured that the entire platform was built with accessibility at its core, incorporating screen-reader compatibility and high-contrast modes to align with our corporate values of diversity and inclusion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the rollout of the mobile solution developed by EitBiz, we have observed a marked improvement in our operational efficiency and customer sentiment. One of the most significant outcomes was the sharp decrease in the average time it takes for a customer to submit a car or home insurance claim, as the automated document upload feature removed the need for traditional mail or lengthy phone calls. We also saw a substantial increase in the volume of self-managed policy renewals, which has freed up our support staff to handle more complex commercial inquiries. For our Petplan brand specifically, the ease of submitting veterinary invoices through the app has led to a noticeable rise in positive user reviews on public app stores. From a technical standpoint, the platform has maintained exceptional uptime and stability, proving that the architecture is capable of handling the high-traffic surges we experience during seasonal peak periods.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

it was great and they meet the deadline and deliver the best quality project

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide empathetic, sustainable, and customer-focused innovation projects.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If there were one area for refinement, it would be the initial phase of the user-acceptance testing (UAT) environment setup. In the very early stages, the connection between their development server and our highly restricted internal testing network faced some minor configuration delays due to our strict firewall policies. Had we conducted a more collaborative pre-flight network audit during the discovery week, we might have saved a few days of troubleshooting. However, the EitBiz technical leads worked late hours alongside our infrastructure team to resolve the handshake issues, and their transparency during that process actually helped strengthen the relationship between our two technical departments. Their willingness to take full ownership of the integration process ensured that this minor hurdle did not impact the overall project success.