Effortel

Effortel Management System (EMS) is a comprehensive, end-to-end telecom operations platform designed for Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs). EMS centralizes subscription management, product provisioning, billing, and customer interactions, supporting both prepaid and postpaid models. It allows operators to manage main products, add-ons, promotions, and tariffs efficiently while tracking subscription history, renewal policies, and auto top-ups. EMS provides real-time event handling, detailed usage tracking via CDRs and TDRs, and automated workflows for orders, SIM swaps, and number portability. Its robust billing engine generates invoices, credit notes, and financial orders, integrates with payment providers, and ensures accurate reconciliation. The platform’s User Management module offers granular roles, permissions, two-factor authentication, and audit logging to maintain security and compliance. Sharing and subscription groups enable synchronized usage and shared wallets, enhancing flexibility for family or group plans. EMS supports web, desktop, and mobile interfaces, deployed on-premise or in the cloud, and integrates with CRM, mediation, and external financial systems. By streamlining operations, improving financial accuracy, and enhancing customer experience, EMS empowers operators to deliver efficient, scalable, and profitable services.