Edracom Digital Agency

BACKGROUND

Please describe your company and position.

I am the C.E.O of Info Wireless ltd

Describe what your company does in a single sentence.

We are an internet provider in mombasa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edracom Digital Agency to accomplish?

To develop our website

SOLUTION

How did you find Edracom Digital Agency?

Referral

Why did you select Edracom Digital Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Edracom Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Edracom Digital Solutions designed and developed a fully responsive, user-friendly website for our business. The project involved a customized web design tailored to our brand identity, integration of SEO-optimized content, and essential features like contact forms and social media links. Edracom ensured cross-device compatibility, conducted rigorous testing for performance and security, and managed the website launch. 
Post-launch, they provided training and ongoing support to help us maintain and update the site independently. The result was a visually appealing and functional website that significantly enhanced our online presence and user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

significant increase in website traffic, improved user engagement, and higher conversion rates. Post-launch, we observed a 35% increase in site visits within the first three months, driven by better search engine visibility and mobile responsiveness. User engagement metrics, such as time spent on the site and the number of pages viewed per session, improved by 25%, indicating a more intuitive and appealing user experience. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

dracom Digital Solutions exhibited strong project management capabilities throughout our engagement. They delivered all project milestones on time and maintained a clear communication channel, ensuring we were updated regularly on the progress. Their team was highly responsive to our needs, quickly addressing feedback and implementing requested changes without delays. 
Edracom’s client-first approach made the entire process seamless, and they demonstrated flexibility by accommodating last-minute adjustments while still meeting the project deadlines. Their ability to balance timelines, quality, and customer satisfaction was a key factor in the project’s success.

What was your primary form of communication with Edracom Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Edracom Digital Solutions was their deep commitment to understanding our brand and delivering a tailored solution that aligned perfectly with our goals. Their ability to combine creative design with data-driven strategies set them apart. 
Beyond just building a visually appealing website, they focused on optimizing the user experience and improving our online visibility. Their proactive communication and willingness to adapt to our evolving needs demonstrated a level of professionalism and client care that is rare in the industry. This holistic approach made the entire collaboration both seamless and highly effective.
 
4o

Are there any areas for improvement or something Edracom Digital Agency could have done differently?

While Edracom Digital Solutions delivered an impressive final product, one area for improvement could be in providing more comprehensive documentation or a user guide for post-launch website management. Although they offered training, a detailed manual or video tutorial could further empower clients to independently manage updates and troubleshoot minor issues. 
Additionally, enhancing their project tracking system with more real-time updates or a client portal might improve transparency and allow clients to track progress without needing to inquire frequently. Overall, these adjustments could elevate the client experience from excellent to exceptional.
 
4o