ECW Network & IT Solutions - Managed IT Services In Deerfield Beach

BACKGROUND

Please describe your company and position.

I am the Founder of Sunburn Cannabis

Describe what your company does in a single sentence.

We're a cannabis retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECW Network & IT Solutions - Managed IT Services In Deerfield Beach to accomplish?

• Implement Security
• Replace network equipment at multiple retail locations
• Bring us onboard as a new customer

SOLUTION

How did you find ECW Network & IT Solutions - Managed IT Services In Deerfield Beach?

• Referral
• Clutch Site

Why did you select ECW Network & IT Solutions - Managed IT Services In Deerfield Beach over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from ECW Network & IT Solutions - Managed IT Services In Deerfield Beach were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged ECW Network & IT Solutions to bring our IT environment up to a professional standard and support two major concurrent initiatives across our retail organization.

The foundational work included onboarding our entire organization onto centralized device management, giving ECW full visibility and control over our endpoints. They assessed and took ownership of our network infrastructure across locations, implementing structured security practices including access controls, monitoring, and policy enforcement — areas we had never formally addressed before.

Simultaneously, ECW planned and executed a coordinated hardware refresh across all 15 of our retail locations. This involved procuring, staging, deploying, and configuring new equipment at each site with a level of coordination that kept store operations running throughout. There was no single-location approach — everything was managed as a unified rollout.

Running parallel to the hardware project was a full transition to a new point-of-sale system. ECW worked alongside our team and the POS vendor to ensure the technology side of that migration was handled cleanly, reducing the burden on our internal staff who had no technical background to lean on.

Key Deliverables:

• Centralized device management across the organization
• Network infrastructure takeover and security hardening
• 15-site coordinated hardware refresh
• POS system transition support and integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prior to engaging ECW, we had no centralized visibility into our devices, no formal security controls, and no standardized infrastructure across our locations. The outcomes from this engagement represent a meaningful before-and-after for our business.

• 15 retail locations successfully refreshed with new hardware, on schedule and without store closures or significant operational disruption during the rollout.
• Full device management coverage achieved across our organization — for the first time, we have visibility into every endpoint, with the ability to manage, monitor, and secure them remotely.
• Network security posture established from the ground up — we went from an unmanaged, ad-hoc environment to one with defined policies, access controls, and active monitoring in place.
• POS system transition completed across all locations without data loss or extended downtime — a migration of that scale carried significant risk, and ECW helped us land it cleanly.
• Reduction in day-to-day IT friction — our staff spend less time dealing with device issues, and when problems do arise, ECW's remote management capability means resolution is faster than anything we experienced before.

The most meaningful outcome is confidence — we now know what's on our network, who has access to what, and that someone is watching. For a business our size without internal IT, that's transformational.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ECW's project management was one of the stronger aspects of the engagement. Managing a hardware refresh across 15 retail locations while simultaneously supporting a POS migration is a logistically complex undertaking, and they handled it with a level of organization that made the process feel controlled rather than chaotic.

They came prepared. Each phase of the rollout was planned in advance, sites were coordinated so our store teams knew what to expect and when, and the sequencing was managed in a way that avoided overlap or gaps that could have caused disruption. We didn't have to chase them for updates — communication was proactive throughout.

On the question of timelines, they delivered. A project of this scope across multiple locations has a lot of variables outside of anyone's control, and when adjustments were needed, ECW flagged them early and came with solutions rather than just problems. Nothing felt like it caught them off guard.

Where they particularly stood out was in their responsiveness to our needs as a non-technical team. They understood that we weren't going to be fluent in the details of what was being done, and they adjusted how they communicated accordingly. Questions got answered, concerns got addressed, and we never felt like a low priority despite the size and complexity of what was in flight.

For a business without internal IT, the most important thing a partner can do is make you feel like they have it handled. ECW consistently did that.

What was your primary form of communication with ECW Network & IT Solutions - Managed IT Services In Deerfield Beach?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What sets ECW Network & IT Solutions - Managed IT Services In Deerfield Beach apart is how they operate as a partner.

Most vendors show up, do the work they're contracted for, and leave. ECW approached this engagement differently. They took the time to understand how our business actually runs before making decisions about how to build our IT environment. That context showed up in the way they planned the rollout, the way they communicated with our store teams, and the way they handled situations that required judgment calls rather than just execution.

The coordination across 15 locations was genuinely impressive. That kind of rollout requires more than technical skill — it requires logistics, communication, and the ability to keep a lot of moving pieces aligned without letting anything slip. They pulled it off without making it feel like a big deal, which is exactly what you want.

What we found most unique, though, is how they handle the gap between technical and non-technical. A lot of IT companies talk over your head, either unintentionally or because they assume you don't need to understand what's happening. ECW found a way to keep us informed and in control without requiring us to become IT professionals. We always knew where things stood, what was coming next, and what it meant for our business.

For a company in our position — growing, operationally complex, and without internal IT resources — that combination of capability and communication is rare. It's what makes them a partner rather than just a vendor.

Are there any areas for improvement or something ECW Network & IT Solutions - Managed IT Services In Deerfield Beach could have done differently?

Honestly, there isn't much to point to here. Any engagement of this scale will have moments where processes are being figured out in real time — that's the nature of bringing a new IT partner into a complex, multi-site environment. What we can say is that in those moments, ECW was always willing to course-correct.

Where we had feedback, they listened. Where we needed them to adjust their approach to better fit how our business operates, they did so without pushback. That kind of flexibility isn't something you can take for granted with a technical services provider — a lot of firms do things a certain way and expect you to adapt to them. ECW took the opposite approach.

If anything, the early stages of the relationship involved both sides learning how to work together most effectively. That's normal. What matters is that ECW was receptive throughout and continued to refine their approach based on our needs. By the time the major project milestones were behind us, the working relationship felt seamless.

We don't have significant criticisms to offer — and that's not a diplomatic non-answer. It reflects a genuinely positive experience with a team that treats client feedback as something worth acting on.

BACKGROUND

Please describe your company and position.

I am the President & CEO of NRC-Jaro

Describe what your company does in a single sentence.

Jaro Thermal has researched, developed and featured cutting edge, next-generation electronic cooling-device technologies and products—since 1976.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECW Network & IT Solutions - Managed IT Services In Deerfield Beach to accomplish?

• Effective ongoing IT and Cyber Security services

SOLUTION

How did you find ECW Network & IT Solutions - Managed IT Services In Deerfield Beach?

Online Search

Why did you select ECW Network & IT Solutions - Managed IT Services In Deerfield Beach over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from ECW Network & IT Solutions - Managed IT Services In Deerfield Beach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ECW Network & IT Solutions completed our full onboarding, deployed Azure‑hosted infrastructure for our core applications, secured our environment with modern cybersecurity controls, and now provides ongoing managed IT services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with ECW Network & IT Solutions has significantly improved our IT stability, security, and overall efficiency. Our applications now run smoothly in Azure, our environment is fully secured, and we have consistent support whenever we need it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ECW Network & IT Solutions demonstrated strong project management throughout the onboarding and Azure deployment. They set clear expectations, communicated proactively, and delivered every phase of the project on time and exactly as outlined.

What was your primary form of communication with ECW Network & IT Solutions - Managed IT Services In Deerfield Beach?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was ECW Network & IT Solutions’ customer‑first culture. Their team truly knows their craft, communicates clearly, and genuinely cares about our success. It’s rare to find an IT partner that blends technical expertise with such attentive, personable service.

Are there any areas for improvement or something ECW Network & IT Solutions - Managed IT Services In Deerfield Beach could have done differently?

Not that I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Associated Builders & Contractors, a national trade association representing construction industry members. We offer advocacy, training, networking, and resources to promote merit-based competition and support business growth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ECW Network & IT Solutions - Managed IT Services In Deerfield Beach?

We needed help with network security, Azure network implementation, virtual server management, and backup for local IT staff.

SOLUTION

What was the scope of their involvement?

ECW Network & IT Solutions - Managed IT Services In Deerfield Beach has installed a new firewall, implemented security layers, created security policies, and migrated existing Microsoft 365 accounts.

What is the team composition?

We’ve worked with 2–5 members of ECW Network & IT Solutions - Managed IT Services In Deerfield Beach’s team, including NOC, SOC, and Azure architects.

How did you come to work with ECW Network & IT Solutions - Managed IT Services In Deerfield Beach?

We found them through a referral. We chose them over other providers because they had high ratings, were close to our geographic location, and offered good value for the cost.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together in August 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ECW Network & IT Solutions - Managed IT Services In Deerfield Beach’s work has increased our security, eliminated physical servers, and set processes into place to field tech support and increase productivity. We’ve also had fewer incidents, and all of them have been isolated by protective measures.

How did ECW Network & IT Solutions - Managed IT Services In Deerfield Beach perform from a project management standpoint?

ECW Network & IT Solutions - Managed IT Services In Deerfield Beach has a strong project team. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

ECW Network & IT Solutions - Managed IT Services In Deerfield Beach’s personal touch is impressive. The team really cares about customer satisfaction and goes above and beyond to meet or exceed expectations.

Are there any areas they could improve?

No, the communication has always been exceptional, and they’ve set proper expectations.