e-MSI Sp. z o.o.

BACKGROUND

Please describe your company and position.

I am the Marketing & Sales Manager of Mood Up

Describe what your company does in a single sentence.

Mood Up is a software development company specializing in mobile and web applications, product development, and technology consulting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-MSI Sp. z o.o. to accomplish?

• We partnered with e-MSI to review and improve selected internal business processes.
• Our goal was to identify areas that could be standardized and automated, reduce repetitive manual work, and create a clearer workflow for document handling and approvals.

SOLUTION

How did you find e-MSI Sp. z o.o.?

Referral

Why did you select e-MSI Sp. z o.o. over others?

• Referred to me
• Company values aligned
• Strong expertise in business process automation

How many teammates from e-MSI Sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

e-MSI supported us in analyzing selected internal workflows and identifying areas where manual activities could be simplified or automated. Their team helped us map the existing process, define the target workflow, and propose an approach based on workflow and low-code technologies. The cooperation also included consulting on document circulation, approval paths, process responsibilities, and possible integrations with existing systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The cooperation helped us structure the selected process, clarify responsibilities and approval paths, and identify activities that could be automated instead of handled manually. It also gave us a clear direction for further process optimization and reduced the amount of repetitive administrative work involved in the workflow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The cooperation was smooth and well organized. e-MSI communicated clearly, responded quickly to our questions, and approached the project in a practical and structured way. Their team was flexible and focused on understanding the business process before recommending a technical solution.

What was your primary form of communication with e-MSI Sp. z o.o.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was e-MSI's combination of strong technical expertise and a business-oriented approach. Their team looks at automation not only from the technology perspective, but also focuses on simplifying the process itself. Their experience with workflow, low-code platforms, integrations, and AI-supported automation made the cooperation practical and valuable.

Are there any areas for improvement or something e-MSI Sp. z o.o. could have done differently?

Nothing significant comes to mind. Our cooperation and communication have met our expectations.

BACKGROUND

Please describe your company and position.

I am the Board Member of Centrum Medyczne Zdrovita

Describe what your company does in a single sentence.

A medical center providing public (NFZ) and commercial healthcare services, specialist consultations, and diagnostics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-MSI Sp. z o.o. to accomplish?

• Automate the settlement process between the clinic, the National Health Fund (NFZ), and doctors.
• Digitize back-office operations, including cost invoice approvals and correspondence workflow.
• Integrate the new B2B platform with the Kamsoft medical system and accounting software.

SOLUTION

How did you find e-MSI Sp. z o.o.?

Referral

Why did you select e-MSI Sp. z o.o. over others?

• Close to my geographic location
• Referred to me
• Extensive experience in the medical industry digitalization

How many teammates from e-MSI Sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

e-MSI delivered a comprehensive digital transformation project for our clinic. The core of the project was the automation of complex settlements between the National Health Fund (NFZ), our clinic, and our doctors, which was fully integrated with our Kamsoft system.
This included automatic retrieval of billing data, calculation of remuneration and overtime (nadwykonania), and self-invoicing for doctors. Additionally, e-MSI digitized key back-office processes, including cost invoice approvals, correspondence workflow, medical supplies ordering, and referrals for diagnostic tests. They also provide ongoing maintenance and system development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation significantly shortened the time needed for financial settlements. We eliminated manual data processing in Excel, minimizing human errors and ensuring strict compliance with accounting regulations. The automation freed up the time of our medical and administrative staff, allowing them to focus entirely on patient care. The process transparency also increased our doctors' satisfaction with their remuneration and invoicing process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

e-MSI demonstrated a high level of professionalism and delivered the platform components on time, in accordance with our clinic's specific requirements. They managed the project efficiently through regular in-person meetings and were highly responsive to our dynamic needs. They continue to provide stable maintenance services.

What was your primary form of communication with e-MSI Sp. z o.o.?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed us most was their deep understanding of our specific business logic, especially the complex NFZ (public health fund) settlement rules. Their technical competence and practical approach to integration with our existing medical systems ensured a very smooth digital transformation.

Are there any areas for improvement or something e-MSI Sp. z o.o. could have done differently?

At this stage of our collaboration, we do not see any major areas requiring improvement. The system works stably and fully meets our needs.