Duanex

BACKGROUND

Please describe your company and position.

I am the Director, Loyalty Strategy of Merz Aesthetics

Describe what your company does in a single sentence.

Merz Aesthetics is a medical aesthetics business with a long history of empowering health care professionals, patients and employees to live every day with confidence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duanex to accomplish?

• Digital Development
• Modernization of an Existing Loyalty Program
• Enhanced User Experience Strategy

SOLUTION

How did you find Duanex?

Referral

Why did you select Duanex over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Duanex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Duanex successfully led a complete transformation of our existing loyalty program, overseeing the development, implementation, and backend modernization of the platform. The team designed and deployed a robust administrative infrastructure while creating an entirely new user interface tailored for both B2B and B2C audiences. In addition to the technical build, Duanex provided strategic rollout support, business management guidance, and stakeholder/vendor coordination to ensure a seamless launch. The project was delivered as a fully modernized loyalty ecosystem that improved operational efficiency, user engagement, and overall customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was successfully launched under extremely demanding timelines. Duanex delivered all critical components required for go-live while maintaining quality and performance standards. Throughout the engagement, the team proactively advised on prioritization strategies and alternative solutions to ensure deadlines were met without compromising key objectives. And also when challenges arose, Duanex consistently demonstrated flexibility, problem-solving capabilities, and a commitment to success. Their ability to address skill gaps, adapt quickly, and keep the project moving forward played a significant role in achieving a successful launch and long-term program stability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Duanex managed a highly complex project involving extensive business requirements, sprint cycles, and critical go-live milestones. Deliverables were consistently completed on time and often exceeded expectations. The team maintained a strong understanding of project priorities and demonstrated a willingness to adapt based on evolving business needs. They were highly responsive to feedback and consistently worked to improve collaboration and client confidence throughout the process. Their commitment to delivery excellence and partnership contributed significantly to the project's successful completion.

What was your primary form of communication with Duanex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Duanex's ability to think quickly, adapt rapidly, and take decisive action stood out throughout the engagement. Their forward-thinking approach and agility were particularly valuable in a fast-paced digital delivery environment where priorities and requirements evolved frequently.

Are there any areas for improvement or something Duanex could have done differently?

Duanex has built strong client relationships and demonstrated exceptional delivery capabilities throughout the project.

BACKGROUND

Please describe your company and position.

I am the Head of Product and Technology of Emerald Technology

Describe what your company does in a single sentence.

For Business & HR Leaders that want to grow their international teams, Emerald Technology is a Global Expansion Partner that allows companies to seamlessly recruit, onboard and payroll talent compliantly, anywhere in the world. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duanex to accomplish?

• Engineer a new software product MVP

SOLUTION

How did you find Duanex?

• Online Search
• Clutch Site

Why did you select Duanex over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Duanex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involves the engineering and development of a Minimum Viable Product (MVP) for a software solution focused on Employer of Record (EOR) services. The EOR software will streamline and automate processes related to hiring, managing, and paying employees on behalf of another company, ensuring compliance with local labor laws and regulations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful MVP launch on time and budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The team demonstrated exceptional efficiency and reliability, consistently delivering items on time throughout the project. 
• The team met milestones and deliverables according to our requirements, showcasing effective planning and execution.
• The team maintained clear communication and transparency, keeping us informed of progress and any potential delays.
• Their proactive approach ensured that any issues were quickly addressed, minimizing impact on the overall schedule.

What was your primary form of communication with Duanex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Culture & ways of working
• Accessibility 
• Quality of work provided

Are there any areas for improvement or something Duanex could have done differently?

More comprehensive billing mechanisms with more detailed invoices.

BACKGROUND

Please describe your company and position.

I am the Account Manager of Border States

Describe what your company does in a single sentence.

Border States is the sixth largest electrical distributor in the United States, providing innovative supply chain products and services to the construction, industrial and utility markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duanex to accomplish?

• We hired Duanex to build a CRM integration solution that could streamline lead and customer data management, reduce manual work, and improve how our teams sync and access information across different platforms.

SOLUTION

How did you find Duanex?

Online Search

Why did you select Duanex over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Duanex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Duanex handled the design and development of a CRM integration solution focused on improving data flow between platforms. The scope included setting up integrations with CRM systems, enabling lead and contact synchronization, managing deal data, and creating workflows for smoother information exchange.

Key deliverables included CRM connection setup, data import/export processes, lead management workflows, contact synchronization, and a structured interface that allowed teams to monitor and manage customer information more efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project improved our CRM workflow by reducing manual data handling and making lead, contact, and deal information easier to manage. The team achieved a more organized data flow, better visibility across systems, and a smoother process for tracking customer information.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Duanex managed the project in a very organized and professional way. They communicated clearly, provided regular updates, and delivered key milestones on schedule. The team was responsive to our feedback, quickly adapted to changes, and worked with us to ensure the final solution matched our requirements.

What was your primary form of communication with Duanex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team was easy to communicate with and understood the technical requirements quickly. They were flexible when adjustments were needed and stayed focused on delivering a practical solution.

Are there any areas for improvement or something Duanex could have done differently?

The overall experience was positive. More detailed progress reporting during some stages would make the process even smoother.

BACKGROUND

Please describe your company and position.

I am the General Manager of The Training Center

Describe what your company does in a single sentence.

We are a top Trade School specializing in Boilers, HVAC, Electrical, Welding, Plumbing, Pool Operations, and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duanex to accomplish?

• We hired Duanex to help us integrate our CRM and LMS systems into one platform, creating a more efficient solution to manage student information, courses, and business operations.

SOLUTION

How did you find Duanex?

Referral

Why did you select Duanex over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Duanex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved designing and developing a unified CRM and LMS system that could bring together company data, student records, and course information into one streamlined platform. Duanex handled the development of the CRM component and supported the integration with the LMS to ensure both systems worked seamlessly together. Key deliverables included a centralized CRM system, structured database for student and course management, and integration features that improved data flow across the platform. The solution also included ongoing support to ensure stability and continuous improvement after deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project made a clear difference in how we manage our operations. After the CRM and LMS were integrated, we had a single system that reduced a lot of manual work and made it easier to track student and course data in real time. We saw noticeable improvements in efficiency and overall workflow, and the system now supports our daily operations much more smoothly than before. Overall, it was a successful delivery that met our expectations and improved how we run the business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was handled well throughout the engagement. They generally delivered items on time and kept the project moving according to the agreed milestones, which made it easier for us to plan internally. Whenever we had requests or needed adjustments, they were responsive and willing to adapt without unnecessary delays. Communication was consistent enough for us to stay aligned, even though we were working across different time zones. Overall, they were dependable and easy to work with, and they made sure issues were addressed whenever they came up.

What was your primary form of communication with Duanex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how responsive and easy they were to work with. They didn’t just take instructions and disappear into development, they stayed engaged, asked the right questions, and adapted quickly when our needs changed. It felt more like working with a team that genuinely cared about getting the product right rather than just delivering code.

Are there any areas for improvement or something Duanex could have done differently?

There wasn’t anything major to improve on from our side. The team delivered what we needed and handled the project well from start to finish, so we didn’t feel there were any real gaps or things they needed to do differently.

BACKGROUND

Please describe your company and position.

I am the Founder & Executive Director of NextGen Prosperity Foundation

Describe what your company does in a single sentence.

The NextGen Prosperity Foundation develops free, classroom-ready tools, such as Schoolhouse Moolah, that help K–5 teachers teach financial literacy and promote positive behavior through real-world learning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duanex to accomplish?

• To design and develop a classroom-ready mobile and web application that helps K–5 teachers teach financial literacy and reinforce positive behavior through an engaging classroom economy.
• To create a simple, intuitive teacher experience that allows for easy classroom setup, customization, and daily use without requiring technical expertise.
• To ensure the platform meets security, scalability, and usability standards suitable for educational environments while maintaining a free, accessible model for all teachers.

SOLUTION

How did you find Duanex?

• Online Search
• Clutch Site

Why did you select Duanex over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Duanex were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Duanex Labs led the full design and development of our Schoolhouse Moolah app, a free classroom economy and financial literacy platform for K–5 teachers. Their scope of work included product strategy, UX/UI design, frontend and backend development, and integration of both mobile (iOS and Android) and web versions. Key deliverables included: * A fully functional mobile and web app that allows teachers to create and manage a classroom economy * Student and teacher dashboards with customizable classroom jobs, rewards, and behavior tracking * Secure student profiles and parent communication tools * Integration with Firebase and analytics tracking to support performance and user insights * Design system and documentation to support future scalability Throughout the project, Goji Labs provided ongoing communication, sprint planning, and QA testing to ensure a smooth build and launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a clear success, meeting all our primary goals for functionality, usability, and launch readiness. Duanex delivered the app on schedule, and the platform has performed reliably since launch. Within the first month of public release, more than 30 teachers downloaded and began using the app, with additional adoption growing steadily through our outreach campaigns. Early analytics show strong user engagement and positive feedback from teachers who find the classroom features effective. The app passed all QA and compliance testing, met our standards for COPPA and FERPA considerations, and established a scalable foundation for future feature expansion. These results confirm that Duanex delivered a high-quality, classroom-ready product that aligns with both our mission and our long-term growth plans. Duanex delivered exceptional work. The app is stable, intuitive, and aligned perfectly with our vision. Their team combined strong technical skills with a clear understanding of our educational goals, resulting in a product that exceeded expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Duanexs’ project management was excellent. Their team maintained clear communication throughout the entire process, keeping us organized and informed at every stage. They used agile sprint planning, shared progress transparently, and consistently delivered milestones on time. Duanex met all major deadlines and maintained consistent progress throughout the project. There were occasional scheduling adjustments when multiple workstreams overlapped, but they communicated openly and adapted quickly to keep the project on track. Any time we had questions or needed adjustments, they were quick to respond and flexible in finding solutions. Our project manager, kept meetings efficient and focused, while the broader team remained proactive and collaborative. We always knew what to expect next, and they handled our feedback thoughtfully and professionally.

What was your primary form of communication with Duanex?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Duanex was their ability to combine technical expertise with genuine collaboration. They didn’t just build what we asked for; they took the time to understand our mission, our users, and the real-world classroom experience we wanted to support. Their team asked insightful questions, offered creative solutions, and truly cared about getting the details right. We were particularly impressed by their ability to strike a balance between structure and flexibility, adapting to our evolving needs while keeping the project on track. As newcomers to the development process, we appreciated their patience as we explained our vision in layman's terms, which they effectively translated for the development team. This led to a solution that was both technically sound and reflective of our vision. It is rare to find a development partner that is not only highly skilled but also genuinely invested in your success. Duanex felt like an extension of our own team from start to finish. Duanex has been an exceptional partner throughout our entire project. They delivered a high-quality product, communicated clearly, and truly cared about our goals and mission. I would highly recommend them to anyone looking for a reliable, collaborative, and skilled development team.

Are there any areas for improvement or something Duanex could have done differently?

Overall, our experience with Duanex was overwhelmingly positive. If there’s one area for potential improvement, it would be to streamline cross-team communication when multiple project threads overlap. Occasionally, we had to clarify priorities or timelines between parallel workstreams, but the team was always receptive and quick to adjust once we provided feedback. That minor point aside, their responsiveness, professionalism, and follow-through were excellent. We always felt supported and confident that our project was a top priority. Our overall experience with Duanex was excellent. They were responsive, collaborative, and genuinely invested in helping us bring our vision to life. It felt like working with a true partner rather than an outside vendor.