Done HQ

BACKGROUND

Please describe your company and position.

I am the IT & Marketing Officer of The Federal Savings Bank

Describe what your company does in a single sentence.

Federally Chartered Bank focused on Mortgages

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Done HQ to accomplish?

• Easy to do business with
• Financial services experience
• Organized

SOLUTION

How did you find Done HQ?

• Referral
• Other

Why did you select Done HQ over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Done HQ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required a development team to manage the ongoing ad-hoc needs of our WordPress website, ensuring timely updates, technical optimizations, and customizations that align with our business objectives. Our previous agency had several limitations, including a lack of flexibility in customization, slow response times, and impersonal service, which hindered our ability to efficiently manage and scale our website.

Key Deliverables:

• Ongoing WordPress Maintenance & Support
• Implementing requested design and functionality changes.
• Providing faster turnaround times for requests compared to the previous agency.
• Minimizing technical debt by following best practices for WordPress site management.
• Assisting with third-party tool integrations (Paylocity, analytics, marketing tools, etc.).
• Advising on best practices for website scalability and functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Faster Turnaround Times on Requests - From several days to hours
2. Increased Website Performance & Reliability - 0 website downtime 
3. More Personalized & Proactive Service - clear SLAs for issue resolution
    

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Delivery: All requested items were delivered on schedule, with no significant delays. Urgent issues were addressed promptly to minimize business disruption.

Dedicated Project Manager: We had an assigned project manager who acted as our main point of contact. She conducted weekly reviews of our needs, helped refine user stories, and prioritized tasks based on business impact.

Proactive Prioritization: The team ensured that tasks were arranged in logical order, balancing short-term fixes with long-term improvements.

Quick Turnaround for Urgent Items: Any critical or time-sensitive requests were handled immediately, ensuring our website remained functional and met business demands.

What was your primary form of communication with Done HQ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Willingness to be frank about the solutions and costs. They are able to do what you ask but present better and often less costly ways. Always available and always responsive. 

Are there any areas for improvement or something Done HQ could have done differently?

Nothing that comes to mind. We appreciate their partnership. 

BACKGROUND

Please describe your company and position.

I am an Executive of Intency Digital Agency LLC

Describe what your company does in a single sentence.

We provide comprehensive digital marketing services, including SEO, PPC, social media management, content marketing, and data-driven strategies to help businesses grow online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Done HQ to accomplish?

• To handle development tasks and technical optimizations to ensure seamless digital experiences for our clients.

SOLUTION

How did you find Done HQ?

Referral

Why did you select Done HQ over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Done HQ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work between Intency and Done HQ primarily revolves around providing on-demand development services for Intency’s clients. Done HQ specializes in React and WordPress technologies, delivering high-quality web development solutions as needed.

Scope of Work:

• Website & Web App Development: 
  Development and optimization of websites and applications using React, WordPress and other technologies.
• Custom Features & Integrations: 
  Implementation of custom functionalities, API integrations, and third-party service connections tailored to client needs.
• Maintenance & Support: 
  Ongoing website updates, bug fixes, performance enhancements, and security improvements.
• Technical Consulting: 
  Advising on the best development approaches, frameworks, and optimization techniques.

Key Deliverables:

• Fully functional React-based web applications and WordPress websites.
• Custom plugins, components, and integrations for enhanced functionality.
• Responsive and performance-optimized front-end implementations.
• Ongoing maintenance and technical support for existing projects.
• Documentation and guidance for seamless project handovers.

This partnership ensures that Intency can provide comprehensive digital solutions to its clients, leveraging Done HQ’s expertise in web development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ongoing cooperation between Intency and Done HQ has led to faster project delivery, high-quality web development solutions, and increased client satisfaction. 
Their support enables seamless integrations, custom features, and improved website performance. 
The on-demand model ensures flexibility, scalability, and cost efficiency, strengthening Intency’s ability to deliver top-tier digital solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Done HQ's project management is highly efficient, relying on agile methodologies to ensure flexibility and smooth collaboration. 
Their team is always in touch, responding quickly to our needs and adapting to project requirements as they evolve. 
They consistently deliver tasks on time, maintaining high quality and reliability. Their proactive communication and structured workflow make the development process seamless and efficient.

What was your primary form of communication with Done HQ?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Done HQ is their reliability, technical expertise, and commitment to delivering high-quality solutions. 
Their ability to seamlessly integrate with our team, adapt to changing requirements, and consistently meet deadlines makes them a valuable partner. 
Additionally, their proactive communication and agile approach ensure smooth project execution and client satisfaction.

Are there any areas for improvement or something Done HQ could have done differently?

Done HQ has been a reliable and skilled partner, consistently delivering high-quality work. 
As with any dynamic collaboration, there is always room for ongoing optimization and refinement to further enhance efficiency and streamline processes. 
Their adaptability and commitment to continuous improvement make working with them a smooth and productive experience.