Digital Fix Consulting

BACKGROUND

Please describe your company and your position there.

Medium Sized General Practice Veterinary Hospital. Hospital Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Fix Consulting?

Mac IT and network support, file sharing. Upgrading all old computers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral from Apple Store.

Describe the project in detail and walk through their service package.

They took care of purchasing new computers to replace our outdated ones. Replaced all computers and migrated our data. Have provided ongoing support whenever issues arise.

How many resources from the vendor's team worked with you, and what were their positions?

Usually one point of contact that liaisons with others in the company when needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They finished as scheduled and were flexible to accommodate our business hours.

How effective was the workflow between your team and theirs?

They're very responsive, which makes coordinating simple.

What did you find most impressive or unique about this company?

They were cost effective and one of the very few that were comfortable and confident with Apple computers. They were also willing to contact our software company and coordinate with them.

Are there any areas for improvement or something they could have done differently?

None