Digital Butlers

BACKGROUND

Please describe your company and position.

I am the Owner of a business services company

Describe what your company does in a single sentence.

We focus on web design, graphic design, and internet marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• To optimize some website animations to reduce page load time.

SOLUTION

How did you find Digital Butlers?

Webflow profile

Why did you select Digital Butlers over others?

• High ratings
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Butlers was hired to optimize load times for a wordpress website. The website has some animations that were done with Lottie and they converted them to SVG. They checked the progress using Pagespeed Insights and revised accordingly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mobile load time on Pagespeed Insights went from 34 up to 72. That was a win!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When I first contacted Alex, he was on vacation but still responded. He looped one of his developers into the conversation and she also responded. Everyone kept me updated and made additional suggestions for even more improvement. They delivered everything on time and held to their original cost estimate.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their communication is top notch. They have several methods - chat, email, zoom, phone. Alex works very hard and his team does too. I had no reservations about giving them full access to the server. Their rates are great and their skills are fantastic.

Are there any areas for improvement or something Digital Butlers could have done differently?

No. Everything was great.

BACKGROUND

Please describe your company and position.

I am the President of UNDIVIDED

Describe what your company does in a single sentence.

Residential real estate sales and leasing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Work with Wix platform
• Ability to edit a template for our purposes
• To change the text, colors and branding to fit our needs

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digital Butlers were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign a template for our purposes, this included updating logos, formatting, fonts and colors to fit our needs. To keep the transitions and UX design the same as the template so that we could have the same feel for our new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We set up milestones to achieve and due dates for progress towards completion. Our team and their then set up feedback loops during this time to get a majority of the work done and then focus on fine tuning the small stuff.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had us initially give them as much information, so we created an XD file of the deliverables in our look and feel, and they then begin implementing it. From there, we had sent several rounds of revisions through Dropbox paper and Google Doc which they completed on time.

What did you find most impressive or unique about this company?

They were able to work in the platform we wanted, and they were very responsive and professional about it. They also did their best to keep it within the budget we outlined.

Are there any areas for improvement or something Digital Butlers could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder, Partner of Former Colleagues

Describe what your company does in a single sentence.

Former Colleagues is a brand strategy and experience design firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Develop a personality testing platform with multiple integrations
• Develop a website for a global consumer goods brand

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• knowledge of multiple tech requirements

What was the size of Digital Butlers’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Digital Butlers to build and optimize a complex personality testing platform on Webflow, which integrated with a Postgres database on Supabase. The SOW included a range of consequential change orders, feature requirements, and conditional logic/outcomes. We've also engaged them to develop a website for a global consumer products brand. This project included following clients' challenging tech stack requirements, collaborating with multiple teams, and in-depth review/edit processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The personality testing platform works better than originally conceived, and Digital Butlers came to the table with a number of valuable suggestions that made the project a resounding success. For the other project, the client was extremely impressed not only with the quality of code delivered, but DB took great care to work closely with my team to meet changing client demands at the last minute.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project milestones were completed on time (often earlier than expected), with clear communication of potential issues well before they became problems. The Digital Butlers project manager is highly collaborative and responsive, giving me much reassurance. Most important of all is Digital Butlers' commitment to their clients and ensuring they are "taken care of" throughout the engagement. Super rare and appreciated in this industry.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their range of technical expertise. Responsiveness to complete projects on time and to an extremely high level of quality. Ability to assess and understand complex, intertwined technical needs and apply a clear methodology to success.

Are there any areas for improvement or something Digital Butlers could have done differently?

Only thing that comes to mind is I'd like to bring them into a dedicated project management software to track work progress and collaborate more efficiently.

BACKGROUND

Please describe your company and position.

I am the CEO of Fulfillment dot Com

Describe what your company does in a single sentence.

Fulfillment.com (FDC) helps businesses to reduce their shipping costs, automate their fulfillment, and expand into new markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Website UX/UI design
• Webflow development
• 3D integration and API connection

SOLUTION

How did you find Digital Butlers?

Other

Why did you select Digital Butlers over others?

High ratings, Good value for cost, Company values aligned

What was the size of Digital Butlers’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to make a full rebranding of our existing website. We were in the search of a studio, that was able to deliver the creative design and fully-functional Webflow CMS website with our custom API connection.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Prepared design in Figma
• Finished interactive 3D for the globe
• Working Webflow website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated with Alex, their co-founder. They used KAITEN.io system to manage the project and deliver tasks. Most of the communication went via Skype and email. Everything was delivered on time.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

What did you find most impressive or unique about this company?

I love their design approach, but the most unique thing is their positioning. They are focusing on being your personal butler but in Digital environment. They solved all requests that I gave to them. And even if they didn’t have a specific person on the team who can handle it they will recommend someone.

Are there any areas for improvement or something Digital Butlers could have done differently?

Everyone can become better. But in general, everything is good.

BACKGROUND

Please describe your company and position.

I am the COO

Describe what your company does in a single sentence.

We're building an all-in-one solution to early-stage outdoor fire detection. Detecting wildfires early, preventing disaster at the start.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Build a very polished website to showcase our company
• Launch a pre-order campaign to drive users to pre-order our product

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

High ratings, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of Digital Butlers’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Butlers needed to design and build the entire website from scratch. We started with just a copy (text) draft, which the team used to develop the entire design concept for both computer and mobile users. After finalizing the design with us, the developers began implementing the design, and continued that process for the next few weeks.

We needed a brand-new website with 4 "full pages" as well as a few simpler pages (e.g. FAQ, Order confirmation, privacy and terms). In addition to a multitude of animations and interactive functionality, Digital Butlers built two very complicated 3d-model animations that seemlessly integrated with user interaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We are receiving pre-orders of our product through the website
• We've receiving enthusiastic positive feedback from our advisors and investors
• The 3d-models run smoothly without glitches or loading issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was a superb level of communication demonstrated by the team. Alex was very responsive, promptly responded to all emails, and readily got on calls even on short notice. Despite the 11-hour time difference, we were able to clearly communicate our goals, and the team discussed every single point that we wanted to discuss in detail. Not a single piece of detail was omitted or ignored.

Moreover, multiple members of the team (such as engineers) were present on all calls where we requested to speak directly to them. The team made their best effort to deliver the website in time, despite the multitude of new technical features that they needed to learn to carry out the fancy design of the website.

What was your primary form of communication with Digital Butlers?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

The company had a very impressive detail-oriented approach to designing the website. When we disagreed on certain design choices, Digital Butlers discussed in depth why their choice was the best from a design perspective. They were ready to reach the most polished professional result even if we initially objected to a certain design decision.

Often times other teams would agree with whatever the client wants to make them happy, even if that hurts the final result of the project. Digital Butlers were not like that at all. I was mindblown by the attention to detail and absolute dedication to making the website as perfect as possible.

Even if it meant staying up long nights, working overtime, and fixing the smallest details (such as optimizing speed and fixing textures). This dedication to the final product is very rare to come by and much appreciated. Without that work by Digital Butlers, we wouldn't have a successful pre-order launch.

Are there any areas for improvement or something Digital Butlers could have done differently?

The only area of improvement I can think of is their prioritization of tasks. When working with Digital Butlers, it's good to be very clear about which tasks you believe have the highest priority of finishing first. Because the Digital Butlers team is so passionate about delivering a perfected final product, they may sometimes spend a lot of time fixing a certain section before moving onto other steps to fix. Their dedication to the project shows even here!

BACKGROUND

Please describe your company and your position there.

I am the CEO & Co-Founder of WOWMI. We are a technology company that produces content to help our Members be recognized as experts in their field.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

When you create content at scale, you'll run into issues. You need a way of developing a myriad of marketing assets in a click of a button. You need to synthesize a very specialized role and make it approachable for someone with little to no experience. We partnered with digital Butlers because we needed help making a dream on a napkin a reality. A dream where we could provide low-cost content solutions to our members at scale.

SOLUTION

How did you select this vendor and what were the deciding factors?

Fortunately, we were referred to Digital butlers through an existing design partner. Our relationship over the years has grown as our needs have grown. It was a natural progression.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There are too many projects to list in detail, so I will give an overall look. Website Design, App Design, Web Development. Software development. These projects all range from automated website building to post-production delivery. We are still refining these projects as we speak.

How many people from the vendor's team worked with you, and what were their positions?

We have a series of UX, UI, Front End, Backend, Project managers that are all part of the team. At most, we've had 10 team members all working together.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platforms we are designed as so impactful it's hard to measure directly. Workforce expenditure through automations will be reduced by around 70%. Cost to supply our platform will be reduced by 50%. Cost to post produce our content will be reduced by almost 85%. Not to mention the time and personnel savings, too. We haven't delved into the exact metrics yet.

Describe their project management style, including communication tools and timeliness.

We have multiple layers of developments. Support. Development. Design. Retouching, so we primarily use Kaiten and Monday.com. Meetings are organized and scheduled on Monday & Friday with communication via Slack during the week.

What did you find most impressive or unique about this company?

One of the best parts of my day is finding out how we progressed in our mission. The dedication it takes to show up day in and day out is what has impressed me the most about this company. You will never progress in business if you don't have a team that is consistent. You will never progress in business if you don't have a team that is dedicated. They are both.

Are there any areas for improvement or something they could have done differently?

Yes. We continually have on-going discussions about more transparency and better communication. I don't think this is exclusive to DB, it's just part of growing a technology business. You don't always know what is around the corner, but after years, you should know how to respond...and deal less with reacting.

BACKGROUND

Please describe your company and your position there.

We are an edtech startup building a new kind of Learning and Development (L&D) platform that connects employees to unique teachers -- from pro athletes, FBI agents, top professors, social justice advocates, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers?

We hired Digital Butlers for a full redesign of our website. We required a compete revamp of the website's structure, as well as a visual identity refresh.

SOLUTION

How did you select this vendor?

I worked with DB in the past on another project for a fintech startup in NYC. I found them on the webflow marketplace and got in touch with them. After a long vetting process, I ended up selecting DB out of more than 7 vendors.

Describe the project in detail and walk through the stages of the project.

We provided the team with a brief, describing what we need and what's the long-term vision. There was a high level structure with specific details on what each part of the website should achieve. We then worked with the DB designers to make sure that they understand what we need. The designers prepared the wireframes with a specific narrative. Once we agreed on the wireframes, we got to see the final designs. The were much better than what we expected.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 manager
• 1 UX/UI designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The final designs deliverables were above our expectations. We went through every single small detail. All the team gave their thumbs up to the final design. We're planning to move to the development phase very soon.

How effective was the workflow between your team and theirs?

Very effective. We had 2 calls per week, each call was under 1 hour or 30 minutes respectively. All the work is done on time, strictly according to our schedule.

What did you find most impressive or unique about this company?

They understand UX/UI and they also can do mobile very well, which most vendors suck at. Their communication is spot on and I liked their attention to detail. Also, they care about the final outcome, which is super important.

Are there any areas for improvement or something they could have done differently?

I can't think of anything right now.

BACKGROUND

Please describe your company and your position there.

I'm business development manager at CRM Solutions Services. We are focusing on IT solutions which helps companies to implement hybrid way of working increasing employees productivity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

We started to develop website from the scratch. For the purposes Digital Butlers team was hired as experienced and non standard thinking team. Our goal was to create modern website with e-commerce space.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched developers on Webflow platform, Digital Butlers contact person was in the list. Digital Butlers was a highly experienced, non-standard, creative-thinking team that provided us with cost-effective solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had regular kick-off meetings with Digital Butlers team. Their team developed design for our website and engine using Webflow platform. All stages was clear website design creation, structure development, coding, connection to Stripe.

How many people from the vendor's team worked with you, and what were their positions?

3 persons were in the team from Digital Butlers side. Project manager, Web designer and programmer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched website in June and since this time we got a lot of nice feedbacks from potential customers about design and usability of website.

Describe their project management style, including communication tools and timeliness.

We had meeting 2-3 times per week via Google teams, also we had a group chat in Telegram for communication and guys provided us video reports via Figma and Loom platforms which is very nice from our side. From project management perspective all was done according time line described in our contract! Nice job!

What did you find most impressive or unique about this company?

They have a lot of experience. They can hear customer and propose non-standard solutions which best suits for customer's needs and budget. Very good team to work with!

Are there any areas for improvement or something they could have done differently?

I don't have anything to add here. Nice team, nice job!

BACKGROUND

Introduce your business and what you do there.

I’m a principal partner at a cybersecurity consulting firm. We have staff located throughout the US and Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Butlers?

We needed help with web development and design.

SOLUTION

What was the scope of their involvement?

We discussed our project scope with Digital Butlers and communicated our needs. Then, they evaluated our original website page-by-page and decided which content they should and shouldn’t include on the new site. 

They provided us with 15–20 mock-ups, and we chose two designs to move forward with. We went through several iterations of mock-ups, designs, content building, and testing, and Digital Butlers developed a new site from scratch. The site has static content informing users of our company and our services. We were adamant that Digital Butlers build the site using clean, understandable code so that we could update it post-handoff, which they did. 

They implemented the latest versions of all third-party software and provided us with the build materials so we could update it later on. They continue to maintain and host the site using Webflow. They’re also going to build a separate subdomain site for our lab and research facility.

What is the team composition?

We work with Alex (CEO), who manages the project, and two other team members from Digital Butlers. 

How did you come to work with Digital Butlers?

We spent a few months searching for local service providers and built a list of 40 potential development partners. We selected Digital Butlers due to the cost-effectiveness and creativity presented in their proposal. They were very open to exploring our rebrand and development process with us instead of just executing requirements.

How much have you invested with them?

We’ve invested $24,000–$28,000 in the partnership with Digital Butlers. Our investment for the next phase is projected at $10,000–$12,000. 

What is the status of this engagement?

We began working with Digital Butlers in January 2021, and they delivered the website in August 2021, but the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s hard to track concrete metrics because we eliminate tracking and analytics features due to the cybersecurity services we provide. However, we immediately received positive feedback from our clients regarding the site’s cool, clean design and ease of navigation, which has helped us stand out among our competitors. 

More people are finding our services through the website, which is great. We wanted to stand out, and Digital Butlers has helped us creatively showcase our services.   

How did Digital Butlers perform from a project management standpoint?

Digital Butlers performed well from a project management perspective. There was a slight misunderstanding at the beginning of the project due to vagueness regarding costs. The initial contract wasn’t clear about whether they’d bill us for multiple iterations within the same milestone. Once we regrouped and clarified expectations, it was smooth sailing. 

We’ve built a really strong relationship with Digital Butlers. They did a good job understanding our services and getting to know our company to best position us to reach our target audience with an attractive brand. We had several iterative meetings, and I changed the requirements halfway through, and Digital Butlers was gracious enough to change directions and accommodate us. They’ve far exceeded our expectations.

We use a project management tool to track milestones and view cost analyses, but I’m not sure which one. We also use GitLab to track engineering progress on our end. We typically meet via Google Meet, and I communicate with Alex via WhatsApp.

What did you find most impressive about them?

Digital Butlers’ creativity is their biggest strength. They provide out-of-the-box solutions and go outside their comfort zone to try new things. We’ve worked with other development partners who only want to operate with tasks they’re comfortable with, and Digital Butlers is willing to try anything.

They’re really talented and driven. I appreciate that they take on challenges to meet our specific needs instead of pigeonholing our brand into one thing they’re comfortable with. They’re fast learners and willing to experiment and figure out different ways to achieve what we’re looking for. For example, they’re working on creating a dynamic image for the site background, which they had never done before. They take on new challenges in stride, and I value that. 

Are there any areas they could improve?

My only feedback would be for them to tighten up their contractual aspects and ensure terms are clearly outlined at the beginning of projects, so clients understand what they can expect regarding costs and deliverables.

Do you have any advice for potential customers?

Try not to judge Digital Butlers based on their online portfolio. While impressive, it’s not reflective of their true potential. They provided us with phenomenally different mock-ups than what they represent in their portfolio. Also, encourage them to do research and push them outside their comfort zone to make the most out of the engagement. Once we did that, Digital Butlers shined; we saw incredible results, so I’d encourage others to do the same.

BACKGROUND

Please describe your company and your position there.

Tomorrow's Journey is a B2B software company, building the underlying platform for car subscription and other mobility businesses. My name is Joe Capocci, a commercial executive and early hire at Tomorrow's Journey and the project lead on the company website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

The aim was to take an initial wireframe of the company website with minimal content and build a fantastic website, explaining our complex proposition.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched a lot of different webflow developers, and Alex impressed me the most out of them all. In addition, they had a great reference from a company we know.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 people primarily, Alex, Dennis and Paul.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, our domain authority increased and we began to rank for key terms such as "car subscription software". It was also created in time for a big event we were attending.

Describe their project management style, including communication tools and timeliness.

We had infrequent calls but kept in close contact through WhatsApp and over email. They sent comprehensive videos and voice notes to provide updates, which was very helpful throughout the process.

What did you find most impressive or unique about this company?

They faced some difficulty re-structuring their company due the events in Ukraine, with some of their team based in the country. They only asked for a week off to get themselves organised and then continued to work on the project.

Are there any areas for improvement or something they could have done differently?

We are don't really like the way their payment structure works, as we were asked to pay for work we weren't happy with towards the beginning of the project. However, they were flexible and we managed to find an agreement we were both happy with.