Digital Butlers

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Arethia

Describe what your company does in a single sentence.

Our company develops and produces a variety of flavor additives and aromas for food products, tobacco items, and oral care products. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Redesign the existing website by deciding between creating a new site from scratch or using a Webflow template, ultimately choosing the latter.
• Implement the design using blocks from a Webflow template selected by us.
• Manage and incorporate a substantial amount of content.

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First and foremost, our initial scope of work was to launch our new website and meticulously identify areas ripe for improvement. To craft a state-of-the-art, user-friendly design that not only meets but exceeds industry standards, ensuring an unparalleled user experience. This project also entails curating compelling content that captivates the user's eye, vividly showcasing our wide range of products. From delectable flavor additives to enticing aromas for food, tobacco, and oral care products, every detail is meticulously selected to delight our customers.
When it comes to Arethia, we're taking things up a notch by creating a brand-new, fully functional website from scratch. This entails pouring our creativity and expertise into every aspect of the design, ensuring it perfectly embodies the essence and vision of Arethia.
Every piece of content, from product descriptions to blog posts, should seamlessly integrate into our new CMS system, creating a cohesive and immersive experience for our audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Digital Butlers has yielded two splendid websites adorned with incredible animations and background videos. Today, our websites vividly narrate and present the rich history of our company, our array of services, and successfully captivate our audience. 
With a plethora of fresh content seamlessly integrated, we've ensured readability with typography that's easy on the eyes – striking the perfect balance. Embracing a concept of simplicity, our new websites exude a sleek, uncomplicated design that's both accessible and inviting. As the saying goes, the beauty lies in simplicity!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Butlers' project management was characterized by diligence and responsiveness. They consistently delivered items on time, ensuring that project milestones were met according to the agreed-upon schedule. In instances where adjustments were needed or issues arose, they responded promptly and proactively, demonstrating a commitment to addressing our needs effectively. 
Their communication was transparent and frequent, providing regular updates on progress and promptly addressing any concerns or requests we had. Their reliability and responsiveness played a significant role in ensuring the smooth execution of the projects and ultimately contributed to their successful outcomes.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digital Butlers' standout quality lies in their remarkable adaptability and unwavering client-centric approach. They adeptly handled the complexities of managing extensive content and navigated workflow misunderstandings with the utmost professionalism. Despite facing budget variations and time constraints, their commitment to transparent communication and dedication to maintaining high-quality standards showcased exemplary integrity. 
Their resilience in overcoming challenges and consistently delivering exceptional results underscored their unparalleled dedication to client satisfaction.

Are there any areas for improvement or something Digital Butlers could have done differently?

While Digital Butlers demonstrated commendable performance overall, there are areas where improvements could be made. Establishing more structured communication channels in addition to Upwork chat would have facilitated smoother collaboration, particularly in terms of feedback loops.

BACKGROUND

Please describe your company and position.

I am the Marketing & administrative of KIMIMO

Describe what your company does in a single sentence.

Our company develops services and solutions based on Artificial intelligence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• We asked DB to develop the design for an admin panel tailored for users like critical infrastructure inspectors or engeneers. This panel would allow them to upload videos, process, analyze them and get generated reports.
• We wanted our service to process video files as accurately and quickly as possible and provide analytical reports with visualization in the form of screenshots.

SOLUTION

How did you find Digital Butlers?

Referral

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved designing an intuitive admin panel and a landing page for our AI video analysis service. Key deliverables included:
Design and development of the Admin panel:

• Understanding the functionality requirements of the admin panel, such as uploading and reviewing reports on critical infrastructure inspections.
• Creating wireframes and prototypes to visualize the layout and flow of the admin panel.
• Designing the interface that is easy to navigate and comprehend for engineers.

 Developing the Landing page:

• Conceptualizing the content and structure of the landing page to introduce the AI video analysis service, and designing a visually appealing layout that highlights the key features and benefits of the service.
• Implementing user-friendly navigation elements and call-to-action buttons to encourage user engagement.
• Ensuring the landing page is responsive and compatible with various devices and browsers.
• Integrating analytics tools to track user interactions and optimize the landing page performance.

To summarize, the scope of work aimed to create user-friendly interfaces that facilitate the seamless operation of the AI video analysis service for users, while also effectively showcasing the service's value proposition on the landing page.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Measurable project results include full adherence to budget and deadlines.
• A user-friendly admin panel was developed for using our service. In addition, the landing page simply, clearly and effectively presents our service to users and potential investors, helping to attract interest in the product.
• As for our satisfaction: our continuous cooperation with the company, covering many projects over the years, shows a high level of satisfaction with the results and working relationship.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient and responsive. They initiated the project on December 4th, 2023, and completed it by January 29th, 2024, meeting our tight deadlines. Communication was primarily through Teams for calls and Telegram for routine discussions, ensuring our needs were addressed promptly. They were highly adaptive, incorporating feedback swiftly and making necessary adjustments to the designs, which helped us achieve our project goals within the estimated budget and timeline.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about this company is their deep expertise and specialization in dashboard design, with a strong focus on user experience and user interface, as well as their commitment to continuous learning and improvement in these areas because it wasn’t the first time when we hired DB, and we were able to notice their progress.

Are there any areas for improvement or something Digital Butlers could have done differently?

The Digital Butlers team was friendly and professional. Have been cooperating with them since 2020. Digital Butlers did a great job overall. In our opinion, no improvements are needed!

BACKGROUND

Please describe your company and position.

I am the Sales Director of CYLIND

Describe what your company does in a single sentence.

CYLIND is a 3D rendering studio that specializes in comprehensive architectural visual design services for exteriors, interiors, virtual tours, and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Build filtering for cases, blog
• Implement Webflow and third-party animations
• Work on website UX and logic
• Design the UI that will fit our vision
• Build a site on the Webflow platform from scratch
• Setup Webflow CMS
• Integrate 3D models via WebGL

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First of all, we wanted to enhance the CYLIND website and its visual appeal. Our old website was built on Wix and was pretty limited in terms of design features and content management.  We already had a new version of the website UI that the previous designer did. But some sections didn't fit our vision, and we expected Digital Butlers to help us finish them.

By injecting vibrant visuals, sleek interfaces, and interactive elements, we wanted to create a unique image where visitors would be captivated from the moment they landed on the site, crafting such a perfect experience of architectural innovation.

Secondly, we needed some help with the UX / logic. We wanted to make our site clear and clean for our target audience. As a result, it should cause the growth of our CTR and make more leads transform into real clients. 

Finally, the updated design should be built on Webflow with the usage of nice-looking 3D & animations. It should have the ability to upload projects, edit descriptions, and replace images through the CMS. And load fast.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress and success include the successful launch of the brand-new CYLIND website with its improved visual appeal and completely different but cool user experience. DB introduced numerous captivating animations and diverse grid layouts. Already at the stage of testing our website as users, we were able to engage with our content effectively, experiencing something entirely new. We had a wow effect! 

Additionally, the website is full of functionalities that allow us to manage all content independently, finally giving us control over our content and enabling our CYLIND team to post what we need. DB provided us with clear and detailed instructions on how to use the CMS, contributing to a comfortable and efficient working environment. 
This collaborative approach has ultimately led to successful outcomes, marking a refreshing departure from our previous encounters and solidifying our partnership.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, their project management approach was characterized by flexibility and responsiveness. While there were occasional delays due to the iterative nature of the project, Digital Butlers demonstrated an understanding of the need for refinement and iteration. Even when we reached what seemed like the final stages, they continued to introduce new ideas and versions, reflecting their commitment to delivering the best possible outcome. 

Despite the additional work required to accommodate these changes, guys prioritized meeting the employer’s (our) requests, ensuring that the final result aligned with our planned vision. Despite some challenges with timing, their willingness to adapt and incorporate feedback ultimately led to a successful project outcome, and we are happy.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Overall, the project's outcomes reflect significant progress and success, both in terms of website functionality and communication effectiveness.

Are there any areas for improvement or something Digital Butlers could have done differently?

Just one small detail: an opportunity to better control ongoing tasks and updates. Some stuff that we wanted to update we discussed in Telegram, others were mentioned in Figma. Digital Butlers gathered everything in one Google Doc, but it does not look like a perfect solution. It will be cool to have one place where we can put our notes as an employer and the team will work on this, with real-time demonstration of the progress. Maybe use some third-party tool, a kinda of Support platform?

In all other respects, we are very pleased. We strongly recommend the Digital Butlers team. 👍

BACKGROUND

Please describe your company and position.

I am the Product Designer of DcentraLab

Describe what your company does in a single sentence.

DcentraLab develops on-chain products to accelerate blockchain mass adoption, create value, improve transparency, and lead the decentralized revolution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Upgrade our existing projects websites (build new sections and adjust existing ones)
• Improve site load speed and performance (Google Page Speed)
• Implement the sites with a new CMS structure/content (Services, Blogs, Landing pages, Team, etc)
• Integrate third-party APIs (Our own app)
• Completely rebuild sites (Following on design)
• Manage and deliver tasks for multiple projects in a clear and fast way
• Help with design materials preparation (3D, illustrations, animation)

SOLUTION

How did you find Digital Butlers?

Webflow ranking system

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rebuild and maintain our DcentraLab.com, Hord.fi and ChainPort.io sites using a new style and design materials. All sites should perform well and have some third-party API integrations. Tasks for these projects should be managed separately and implemented quickly.

We searched for an outsourced development department that would be reliable, skilled, and always online. Knowledge of Webflow was critical as well as the opportunity to work with third-party code: CSS, HTML, JS, and PHP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team is successfully implementing the updates we request every week. They also provided professional input and creative vision on the design during the development process. It helped us to make some changes to the site more accurate and relevant. Digital Butlers assisted us in developing 3D models and integrating them into the HORD website.

Sometimes we needed a Webflow tutorial on how to manage the content using Webflow CMS. Digital Butlers recorded Loom videos and provided us with detailed instructions on how to do the stuff we requested.

We've come to see that the team is truly professional and excels in their work.

The website's internal structure stays tidy, and they're quick to implement new sections and changes. We have used Digital Butlers as an ongoing support team for 4 years already and will be glad to do it in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For project management we created a chat system in Telegram that allows us to clearly manage all income tasks, quickly estimate, and implement updates. The Digital Butlers team tracks every hour in the Tmetric web app and shares the reports with us every month. Based on this we are making payments.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I love their positioning. Like "Alfred" to "Batman" philosophy not only sounds unusual but also performs efficiently when we speak about our project. I think that the overall professionalism is something that I can indicate. The team is not only capable of implementing any task that we require but also is flexible in terms of timing when it is critical to us.

Are there any areas for improvement or something Digital Butlers could have done differently?

I don't think so. Development quality is solid. Webflow functionality knowledge is deep. QA is included. The design skills of the team are also high. From the project management perspective, the Digital Butlers approach is transparent and reliable.

We had some improvements to make during the working process but I don’t remember what they were specifically. During these 4 years, the team grew up strongly, and right now there is nothing we want to change. They have shown great dedication, hard work, and skill, and as a result, we have no complaints or concerns. We are currently satisfied with their work 👍

BACKGROUND

Please describe your company and position.

I am the Head of Product of Caha!

Describe what your company does in a single sentence.

Caha is an all-in-one car management app, providing timely reminders for MOT, tax, insurance, and breakdown renewals, ensuring a hassle-free ownership experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Upgrade of the Webflow site template
• Integration of the Google Map API
• Website maintenance

SOLUTION

How did you find Digital Butlers?

I reached out to DB because had worked with them on another project before.

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Good value for cost
• OtherEnjoyable experience in the previous project

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to create a website for our brand-new app, that just came to the market of the United Kingdom. 

To do it, we purchased the Webflow template on the marketplace and wanted the Digital Butlers team to adjust it for our needs. We requested the following work to be done:

• implementation of the branding (like fonts, colors, style elements, etc.)
• new blocks/ pages creation and adjustment of the existing ones
• webflow Content Management System setup
• third-party APIs connection
• incorporate Lottie animations
• ongoing support

Google Maps customization and integration were also required. We wanted to create a map with multiple vendors locations, connected directly to Webflow CMS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I really appreciate their honesty. In addition to high web development skills, they are very ecological and loyal. They were able to finish the development 25% faster than originally estimated. And they honestly provided us with a real hourly report. Although they could simply issue an invoice for the initially agreed amount. Taking off my hat.

They are also highly experienced in Webflow projects. Even if the original system functionality isn't capable of providing something they will be able to add it using custom code and third-party integrations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The requests we made were clarified, estimated, sliced on task, and structured before starting the work. All the tasks that were assigned to Digital Butlers were done on time. And even a little faster. 

We run our conversation via email. In addition, we used Notion for project specs and milestones tracking. Google Meet for calls. They also track time in tmetric.app 

 What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

igital Butlers updated the template step by step. We wanted to launch the MVP version of the site with limited pages first and then add more functionality during the road.

Based on this strategy, they launched the home landing page as phase one. After that About, Blog, Changelog, and Careers pages were added. Required dynamic sections were connected to Webflow CMS collections and fully editable via the platform. The job from the described stage was done on a high-quality level and even 25% faster / cheaper than originally estimated.

After that, we wanted to add a new vendors locations page with the integrated Google Maps API, plus its connection with Webflow CMS. This task was correctly estimated and developed for us in time. In the future, we will use Digital Butlers to maintain the site and add more pages / functionality.

Are there any areas for improvement or something Digital Butlers could have done differently?

The only issue I faced was connected with the script load. There was a moment when their server had some technical issues and our site wasn’t load for 20 minutes. When I wrote them a message in WA it was fixed pretty quickly. After that, we decided to take scripts to our server to avoid such troubles. Digital Butlers migrated for free and updated all the links.

Other than that everything is great as always. They provide five-star service.

BACKGROUND

Please describe your company and position.

I am an Executive of Mad Ventura S.L.

Describe what your company does in a single sentence.

At Vit2go, we develop intelligent nutritional supplements to combat the three most common complaints of everyday life: fatigue, colds, and hangovers after alcohol consumption.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Project management
• UX design (Logic & prototype): Creation of new pages to enhance user experience and site navigation.
• UI design (Style & Visual): Redesigned WordPress theme for improved aesthetics and functionality, making it comfortable for the client
• Promo materials: design of promotional materials such as brochures and booklets, etc.
• Site development: Building a WordPress theme and connection to the database.
• WooCommerce connection: Seamless integration / transfer of existing e-commerce features and product listings.
• Website maintenance: Ongoing support and assistance in website updates.

SOLUTION

How did you find Digital Butlers?

Referral

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved redesigning our website “Vit2Go”, which was built on WordPress. This included updating the site's theme, particularly for the e-commerce section, and creating various new pages. 

In total, the site consisted of approximately 15 unique pages. Additionally, there were already several dozen products listed, along with reviews and a significant number of orders. Our task was to carefully implement these changes without disrupting any existing functionality, particularly ensuring the seamless operation of the e-commerce portion of the site. 

Furthermore, we ask DB to assist us with design and printed materials, including brochures, booklets, and other promotional items. We wanted to have a comprehensive design and development partner, offering full support throughout the implementation of new elements, making the scope of work convenient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Digital Butlers are the ones who always find a solution in any situation, and we like it. They are the perfect place to address any web-related requests. Initially, we approached them for page design and a new theme. Then they completely recreated it on WordPress and adapted our complex website. They have been constantly updating it for four years now. They also assist us with design and printed materials. 

Whenever we have a web-related request, we immediately turn to Butlers, and it's important for us to have such a reliable partner and contractor who can always solve design/development tasks for us. Their attention to detail and commitment to excellence were evident throughout the entire project. Despite the complexity of the tasks involved, they remained focused and dedicated to delivering results. We are grateful for their expertise and professionalism, and we look forward to continuing our partnership.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been working for more than 4 years already and I can't remember any time when there were any delays. Opposite, if we needed any task to be to the specific date everything was delivered on time.

We have a WhatsApp group where we mostly communicate. We also used email for sending various documents directly. For the most part, we managed all our discussions on WhatsApp and tracked all tasks via the teamwork.com system. Digital Butlers are also gathering working hours using Tmetric. We are receiving their reports and invoices via email every month for making payments. 

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

All the tasks we set before were completed, as we described earlier. Initially, Digital Butlers meticulously designed the entire site layout in Figma, ensuring it was visually appealing and user-friendly for both desktop and mobile users.

After we approved designs, they involved creating a custom WordPress theme tailored to our specific needs. Everything was done well - the new theme was integrated into our existing system, ensuring compatibility with all necessary plugins and functionalities.

As part of the process, they conducted thorough testing to identify and resolve any potential issues. Digital Butlers updated all plugins to the latest versions and optimized the database for improved performance. They configured our e-commerce module, ensuring smooth and secure transactions for our customers.

BACKGROUND

Please describe your company and position.

I am the Partner of Luum Studio

Describe what your company does in a single sentence.

Luum Studio is a brand strategy and design firm specializing in rapidly transforming ambitious ideas into favorite brands through a proprietary framework, starting with pragmatic strategy and delivering game-changing results tailored to each brand's strengths and goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Prepare branding-based UI design (desktop / mobile) for the future 11-pages website
• Fully develop the website on Webflow, plus implement custom code/scripts for the calculator
• Deliver everything within 3.5 weeks

SOLUTION

How did you find Digital Butlers?

Webflow ranking system

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Portfolio

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Digital Butlers to design and build a modern website for a tech startup client. We provided a sitemap and branding that should be used as a baseline for the 11-page site and needed to launch in 3.5 weeks. We requested: 

• Figma designs 
• Working site on Webflow 
• Integrated custom ROI calculator DB's provided multiple design concepts, swiftly and professionally assembled the website on the Webflow platform with full responsiveness and CMS integration, plus developed a custom ROI calculator to enhance functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Digital Butlers completed everything we asked of them including Figma designs for desktop and mobile, Website pages built on Weblflow, clearly integrated and easy to use CMS, and the working calculator. Digital Butlers proved to be our reliable partner in design and development. Not only did they set us up for success with great process, communication, and results—they made us, and our clients look great. 

The success of this project has led to new opportunities for both us and our client. After our successful completion of the first project related to technological startup, we also reached out to them for a second time, with another request from our next client (legal firm).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were responsive, available, and always willing to engage to solve a problem or clarify a need. We asked a lot from them—especially for our first time working together—and they went above and beyond to deliver as quickly as possible.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What makes Digital Butlers stand out is the attention they gave us as a client and their willingness to quickly problem solve to find win-win outcomes. They were honest, straightforward, and diligent.

Are there any areas for improvement or something Digital Butlers could have done differently?

We have unusually rapid design/development speed requirements. These caused discomfort for Digital Butlers in adapting to our working processes. However, they were willing to dig in and figure things out together. After only a month of collaboration we achieved synchronization, established a smooth workflow, and overcame these initial challenges.

BACKGROUND

Please describe your company and position.

I am the Former Head of marketing of a real estate company

Describe what your company does in a single sentence.

We are dedicated to developing high-class properties in Cyprus that cater to customers' personal living desires and investment goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Project management
• UX design (Logic & prototype)
• UI design (Style & Visual)
• Webflow development
• Profit Base connection
• Website maintenance

SOLUTION

How did you find Digital Butlers?

Webflow ranking system

Why did you select Digital Butlers over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Portfolio

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an outdated WordPress-based website that required a modern overhaul to stay competitive in the market and secure lucrative contracts. Our goal was to attract more visitors, potential clients, and higher lead generation, providing business with the new web boost. We aimed to achieve this by revamping the site's design and optimizing its functionality, making navigation effortless and aligning it with contemporary design standards. 

The Digital Butlers team should not only create a new interface for us on the web but also work on the user experience logic. We wanted to be sure that the upgraded website would be clear for the user. We also chose to migrate our site from WordPress to Webflow CMS because wanted our website to look professional and easy to control. 

Our property management system called ProfitBase should also be integrated into the site to make it comfortable for our managers to keep the real estate information up-to-date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw the results of their work when they shared the first design concepts with our team. Our old website was pretty old-fashioned and we definitely understood that the new will would look much better. Following the launch of the redesigned website, there was a noticeable increase in website traffic and user involvement. Our partners and clients mentioned the nice website interactions, clean user-friendly design, and functionality. 

One of the cool things that we really liked about the UX is the sidebar with all available properties. A working solution that helps our users see the list of available objects and open the information page from any place on the site. Plus it is much more comfortable to use the website by our internal department now. We are able to change any element of the site via Webflow CMS / designer. And the connection with ProfitBase works well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the beginning, we had all conversations via email. But after the project started we transferred our chat to Telegram. We are still using it for maintenance and other requests. They used the KANBAN methodology to deliver the project by stages and shared hourly-based reports of their work via TMetric. The site was delivered stage by stage: 

• prototype 
• design 
• frontend 
• CMS connection 
• testing. 

As far as the progress went we saw real results and provided approval on each point.

What was your primary form of communication with Digital Butlers?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really cared about our request. When we had our first meeting in our office we described to Alex (DB's Business Relationship Manager) the whole scope of the website that we want to see. The first rough estimation from Alex's side was a little higher than our budget. Then we asked if there was a way how we could fit everything in the desired price. 

After a few days and discussion with the team, Alex got back to us with a solution that fit our resources, and in addition, they helped us with the prototyping for free. It was very kind and professional from their side. Sometimes we ask Digital Butlers to help us with website management and there wasn't a day when they refused. Not every company will provide so much attention to your requests.

Are there any areas for improvement or something Digital Butlers could have done differently?

I really liked how they did the job. Right now I’m planning a new more ambitious project for a different market / location. It will have more complex functionality and will need more attention on the UX side. And Digital Butlers team is on my potential vendor's list for this. Maybe when we will work on it I will have anything to recommend but not now.

BACKGROUND

Please describe your company and position.

I am the CEO of a consumer products company 

Describe what your company does in a single sentence.

We are an online platform for brides.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Specification and roadmap
• UI/UX
• Full Stack Development
• Design a massive platform rom the ground up
• Project Management

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

Pricing fit our budget

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started approximately 3.5 years ago and we have spent 350k plus on our project. The initial scope was to design and build a simple bridal platform and it quickly grew into something really big and massive. To date, we are close to 7-8k hours of work and still, there is no end in sight. When we started working, Digital butlers were in their infancy and didn't even know how to price themselves. What grew to be an approx 300k project was projected to be done in a few months for 15k USD. granted, they didnt know how to run a business but they certainly knew how to convince it was possible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We made huge progress in our long-term goals but the experience of getting there was nothing short of horrific. The team was inconsistent, careless, and simply unprofessional at times. I had members of the team come out and meet me in a wifebeater while laying in bed with pillows all over. they have very poor English abilities and cannot for the life of them copyright even the smallest line of text. 

Their specifications are hard to read even with google translate and their submission, presentation and QA testing is really really bad. all through the 3 years I was the one pointing out EVERY LITTLE PART OF THE BUILD, AT EVER SECTION. Their excuse was, we rather give you what you ask for when instead the work was simply careless. They were also pretty dishonest when it came to billing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

in three years, not a single deadline was ever met on time. The builds are never complete and require a huge amount of resources on top of the QA hours already billed for to fix typos, broken links, bugs, etc.

What was your primary form of communication with Digital Butlers?

Virtual Meeting

What did you find most impressive or unique about this company?

The ability of their management to constantly mislead and cover for their team's irresponsible outcomes. digital butlers do not hold their employees at all accountable for anything they do. EVEN WHEN ASKED MULTIPLE TIMES TO LOG HOURS AT THE TIME OF WORK AND NOT ENTER THEM MANUALLY.

Are there any areas for improvement or something Digital Butlers could have done differently?

yes, there are a ton of areas of improvement. The biggest one is hiring a team that actually understands and has a working knowledge of the task they claim they can handle. Their staff do not have a business use of the English language at all. Their management style lacks accountability and responsibility. Transparency when it comes to hours logging as well as the ability to deliver on deadlines with actual QA testing that is bug-free. Digital Butles prides themselves on having grown to close to 40 employees but does not product quality beyond a simple website if you don't micro manage them.

Company Responses

BACKGROUND

Please describe your company and position.

I am the Design Lead of a Venture Studio

Describe what your company does in a single sentence.

We are a multi-award winning product and venture studio. Based in London, working internationally. Our mission is to help businesses design and build new experiences and ventures that demystify technology, make the complex simple, and create a more equitable future for the many.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Build and deliver stunning yet functional Webflow projects

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build multiple branded web flow websites across many different industries. Including integrating complex systems and custom codes to deliver the exact functionality and aesthetics needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular check-ins that met planned delivery dates for the project. Aswell as ongoing support and feedback needed to complete the proejct

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They work as closely as needed to the team which means they are both independent as well as collaborative as needed. They responded extremely quickly and well to tight deadlines. Delivering both quality and quantity at the needed times.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are passionate and thoughtful about you and your clients' needs. Reaching deadlines and work loads as needed to deliver an excellent service and outcome.

Are there any areas for improvement or something Digital Butlers could have done differently?

No no improvements, every project, the teams and performance blow our expectations.