DeveloperLook

BACKGROUND

Please describe your company and position.

I am the Owner of Toshitomo BG

Describe what your company does in a single sentence.

Water and beverages delivery, dispensers sales and rental.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DeveloperLook to accomplish?

• Create a new website
• create an ecommerce shop
• automated current manual processes

SOLUTION

How did you find DeveloperLook?

Online Search

Why did you select DeveloperLook over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from DeveloperLook were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Discovery and Planning 
2. Design 
3. Development 
4. Testing and Quality Assurance 
5. Launch and Optimization 
6. Post-Launch Support 

Key Deliverables: 

• Website Design Files: All source files for the UI/UX designs. 
• Functional Website: A fully functional, responsive website that is optimized for performance and SEO. 
• Documentation: Complete documentation detailing the website architecture, codebase, and guidelines for future updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of orders: A steady increase in delivery orders placed through the website with about 20% in the first two months after launch. 
• Conversion rate: The percentage of website visitors who complete an order improves 5-7%. 
• Average order value: The average amount spent per order increases increased with approximately with 4-8%. 
• Positive customer reviews: 5-star Google reviews increased indicating higher customer satisfaction. 
• Reduced support inquiries: A 10-15% decrease in calls and emails to customer service regarding questions or issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Developerlook on our new website was a great experience. From the beginning, they guided us through a well-defined process. We held regular video meetings to discuss various project elements, ensure that features and milestones were progressing as planned, and address any questions we had. Overall, they met most of their deadlines effectively. 
There was a minor hiccup with the integration of our preferred payment gateway, which took an additional week to resolve due to technical issues. However, their proactive communication ensured that this did not significantly impact our launch schedule. What I appreciated most was their responsiveness. Whenever I had a question or requested a modification, they were quick to respond, and their suggestions were always insightful. It was evident that they grasped not only the technical aspects, but also our business objectives.

What was your primary form of communication with DeveloperLook?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Developerlook was their responsive and proactive communication. They consistently provided thoughtful suggestions and demonstrated a deep understanding of both the technical requirements and our business goals, ensuring our project's success.

Are there any areas for improvement or something DeveloperLook could have done differently?

DeveloperLook did an excellent job overall, but there might be an opportunity to further streamline the integration process for complex technical components, such as payment gateways.